Betcoin.AG Deleted my account after I TREID to make a withdrawal after winning.

[lewdcache]

How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!

Thanks mate for the response and to everyone that has commented before you. I have contacted them now here. And through email and the support. (allthough the support doesnt work for me anymore )
I have made some of the information more clear and edited my original post now so that should answer your questions.

[Russlenat]

How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!

Thanks mate for the response and to everyone that has commented before you. I have contacted them now here. And through email and the support. (allthough the support doesnt work for me anymore )
I have made some of the information more clear and edited my original post now so that should answer your questions.

I checked the address you posted and seems no tracsaction came, that means they didn't process it if you are telling the truth. Anyway, just be patience, wait for their reply since you have already exerted all the effort to contact them. Hopefully they'll not neglect this serious matter as their account is active and is also promoting in the forum for so long already.

Just keep this thread updated about the matter, we want to know what's going on and so it could also help others who have the similar problem even if on the other casino, I'm talking about the approach made to contact the support to in resolving this.

[Crypt0Gore]

Sorry just to be clear - did you receive the money you withdrew from the site in your wallet? In the post you made in their Ann thread you mentioned not receiving but in this one you claimed to have received a confirmatory email from them. Which is it?

And I would also advice that you move this thread to scam accusation board or just lock this one and create a new one - which ever is more convenient for you.

Im sorry i wasnt clear enough. I havent recieved anything from them. No withdrawal and no answer or explanation. They just deleted my account and said nothing after I tried to withdraw

I am sorry to hear, that you need to provide more proof because it will be too hard to believe you, I am not saying you are lying but a screenshot will help, also there are many people who claimed to be treated unfairly like this but it was them who broke some rules that is why they can't access their account again.

What you can do is contact the team and explain to them again, I am suggesting to find their ANN on this forum? I am not sure if they have one because I have never used this online casino before.

Whatever happens later please think twice about the online casinos you choose to use because it is a red flag if the casino you choose has no ANN on the forum, your problem will be solved faster if an ANN exists on the forum, unless the casino doesn't care about their reputation anymore.

[avp2306]

How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!

Thanks mate for the response and to everyone that has commented before you. I have contacted them now here. And through email and the support. (allthough the support doesnt work for me anymore )
I have made some of the information more clear and edited my original post now so that should answer your questions.

I checked the address you posted and seems no tracsaction came, that means they didn't process it if you are telling the truth. Anyway, just be patience, wait for their reply since you have already exerted all the effort to contact them. Hopefully they'll not neglect this serious matter as their account is active and is also promoting in the forum for so long already.

Just keep this thread updated about the matter, we want to know what's going on and so it could also help others who have the similar problem even if on the other casino, I'm talking about the approach made to contact the support to in resolving this.

For that people start to get confuse about the legitimacy of his claims that's why he need to provide more proof so that people could able to see some legitimacy of his claims since there are still people doubting about what he try to claim from that casino.

I guess many are watching now this case and people want to see some updates, also the answer coming from the representative of that casino. Such cases is needed to be taken care so we could able to know on who among them is telling a lie and which of them is doing a harm to one another so will check if there's a resolution and for sure we can see an update. The support of the accused casino is somehow active then let see if we can get a clarification on his case.

[Russlenat]

How much did you try to withdraw? Which games did you win on? Is it possible that you had an account previously opened with them? Sometimes they are very strict with multi-accounting. I would suggest emailing them and being patient, I'm sure they will help you out as they have a fairly decent Trustpilot score. If you did nothing wrong, you deserve to be paid. Especially if you lost many deposits before, this withdrawal should not be an issue. I think you should include more info in your post and include some screenshots in order to get the best help and support!

Thanks mate for the response and to everyone that has commented before you. I have contacted them now here. And through email and the support. (allthough the support doesnt work for me anymore )
I have made some of the information more clear and edited my original post now so that should answer your questions.

I checked the address you posted and seems no tracsaction came, that means they didn't process it if you are telling the truth. Anyway, just be patience, wait for their reply since you have already exerted all the effort to contact them. Hopefully they'll not neglect this serious matter as their account is active and is also promoting in the forum for so long already.

Just keep this thread updated about the matter, we want to know what's going on and so it could also help others who have the similar problem even if on the other casino, I'm talking about the approach made to contact the support to in resolving this.

For that people start to get confuse about the legitimacy of his claims that's why he need to provide more proof so that people could able to see some legitimacy of his claims since there are still people doubting about what he try to claim from that casino.

I guess many are watching now this case and people want to see some updates, also the answer coming from the representative of that casino. Such cases is needed to be taken care so we could able to know on who among them is telling a lie and which of them is doing a harm to one another so will check if there's a resolution and for sure we can see an update. The support of the accused casino is somehow active then let see if we can get a clarification on his case.

Without us posting in this thread, the claim of OP may easily look as legit. Now, we are just trying to make it righ because newbie can easily pop up and destroy the reputation of the casino. Actually, if OP would no provide valid evidence, this thread is irrelevant and we can't expect that representative from the casino mentioned will give time replying here.

And by the way, OP made a post in the official ANN thread of the casino, let's see if what response he'll get.

I made a Withdrawal the other day ( which I still have not recieved ) and now my Account is "disabled" I cant login, and when I ask support they dont answer questions. What is going on? I thought this was one of the more "trusted" sites based on the rating on bitcointalk. Is this how they operate? I havent recieved any information regarding ANYTHING

[Eternad]

You share all the details about your experience but until now you still don’t share what kind of issue they are accusing you on why they disable your account. I’m sure that the support already mention what’s your case since you already mention that they are easy to contact before. I’m pretty sure that you contact them already and received a response since live chat is available even without login an account which I already tried.

So what kind of accusation they are using against you because you will never encounter this kind of problem with that amount involved if there’s nothing wrong on the way you play.

[Betcoin.AG]

We can see that the OP contacted our chat yesterday at 1800 UTC. He emailed at 1804 UTC. He posted in our ANN thread at 1809 UTC and then here at 1848 UTC. Emails are responded to within 24 hours.

[Lida93]

And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.

That's frustrating when companies do that.  Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about.  Either way, they should have told you why even if you didn't like the answer and  i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site.  Just keep bugging them until someone tells you something.

No gambling site has a right to delete any customers account on the basis of a suspicion, there are a laid down procedures that are to be followed in ascertaining that, investigation must be made, maybe a KYC verification request could be issued to the customer to respond to, and assuming the account was suspected of breaching their operational policy then it could have been made known to the customer with evidence showing such. And not to without any statement just disable or deletes a customers account account at the point of withdrawal.

If this is a deliberate act by the company to deny the customer withdrawal of his money then there's no other channels Op would want to use to access them that they would respond to.

I mean we gamblers shouldn't be treated in this manner at all, we do lose so much money to the house and at the glimpse of a  bright luck that ushered us a win we're then denied of that money after losing so much previously. It's really frustrating to imagine. I implore that the appropriate body address this matter and see to common resolution.

[Eternad]

We can see that the OP contacted our chat yesterday at 1800 UTC. He emailed at 1804 UTC. He posted in our ANN thread at 1809 UTC and then here at 1848 UTC. Emails are responded to within 24 hours.

This is what I’m trying to express when I try to assess the issue. OP failed to provide the support response on his case despite he mention that support is easy to get hold previous before the issue occur.

This is just my assumption but probably the OP wants to hide the reason for disabling his account and just trying to use the mere fact that his account was disabled without any reason coming from the support.

It’s nice that you are here to clear the smoke since the OP narrative looks like the support is ignoring him leaving him high and dry after his account was disabled.

[CryptSafe]

It is unfortunate that you are having such experience but be rest assured that you will have a positive response from the representative here as he is a very nice person who always want to see that issues brought to him be easily resolved amicably.

OP most times, account banning and suspension has to do with some discovered abnormalities from account owners. If i may ask, do you access your account with different IP address? Because this is sometimes the reasons for such actions takes place and secondly did you check the list of restricted nations prohibited from using the casino before registering with them?

Lastly, to clarify your stand, you can post the transaction hash of the coin you sent to the casino wallet from your own wallet as that could help you better to be on the safe side.

[lewdcache]

And even if they thought I was a scammer , why do they just close my account wihout saying anything and dont respond to me or let me in their support anymore? Is this how they treat people? this is so stressfull to go through when I know I have done NOTHING wrong.

That's frustrating when companies do that.  Maybe you made a withdrawal that seemed suspicious to them? Or it could be something else going on that we dont know about.  Either way, they should have told you why even if you didn't like the answer and  i'd try hitting them up every way you can - email, social media, or whatever contact info you can dig up on their site.  Just keep bugging them until someone tells you something.

No gambling site has a right to delete any customers account on the basis of a suspicion, there are a laid down procedures that are to be followed in ascertaining that, investigation must be made, maybe a KYC verification request could be issued to the customer to respond to, and assuming the account was suspected of breaching their operational policy then it could have been made known to the customer with evidence showing such. And not to without any statement just disable or deletes a customers account account at the point of withdrawal.

If this is a deliberate act by the company to deny the customer withdrawal of his money then there's no other channels Op would want to use to access them that they would respond to.

I mean we gamblers shouldn't be treated in this manner at all, we do lose so much money to the house and at the glimpse of a  bright luck that ushered us a win we're then denied of that money after losing so much previously. It's really frustrating to imagine. I implore that the appropriate body address this matter and see to common resolution.

Thanks to everyone that has commented on this page. There seems to be a lot of confusion here. I have nothing to hide like some people are suspicious of. I simply dont know whats relevant to provide here. Betcoin.ag Said I wrote them an email yesterday, that is correct. But my account have been disabled for more than that and no email or anything from Betcoin support. Just simply disabled my account and when I now try to contact support i literally cant get through to them on live chat, which is super stressfull when I am leaving my funds on their site. I choose Betcoin to play at only because of their trust rating on this site.
If anyone think I should provide "proof" of something, please let me know and i will post whatever you think is relevant here that I can access to. I would post all my betslips and all my transaction history on my account if i could, but i cant login, so i feel like im kind of screwed when it comes to "proving" anything.

What I will do is post the response I got.

(DELETED IMAGE)

And After I clicked this link when i saw this mail (5 hours after it got sent to me) this is what it says.

(DELETED IMAGE)


So.. I am working nights and was asleep during this time. Can i give feedback to Betcoin, that you can try and give your players notice before or rightly after disabling customers accounts when they try to withdraw? And can you please send me a kyc verification I can complete on my own time instead of forcing me to complete it within 3 hours when I might be asleep or simply at work and unable to check my mail all the time?
Now I appreciate that Betcoin have responded to me. But I have never experienced this before as someone who have been gambling for 10 years and tried countless of gambling sites.
What do you people think?

I appreciate Betcoin for getting back to me on this, but I am also not entirely happy with the process as this is making me very stressed. my account was disabled without telling me and I cant make the verification because I get an email at a random hour of the day saying I need to make a verification within 3 hours so now I replied to Betcoin and had to ask them to send it again, which might take another 24 hours and I might miss checking my mail in time.


( I also want people to understand that when you are a winning player and want to withdraw, most sites always make it harder for you to do so, this is not a new phenomenon. People here might have a good experience with certain sites playing casinos f.e where the casino knows they have a proven edge over time. But if someone is good at sports betting and are one of the 1% that make money long term, they dont want us on their platform, this is why you first get limited to bet smaller stakes and then when you try to withdraw you are very likely to experience stalling and additional KYC. This is why some of you might think that this is not normal procedure and therefore I am coming off as being suspicious to you, because your account wasnt disabled without notice but mine were. Just putting this out there for people. )

I will say this though, I will give credit to Betcoin and mark them as a trusted site to use if I am able to get my money out.  Its a very good sign that they have responded to me. I will keep you guys updated.

[lewdcache]

Good news! they sent me another kyc verification again, I did it and passed!  My withdrawal was paid to me within an hour!

Thankfully i saw this 1 hour before the verification link expire again.  I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time..  This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.

Anyways, I hope that Betcoin take my concerns as feedback and I will mark this site as one that can be trusted since I got paid out in the end, when i did the KYC it was very very smooth from there.

Thanks to everyone that commented and tried to help me resolve this!  Take care.

[acroman08]

glad that you were able to see their verification link before it expires and have finally been allowed to withdraw your funds out of their gambling site.

I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time..  This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.

I am not justifying them but there could have been some misunderstanding, miscommunication or technical difficulties which led you to your issue with them. anyway, all in all at least everything went in your favor and got the issue resolved. perhaps you should also update the title of the thread as "resolved"

[lewdcache]

glad that you were able to see their verification link before it expires and have finally been allowed to withdraw your funds out of their gambling site.

I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time..  This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.

I am not justifying them but there could have been some misunderstanding, miscommunication or technical difficulties which led you to your issue with them. anyway, all in all at least everything went in your favor and got the issue resolved. perhaps you should also update the title of the thread as "resolved"

I talked to a mate of mine who experienced the same shit because he won as well. Im curuous if you or anyone here thinks its ok to just get your account disabled without telling you why when you have around 3.5k in that account? that is a lot of money to me and to many people, it freaked me out, because I know how sites have fucked me and other people before.  Also the  "here make your kyc within 180 minutes"  and if you dont, you have to contact us again and wait another 24 hours for a another mail. Is just awful, there is no need for it when 99% of other sites dont jerk you around like this, Anyways im happy i did get what was mine.

[Rating Place]

glad that you were able to see their verification link before it expires and have finally been allowed to withdraw your funds out of their gambling site.

I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time..  This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.

I am not justifying them but there could have been some misunderstanding, miscommunication or technical difficulties which led you to your issue with them. anyway, all in all at least everything went in your favor and got the issue resolved. perhaps you should also update the title of the thread as "resolved"

I talked to a mate of mine who experienced the same shit because he won as well. Im curuous if you or anyone here thinks its ok to just get your account disabled without telling you why when you have around 3.5k in that account? that is a lot of money to me and to many people, it freaked me out, because I know how sites have fucked me and other people before.  Also the  "here make your kyc within 180 minutes"  and if you dont, you have to contact us again and wait another 24 hours for a another mail. Is just awful, there is no need for it when 99% of other sites dont jerk you around like this, Anyways im happy i did get what was mine.

People are waiting months to get paid from other sites. Sportsbooks are now asking for source of funds and bank accounts. The KYC is becoming more prevalent and intrusive. Check scam accusations. One person has waited 9 months. There are a lot here https://bitcointalk.org/index.php?board=83.0

I assume that you play at a lot of crypto books. Feel free to post positive or negative experiences as it will help all https://bitcointalk.org/index.php?topic=717790.4280

[lewdcache]

glad that you were able to see their verification link before it expires and have finally been allowed to withdraw your funds out of their gambling site.

I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time..  This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.

I am not justifying them but there could have been some misunderstanding, miscommunication or technical difficulties which led you to your issue with them. anyway, all in all at least everything went in your favor and got the issue resolved. perhaps you should also update the title of the thread as "resolved"

I talked to a mate of mine who experienced the same shit because he won as well. Im curuous if you or anyone here thinks its ok to just get your account disabled without telling you why when you have around 3.5k in that account? that is a lot of money to me and to many people, it freaked me out, because I know how sites have fucked me and other people before.  Also the  "here make your kyc within 180 minutes"  and if you dont, you have to contact us again and wait another 24 hours for a another mail. Is just awful, there is no need for it when 99% of other sites dont jerk you around like this, Anyways im happy i did get what was mine.

People are waiting months to get paid from other sites. Sportsbooks are now asking for source of funds and bank accounts. The KYC is becoming more prevalent and intrusive. Check scam accusations. One person has waited 9 months. There are a lot here https://bitcointalk.org/index.php?board=83.0

I assume that you play at a lot of crypto books. Feel free to post positive or negative experiences as it will help all https://bitcointalk.org/index.php?topic=717790.4280

I have waited a similar time for Stake. there are way worse sportbooks indeed.

[bettercrypto]

Good news! they sent me another kyc verification again, I did it and passed!  My withdrawal was paid to me within an hour!

Thankfully i saw this 1 hour before the verification link expire again.  I have no idea why Betcoin make it this difficult for people. Most sites dont have a deadline for how quick the kyc has to be done like this. at least not within 2-5 hours after a sent email that you as a customer may or may not see in time..  This together with the disabled account without any notice + that they make you unable to contact their live support makes me very concerned for how Betcoin treats its customers, and i think there is much that can be improved here to make this experience WAY less stressfull for us.

Anyways, I hope that Betcoin take my concerns as feedback and I will mark this site as one that can be trusted since I got paid out in the end, when i did the KYC it was very very smooth from there.

Thanks to everyone that commented and tried to help me resolve this!  Take care.

It's good that the casino problem has been resolved and the amount that you should have released has been released, because, in my mind, Betcoin has been in this field of the crypto space for a long time, and the reputation that it has established in this gambling industry is good.

And yes, they gave you a response to your problem, and their admin is active in their ann thread section, but if it's a casino that's new to this field, your problem probably won't be solved right away.

[Betcoin.AG]

As we have explained before, KYC can not be sent on demand, because it is faked incredibly often. The fact that this thread was moved to scam accusations after it was resolved and the fact that the player came back to make a comment, rather than marking it resolved, are great examples of why some of the larger sites don't bother responding to these bogus accusations any more. Why spend the time replying to accusations, when people will still smear your name?

We replied to both emails in less than 24 hours and sent the funds within 40 minutes after KYC was completed. If anyone has an issue with that, you are not going to like any gambling site. We will continue to take as long as needed in reviews for potential abuse and multi-accounting. We were able to resolve this one quickly, as there was not 100% evidence of wrongdoing. But if a reputable site is taking weeks or months to complete an investigation, its because that time frame is merited. When innocent players get caught in the crossfire, it is certainly unfortunate, but it is the bad actors who are to blame, not the reputable operators. We continue to work closely with our "competitors" to ensure the integrity of online gaming, as a whole.

[holydarkness]

As we have explained before, KYC can not be sent on demand, because it is faked incredibly often. The fact that this thread was moved to scam accusations after it was resolved and the fact that the player came back to make a comment, rather than marking it resolved, are great examples of why some of the larger sites don't bother responding to these bogus accusations any more. Why spend the time replying to accusations, when people will still smear your name?

We replied to both emails in less than 24 hours and sent the funds within 40 minutes after KYC was completed. If anyone has an issue with that, you are not going to like any gambling site. We will continue to take as long as needed in reviews for potential abuse and multi-accounting. We were able to resolve this one quickly, as there was not 100% evidence of wrongdoing. But if a reputable site is taking weeks or months to complete an investigation, its because that time frame is merited. When innocent players get caught in the crossfire, it is certainly unfortunate, but it is the bad actors who are to blame, not the reputable operators. We continue to work closely with our "competitors" to ensure the integrity of online gaming, as a whole.

"The fact that this thread was moved to scam accusations[...]"

That should explains why it goes below my radar and only popped out with almost two full pages [and resolved].

I believe it's mod who move it from gambling section [I assume it's where it originated from] to this board because the content fits this board better.

As for OP not marking this as resolved, since this thread finally made itself announced into my awareness, I'll add this to my list and mark it as resolved. I hope that'll help ease your annoyance of OP's response and lack of follow-ups to the development of this case.


OP, please mark this as resolved and lock this thread. It'll be very much appreciated. And by marking this as resolved, it means editing the title and add a word "resolved" or its equivalence, not a small, easy-to-miss addition at the bottom of your opening post.

[lewdcache]

As we have explained before, KYC can not be sent on demand, because it is faked incredibly often. The fact that this thread was moved to scam accusations after it was resolved and the fact that the player came back to make a comment, rather than marking it resolved, are great examples of why some of the larger sites don't bother responding to these bogus accusations any more. Why spend the time replying to accusations, when people will still smear your name?

We replied to both emails in less than 24 hours and sent the funds within 40 minutes after KYC was completed. If anyone has an issue with that, you are not going to like any gambling site. We will continue to take as long as needed in reviews for potential abuse and multi-accounting. We were able to resolve this one quickly, as there was not 100% evidence of wrongdoing. But if a reputable site is taking weeks or months to complete an investigation, its because that time frame is merited. When innocent players get caught in the crossfire, it is certainly unfortunate, but it is the bad actors who are to blame, not the reputable operators. We continue to work closely with our "competitors" to ensure the integrity of online gaming, as a whole.

No mention of why you just disable players account without giving them any notice or how you ban players disabled accs from your live support so they cant contact you there. You are hardly "victims" here as this is common practice at Betcoin.ag. You could have also told me when and where I will receieve my KYC and not just dump it at me at a random hour " here take 180 minutes to complete this otherwise the link will be gone". Take responsibility for your own mess of a system.