Coins.game banned my account when I tried to withdraw

[elegigglebets]

Askgamblers in unwilling to even open my case for investigation :

''After careful consideration of your case, AskGamblers Complaint Team reached to the conclusion that you must forward the dispute in front of the relevant Gambling Authority directly as they are the only competent authority to conduct proper investigation and reach to justified decision whether there was any breach of the regulatory requirements or not.''

Livechat support said that once ''''fraud''''' is mentioned as the reason of the ban by the casino, the casino's regulator is the only body which may conduct the proper investigation.


Only problem is that the curacao license provider that coins.game uses is unreachable. Any other third party mediators that I can try?

What do you mean by unreachable? Like your email got bumped off? Coins are with GamingCuracao, disputes against them should be escalated and submitted to info@gaming-curacao.com. Have you try this?

GamingCuracao doesn't have an official complaints portal on their website like other curacao license providers (ex. Curacao e-gaming). That email address is useless as they never answer any email you send to them, I've tried in the past with other bookmakers.

[Lakai01]

GamingCuracao doesn't have an official complaints portal on their website like other curacao license providers (ex. Curacao e-gaming). That email address is useless as they never answer any email you send to them, I've tried in the past with other bookmakers.

One option now would be to hire a lawyer who specializes in such cases, who would then also take over the official communication with the casino. However, this will definitely cost (a lot of) money and, if you don't win the case, would probably end up being very expensive - unless you happen to have legal expenses insurance or something similar.

However, it would definitely be worth a try; many lawyers also offer free initial consultations.

[holydarkness]

What do you mean by unreachable? Like your email got bumped off? Coins are with GamingCuracao, disputes against them should be escalated and submitted to info@gaming-curacao.com. Have you try this?

GamingCuracao doesn't have an official complaints portal on their website like other curacao license providers (ex. Curacao e-gaming). That email address is useless as they never answer any email you send to them, I've tried in the past with other bookmakers.

Do you mind to give it another shot? Perhaps adding as many details as you can this time, and specifically adds that you've tried couple of ADR to no avail, and that they suggest you to escalate to the licensor.

Previously, there are other [relatively] good arbitrator aside from AG and CG, the Pogg, but I tried to access their site not long ago for another case I am overseeing and it seems they rebranded themselves to casino reviews. I am not sure if the rebrand followed by an improved dispute resolution or not, but in the past, IIRC, the Pogg operates in a bit untransparent manner.

Not in a term like they're taking sides, but rather their investigation is not available for public to consume. They get an complaint email, they reach the casino, they made internal and private investigation, and come back with a result.

You're free to try this one, if you think going to GC is not the best option for the time being.