This is the way things should be handled. A player got cleared in one day, not 5 months.
Unfortunately, most casinos need to do their investigation, and it seems rocket science. I know some friends who work in casinos, and sometimes they share some bullshit things that I didn't know before. Of course, not all casinos are the same. There are some casinos which care about their reputation. Some pretend they care about their reputation, but in reality, they don't.
I don't understand why it takes them a month or a couple of months to investigate an account. It should not take more than a week if you need help from the developers or another person. They don't care about their customers if they take more than a week.
I believe what
Rating Place brushed was the cases with Stake where two users needed to undergo a very intensive [and invasive] KYC for pre-investigation purpose [you know, the one they do before they conduct a possible violation or two]. I believe it was not a common occurance and those two [hopefully] were isolated cases. I'd like to think that way because otherwise, this board will be flooded by people complaining that they're required to perform SoW level KYC that gets dragged for months.
This case was solved rather peacefully, let's not derail this thread by discussing other matters.
OP,
bachezy, I'd really appreciate if you can do what Mahdirakib suggested, edit the title and add the word "resolved" [or equivalence of it] and lock this thread so there won't be any further meaningless discussion. If there is a chance that you won't be coming back [i'll be closely monitoring your online status for the next one week], I'll ask mods to lock it for us.
