Coins.game banned my account when I tried to withdraw

[GxSTxV]

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

That's exactly what I wanted to say before reading your post. I always do a research on the accuser's history hee in the forum before passing judgment on the accused person or casino just to ensure fairness between the two sides. Here as you mentioned the OP's gambling activity, is only in sports betting and his the winnings he always makes from betting, does raise suspicions and why these small sportbooks decides to ban him?. However, without a clear evidence, it's impossible to have a conclusion, The accused side is absent and he is offline from the forum, despite their successful contests and campaigns before, that doesn’t absolve them from the accusations.

The reasons provided by the casino for the ban, frankly, they are horseshit and doesn’t make a sense. They didn’t even specify the exact reason of the ban. Given that the OP claims to have only bet on sports, so we take the second reason since the first one can’t be related with sportsbooks.

Your best option now is to file a case with Guru Casino, as suggested by some users before, and hope for a response. If they do respond, the Guru team will reveal the truth behind what happened to you exactly.

[yahoo62278]

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

The big crypto casinos such as Stake or betcoin.ag will limit your max stakes after you win a certain amount of money. I have no choice but to play at smaller casinos.

Please note that all my scam accusations have been resolved in my favor once the smaller casinos realized there was nothing wrong with my pattern of bets. It is simply a strategy that they use to delay/not have to pay winnings.

You do realize that all these sites communicate with each other somewhat. You are not being limited by the casinos, you are limited by the provider. If all the sites use the same provider, you are fucked. You will be limited on site after site after site.

Cases may have been resolved in your favor, but that doesn't necessarily mean you are not doing an activity that the casinos do not condone. That could mean that the arbitrator is clueless about your activities, or could be a casino error, or whatever.

IMO, casinos feel you are doing something shady. Whether you feel you are or not is irrelevant.

[holydarkness]

If you think it's worth trying and don't mind me to try reaching them, though, please send me a PM with the contact details, I'll try to nudge them.

I have got the telegram contact of Denis. Unfortunately, he doesn't reply me anymore neither he check my message. I'll send you the telegram username shortly.
[...]

Thank you, PM received. I'll try to reach him, hopefully we can get him back to this forum.

[...]

Your best option now is to file a case with Guru Casino, as suggested by some users before, and hope for a response. If they do respond, the Guru team will reveal the truth behind what happened to you exactly.

OP already did, though the casino itself has yet to reply to the complaint. Here's link to his CG's complaint: https://casino.guru/coins-game-casino-player-s-account-has-been-banned

[elegigglebets]

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

The big crypto casinos such as Stake or betcoin.ag will limit your max stakes after you win a certain amount of money. I have no choice but to play at smaller casinos.

Please note that all my scam accusations have been resolved in my favor once the smaller casinos realized there was nothing wrong with my pattern of bets. It is simply a strategy that they use to delay/not have to pay winnings.

You do realize that all these sites communicate with each other somewhat. You are not being limited by the casinos, you are limited by the provider. If all the sites use the same provider, you are fucked. You will be limited on site after site after site.

Cases may have been resolved in your favor, but that doesn't necessarily mean you are not doing an activity that the casinos do not condone. That could mean that the arbitrator is clueless about your activities, or could be a casino error, or whatever.

IMO, casinos feel you are doing something shady. Whether you feel you are or not is irrelevant.

Casinos condone people making money lol, if placing semi-decent bets is doing something shady, then shoot me. I've never done any fraudulent bets, arbitrage, etc and all the cases I've opened have been resolved in my favor because of that. Otherwise they would have proof of my wrongdoings to show to the 3rd party arbitrator.

Again, I ask you to look at all the bookmakers that I've done complaints on. Half of them have exit scammed and the other half have dozens of complaints here or on casino guru/askgamblers. Why are you trying to defend those scummy casinos by suggesting I'm doing shady activities?

[elegigglebets]

Little update on the case :

I was told on livechat that they didn't have any more information on the reason of my ban and to send an email to their support team (support@coins.game). I sent an email asking for explanations on May 9th and they still haven't replied. Otherwise I'm also waiting for casino guru's representative to reply to the complaint.

[yahoo62278]

I am not saying I do or don't believe you, but I have noticed that your whole post history is basically scam accusations. I'm curious as to why you only play these small unknown or barely known sites? Seems curious that you aren't gambling on the bigger well known sites and are taking chances on these smaller books.

The big crypto casinos such as Stake or betcoin.ag will limit your max stakes after you win a certain amount of money. I have no choice but to play at smaller casinos.

Please note that all my scam accusations have been resolved in my favor once the smaller casinos realized there was nothing wrong with my pattern of bets. It is simply a strategy that they use to delay/not have to pay winnings.

You do realize that all these sites communicate with each other somewhat. You are not being limited by the casinos, you are limited by the provider. If all the sites use the same provider, you are fucked. You will be limited on site after site after site.

Cases may have been resolved in your favor, but that doesn't necessarily mean you are not doing an activity that the casinos do not condone. That could mean that the arbitrator is clueless about your activities, or could be a casino error, or whatever.

IMO, casinos feel you are doing something shady. Whether you feel you are or not is irrelevant.

Casinos condone people making money lol, if placing semi-decent bets is doing something shady, then shoot me. I've never done any fraudulent bets, arbitrage, etc and all the cases I've opened have been resolved in my favor because of that. Otherwise they would have proof of my wrongdoings to show to the 3rd party arbitrator.

Again, I ask you to look at all the bookmakers that I've done complaints on. Half of them have exit scammed and the other half have dozens of complaints here or on casino guru/askgamblers. Why are you trying to defend those scummy casinos by suggesting I'm doing shady activities?

I am not defending the casinos at all. You might be 100% legit with your case vs everyone of these casinos, or you may not. I'm just saying it's very odd that you seem to be playing smaller less known casinos, and always end up with a scam accusation against them.

[elegigglebets]

https://imgur.com/a/ga10oe0

I finally got a reply from their support team. They told me the same exact vague list of reasons for the ban and said the decision will not be reviewed :/

[AHOYBRAUSE]

https://imgur.com/a/ga10oe0

I finally got a reply from their support team. They told me the same exact vague list of reasons for the ban and said the decision will not be reviewed :/

As I have stated before in the ANN thread this particular rule looks awfully odd to me:

1) ''if they are found to be receiving, attempting to gain an advantage by trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play.''

I mean, these are obviously, 100%, rules for poker, and nothing else. What else should they apply to?? And I have checked their site, no poker game to play.
In which other game could anyone share card details, transfer chips, discussing hands, and so on?

Maybe they wanted to add poker at some point and therefor added this rule to their TOS, I don't know.
Anyway, bringing up this rule to prove their point is not logical and looks very strange.

[Sunderland]

https://imgur.com/a/ga10oe0

I finally got a reply from their support team. They told me the same exact vague list of reasons for the ban and said the decision will not be reviewed :/

I think its just a general copy paste answer to all questions from users whose accounts have been banned.
The support person may also not know the real reason if they answer like that, maybe they will only answer specifically through casinoguru.

Anyway, many casinos still hire and use inexperienced support, so dont be surprised if the answer is like AI.

[holydarkness]

Hi, I managed to get a reply and had a short conversation with Denis. However, the outcome is sadly not as we wished.

I am not sure if sharing the full conversation here will be considered as a breach of privacy. But, considering that there is no private matter being shared, and that the benefits of transparency seemingly outweight the [lack of] sensitive information contained by the conversation, below is the full conversation.

I intended to post them right after our conversation seems to end with me being left unread, but I was hoping that he'll return and replied to my offer of escalating things to CG for the time being [with me personally notifying him for each new cases]. And since that's [now being clear] not the case...





[For those who, like me, doesn't speak Russian, since you can't copy and paste his replies to google translate, simply use Google lens and switch them to translate mode and hover your camera above the text, it'll automatically shows the English translation on your phone screen]

Hopefully, we can get coins to return here in the months ahead. For the time being, though, OP, I don't think there is much that the forum can do.

[elegigglebets]

Hi, I managed to get a reply and had a short conversation with Denis. However, the outcome is sadly not as we wished.

I am not sure if sharing the full conversation here will be considered as a breach of privacy. But, considering that there is no private matter being shared, and that the benefits of transparency seemingly outweight the [lack of] sensitive information contained by the conversation, below is the full conversation.

I intended to post them right after our conversation seems to end with me being left unread, but I was hoping that he'll return and replied to my offer of escalating things to CG for the time being [with me personally notifying him for each new cases]. And since that's [now being clear] not the case...

[For those who, like me, doesn't speak Russian, since you can't copy and paste his replies to google translate, simply use Google lens and switch them to translate mode and hover your camera above the text, it'll automatically shows the English translation on your phone screen]

Hopefully, we can get coins to return here in the months ahead. For the time being, though, OP, I don't think there is much that the forum can do.

Thanks a lot for trying to talk to him, very appreciated

[elegigglebets]

Casino guru rejected my case because they don't deal with sportsbetting complaints. Anyone know where else I could try?

[holydarkness]

Casino guru rejected my case because they don't deal with sportsbetting complaints. Anyone know where else I could try?

They are also on AskGamblers, and AG do a mediation for sports-betting related issues. Five out of six complaints there got resolved, with the latest case happens and resolved recently, so it might be worth pursuing.

[droidd]

They have used a different odds provider in the past, but it seems they continue to scam players with the other provider as well.   

The best I could get was just my deposit https://bitcointalk.org/index.php?topic=5465749.msg62806086#msg62806086

[Rating Place]

What happened::

I've been playing occasionally on coins.game since last year. On april 18, as my balance was at 0, I made two 500$ usdt-erc20 deposits. Since then, I slowly worked up this amount to 4698.25$ via sportsbetting and I attempted to withdraw that amount yesterday may 07. When I tried to log in today, the access was denied and I got this message via live chat :

https://imgur.com/a/T4h2rYO

I don't understand any of these accusations.

1) ''if they are found to be receiving, attempting to gain an advantage by trading their card information or colluding with other users to gain an unfair advantage. These advantages may include dropping and transferring chips, discussing hands during play, using the same account multiple times, soft play.''

I have not played any card game on coins.game, only sportsbetting

2) ''Once coins.game notices fraudulent, illegal, dishonest or improper activity (including using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or betting, wagering or playing poker through or on behalf of a third party) on the Website''

I do not use a VPN while accessing coins.game. All my bets are my own and if I recall correctly, I already provided verification documents MONTHS AGO which were accepted.


I do not have access to my account anymore so I cannot post any betting history etc to support my point sadly.


Scammers Profile Link:

https://bitcointalk.org/index.php?action=profile;u=3575821

Amount Scammed:

4698.25$ usdt-erc20

I just looked at a few of your bets from previous books. At first glance it seems you aren't doing anything wrong. You just seem to be good in small markets. Would need to see some of your betting history here at coins.game to make a proper assessment.

[holydarkness]

I just looked at a few of your bets from previous books. At first glance it seems you aren't doing anything wrong. You just seem to be good in small markets. Would need to see some of your betting history here at coins.game to make a proper assessment.

I think it's no longer relevant. Whatever the betting history say, whether OP did or did nothing wrong, Coins.game's representative are not coming back to this forum to address the issue [hopefully they will, in the months to come, but not within this short future], this case will never be resolved here.

[Rating Place]

I just looked at a few of your bets from previous books. At first glance it seems you aren't doing anything wrong. You just seem to be good in small markets. Would need to see some of your betting history here at coins.game to make a proper assessment.

I think it's no longer relevant. Whatever the betting history say, whether OP did or did nothing wrong, Coins.game's representative are not coming back to this forum to address the issue [hopefully they will, in the months to come, but not within this short future], this case will never be resolved here.

I just read their ANN thread. We should stay far away from these guys.

[holydarkness]

I think it's no longer relevant. Whatever the betting history say, whether OP did or did nothing wrong, Coins.game's representative are not coming back to this forum to address the issue [hopefully they will, in the months to come, but not within this short future], this case will never be resolved here.

I just read their ANN thread. We should stay far away from these guys.

For the time being, yes, the best approach will be to stay away from them, given they decided to leave this forum [albeit hopefully only temporarily], which means the forum can't reach them and can't do much to protect the players and "pressure" them to solve cases against them.

[elegigglebets]

Askgamblers in unwilling to even open my case for investigation :

''After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.''

Livechat support said that once ''''fraud''''' is mentioned as the reason of the ban by the casino, the casino's regulator is the only body which may conduct the proper investigation.


Only problem is that the curacao license provider that coins.game uses is unreachable. Any other third party mediators that I can try?

[holydarkness]

Askgamblers in unwilling to even open my case for investigation :

''After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.''

Livechat support said that once ''''fraud''''' is mentioned as the reason of the ban by the casino, the casino's regulator is the only body which may conduct the proper investigation.


Only problem is that the curacao license provider that coins.game uses is unreachable. Any other third party mediators that I can try?

What do you mean by unreachable? Like your email got bumped off? Coins are with GamingCuracao, disputes against them should be escalated and submitted to info@gaming-curacao.com. Have you try this?