Betcoin.AG Deleted my account after I TREID to make a withdrawal after winning.

[lewdcache]

As we have explained before, KYC can not be sent on demand, because it is faked incredibly often. The fact that this thread was moved to scam accusations after it was resolved and the fact that the player came back to make a comment, rather than marking it resolved, are great examples of why some of the larger sites don't bother responding to these bogus accusations any more. Why spend the time replying to accusations, when people will still smear your name?

We replied to both emails in less than 24 hours and sent the funds within 40 minutes after KYC was completed. If anyone has an issue with that, you are not going to like any gambling site. We will continue to take as long as needed in reviews for potential abuse and multi-accounting. We were able to resolve this one quickly, as there was not 100% evidence of wrongdoing. But if a reputable site is taking weeks or months to complete an investigation, its because that time frame is merited. When innocent players get caught in the crossfire, it is certainly unfortunate, but it is the bad actors who are to blame, not the reputable operators. We continue to work closely with our "competitors" to ensure the integrity of online gaming, as a whole.

"The fact that this thread was moved to scam accusations[...]"

That should explains why it goes below my radar and only popped out with almost two full pages [and resolved].

I believe it's mod who move it from gambling section [I assume it's where it originated from] to this board because the content fits this board better.

As for OP not marking this as resolved, since this thread finally made itself announced into my awareness, I'll add this to my list and mark it as resolved. I hope that'll help ease your annoyance of OP's response and lack of follow-ups to the development of this case.


You know what. it actually isnt resolved. my title said they deleted my account after I wanted to withdraw. its still deleted. And the thread is good to highlight how bad they treat their players

[holydarkness]

You know what. it actually isnt resolved. my title said they deleted my account after I wanted to withdraw. its still deleted. And the thread is good to highlight how bad they treat their players

To clarify, is your account deleted or disabled? Your title said "deleted", but the opening post said "disabled", and those two terms seemingly used interchangeably and loosely throughout this thread, even though there is a huge difference between them.

To have an account deleted means it got completely removed from the service, access is permanently revoked and there is no way to recover the account.

To have your account disabled means they temporarily restrict access to your account, usually until some actions from your side are taken, and you'll regain access once everything cleared out. There are several possible reason that pushed a casino from taking this action, ranging from having their KYC check, a request from their game/sport provider for investigation, to something as simple as they trying to secure their player's account on the player's behalf, maybe from an access from unknown IP, or perhaps [if I may ventured a guess for your case] an accidental click to cancel withdrawal instead of the approve button upon email confirmation.

I see that a screenshot of message saying your account is disabled [or deleted] has never been provided on this thread. Perhaps you can supply us with it? It'll clear up several things.

[Betcoin.AG]

And the thread is good to highlight how bad they treat their players

The live chat staff does not deal with security matters. We kept your chat account open when we suspended your account so that if you contacted us via chat, we could refer you to email. Once that was done, you no longer needed to chat. Both of your emails were responded to within 24 hours and your KYC review took 40 minutes, before processing your withdrawal. In the email to you, when you were paid in full days ago, we explained why account was permanently closed. The scam accusation board is not to review customer service. You are breaking the forum rules.

[holydarkness]

And the thread is good to highlight how bad they treat their players

The live chat staff does not deal with security matters. We kept your chat account open when we suspended your account so that if you contacted us via chat, we could refer you to email. Once that was done, you no longer needed to chat. Both of your emails were responded to within 24 hours and your KYC review took 40 minutes, before processing your withdrawal. In the email to you, when you were paid in full days ago, we explained why account was permanently closed. The scam accusation board is not to review customer service. You are breaking the forum rules.

Oh? Do I understand correctly that explanation is actually already given to OP about why he got his account [initially] restricted and --upon KYC completion and you fulfilled your obligation to OP by allowing him to take his funds-- permanently closed? So this statement by OP is rather incorrect?

No mention of why you just disable players account without giving them any notice or how you ban players disabled accs from your live support so they cant contact you there. You are hardly "victims" here as this is common practice at Betcoin.ag. You could have also told me when and where I will receieve my KYC and not just dump it at me at a random hour " here take 180 minutes to complete this otherwise the link will be gone". Take responsibility for your own mess of a system.

OP, betcoin will not share the email being referred here as they highly valued their players privacy. If you can provide us the said email and disprove them, that explanation was not given to you on any correspondencies up to this point, it'll be nice.

Otherwise, everything is cleared.

Well, to be clear, actually, everything got cleared when they refunded you, there is no scam happens from their side from that moment and this accusation become rather invalid as the problem got cleared, thus, resolved.

[lewdcache]

And the thread is good to highlight how bad they treat their players

The live chat staff does not deal with security matters. We kept your chat account open when we suspended your account so that if you contacted us via chat, we could refer you to email. Once that was done, you no longer needed to chat. Both of your emails were responded to within 24 hours and your KYC review took 40 minutes, before processing your withdrawal. In the email to you, when you were paid in full days ago, we explained why account was permanently closed. The scam accusation board is not to review customer service. You are breaking the forum rules.

Oh? Do I understand correctly that explanation is actually already given to OP about why he got his account [initially] restricted and --upon KYC completion and you fulfilled your obligation to OP by allowing him to take his funds-- permanently closed? So this statement by OP is rather incorrect?

No mention of why you just disable players account without giving them any notice or how you ban players disabled accs from your live support so they cant contact you there. You are hardly "victims" here as this is common practice at Betcoin.ag. You could have also told me when and where I will receieve my KYC and not just dump it at me at a random hour " here take 180 minutes to complete this otherwise the link will be gone". Take responsibility for your own mess of a system.

https://talkimg.com/images/2024/05/17/13DW2.png

This is what I got AFTER my KYC. I got no email or anything when they disabled my account. Does Betcoin think its not stressful at all when you decide to just disable ones acc without giving notice? Ask around and see what you think. I have to hunt them down in order to make sure I get my funds.

I also didnt move thread to "scam/accusation" part of the forum. Someone did that for me.

OP, betcoin will not share the email being referred here as they highly valued their players privacy. If you can provide us the said email and disprove them, that explanation was not given to you on any correspondencies up to this point, it'll be nice.

Otherwise, everything is cleared.

Well, to be clear, actually, everything got cleared when they refunded you, there is no scam happens from their side from that moment and this accusation become rather invalid as the problem got cleared, thus, resolved.

[holydarkness]

OP, betcoin will not share the email being referred here as they highly valued their players privacy. If you can provide us the said email and disprove them, that explanation was not given to you on any correspondencies up to this point, it'll be nice.

Otherwise, everything is cleared.

Well, to be clear, actually, everything got cleared when they refunded you, there is no scam happens from their side from that moment and this accusation become rather invalid as the problem got cleared, thus, resolved.

This is what I got AFTER my KYC. I got no email or anything when they disabled my account. Does Betcoin think its not stressful at all when you decide to just disable ones acc without giving notice? Ask around and see what you think. I have to hunt them down in order to make sure I get my funds.

I also didnt move thread to "scam/accusation" part of the forum. Someone did that for me.

Not trying to defend betcoin, but I personally think it's explaining enough, isnt' it?

Your account was disabled due to the game provider's request. Given the fact you provide that you use multiple betting sites throughout your life, it's very possible that the game provider took the action from your previous plays on other casino. They are all interconnected to certain level.

I will not venture deeper into what happened to you and other previous casinos and will strictly talking about what happens with Betcoin for this moment. Based on the screenshot you provided, their explanation actually heavily implies a possible situation that Betcoin goes to a length to ensure fairness to you.

When a provider ask for investigation and found an account guilty [thus, asked the account to be blocked], it's not uncommon that it entailed with confiscation of amount won. The game provider refused to "liquidate" the amount won and allows the casino to credit it to the player's account.

Given you actually got your fund paid in full, I guess betcoin actually paid you from their own pocket, as your winning were most likely actually being confiscated by their provider. And to say that you have to hunt them down, I think it's a tad bit overdramatic and exaggeration, as they'll still reply you within 24 hours, regardless you create a complaint here or not.

I hope this clarifies many things and removes any doubt left from this case.

Oh, please learn to quote properly.

[Betcoin.AG]

Quick update on this case:

Within 4 days after receiving his withdrawal, this user had his friend deposit and play under a different account for him. This is why we specifically put in our replies that we have the tools to detect syndicate play, and any additional accounts found will have funds withheld, including deposit.

This situation is a great example of why operators are regularly forced to seize winnings and why we have no choice but to seize deposits upon multiple violations. Once you let these people get away with some money once, they come back like locusts to feed on your ecosystem.

Furthermore, this is a great example of why KYC on suspected abusers often needs to take more time. We approved his in 40 minutes and he was back with a new account immediately.

We are glad that the OP didn't lock the thread, after all, because this incident will help educate the community, of what legitimate operators are up against on a near daily basis. Look for a new accusation, coming soon!

[murkyz]

which provider requested an investigation?

betconstruct? lol

[blckhawk]

Unless Betcoin.AG makes it so that OP can open his account, there's no telling which one's on the right and the one in the wrong, OP has no proof like screenshots that would make the claim valid so Betcoin don't have any reason or incentive to try the possibility of reopening the account, it's a difficult thing, what OP is in and I hope that a resolution between him and Betcoin is a possibility. I can't even fathom the feeling of your money being held out because you're accused of something that you're not guilty of whatsoever.

[holydarkness]

Unless Betcoin.AG makes it so that OP can open his account, there's no telling which one's on the right and the one in the wrong, OP has no proof like screenshots that would make the claim valid so Betcoin don't have any reason or incentive to try the possibility of reopening the account, it's a difficult thing, what OP is in and I hope that a resolution between him and Betcoin is a possibility. I can't even fathom the feeling of your money being held out because you're accused of something that you're not guilty of whatsoever.

Except that Betcoin returned OP's fund once KYC is done. This case is resolved, OP was flagged for abuse [and apparently tried to pull the stunt once more after he got the fund back], he got his fund returned. The only reason why this case is not marked as resolved in the title is because OP was not satisfied because Betcoin "did not" tell him the reason of his ban, which also untrue, given the screenshot he provided himself shows that Betcoin already gave an explanation.

Let me ask mods to get this thread locked, hopefully with this post of mine, summarizing the case, as the last post on this thread to prevent further confusion.