Betcoin.AG Deleted my account after I TREID to make a withdrawal after winning.

[lewdcache]

I have used multiple bettingsites throughout my time. Many of them are Crypto sites. I have made countless deposits and withdrawals with winning bets. I have not done anything to break ANY of the rules that Betcoin or any other betting site has. What I do is place pre bets and livebets offered on the site. Trust me when I say that I know what i am doing and I have only ever used one account on the site, no need to ask me of any "wrong doing" or scammy behavior.  

Anyways, I won some money on the site in wich i deposited in bitcoin with. Then the other day I went to withdraw that amount, I did and I also confirmed the transaction via my mail. They day after when I tried to log in to my account I couldnt, And one time it sayd "account disabled"

Now im left without a withdrawal and I cant login to my account. When I contact support they were always possible to get ahold of EASILY before. But now all of a sudden I can wait in support for 24 h without getting anyone to talk to. So I cant even contact support now.
How is this in any way a trusted company on this site? That does this to its customer? What should I do?

Im thankful for any advice or help because this is unlike any other site I have used before.

Thanks


( TO CLARIIFY) I have not used any other account than this one EVER on any betting site including this one. And unfortunately I cant provide any evidence regarding What games I have been playing on since they have disabled my account, so I cant log in to check. I have also posted my withdrawal confirmation email below.


                                                                                                                                                  ((( RESOLVED )))))

[Cantsay]

Sorry just to be clear - did you receive the money you withdrew from the site in your wallet? In the post you made in their Ann thread you mentioned not receiving but in this one you claimed to have received a confirmatory email from them. Which is it?

And I would also advice that you move this thread to scam accusation board or just lock this one and create a new one - which ever is more convenient for you.

[lewdcache]

Sorry just to be clear - did you receive the money you withdrew from the site in your wallet? In the post you made in their Ann thread you mentioned not receiving but in this one you claimed to have received a confirmatory email from them. Which is it?

And I would also advice that you move this thread to scam accusation board or just lock this one and create a new one - which ever is more convenient for you.

Im sorry i wasnt clear enough. I havent recieved anything from them. No withdrawal and no answer or explanation. They just deleted my account and said nothing after I tried to withdraw

[acroman08]

is there any chance of you posting any screenshots that could back up your claims? I am not saying that you are lying but it'll be helpful for you and for other members to maybe understand the issue if you put screenshots that could back up your claims.

anyway, I'll leave their representative a PM informing them about this thread, from what I have seen in the past, their representative usually addresses issues like this, we might see their representative post on this thread soon.

[lewdcache]

is there any chance of you posting any screenshots that could back up your claims? I am not saying that you are lying but it'll be helpful for you and for other members to maybe understand the issue if you put screenshots that could back up your claims.

anyway, I'll leave their representative a PM informing them about this thread, from what I have seen in the past, their representative usually addresses issues like this, we might see their representative post on this thread soon.

I dont know what screenshot that would be and of what? Should i send a screenshot of what it says when i try to log in to my account or what should I do? I have a confirmation mail from my withdrawal on my mail also. but a part from that I have nothing. I am 100% an honest person here and can be 100% transparent with you because this is insane.

And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.

[Falconer]

is there any chance of you posting any screenshots that could back up your claims? I am not saying that you are lying but it'll be helpful for you and for other members to maybe understand the issue if you put screenshots that could back up your claims.

Of course, someone might need proof and the OP definitely has it because he said he confirmed the withdrawal process via email. A screenshot of the withdrawal email confirmation would prove the claim, obviously easy to do if the OP feels okay to share it.

-snip-

I dont know what screenshot that would be and of what? Should i send a screenshot of what it says when i try to log in to my account or what should I do? I have a confirmation mail from my withdrawal on my mail also. but a part from that I have nothing. I am 100% an honest person here and can be 100% transparent with you because this is insane.

Yes, the withdrawal confirmation email might be proof of your claim.

[lewdcache]

is there any chance of you posting any screenshots that could back up your claims? I am not saying that you are lying but it'll be helpful for you and for other members to maybe understand the issue if you put screenshots that could back up your claims.

Of course, someone might need proof and the OP definitely has it because he said he confirmed the withdrawal process via email. A screenshot of the withdrawal email confirmation would prove the claim, obviously easy to do if the OP feels okay to share it.

-snip-

I dont know what screenshot that would be and of what? Should i send a screenshot of what it says when i try to log in to my account or what should I do? I have a confirmation mail from my withdrawal on my mail also. but a part from that I have nothing. I am 100% an honest person here and can be 100% transparent with you because this is insane.

Yes, the withdrawal confirmation email might be proof of your claim.

I want to thank everyone here for your response first of all.

Yes I am comfortable sharing it. but does my Email have to be in the screenshot? I would be more than happy to send the screenshot with my mail to someone that works at Betcoin instead if thats possible. Maybe I can post it with the email here but can I delete This thread in the future? just so my mail wont be out there.

[Falconer]

-snip-

I want to thank everyone here for your response first of all.

Yes I am comfortable sharing it. but does my Email have to be in the screenshot? I would be more than happy to send the screenshot with my mail to someone that works at Betcoin instead if thats possible. Maybe I can post it with the email here but can I delete This thread in the future? just so my mail wont be out there.

Firstly, you cannot delete a thread after you create it, but you can still delete your posts even though the LoyceV and Tryninja tools will still store them for a long time. Second, you don't need to publish your email address to anyone, but whatever is written in your withdrawal confirmation email can be proof of your claim.

I don't think anyone will believe your claims until you provide proof. People won't bother to come and help you solve a problem even if you claim to be 100% trustworthy. It's just a piece of advice, be wise without sacrificing any privacy especially when you provide the proof.

[acroman08]

I want to thank everyone here for your response first of all.

Yes I am comfortable sharing it. but does my Email have to be in the screenshot? I would be more than happy to send the screenshot with my mail to someone that works at Betcoin instead if thats possible. Maybe I can post it with the email here but can I delete This thread in the future? just so my mail wont be out there.

you can blur your email address or any sensitive information that you are not comfortable with being seen by other people. you can also use https://www.talkimg.com/ to upload your image and share the BBCode link here. As for whether you can delete the thread in the future, as Falconer mentioned, you cannot delete the thread but you can delete the posts you made. anyway, as I mentioned, you can blur your email address or any sensitive information that you are not comfortable sharing with other people.

[Stalker22]

Just to clarify, have you tried to contact them in any other way than the live chat on the site? It might be helpful to actually email customer support.

Yes I am comfortable sharing it. but does my Email have to be in the screenshot? I would be more than happy to send the screenshot with my mail to someone that works at Betcoin instead if thats possible. Maybe I can post it with the email here but can I delete This thread in the future? just so my mail wont be out there.

No, you dont need to include your email address in the screenshots.  While you can delete your own post later, keep in mind that entire threads (including other people's posts) cannot be deleted. Also, your post may still be available on archived sites maintained by third parties.

[decodx]

And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.

That's frustrating when companies do that.  Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about.  Either way, they should have told you why even if you didn't like the answer and  i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site.  Just keep bugging them until someone tells you something.

[Gozie51]

Anyways, I won some money on the site in wich i deposited in bitcoin with. Then the other day I went to withdraw that amount, I did and I also confirmed the transaction via my mail. They day after when I tried to log in to my account I couldnt, And one time it sayd "account disabled"

You have to clarify this part of withdrawing and confirming transaction via your email.

However, usually casinos have a reason to delete you or take any drastic measures on your account where they suspect fowl play and fraud intent. So for now you have to provide proof for what you are claiming. You don't have to provide your email link but I think screenshot of the email and other transactions will be fine.

[freedomgo]

This is a serious accusation mate, if you want to pursue it and get help from the community, you need to bring this matter to a scam accusation board. But you need to provide all the necessary documents, doesn't need to show your real identity, just attach every possible evidence you can use to prove and link to what really has happened to your account.

This casino has been consistently been promoted here through sig, and so far this is the first time I read as a complaint this year. By the way, how much balance you still have in your account, we need to the amount to determine how big your problem is.

[goaldigger]

And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.

That's frustrating when companies do that.  Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about.  Either way, they should have told you why even if you didn't like the answer and  i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site.  Just keep bugging them until someone tells you something.

The site should inform the player regarding this first before closing any account or at least allow them to explain their side. Even if you violate their terms and conditions, deleting your account should not be the option. Try to communicate with them using multiple channel and if they didn’t respond, better to raise this one into a scam accusation and as long as you have a strong evidence to support your claim, I believe many will support you on this one.

[lewdcache]

And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.

That's frustrating when companies do that.  Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about.  Either way, they should have told you why even if you didn't like the answer and  i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site.  Just keep bugging them until someone tells you something.

The site should inform the player regarding this first before closing any account or at least allow them to explain their side. Even if you violate their terms and conditions, deleting your account should not be the option. Try to communicate with them using multiple channel and if they didn’t respond, better to raise this one into a scam accusation and as long as you have a strong evidence to support your claim, I believe many will support you on this one.
(DELETED IMAGE)   Here is the Confirmation email I clicked confirm. and after that my acc was disabled and i didnt get any withdrawal. And no answer on email or in support

[Russlenat]

And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.

That's frustrating when companies do that.  Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about.  Either way, they should have told you why even if you didn't like the answer and  i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site.  Just keep bugging them until someone tells you something.

The site should inform the player regarding this first before closing any account or at least allow them to explain their side. Even if you violate their terms and conditions, deleting your account should not be the option. Try to communicate with them using multiple channel and if they didn’t respond, better to raise this one into a scam accusation and as long as you have a strong evidence to support your claim, I believe many will support you on this one.

  Here is the Confirmation email I clicked confirm. and after that my acc was disabled and i didnt get any withdrawal. And no answer on email or in support

You can try to message their account here : https://bitcointalk.org/index.php?action=profile;u=202115

That account is active in the forum. I search on the account's post history and I've seen it has answer a scam accusation which can be found here
https://bitcointalk.org/index.php?topic=5491609.msg63988223#msg63988223

You can check the whole thread so you'll have an idea.

Maybe try to put the withdrawal's destination bitcoin address here so we can check as it's hard to type it.

[lewdcache]

And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.

That's frustrating when companies do that.  Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about.  Either way, they should have told you why even if you didn't like the answer and  i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site.  Just keep bugging them until someone tells you something.

The site should inform the player regarding this first before closing any account or at least allow them to explain their side. Even if you violate their terms and conditions, deleting your account should not be the option. Try to communicate with them using multiple channel and if they didn’t respond, better to raise this one into a scam accusation and as long as you have a strong evidence to support your claim, I believe many will support you on this one.

https://talkimg.com/images/2024/05/11/1Aih1.png   Here is the Confirmation email I clicked confirm. and after that my acc was disabled and i didnt get any withdrawal. And no answer on email or in support

You can try to message their account here : https://bitcointalk.org/index.php?action=profile;u=202115

That account is active in the forum. I search on the account's post history and I've seen it has answer a scam accusation which can be found here
https://bitcointalk.org/index.php?topic=5491609.msg63988223#msg63988223

You can check the whole thread so you'll have an idea.

Maybe try to put the withdrawal's destination bitcoin address here so we can check as it's hard to type it.
[/quote

bc1q59hpmgyt4taehfrm7zt2wrc437hlhzzd8ewswg 

My wallet address : also I want to tell everyone that I have 0 problem with KYC with them. And i can verify that I am who I say I am.

[savingformedschool]

How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!

[yahoo62278]

How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!

If you are reading other replies, most of the information you are asking has been answered. Since the thread is still on page 1, please take the time to read before asking questions.

@OP send an email or pm their rep here, David is very nice and easy to deal with. They're not going to ban you for no reason, so keep that in mind.

[savingformedschool]

How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!

If you are reading other replies, most of the information you are asking has been answered. Since the thread is still on page 1, please take the time to read before asking questions.

@OP send an email or pm their rep here, David is very nice and easy to deal with. They're not going to ban you for no reason, so keep that in mind.

I'm good. OP should include all of the information in his post. I shouldn't have to read every single reply to understand the situation. One page, two pages, three pages. It shouldn't matter. His post lacks detail.