BC.Game asking for KYC before letting me Withdraw

[Cantsay]

He's been online since 26 but didnt that making any response nor post about or in regard with this issue. This is the bad thing about trying to follow up some threads about
issues on which at the moment that OP didnt have the time on making out some replies or having updates which people really leave people hanging.

He’s been coming and going but still no response from the Op, for me I believe this has been resolved - because if not he would have returned back to the forum to give an update on the issue and since we’re not talking of $20 but $10,000 case then there’s no way that he would have just ignored the whole forum if he was still being locked out of his account.

I guess we could all - just think of it as solved and refrain from further discussion as it wouldn’t produce anything meaningful since there’s no input from the Op to confirm speculations.

[freedomgo]

He's been online since 26 but didnt that making any response nor post about or in regard with this issue. This is the bad thing about trying to follow up some threads about
issues on which at the moment that OP didnt have the time on making out some replies or having updates which people really leave people hanging.

He’s been coming and going but still no response from the Op, for me I believe this has been resolved - because if not he would have returned back to the forum to give an update on the issue and since we’re not talking of $20 but $10,000 case then there’s no way that he would have just ignored the whole forum if he was still being locked out of his account.

I guess we could all - just think of it as solved and refrain from further discussion as it wouldn’t produce anything meaningful since there’s no input from the Op to confirm speculations.

I hope OP didn't forget that he made this thread before his problem was solved, if that really happened. @Hamphser is correct; he can't leave this thread hanging as the title itself poses a bad image for BC.Game if they have already settled this problem. OP is not a newbie here, he has been in the forum for 10 years, so we are not talking about a throwaway newbie account here. As a responsibility to the forum and to avoid misleading the community, he should update this thread and close it accordingly if it has already served its purpose.

[Haunebu]

If you read from the beginning and understand about this issue, the OP has a passport but its expired so it was rejected by BC and Im sure the issue has been resolved now by the help of efialtis.

If you read my previous posts in this thread thoroughly, you would have realised that I was aware of his expired passport which is the same thing as not possessing a passport. Do your research.

Many forum members here are curious if it was resolved. Can you tell us the result of this topic?

I believe op is trying to renew/reissue his passport which takes time which is probably why he hasn't posted any update recently regarding his situation.

[EarnOnVictor]

He's been online since 26 but didnt that making any response nor post about or in regard with this issue. This is the bad thing about trying to follow up some threads about
issues on which at the moment that OP didnt have the time on making out some replies or having updates which people really leave people hanging.

He’s been coming and going but still no response from the Op, for me I believe this has been resolved - because if not he would have returned back to the forum to give an update on the issue and since we’re not talking of $20 but $10,000 case then there’s no way that he would have just ignored the whole forum if he was still being locked out of his account.

I guess we could all - just think of it as solved and refrain from further discussion as it wouldn’t produce anything meaningful since there’s no input from the Op to confirm speculations.

I hope OP didn't forget that he made this thread before his problem was solved, if that really happened. @Hamphser is correct; he can't leave this thread hanging as the title itself poses a bad image for BC.Game if they have already settled this problem. OP is not a newbie here, he has been in the forum for 10 years, so we are not talking about a throwaway newbie account here. As a responsibility to the forum and to avoid misleading the community, he should update this thread and close it accordingly if it has already served its purpose.

Could you believe that I rushed to the profile of the OP immediately I read from you that he is not a newbie here, and truly, he is not. I never gave that a thought because he wrote like a newbie here because I never thought anyone would be alleging a company for their right this way. He should have known that he needed to provide all the required documents no matter what transpired before them before he made any allegation, but he never did. Aside from that, what I also see as unfair is the fact that you make an allegation about a company and when such has been resolved it was abandoned. Even if the thread can't be locked, he should have at least written [Resolved] in front of it. This is an uncared attitude is common on the internet apart from this place where people allege companies, and when the issue is solved, they just move on and keep people in the dark thinking the company has not resolved it which is not fair.

[Cantsay]

Could you believe that I rushed to the profile of the OP immediately I read from you that he is not a newbie here, and truly, he is not. I never gave that a thought because he wrote like a newbie here because I never thought anyone would be alleging a company for their right this way. He should have known that he needed to provide all the required documents no matter what transpired before them before he made any allegation, but he never did.

The fact that the account in question is of Senior member rank does not automatically mean that they user behind it has the knowledge that is required for a senior member - I believe all the merits (250) that the account currently holds was all gotten through airdrop, so it’s possible for a newbie (mentally) to be have an account that’s of legendary status.

[bettercrypto]

Could you believe that I rushed to the profile of the OP immediately I read from you that he is not a newbie here, and truly, he is not. I never gave that a thought because he wrote like a newbie here because I never thought anyone would be alleging a company for their right this way. He should have known that he needed to provide all the required documents no matter what transpired before them before he made any allegation, but he never did.

The fact that the account in question is of Senior member rank does not automatically mean that they user behind it has the knowledge that is required for a senior member - I believe all the merits (250) that the account currently holds was all gotten through airdrop, so it’s possible for a newbie (mentally) to be have an account that’s of legendary status.

Has this problem been solved that he approached here in the topic he made, although if we really look at the op literally in the rank he has, it is contrary to his reasons as if he is really speaking as a newbie who knows nothing about the trends of the reputed ones? casino here in the crypto gambling business.

That sounds suspicious to me now; maybe you already know what it means, but I checked when the last time he was active here on the forum was, and it was only 4 days ago, and yet the OP has not even given any updates. Is that right? or maybe I just didn't read that he already gave updates.

[mak013]

The most times when the problem is solved, the OP doesn`t cares about anybody - he got result and doesn`t want to inform someone about it - his problem was solved.
I think here we seem such situation. BC.Game is well-known casino and $10.000 not a problem for it, they can lose much more with negative feedback. I think that here it was the support problem - they worked how it is in instruction. After they couldn`t solve the problem - the team lead solved it.

[Hamphser]

He's been online since 26 but didnt that making any response nor post about or in regard with this issue. This is the bad thing about trying to follow up some threads about
issues on which at the moment that OP didnt have the time on making out some replies or having updates which people really leave people hanging.

He’s been coming and going but still no response from the Op, for me I believe this has been resolved - because if not he would have returned back to the forum to give an update on the issue and since we’re not talking of $20 but $10,000 case then there’s no way that he would have just ignored the whole forum if he was still being locked out of his account.

I guess we could all - just think of it as solved and refrain from further discussion as it wouldn’t produce anything meaningful since there’s no input from the Op to confirm speculations.

I hope OP didn't forget that he made this thread before his problem was solved, if that really happened. @Hamphser is correct; he can't leave this thread hanging as the title itself poses a bad image for BC.Game if they have already settled this problem. OP is not a newbie here, he has been in the forum for 10 years, so we are not talking about a throwaway newbie account here. As a responsibility to the forum and to avoid misleading the community, he should update this thread and close it accordingly if it has already served its purpose.

Could you believe that I rushed to the profile of the OP immediately I read from you that he is not a newbie here, and truly, he is not. I never gave that a thought because he wrote like a newbie here because I never thought anyone would be alleging a company for their right this way. He should have known that he needed to provide all the required documents no matter what transpired before them before he made any allegation, but he never did. Aside from that, what I also see as unfair is the fact that you make an allegation about a company and when such has been resolved it was abandoned. Even if the thread can't be locked, he should have at least written [Resolved] in front of it. This is an uncared attitude is common on the internet apart from this place where people allege companies, and when the issue is solved, they just move on and keep people in the dark thinking the company has not resolved it which is not fair.

We do know that when it comes on ownership of an account then we do know the possibilities that there could really be that a change of hands on which it is really that something means that someone could really be able to have that different owner on which it would really be reflecting out on how he writes or on the things that they would really be able to explain. As a SR. member then you wont really be that something new about things around into this forum not unless if you have bought the account then you wont really be having any knowledge which is understandable.
Although we do do know that no matter how experienced you are into this market specially on gambling industry on which there would really be platforms that would be experiencing issues.
You would really be  finding yourself having that kind of questions on what happened to them? since they are known and popular way back but now they are really doing
those delays which it would normally raises up those kind of questions.

[freedomgo]

The most times when the problem is solved, the OP doesn`t cares about anybody - he got result and doesn`t want to inform someone about it - his problem was solved.
I think here we seem such situation. BC.Game is well-known casino and $10.000 not a problem for it, they can lose much more with negative feedback. I think that here it was the support problem - they worked how it is in instruction. After they couldn`t solve the problem - the team lead solved it.

Their reputation will be fine as this is not a scam accusation thread. The concern of the OP is not really an accusation but just a normal procedure in most casinos. You know, KYC is the new normal now. Even if they claim they are a crypto casino, they are not different from fiat casinos as they both implement the KYC procedure. Probably, crypto casinos are not so strict in general, which is why it's easy for them to attract gamblers. But if we are foolish gamblers, we will not read the TOS and just complain later.

[mak013]

The most times when the problem is solved, the OP doesn`t cares about anybody - he got result and doesn`t want to inform someone about it - his problem was solved.
I think here we seem such situation. BC.Game is well-known casino and $10.000 not a problem for it, they can lose much more with negative feedback. I think that here it was the support problem - they worked how it is in instruction. After they couldn`t solve the problem - the team lead solved it.

Their reputation will be fine as this is not a scam accusation thread. The concern of the OP is not really an accusation but just a normal procedure in most casinos. You know, KYC is the new normal now. Even if they claim they are a crypto casino, they are not different from fiat casinos as they both implement the KYC procedure. Probably, crypto casinos are not so strict in general, which is why it's easy for them to attract gamblers. But if we are foolish gamblers, we will not read the TOS and just complain later.

There is some difference between the OP`s situation and usual procedure. The casino can don`t KYC him due to changed ID. But i think that it was solved - not big sum for casino. Just several additional days and scans for the OP to get positive decision.

[freedomgo]

The most times when the problem is solved, the OP doesn`t cares about anybody - he got result and doesn`t want to inform someone about it - his problem was solved.
I think here we seem such situation. BC.Game is well-known casino and $10.000 not a problem for it, they can lose much more with negative feedback. I think that here it was the support problem - they worked how it is in instruction. After they couldn`t solve the problem - the team lead solved it.

Their reputation will be fine as this is not a scam accusation thread. The concern of the OP is not really an accusation but just a normal procedure in most casinos. You know, KYC is the new normal now. Even if they claim they are a crypto casino, they are not different from fiat casinos as they both implement the KYC procedure. Probably, crypto casinos are not so strict in general, which is why it's easy for them to attract gamblers. But if we are foolish gamblers, we will not read the TOS and just complain later.

There is some difference between the OP`s situation and usual procedure. The casino can don`t KYC him due to changed ID. But i think that it was solved - not big sum for casino. Just several additional days and scans for the OP to get positive decision.

OP hasn't made an update yet, but according to his last reply, it was only a passport that is needed now. However, his passport was expired, so he needs to get a new one, an active passport, to comply. The process will take 2 weeks and might be extended under any circumstances, so I guess this issue will remain hanging until he clears everything out.

Casinos can demand any form of government-issued documents, and it's their prerogative to ask for specific documents as long as it doesn't violate the rights of a person or is illegally required.

[Fivestar4everMVP]

The most times when the problem is solved, the OP doesn`t cares about anybody - he got result and doesn`t want to inform someone about it - his problem was solved.
I think here we seem such situation. BC.Game is well-known casino and $10.000 not a problem for it, they can lose much more with negative feedback. I think that here it was the support problem - they worked how it is in instruction. After they couldn`t solve the problem - the team lead solved it.

Their reputation will be fine as this is not a scam accusation thread. The concern of the OP is not really an accusation but just a normal procedure in most casinos. You know, KYC is the new normal now. Even if they claim they are a crypto casino, they are not different from fiat casinos as they both implement the KYC procedure. Probably, crypto casinos are not so strict in general, which is why it's easy for them to attract gamblers. But if we are foolish gamblers, we will not read the TOS and just complain later.

Well, to be honest with you, I personally do not see any difference in the strictness of kyc on fiat and crypto casinos, they are exactly the same, and I can tell you that the reason why most online gamblers today prefer crypto casinos is because of theit ease of deposit and withdrawals, which for example, is fast, and involves no third party, it's just you and the casino in the transaction, there are no issues like bank delays due to network issues and so on.

And concerning this thread, you are right, this is not a scam accusation against bc.game, if it was, I trust that the mods would have long moved this thread to the right board; which is the scam and accusation board.
And I also agree that this issue here has nothing to do with bc.game's reputation since it's just an issue with the op nothing being able to provide the document requested by the casino for his kyc verification.

[mak013]

There is some difference between the OP`s situation and usual procedure. The casino can don`t KYC him due to changed ID. But i think that it was solved - not big sum for casino. Just several additional days and scans for the OP to get positive decision.

OP hasn't made an update yet, but according to his last reply, it was only a passport that is needed now. However, his passport was expired, so he needs to get a new one, an active passport, to comply. The process will take 2 weeks and might be extended under any circumstances, so I guess this issue will remain hanging until he clears everything out.

Casinos can demand any form of government-issued documents, and it's their prerogative to ask for specific documents as long as it doesn't violate the rights of a person or is illegally required.

If i understand right, the problem is that the OP has new passport and the casino has the old one. And they don`t accept the new passport.
Anyway i think that the problem will be solved(or was solved) when the OP gives the casino some additional information, may be some additional screenshots.

[khaled0111]

If i understand right, the problem is that the OP has new passport and the casino has the old one. And they don`t accept the new passport.

No, the cause of the problem is that OP tried to verify his identity with an expired passport. Obviously, they rejected it as no reputable service would accept an expired passport as a valid document.
OP was left with no other choice but to renew his passport and try again and since more than two weeks passed and he didn't post an update then he most likely managed to solve the issue.
Tbh, I see no reason to keep bumping this thread and make assumptions about what might or might not happened while the concerned party (OP) didn't post an update for almost a month.