I recently made a short sell in Phemex. I used 1100 and made 900 using 10x leverage. Unfortunately my 2FA is messed up apparently because I couldn't transfer funds, so I had to reset my 2FA. Now I got this email...
Dear user,
Thank you for contacting Phemex Support Team.
We are sorry to hear you are experiencing issues on the 2fa. Unfortunately the documentation via photo and video is required to pass KYC.
In order for us to safely reset your Google 2FA, we kindly ask you to provide all of the following information:
Your overall account balance (meaning the total sum of the assets in the spot wallet, trade accounts, margin account, and investment account).
Commonly used IPv4 (you can Google "What's My IP" to find it).
Time and quantity of any deposit/withdrawal (Provide deposit or withdrawal transaction hash records if any. You can find this information in your email inbox).
A scan or picture of the front and back of your passport/driver's license/ID.
Please take a video by holding your ID card/passport/driver's license and speak out loudly and clearly "Today is dd/mm/yyyy, please reset 2FA for my Phemex account
xxxxxx@xxxxx.com". Please make sure your face and the ID card/passport/driver's license are visually recognizable in the video.
Notice: In the event that your attachments exceed the maximum size of 20 MB, you may want to use a cloud-based storage service like Google Drive to share your files. In this case, please make sure to grant us access.
I realize Phemex is a bit sketchy. I've used it in the past and transferred over even larger funds, but I realize there is a risk. Does anyone have any suggestions on how to resolve this? I've though about doing what they ask, but using a fake Irish Id (my vpn was always connected to Ireland). Please help!