[Resolved] Inconsistencies in Stake's Handling of $174 Winnings Issue

[kingbj21]

Quoting for visibility.

According to the xls file they gave you, the account was indeed credited by the system [house betID: 226468768438]. Do you perhaps [as you said yourself] have your own xls that shows the amount didn't match?

Also, it'll be very much appreciated if you can give us the correct bet archive? The one you gave us seems from 6th of May, while the missing game was on 7th.

[Thanks for quoting, sorry for not uploading the correct archive,

As you can see from Stake's reply, the USDT balance before and after the $174 win is not correct. I have checked  my chat with Stake, and they don not have the correct balance information that accounts for the $174 winnings or the balance stake is showing on the xls.

https://www.talkimg.com/images/2024/05/14/1mluJ.png
[This screenshot clearly shows the $174 (Rp2,797,308) win on Sweet Bonanza]

https://www.talkimg.com/images/2024/05/14/1mqgW.png
[This screenshot shows my actual balance after the win, which does not reflect the $174 winnings being credited]

https://www.talkimg.com/images/2024/05/14/1mxNC.png
[Stake's XLS file incorrectly shows the balance before this win, failing to account for the $174 I should have received.]

Also, from the bet archive, I found the bet ID and everything seems to be correct in the JSON data, but the actual balance numbers don't match with Stake's XLS file for the before and after balance amounts.

Code:

{
"iid": "house:226468768438", 
"payout": 174.44357841291873, /* This matches the $174 win */
"credits": [
    {
        "betId": "7d086b0a-53d7-49ee-9c96-38a94e0250e8",
        "amount": 174.44357841291873 /* Again confirming the $174 win */
    }
]
}

The JSON data from my bet archive clearly confirms the $174 win amount, but Stake has provided inaccurate balance information in their XLS file, failing to properly credit my account after this legitimate win on Sweet Bonanza.

[holydarkness]

[...]
[This screenshot shows my actual balance after the win, which does not reflect the $174 winnings being credited] [...]

So the betID is there according to the bet archive, it's not missing, and it shows that your account won the correct value?

The problem is that when you reached to their live support here [as above] the amount was not credited to you, as can be seen that you only had 190 USDT in your account. But is it credited later after you reached their support, though?

Can we see your current balance and perhaps [to prove that you never withdraw any, so the amount are still the same and not deducted due to withdrawal instead of being uncredited] your deposit and withdrawal history?

[kingbj21]

So the betID is there according to the bet archive, it's not missing, and it shows that your account won the correct value?

The problem is that when you reached to their live support here [as above] the amount was not credited to you, as can be seen that you only had 190 USDT in your account. But is it credited later after you reached their support, though?

Can we see your current balance and perhaps [to prove that you never withdraw any, so the amount are still the same and not deducted due to withdrawal instead of being uncredited] your deposit and withdrawal history?

Yes, the .json file has the right data showing the correct win value. However, on the website, the balance was not updated to reflect that win.
The amount was never credited to my account, even after reaching out to their live support. As you can see in the screenshot I provided, my balance remained at only $167 USD. [I played a black jack hand to verify again, then I got to support again there you can see the balance as $190 despite the 174 USDT win.'

https://www.talkimg.com/images/2024/05/14/1mevm.png

You can check the timestamp(5:20 PM, that was my last bonus buy which was not credited) and I continued to resume after 1 hour (6;30 PM) did a .20 cent spin to check if the balance appeared.

My current balance is 0 USDT. I recently leveled up to Platinum 3, and I am down around 2,500 USDT this week. I have made a 1,000 USDT

deposit after this incident. I have no reason to lie about this small amount, as money is not an issue for me. The main concern is why Stake seems adamant about not acknowledging the glitch in their system.

I can provide my deposit and withdrawal history to prove that I have not withdrawn any funds, and the balance discrepancy is solely due to

the win not being credited correctly.

I want to summarize the situation and my stance on the forum:

Background:

I have reported a discrepancy between my actual account balance and the balance reported by Stake's systems after a $174 win on the Sweet Bonanza game. While the bet archive JSON file correctly reflects the win, the before/after balances in Stake's reported data are inaccurate and do not match my real starting balance or the proper new balance after the win.

• My Actual Before Balance: ~$167
• USD Stake's Reported Before Balance: ~$792
• My Expected After Balance: ~$340 USD
• Stake's Reported After Balance: ~$976

This was confirmed by two stake support staffs.


Despite providing evidence, including a screenshot showing the balance discrepancy, Stake's support has confirmed the issue but appears adamant about not accepting the glitch.

https://www.talkimg.com/images/2024/05/14/1mluJ.png


Escalation Attempts

I have attempted to escalate this issue through various channels:

1. Casino Guru: I opened a dispute on Casino Guru,
but AskGamblers rejected the claim, stating that I must forward the dispute to the relevant Gambling Authority as they are the only competent authority to conduct a proper investigation.

2. Raising Awareness: I am now raising an alarm that Stake might be doing something behind the scenes with the bet IDs. When I was trying to move from Platinum 2 to Platinum 3, my wager progression was not being accurately tracked. Despite playing dice and blackjack, only slot wagers were counted at the time, preventing me from reaching the next level as expected.

Evidence and Transparency

I have video evidence to back up my claims regarding the wager progression issue, which I plan to post separately. I want to emphasize that I have been transparent throughout this process and have no incentive to misrepresent the facts, as the amount in question is relatively small.

Call for Scrutiny

I encourage everyone to scrutinize my case and decide for themselves. I also advise recording your sessions, as casino software can be prone to glitches that the operators may be unwilling to acknowledge due to potential negative publicity.

In summary, I believe there are inconsistencies and potential issues with Stake's systems, and I am seeking acknowledgment and resolution from the relevant authorities. I welcome any input or feedback from the community regarding this matter.

[holydarkness]

A bit curious and it might help, might be not, are you from Indonesia or India? I am asking because the reward displayed were in "Rp", IDR, Indonesian currency, but the geotag of your casinoguru placed you as Indian. If you're an Indian, the displayed currency should be "Rs", INR.

I am just trying to determine the time difference between yours and Stake's internal system and --from it-- ask you to show the screenshot of record like below in a more accurate section.



As you can see, if we judge from the betID, the history you showed here [226610268719, 226610531383, and 226625866816] to prove the difference in balance and your waiting period were actually way too far from the one being the issue here [226468768438], thus, the section being screenshoted and provided here is quite likely to be incorrect section.

IIRC, Stake has their own system clock [and IIRC, like most website, it's on UTC +0], so what's shown to happen at 7th of May, 00:04:29 on their JSON log might show as 05:34 if you're accessing from India [UTC +5.5], or 07:04 [UTC +7] if you're from Indonesia. Those time are in A.M., ante meridiem, the bet log you provided were from a time span of 05:18 - 06:55 P.M.

If my inquiry is a bit too confusing [and I think it has a potential to be, thus I ask where are you accessing stake from, to simplify matters], for now, telling me the region where you accessed those bets from will probably be helpful.

[kingbj21]

Hey, IDR is a currency used on Stake, irrespective of your location.

https://www.talkimg.com/images/2024/05/14/1mluJ.png

[This screenshot clearly shows the $174 (Rp2,797,308) win on Sweet Bonanza and my balance as  $167 (Rp2,797,308)]

This is a clear mismatch with Stake's XLS file:

https://www.talkimg.com/images/2024/05/14/1mxNC.png

[Stake's XLS file incorrectly shows the balance before and after this win.]

As you can see, Pragmatic Play accurately displays the win amount and balance. Everyone knows how precise their system is in reporting wins.

I suspect that what might have happened is that the winning was never credited to my account for some reason, potentially due to heavy traffic or a buggy code issue on Stake's end. It seems Stake then decided to manipulate the XLS file to make it appear as if the winning was credited.

However, they made a mistake by updating the balance incorrectly, which caught them red-handed. This is why AskGamblers suggested reaching out to regulated authorities.

I believe I have provided all the important information and answered all relevant questions regarding this allegations against Stake.

I will update if I have any further developments, but for now, you can be the judge based on the evidence presented.

[holydarkness]

Hey, IDR is a currency used on Stake, irrespective of your location.



[This screenshot clearly shows the $174 (Rp2,797,308) win on Sweet Bonanza and my balance as  $167 (Rp2,797,308)]

This is a clear mismatch with Stake's XLS file:



[Stake's XLS file incorrectly shows the balance before and after this win.]

As you can see, Pragmatic Play accurately displays the win amount and balance. Everyone knows how precise their system is in reporting wins.

I suspect that what might have happened is that the winning was never credited to my account for some reason, potentially due to heavy traffic or a buggy code issue on Stake's end. It seems Stake then decided to manipulate the XLS file to make it appear as if the winning was credited.

However, they made a mistake by updating the balance incorrectly, which caught them red-handed. This is why AskGamblers suggested reaching out to regulated authorities.

I believe I have provided all the important information and answered all relevant questions regarding this allegations against Stake.

I will update if I have any further developments, but for now, you can be the judge based on the evidence presented.

If you could bear with my train of thought for  a moment, though there is a likelihood that a bet was not settled due to it being requested to be held by the game provider for investigation or a bug that made the bet unaccounted, I think both scenario was quite unlikely since the JSON bet archive recorded that it's been settled. Nor that Stake tries to manipulate the bet for that amount, as I am sure it's rather pennies for them.

Now, I completely understand what you try to convey with the screenshots, that your balance as per when you contacted their support did not match with the amount in the xls. However, due to no visible time stamp on that screenshot, it make things rather difficult for people overseeing this thread to be sure when did that conversation exactly take place.

To disprove any suspicion of possibility of manipulation from your side, and/or to clear any doubt of misunderstanding or glitch or whatever other possibilities, given that [I have to read between lines, since you didn't give direct answer] you're from India, do you mind to provide a screenshot of bets like this one below, but from roughly from 05:00 to 06:00 on 7th of May?



Also, screenshots of your withdrawal history will be very much appreciated if you can provide us such.

[kingbj21]

Hey, IDR is a currency used on Stake, irrespective of your location.

https://www.talkimg.com/images/2024/05/14/1mluJ.png

[This screenshot clearly shows the $174 (Rp2,797,308) win on Sweet Bonanza and my balance as  $167 (Rp2,666,871)]

This is a clear mismatch with Stake's XLS file:

https://www.talkimg.com/images/2024/05/14/1mxNC.png

[Stake's XLS file incorrectly shows the balance before and after this win.]

As you can see, Pragmatic Play accurately displays the win amount and balance. Everyone knows how precise their system is in reporting wins.

I suspect that what might have happened is that the winning was never credited to my account for some reason, potentially due to heavy traffic or a buggy code issue on Stake's end. It seems Stake then decided to manipulate the XLS file to make it appear as if the winning was credited.

However, they made a mistake by updating the balance incorrectly, which caught them red-handed. This is why AskGamblers suggested reaching out to regulated authorities.

I believe I have provided all the important information and answered all relevant questions regarding this allegations against Stake.

I will update if I have any further developments, but for now, you can be the judge based on the evidence presented.

If you could bear with my train of thought for  a moment, though there is a likelihood that a bet was not settled due to it being requested to be held by the game provider for investigation or a bug that made the bet unaccounted, I think both scenario was quite unlikely since the JSON bet archive recorded that it's been settled. Nor that Stake tries to manipulate the bet for that amount, as I am sure it's rather pennies for them.

Now, I completely understand what you try to convey with the screenshots, that your balance as per when you contacted their support did not match with the amount in the xls. However, due to no visible time stamp on that screenshot, it make things rather difficult for people overseeing this thread to be sure when did that conversation exactly take place.

To disprove any suspicion of possibility of manipulation from your side, and/or to clear any doubt of misunderstanding or glitch or whatever other possibilities, given that [I have to read between lines, since you didn't give direct answer] you're from India, do you mind to provide a screenshot of bets like this one below, but from roughly from 05:00 to 06:00 on 7th of May?

https://www.talkimg.com/images/2024/05/14/1mevm.png

Also, screenshots of your withdrawal history will be very much appreciated if you can provide us such.

Bet not available since I have played a lot of games and it's over 1000 hands back and it's archived, couldn't access it.

https://talkimg.com/images/2024/05/15/1FoT2.png

[holydarkness]

[...]
To disprove any suspicion of possibility of manipulation from your side, and/or to clear any doubt of misunderstanding or glitch or whatever other possibilities, given that [I have to read between lines, since you didn't give direct answer] you're from India, do you mind to provide a screenshot of bets like this one below, but from roughly from 05:00 to 06:00 on 7th of May?

[Image snip]

Also, screenshots of your withdrawal history will be very much appreciated if you can provide us such.

Bet not available since I have played a lot of games and it's over 1000 hands back and it's archived, couldn't access it.

To be sure there is no misunderstanding, this is a feedback given when you look for your betting history from 5 to 6 a.m. on 7th of May? You played more than 1,000 rounds of games within an hour?

While we're at it, can you also provide your withdrawal history?

[TopTort777]

So they spend millions on promotion. Pay Drake and UFC stars, have F1 team, but decided to steal your 174 bucks and they are scam. Sound legit to me (not) I think this is just a bug, UI error, or something technical, but definitely it isnt right to call Stake.com as a scam.

[kingbj21]

[...]

To disprove any suspicion of possibility of manipulation from your side, and/or to clear any doubt of misunderstanding or glitch or whatever other possibilities, given that [I have to read between lines, since you didn't give direct answer] you're from India, do you mind to provide a screenshot of bets like this one below, but from roughly from 05:00 to 06:00 on 7th of May?

[Image snip]

Also, screenshots of your withdrawal history will be very much appreciated if you can provide us such.

The bet is not available since I have played numerous games, and it's over 1,000 hands back, making it challenging to access the archived data.

https://talkimg.com/images/2024/05/15/1FoT2.png

To clarify, this screenshot is the feedback you received when attempting to view your betting history from 5 to 6 a.m. on May 7th? It's quite surprising that you played more than 1,000 rounds of games within that one-hour window.

Moving forward, could you also provide your withdrawal history?

Not precisely. Today, we are on May 16th, and Stake allows you to view up to 1,000 hands on their site, while the remaining data is available in the bet history archive.

https://talkimg.com/images/2024/05/16/1I5eJ.png

As you can see from the screenshot, my last cryptocurrency withdrawal was in December. I have made atleast 10k in deposits after, the money in picture is not at al an issue, I don't have to manipulate any information like stake.

They spend millions on promotion, pay Drake and UFC stars, have an F1 team, but decided to steal your $174? That doesn't sound plausible to me. I think this is just a bug, UI error, or some technical issue, but it's definitely not right to label Stake.com as a scam.

I don't understand this mindset of blind trust. Just because a company is wealthy doesn't mean they are immune to mistakes or wrongdoing.

In this case, it may have been a genuine mistake, but Stake decided to manipulate the outcome by providing incorrect balance information, making it appear as if the winnings were credited when they were not.

Unless we approach situations with an open mind and consider all possibilities, genuine individuals can be affected and taken advantage of.

This is not something I will allow to happen in this case. I will expose them for their actions.

[holydarkness]

To clarify, this screenshot is the feedback you received when attempting to view your betting history from 5 to 6 a.m. on May 7th? It's quite surprising that you played more than 1,000 rounds of games within that one-hour window.

Moving forward, could you also provide your withdrawal history?

Not precisely. Today, we are on May 16th, and Stake allows you to view up to 1,000 hands on their site, while the remaining data is available in the bet history archive.



As you can see from the screenshot, my last cryptocurrency withdrawal was in December. I have made atleast 10k in deposits after, the money in picture is not at al an issue, I don't have to manipulate any information like stake.

Ok, so it's pretty clear to you now that you misunderstood what I asked? Is it possible for you to provide that betting history I try to see in order to get a better grasp of this situation and cover this ground?

[kingbj21]

To clarify, this screenshot is the feedback you received when attempting to view your betting history from 5 to 6 a.m. on May 7th? It's quite surprising that you played more than 1,000 rounds of games within that one-hour window.

Moving forward, could you also provide your withdrawal history?

Not precisely. Today, we are on May 16th, and Stake allows you to view up to 1,000 hands on their site, while the remaining data is available in the bet history archive.

https://talkimg.com/images/2024/05/16/1I5eJ.png

As you can see from the screenshot, my last cryptocurrency withdrawal was in December. I have made atleast 10k in deposits after, the money in picture is not at al an issue, I don't have to manipulate any information like stake.

Ok, so it's pretty clear to you now that you misunderstood what I asked? Is it possible for you to provide that betting history I try to see in order to get a better grasp

 of this situation and cover this ground?

[...]

While we're at it, can you also provide your withdrawal history?

There is not misunderstanding on my part, I provided you the withdrawal history since you asked and there is no way to view the bet history as I said bets older than 1000 pages won't be available and can be viewed only on .json file.

I see many guys tuned a blind eye to stake, I hope they won't cut your signature campaign money, I mean the ones with stake signature replied here.

[holydarkness]

There is not misunderstanding on my part, I provided you the withdrawal history since you asked and there is no way to view the bet history as I said bets older than 1000 pages won't be available and can be viewed only on .json file.

I see many guys tuned a blind eye to stake, I hope they won't cut your signature campaign money, I mean the ones with stake signature replied here.

I don't understand. You're betting more than 1,000 games from between 7th of May to this day? Even though you encountered this situation within the period, you're still playing that much of game?

[kingbj21]

There is not misunderstanding on my part, I provided you the withdrawal history since you asked and there is no way to view the bet history as I said bets older than 1000 pages won't be available and can be viewed only on .json file.

I see many guys tuned a blind eye to stake, I hope they won't cut your signature campaign money, I mean the ones with stake signature replied here.

I don't understand. You're betting more than 1,000 games from between 7th of May to this day? Even though you encountered this situation within the period, you're still playing that much of game?

Because stake said that they would investigate it took them 4-5 days. I also leveled up recently. Do you have any more questions? since I have answered all of them but you never said a word against stake which is somewhat fishy.

https://imgur.com/a/vPTcBid

Check this screenshot as well, I contacted them again, different agents and different responses, who is the one handling the stake case here?

[holydarkness]

I don't understand. You're betting more than 1,000 games from between 7th of May to this day? Even though you encountered this situation within the period, you're still playing that much of game?

Because stake said that they would investigate it took them 4-5 days. I also leveled up recently. Do you have any more questions? since I have answered all of them but you never said a word against stake which is somewhat fishy.

https://imgur.com/a/vPTcBid

Check this screenshot as well, I contacted them again, different agents and different responses, who is the one handling the stake case here?

You... made this complaint one day after the bet in question happened. I am honestly torn here. You're very concerned that you raised a scam accusation or were you not that worried that you kept playing more than 1,000 games?

If I may burden you further, I've been meaning to ask about this just to cast off further point of doubt, but didn't have a reference point to convey what I wanted to ask... which luckily the neighboring thread supplied just what I am looking for. It came to my awareness that you tend to snip the exact part need to be shown instead of the whole screen.

If you don't mind to show us screenshot like below [I put yours and theirs side by side for comparison], it'll greatly appreciated to show that you don't have any withdrawal other than those three and that page is the only page on your withdrawal history

[GxSTxV]

With more information coming in, I think what I said before still applies to the current situation and what I thought before. The OP quickly jumped to a conclusion that Stake is a scam without even cooperating with Stake team or clearly explaining what happened to him. I believe the Stake team doesn't have a clear understanding of what happened, which is why they didn't help initially.

I noticed in the screenshot you provided that the winning amount shown is greater than your balance. This can’t be right and seems to be an issue. Either the winnings didn’t get credited to your balance, or you were playing multiple games simultaneously, or you didn’t refresh your balance which caused it to appear as if the winnings weren’t credited. You only have to explain everything simply and to not complicate things or accuse other of scam. Beside that, I have seen that you kept playing with Stake and claiming they are scam? How is that possible ?

You... made this complaint one day after the bet in question happened. I am honestly torn here. You're very concerned that you raised a scam accusation or were you not that worried that you kept playing more than 1,000 games?

If I may burden you further, I've been meaning to ask about this just to cast off further point of doubt, but didn't have a reference point to convey what I wanted to ask... which luckily the neighboring thread supplied just what I am looking for. It came to my awareness that you tend to snip the exact part need to be shown instead of the whole screen.

I always admire your efforts in such situations and the patience you show to everyone you help. You have clarified a lot for us in this accusation topic. The OP wouldn’t have explained much of his case if you hadn’t asked for the right evidence and information from him. Let's keep an eye on what happens next and on Stake's response to this matter.

[kingbj21]

You... made this complaint one day after the bet in question happened. I am honestly torn here. You're very concerned that you raised a scam accusation or were you not that worried that you kept playing more than 1,000 games?

If I may burden you further, I've been meaning to ask about this just to cast off further point of doubt, but didn't have a reference point to convey what I wanted to ask... which luckily the neighboring thread supplied just what I am looking for. It came to my awareness that you tend to snip the exact part need to be shown instead of the whole screen.

If you don't mind to show us screenshot like below [I put yours and theirs side by side for comparison], it'll greatly appreciated to show that you don't have any withdrawal other than those three and that page is the only page on your withdrawal history

https://talkimg.com/images/2024/05/16/1I5eJ.pnghttps://talkimg.com/images/2024/05/19/1rLRa.jpeg

I am an experienced online casino and crypto gambling player. As I mentioned previously, I had an issue where the winning from my bonus buy-in was not credited to my account. I immediately reached out to Stake support, who said they would investigate and get back to me. This is not the first time I have faced such issues, especially with their Blackjack Originals games, but I never had concrete evidence to prove it before.

I made the complaint the very next day after the incident. At the time, I was around 87% towards reaching Platinum 3 level, so I continued depositing and playing to reach that goal. In the last 14 days alone, I have wagered more than $120,000.

https://talkimg.com/images/2024/05/19/111sz.png

Regarding your request for my withdrawal history, I am slightly offended by your level of due diligence, as my withdrawal history has no direct relevance to this specific issue. However, for transparency, here is a screenshot showing my withdrawal history. The reason for the previous cropped screenshots was to demonstrate that I had no crypto withdrawals after December, so the rest of the information was unnecessary. If needed, I can share my full withdrawal history with you privately.

With more information coming in, I think what I said before still applies to the current situation and what I thought before. The OP quickly jumped to a conclusion that Stake is a scam without even cooperating with Stake team or clearly explaining what happened to him. I believe the Stake team doesn't have a clear understanding of what happened, which is why they didn't help initially.

I noticed in the screenshot you provided that the winning amount shown is greater than your balance. This can't be right and seems to be an issue. Either the winnings didn't get credited to your balance, or you were playing multiple games simultaneously, or you didn't refresh your balance which caused it to appear as if the winnings weren't credited. You only have to explain everything simply and to not complicate things or accuse other of scam. Beside that, I have seen that you kept playing with Stake and claiming they are scam? How is that possible ?

This is not the first time I have experienced such issues with Stake, especially with their Blackjack Originals games. There have been numerous instances where I wondered why my balance remained the same after winning multiple hands. When I raised these concerns, Stake's support would respond that they had investigated all my bets and claim they were settled correctly, sometimes stating that the balance updates could take a few minutes.

However, in this particular case, they were caught red-handed, and I decided to expose them as much as I could.


The reason the winning amount was higher than my balance is that this was a 592x win.

[Screenshot showing recent hands played, including the winning hand](https://www.talkimg.com/images/2024/05/14/1mWn1.png)

I advise you to approach this with an open mind and heart. This loss is insignificant to me, as my weekly bonus was around the same amount. I have a 30-day $14 reload offer active. I have no reason to lie or fabricate evidence. I have been observing Stake's shady practices for some time, and this incident prompted me to expose them. All the screenshots and evidence I have provided are genuine and unedited.

Here is the side-by-side comparison...

https://talkimg.com/images/2024/05/19/115qj.png

You can clearly see the difference in time and stake claims the xls were not types out, check the s.no, it was copy/pasted or edited in a way to adjust that my winnings were credited which were not.

Furthermore, Stake's support team has provided contradictory information, further strengthening my case. Today, they claimed that a similar bet made on May 7th was settled on May 11th, conflating this incident with a different one.

[Screenshot showing Stake's contradictory response](https://imgur.com/a/vPTcBid)

As you can see from the screenshots, they have indirectly admitted their mistake in handling this situation.

[holydarkness]

You... made this complaint one day after the bet in question happened. I am honestly torn here. You're very concerned that you raised a scam accusation or were you not that worried that you kept playing more than 1,000 games?

If I may burden you further, I've been meaning to ask about this just to cast off further point of doubt, but didn't have a reference point to convey what I wanted to ask... which luckily the neighboring thread supplied just what I am looking for. It came to my awareness that you tend to snip the exact part need to be shown instead of the whole screen.

If you don't mind to show us screenshot like below [I put yours and theirs side by side for comparison], it'll greatly appreciated to show that you don't have any withdrawal other than those three and that page is the only page on your withdrawal history

[Image snip]

I am an experienced online casino and crypto gambling player. As I mentioned previously, I had an issue where the winning from my bonus buy-in was not credited to my account. I immediately reached out to Stake support, who said they would investigate and get back to me. This is not the first time I have faced such issues, especially with their Blackjack Originals games, but I never had concrete evidence to prove it before.

I made the complaint the very next day after the incident. At the time, I was around 87% towards reaching Platinum 3 level, so I continued depositing and playing to reach that goal. In the last 14 days alone, I have wagered more than $120,000.



Regarding your request for my withdrawal history, I am slightly offended by your level of due diligence, as my withdrawal history has no direct relevance to this specific issue. However, for transparency, here is a screenshot showing my withdrawal history. The reason for the previous cropped screenshots was to demonstrate that I had no crypto withdrawals after December, so the rest of the information was unnecessary. If needed, I can share my full withdrawal history with you privately.

[...]

Regarding my request of withdrawal history, actually... it has relevance to the issue. Perhaps you're not familiar with the way I approach scam accusation cases on this board; I question every side, I don't start case with assumption that the casino is guilty or the player is guilty, I approach them with assumption that both sides hide things.

Speaking for this situation, I asked for your withdrawal history in full to eradicate any doubt that you deliberately snip it to hide a [working assumption] "fact" that there is another page showing several other withdrawal made. To put it simply, what I try to prove/disprove is whether you cheated their system by winning, withdrawing the amount won, then made a screenshot of that conversation with their live support with your current balance shown to [give a fake] prove that you're not credited, while what happened was you drained the wallet prior to the screenshot.

With this withdrawal history shown in full, it disproves my previous assumption and tell us that your balance was not being manipulated. I am thanking you for bearing with me through this.

Moving on, is it possible that they credited you in other currency? Have you look at your entire balance and see if they, perhaps, pay those winnings in ETH or BTC instead of USDT?

[kingbj21]

You... made this complaint one day after the bet in question happened. I am honestly torn here. You're very concerned that you raised a scam accusation or were you not that worried that you kept playing more than 1,000 games?

If I may burden you further, I've been meaning to ask about this just to cast off further point of doubt, but didn't have a reference point to convey what I wanted to ask... which luckily the neighboring thread supplied just what I am looking for. It came to my awareness that you tend to snip the exact part need to be shown instead of the whole screen.

If you don't mind to show us screenshot like below [I put yours and theirs side by side for comparison], it'll greatly appreciated to show that you don't have any withdrawal other than those three and that page is the only page on your withdrawal history

[Image snip]

I am an experienced online casino and crypto gambling player. As I mentioned previously, I had an issue where the winning from my bonus buy-in was not credited to my account. I immediately reached out to Stake support, who said they would investigate and get back to me. This is not the first time I have faced such issues, especially with their Blackjack Originals games, but I never had concrete evidence to prove it before.

I made the complaint the very next day after the incident. At the time, I was around 87% towards reaching Platinum 3 level, so I continued depositing and playing to reach that goal. In the last 14 days alone, I have wagered more than $120,000.

https://talkimg.com/images/2024/05/19/111sz.png

Regarding your request for my withdrawal history, I am slightly offended by your level of due diligence, as my withdrawal history has no direct relevance to this specific issue. However, for transparency, here is a screenshot showing my withdrawal history. The reason for the previous cropped screenshots was to demonstrate that I had no crypto withdrawals after December, so the rest of the information was unnecessary. If needed, I can share my full withdrawal history with you privately.

[...]

Regarding my request of withdrawal history, actually... it has relevance to the issue. Perhaps you're not familiar with the way I approach scam accusation cases on this board; I question every side, I don't start case with assumption that the casino is guilty or the player is guilty, I approach them with assumption that both sides hide things.

Speaking for this situation, I asked for your withdrawal history in full to eradicate any doubt that you deliberately snip it to hide a [working assumption] "fact" that there is another page showing several other withdrawal made. To put it simply, what I try to prove/disprove is whether you cheated their system by winning, withdrawing the amount won, then made a screenshot of that conversation with their live support with your current balance shown to [give a fake] prove that you're not credited, while what happened was you drained the wallet prior to the screenshot.

With this withdrawal history shown in full, it disproves my previous assumption and tell us that your balance was not being manipulated. I am thanking you for bearing with me through this.

Moving on, is it possible that they credited you in other currency? Have you look at your entire balance and see if they, perhaps, pay those winnings in ETH or BTC instead of USDT?

I get it, that's not in my case since I have nothing to hide.

Nope, stake doesn't credit in other currencies no matter what. I reached out to eddie directly, then the tech support got in touch with me directly, I will update if I hear anything from them.


https://talkimg.com/images/2024/05/21/17yom.png

UPDATE on Stake's Response and Manipulated Lies

I received a response from Tristan, who claims to be a Senior Technical Engineer at Stake. However, his response contained several contradictory statements and what appear to be blatant lies in an attempt to manipulate the situation.

As for your balance displaying incorrectly within Pragmatic, I believe this is because the bets references at 11:50:41 were initialised with a VND session and exchange rate, rather than the initial IDR exchange rate - which likely led to some confusion and ill chase up to see if I can verify this with certainty.

Tristan initially claimed that the balance discrepancy was due to my winnings being converted from IDR to VND. However, he directly contradicts this later in the same response:

I can confirm and verify for you however, that you were paid out appropriately and accordingly.

If the payout was made appropriately in the game currency IDR as he confirms, there should be no conversion to VND causing balance discrepancies. Stake does not typically credit winnings in different currencies regardless of the situation. This is clearly a lie to cover up the inaccuracies in their internal records.

Furthermore, Tristan falsely stated:

So I've looked through this for you and read over your askgamblers thread...

Yes, but as I stated askgamblers thread was closed and they suggested me to reach the authorities.

It is evident that Stake, through representatives like Tristan, is attempting to provide manipulative and contradictory statements instead of taking accountability for their systems failing to accurately credit my legitimate $174 winnings and you can very well see the mismatch in timings accordingly to Tristan, according to him the bet was settled one hour before my winning?

I have escalated this directly to Eddie, Stake's CEO, as their support team has lost all credibility through dishonest responses. Stake's technical team is also in direct communication with me now.

I will continue updating this thread with any progress towards a satisfactory resolution, which at this point requires:

1) The missing $174 winnings accurately credited to my account balance.
2) A detailed and consistent explanation for the precise reasons their systems failed to record this win properly.
3) Appropriate compensation for the additional losses to my bankroll caused by this unresolved discrepancy.

Stake's continued provision of manipulated lies and lack of accountability is unacceptable. I implore them to demonstrate transparency and integrity in resolving this legitimate complaint.

Stake you have lost my trust completely.

King

[holydarkness]

UPDATE on Stake's Response and Manipulated Lies

I received a response from Tristan, who claims to be a Senior Technical Engineer at Stake. However, his response contained several contradictory statements and what appear to be blatant lies in an attempt to manipulate the situation.

As for your balance displaying incorrectly within Pragmatic, I believe this is because the bets references at 11:50:41 were initialised with a VND session and exchange rate, rather than the initial IDR exchange rate - which likely led to some confusion and ill chase up to see if I can verify this with certainty.

Tristan initially claimed that the balance discrepancy was due to my winnings being converted from IDR to VND. However, he directly contradicts this later in the same response:

I can confirm and verify for you however, that you were paid out appropriately and accordingly.

If the payout was made appropriately in the game currency IDR as he confirms, there should be no conversion to VND causing balance discrepancies. Stake does not typically credit winnings in different currencies regardless of the situation. This is clearly a lie to cover up the inaccuracies in their internal records.

Furthermore, Tristan falsely stated:

So I've looked through this for you and read over your askgamblers thread...

Yes, but as I stated askgamblers thread was closed and they suggested me to reach the authorities.

It is evident that Stake, through representatives like Tristan, is attempting to provide manipulative and contradictory statements instead of taking accountability for their systems failing to accurately credit my legitimate $174 winnings and you can very well see the mismatch in timings accordingly to Tristan, according to him the bet was settled one hour before my winning?

I have escalated this directly to Eddie, Stake's CEO, as their support team has lost all credibility through dishonest responses. Stake's technical team is also in direct communication with me now.

[...]

I've been reading this post and the screenshot for perhaps two hours [with breaks to do IRL activities and attending other cases in between], and I think I understand what Tristan tried to say.

First and easiest thing to tackle, regarding how he tries to address your AG thread, though it's closed by the moderator, it does not necessarily close the possibility that AG already forwarded the email to Stake, letting them know there is a complaint raised against them, before they decided to refuse to handle the case and ask you to escalate to higher authority.

This can easily be proven by looking at the points he raised, does the three dotpoints he explained to you matched the ones you wrote to AG?

Now, moving to your case and the whole explanation provided by Tristan... the simplified version is: I think they're trying to say that you were credited, but you spent them on other bets up to the point you made this screenshot, which was 11 hours later.



May I know two things?

One, approximately how long after the big win did you made this conversation and the screenshot? Again, there were no visible timestamp on the screenshot, so it's a bit hard to grasp the complete situation here.



Two, in between the winning and the screenshoted conversation above, assuming that conversation happens a couple of hours after the one hour waiting time you gave to see if your account got credited, did you resume playing and lose significantly?