BC.Game asking for KYC before letting me Withdraw

[factor280]

Just something to note and could be completely coincidental, although would be very strange. Can’t get my KYC figured out but they are certainly accepting my wagers and also, my sports betting limits were raised as well. Just stuff I find interesting. Meanwhile no one in support can tell me why my KYC is not being verified. Besides telling me they reset it for the 5th time to try again.

[Z390]

https://ibb.co/m4GvnLP

They ask for id but my driver license isnt considered ID. Not sure how. Thats the id I have available.

https://ibb.co/7JpFBCh here is the error I get when I switch to try and transfer to phone. Support says they received it but my ID is not considered a form of ID? Truly dont understand.

If Drivers licensed isn't considered a ID then it is a problem, at first I thought you are one of those guys you like calling an online casino a scam because they are asked to pass KYC verification, in your own case you really want to get it over with and thats good.

I don't use BC game platform but have you tried reaching out to the team? Try tell them that all you have is a drivers licence? If they still say no you should get an ID from your blood brother to pass the requirement once and for all, if possible.

Which country are you from by the way? The citizen's national identity card shouldn't take forever to get, you should go to the license office closer to you and get one, unless the money you have on the casino isn't much, if it is a lot you need to get an ID card.

[3kpk3]

I don't use BC game platform but have you tried reaching out to the team? Try tell them that all you have is a drivers licence? If they still say no you should get an ID from your blood brother to pass the requirement once and for all, if possible.

If you read through the thread thoroughly, you would have realised that he clearly tried reaching out to their team through several platforms including this forum itself, but still hasn't solved his problem.

Also, how would an ID from someone else help his case? They need an ID from him that they are willing to accept basically.

[EarnOnVictor]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

5 years is enough years to build trust but when the gambler is not making a reasonable amount of money but losing with them, he may never know the sincerity and the integrity of the casino. Well, this is not the first time that BC.Game has been called out on this forum, but recently, they seem to be more serious about attending to issues like this and I believe yours will be resolved as well. The $10,000 is not a small amount of money and asking you for their KYC is not the issue, it is their right, but your not being able to submit your documents is the issue.

However, I've witnessed such issues before which is not even to the awareness of the company, and it might also be a general issue on their website/platform at that time. For this, you can't conclude that you've been scammed yet, you need to contact their support for help. And if the casino is a good company, they will always have alternative channels where you can send the documents if direct sending becomes an issue. This is certainly not a big issue unless they are hiding something.

[_act_]

Just something to note and could be completely coincidental, although would be very strange. Can’t get my KYC figured out but they are certainly accepting my wagers and also, my sports betting limits were raised as well. Just stuff I find interesting. Meanwhile no one in support can tell me why my KYC is not being verified. Besides telling me they reset it for the 5th time to try again.

You mean Bc.game has not get in touch with you? Which means they are still reviewing your account. I do not know it can take this long. But once they have not contacted you saying you violated their ToS, still be waiting for them. You can also send their customer care another message.

[joniboini]

Meanwhile no one in support can tell me why my KYC is not being verified. Besides telling me they reset it for the 5th time to try again.

Just wait a little bit, as mentioned before they're asking you to wait for a day or two before you can start submitting your documents again iirc. If your limit is raised maybe your KYC is accepted, but they haven't updated the system yet. Who knows, as long as you know which documents are accepted and they confirm it with you, you can submit it again later.

[factor280]

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

[Obari]

It seems a lot of people just jump into registration on a gambling site without taking time to read through the Terms and Conditions of that very Casino which isn’t right and I personally was a victim to this not until I realized that, reading this terms where necessary so as not to blame anyone when maybe a challenge arises.

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

[Mrbluntzy]

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

[factor280]

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Already sent them my government Id as well and that was also rejected.

[Fivestar4everMVP]

Been playing at BC.Game for over 5 years. Lost THOUSANDS. Have been a VIP, I go on a little run and try to withdraw some money, and they ask for KYC verification. Their website doesnt even let me do it. Wondering if I just got scammed for 10k?? Anyone have any experience with this. Help is appreciated!

Bc.game is actually one of the most reputable and trusted online gambling casino here on this forum and even outside the forum, there is no way they will want to scam you off $10k, I personally believe that they are worth a million times much more than that.

Kyc has become a process that is mandatory for customers/gamblers in almost every centralized casinos, as a user of a centralized casino that is registerd  and operating with a genuine license, it's important you understand that kyc is a must for you when ever the casino decides to request for it, and it doesnt matter how long it takes them to ask for it, just try and comply so that you won't have any issues of your money being seized and you being locked out of your account.
If the system won't let you perform the kyc verification, then I advice you contact their customer care for assistance, Bc.game is not a scam casino, atleast, not for now.

[factor280]

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Already sent them my government Id as well and that was also rejected.

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

https://ibb.co/CvYgytL

[Obari]

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Already sent them my government Id as well and that was also rejected.

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

https://ibb.co/CvYgytL

I’m sorry about all these stress and I can relate with these because I faced these with my first withdrawal from Deriv when first started trading synthetic indices as my withdrawals took almost a week but finally got the money back then and I’m just bringing this out as some sort of hope for you and if you’re sure you’re clean, then no need to panic as their support team already have you a tangible reason for their action and I’m not sure if you were actually a targeted victim but rather a general trigger issue if I’m not wrong.

Just have your passport renewed and get your funds out.
Goodluck mate and a tip to celebrate the release of the funds wouldn’t be a bad idea😂😂😂

[Outhue]

Thanks, their ANN doesnt allow to comment on it though?

What's the error you encountered when you're trying to post on their ann? I see it's not lock yet and i as far as i remember there is no newbie restriction posting on some threads though.

It works now, ty. I just posted in their AN.

Beginners need to learn from this, the importance of ANN can't be beaten, just imagine if such never existed, it will be harder to fix this problem, and there are some people that will still choose online casinos that have no ANN on this forum, it is complete stupidity.

If a online casino cares about their reputation they will always respond to their ANN page, it is a good place to solve problems instantly, not even the casino email account or trying to reach them through telegram will solve this faster.

I  am glad that you are getting somewhere with your problem, this casino is a very reliable one, they have a long time reputation to protect so they will solve yoit issue, you just have to comply with everything you are been asked to do.

[xLays]

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Already sent them my government Id as well and that was also rejected.

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

https://ibb.co/CvYgytL

After reading your conversation with the  live support, it seems that providing your updated passport should resolve the issue with BCGame. Make sure you submit legitimate documents to prevent any additional problems. It's unfortunate that they no longer accept driver's licenses and postal IDs as valid documents. Hopefully, this is only at BCGame and other casino won't do the same shit.

[Shamm]

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Already sent them my government Id as well and that was also rejected.

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

https://ibb.co/CvYgytL

After reading your conversation with the  live support, it seems that providing your updated passport should resolve the issue with BCGame. Make sure you submit legitimate documents to prevent any additional problems. It's unfortunate that they no longer accept driver's licenses and postal IDs as valid documents. Hopefully, this is only at BCGame and other casino won't do the same shit.

we don't know the main reason why BC game do this, but one thing for sure they will have the  reason on this and we don't know what. Maybe they need more ID's to send with them in order r to proceed to payout but for me after sending the passport or any government IDs then that's Enough to complete the KYC but as I said we don't know the main reason why they do this . And the best thing to do is to wait to their response and then do what they say.

[PX-Z]

we don't know the main reason why BC game do this, but one thing for sure they will have the  reason on this and we don't know what. Maybe they need more ID's to send with them in order r to proceed to payout but for me after sending the passport or any government IDs then that's Enough to complete the KYCS

It is mentioned by the BC.game support the reasons why driver's license is not accepted on their end now, that's why they need the updated passport id which OP has is an expired one and need to be renew. Usually, most powerful and useful IDs are national ID, passport and driver's license, the rest are just secondary IDs.

[joniboini]

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

At least there is a clear action that you can take, although I'm not sure how they decide your passport is not faked too. Their reasoning for not accepting your ID is that there is an increase in fake IDs being used by people, does this mean there is an increase in fake IDs in the market? I'm also surprised residence permit/proof is also not accepted for a similar reason. I guess it means they don't want to verify each document manually and resort to international documents for an easier verification process.

[Obari]

I don’t actually think you’ll get the necessary help and assistance you require with just this post as you’ll need to explain further or better show some more proves of what you’re actually facing and I believe BC. games already have a representative here and it will be more easier for you to get your solution in their Ann thread.

Judging from what OP have said above your comments, you will agree with me that he has already contacted the BC game representatives on the forum and they have not respond to him.

Update today no reply from any of the forum reps, nor the AAN. Support still has me redoing kyc as it keeps getting reset, to no avail. Still no immediate solution provided.

@factor280, if they are rejecting your drivers license as ID, get a different ID and try it. By right, since you created that topic till today, the BC's representative on the forum is supposed to have given you a positive response.

Already sent them my government Id as well and that was also rejected.

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

https://ibb.co/CvYgytL

After reading your conversation with the  live support, it seems that providing your updated passport should resolve the issue with BCGame. Make sure you submit legitimate documents to prevent any additional problems. It's unfortunate that they no longer accept driver's licenses and postal IDs as valid documents. Hopefully, this is only at BCGame and other casino won't do the same shit.

we don't know the main reason why BC game do this, but one thing for sure they will have the  reason on this and we don't know what. Maybe they need more ID's to send with them in order r to proceed to payout but for me after sending the passport or any government IDs then that's Enough to complete the KYC but as I said we don't know the main reason why they do this . And the best thing to do is to wait to their response and then do what they say.

Lately, casinos have been trying to be more strict and conscious of their reputation as well as trying not to fail whatsoever regulatory laws they have to abide as well as protect their casino from scam funds and money launderers and you wouldn’t have to blame them and I think, that’s one major reason why you were asked to do KYC.
I think these whole thing is already making you spend some unexpectedly and I understand how annoying cases like this might be but we also have to bear with them as they also have to abide by rules and regulations as well.

[Findingnemo]

Apparently they are stuck on me sending my passport. (which i did, its just expired). Ill renew it now. Takes about 2 weeks. Guess I have no other choice.

https://ibb.co/CvYgytL

This why you need to be updated with their ToS, I am kind of surprised with their verification too cause in certain cases they can manually verify the ID if there's no other choice available but for reason they are sticking with their which is within their rights but others might have atleast considered it.

Well, renew your password and proceed the KYC process again since there's no other way.