BC.Game asking for KYC before letting me Withdraw

[factor280]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

[Orpichukwu]

They don't allow you to do the KYC process on their website, as in, you can't access your account any more or what? Exactly. As far as I know, B.C. Game is a KYC-enabled casino, although you can withdraw even without KYC. They can still ask for KYC anytime, as it's part of the TOS.
 
You should make your complaints properly; maybe drop a comment on their ANN thread, and their active rep will attend to you instead of creating a separate thread for it.

[Cantsay]

You'll need to provide more information about this; others here have gone through the KYC verification process and were able to do it without trouble. And for us to help you you’ll need to answer a few questions like; What did they say to you when you finished yours? Did you use an ID that bcgame accepts?  It would be preferable if you were able to provide us with images of the responses you are receiving so that the site representative can be notified about your issue.

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification.

According to the ToS they have the right to request you to complete KYC verification, your membership duration does not play any role on this.

Here’s a clip of the TOS.

[Beparanf]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

You can always use the live support to fox this issue immediately instead of raising concern here which doesn’t fix your problem quickly since it will need to be brought up back to the casino support in able to solve your issue.

Please provide screenshots or detailed explanation on how you didn’t manage to upload KYC, is the upload button is not available or your submitted documents is always rejected?

[PX-Z]

What did they say to you when you finished yours? Did you use an ID that bcgame accepts?  It would be preferable if you were able to provide us with images of the responses you are receiving so that the site representative can be notified about your issue.

What i understand is the OP was asked to do KYC but the bc.game website don't let him do it, it's either a bug something like there's no button for KYC or OP was just KYC declined.

Their website doesnt even let me do it

Better if he can provide more info, and submitting a support ticket is so much better.

[factor280]

https://ibb.co/m4GvnLP

They ask for id but my driver license isnt considered ID. Not sure how. Thats the id I have available.

https://ibb.co/7JpFBCh here is the error I get when I switch to try and transfer to phone. Support says they received it but my ID is not considered a form of ID? Truly dont understand.

[Oshosondy]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

Do you not know that anything centralized will ask for KYC at anytime from their customers? That is what Bc.game did and you can see it in their terms of service. If you want a casino or gambling site that do not requires KYC, that means you will need to try any of those Web3 casinos or land based casinos or betting agents. As for me, I prefer the centralized ones because I have been using them many years ago and they are good but KYC can be an issue.

[joniboini]

Support says they received it but my ID is not considered a form of ID? Truly dont understand.

Not surprising since some services don't accept driving IDs as the support replied. Just try to open a new chat/support window and ask them again about it. Create a new ticket or something similar, or just post on the ANN thread and contact their representative here so they can communicate with you directly.

[factor280]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

Do you not know that anything centralized will ask for KYC at anytime from their customers? That is what Bc.game did and you can see it in their terms of service. If you want a casino or gambling site that do not requires KYC, that means you will need to try any of those Web3 casinos or land based casinos or betting agents. As for me, I prefer the centralized ones because I have been using them many years ago and they are good but KYC can be an issue.

Im aware of what KYC is. Im not sure why it took 5 years and Hundreds thousands of dollars deposited and wagered for this to happen. Im level 66 on the site.

[factor280]

Support says they received it but my ID is not considered a form of ID? Truly dont understand.

Not surprising since some services don't accept driving IDs as the support replied. Just try to open a new chat/support window and ask them again about it. Create a new ticket or something similar, or just post on the ANN thread and contact their representative here so they can communicate with you directly.

Appreciate the reply, how would I go about an ANN thread?

[Wiwo]

Since their are centralized cassino, their will definitely ask for kyc as part of their regulatory compliance,  and if the have not asked all this while is simply because you haven't reached the trenchold that demand kyc all the while.

For Kyc casinos most time ask for kyc from customers that want to withdraw amount above $5000, so BC.game definitely I following that terms.

But the part that opt more confusion is where you said they dis not allow you go through with the kyc, for that we need more information to guide our discussion here.

[dimonstration]

Support says they received it but my ID is not considered a form of ID? Truly dont understand.

Not surprising since some services don't accept driving IDs as the support replied. Just try to open a new chat/support window and ask them again about it. Create a new ticket or something similar, or just post on the ANN thread and contact their representative here so they can communicate with you directly.

Appreciate the reply, how would I go about an ANN thread?

This is their official AN thread https://bitcointalk.org/index.php?topic=5088875.0 and you can contact their official report on this profile https://bitcointalk.org/index.php?action=profile;u=359232 for your concern.

The BC support here is proven helpful since he manage to resolve multiple issue that pending for a long time when he step up to solve all the concern.

[_act_]

Im aware of what KYC is. Im not sure why it took 5 years and Hundreds thousands of dollars deposited and wagered for this to happen. Im level 66 on the site.

That is how gambling sites are. Most of them will not demand for KYC from you as long as you are losing, but if you win and want to withdraw some money, they will go through your account and tell you to do necessary things before you can withdraw and requesting for your identity through KYC can be among the requirements.

[factor280]

Support says they received it but my ID is not considered a form of ID? Truly dont understand.

Not surprising since some services don't accept driving IDs as the support replied. Just try to open a new chat/support window and ask them again about it. Create a new ticket or something similar, or just post on the ANN thread and contact their representative here so they can communicate with you directly.

Appreciate the reply, how would I go about an ANN thread?

This is their official AN thread https://bitcointalk.org/index.php?topic=5088875.0 and you can contact their official report on this profile https://bitcointalk.org/index.php?action=profile;u=359232 for your concern.

The BC support here is proven helpful since he manage to resolve multiple issue that pending for a long time when he step up to solve all the concern.

Thanks, their ANN doesnt allow to comment on it though?

[Slow death]

https://ibb.co/m4GvnLP

They ask for id but my driver license isnt considered ID. Not sure how. Thats the id I have available.

https://ibb.co/7JpFBCh here is the error I get when I switch to try and transfer to phone. Support says they received it but my ID is not considered a form of ID? Truly dont understand.

It's very strange that you don't have a national ID or passport, because to have a driving license, you first had to have a national ID and to open an account in banks in your country, process many documents, apply for a job, study you have to have a national ID, I believe that in your country they ask for this as well as in many countries they have asked for it. For example, in my country, the driver's license does not have the power to open bank accounts in all banks in my country, it does not have the power to give when applying for a job. In my country it is mandatory for people to have a national ID to do anything they want, so I suppose the casino knows this and they are also acting as they do in many countries

Why don't you check your national ID and then do Kyc? In my country it takes a few days for people to have their national ID, so I imagine that in your country they are also quick, so it is better that you process your national ID and then do kyc and solve any problem. because I highly doubt that the casino will change its stance, because they are not wrong and do not accept driving licenses

[Davidvictorson]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification.

It is normal for online casinos to ask their customers for KYC documents even if they have submitted them in the past. In their terms and conditions page, it is written in there. And from experience, it doesn't matter if the customer had submitted the document previously. If there is a suspicion anything on the account, they ask.

Their website doesn't even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

If you are encountering this problem, there are two solutions that I recommend.

• Email them: support@bc.game
• alternatively, try to reach them vai their social media handles

[factor280]

https://ibb.co/m4GvnLP

They ask for id but my driver license isnt considered ID. Not sure how. Thats the id I have available.

https://ibb.co/7JpFBCh here is the error I get when I switch to try and transfer to phone. Support says they received it but my ID is not considered a form of ID? Truly dont understand.

It's very strange that you don't have a national ID or passport, because to have a driving license, you first had to have a national ID and to open an account in banks in your country, process many documents, apply for a job, study you have to have a national ID, I believe that in your country they ask for this as well as in many countries they have asked for it. For example, in my country, the driver's license does not have the power to open bank accounts in all banks in my country, it does not have the power to give when applying for a job. In my country it is mandatory for people to have a national ID to do anything they want, so I suppose the casino knows this and they are also acting as they do in many countries

Why don't you check your national ID and then do Kyc? In my country it takes a few days for people to have their national ID, so I imagine that in your country they are also quick, so it is better that you process your national ID and then do kyc and solve any problem. because I highly doubt that the casino will change its stance, because they are not wrong and do not accept driving licenses

Hi there thanks for the reply. In my country my license acts as my id. I do have a passport but since I rarely travel it’s expired. I also submitted visa verification which was also declined. At this point I’m running out of options.

[xLays]

https://ibb.co/m4GvnLP

They ask for id but my driver license isnt considered ID. Not sure how. Thats the id I have available.

https://ibb.co/7JpFBCh here is the error I get when I switch to try and transfer to phone. Support says they received it but my ID is not considered a form of ID? Truly dont understand.

It's very strange that you don't have a national ID or passport, because to have a driving license, you first had to have a national ID and to open an account in banks in your country, process many documents, apply for a job, study you have to have a national ID, I believe that in your country they ask for this as well as in many countries they have asked for it. For example, in my country, the driver's license does not have the power to open bank accounts in all banks in my country, it does not have the power to give when applying for a job. In my country it is mandatory for people to have a national ID to do anything they want, so I suppose the casino knows this and they are also acting as they do in many countries

Why don't you check your national ID and then do Kyc? In my country it takes a few days for people to have their national ID, so I imagine that in your country they are also quick, so it is better that you process your national ID and then do kyc and solve any problem. because I highly doubt that the casino will change its stance, because they are not wrong and do not accept driving licenses

I don't know where OP is from, but if they're like from the Philippines, where getting an ID is very difficult, I think it's pretty normal for them to only have a driver's license. What's surprising here is that bc.game doesn't accept the driver's license while other casinos do. But if they need another ID for you to withdraw, there's nothing we can do about it but to provide what they ask for. I've also played here at bc.game and have made several withdrawals, but they were small withdrawal and they didn't ask me to do KYC for able to withdraw.

[cabron]

https://ibb.co/m4GvnLP

They ask for id but my driver license isnt considered ID. Not sure how. Thats the id I have available.

https://ibb.co/7JpFBCh here is the error I get when I switch to try and transfer to phone. Support says they received it but my ID is not considered a form of ID? Truly dont understand.

It's very strange that you don't have a national ID or passport, because to have a driving license, you first had to have a national ID and to open an account in banks in your country, process many documents, apply for a job, study you have to have a national ID, I believe that in your country they ask for this as well as in many countries they have asked for it. For example, in my country, the driver's license does not have the power to open bank accounts in all banks in my country, it does not have the power to give when applying for a job. In my country it is mandatory for people to have a national ID to do anything they want, so I suppose the casino knows this and they are also acting as they do in many countries

Why don't you check your national ID and then do Kyc? In my country it takes a few days for people to have their national ID, so I imagine that in your country they are also quick, so it is better that you process your national ID and then do kyc and solve any problem. because I highly doubt that the casino will change its stance, because they are not wrong and do not accept driving licenses

Hi there thanks for the reply. In my country my license acts as my id. I do have a passport but since I rarely travel it’s expired. I also submitted visa verification which was also declined. At this point I’m running out of options.

Try renewing your passport. I also wonder why a driver's license isn't accepted when it's accepted in different casinos even in exchange for KYC. How many IDs do they need by the way? Don't know why there is the need for Nationaal ID there, it contains everything including the SS ID which is a security threat if known by 3rd party.

Renewing your passport wouldn't cost much more than losing that $10K. They haven't accused you of anything so far I'm guessing this is just a KYC process they are following.

[seoincorporation]

Hi there thanks for the reply. In my country my license acts as my id. I do have a passport but since I rarely travel it’s expired. I also submitted visa verification which was also declined. At this point I’m running out of options.

On their ToS we have the next point:

7.Government ID Data. In certain jurisdictions, we may ask for a government-issued ID in limited circumstances, including when activating our service for you, for the purpose of extending commercial credit, managing reservations, or as required by law.

If in your country your driving license acts as your ID and it's an official government ID then you should explain that to the support. And if that doesn't work then you should try with your passport even if that's expired, and if that doesn't work then you should consider renewing your passport, i mean for $10k you should do what they want even if it's a pain in the ass.

What I'm worried about is the next steps of the kick, for sure they will ask you for proof of your source of income, and sadly that's the step where most users fail.

Good luck with your KYC process and i hope you get the money.