OP, betcoin will not share the email being referred here as they highly valued their players privacy. If you can provide us the said email and disprove them, that explanation was not given to you on any correspondencies up to this point, it'll be nice.
Otherwise, everything is cleared.
Well, to be clear, actually, everything got cleared when they refunded you, there is no scam happens from their side from that moment and this accusation become rather invalid as the problem got cleared, thus, resolved.
This is what I got AFTER my KYC. I got no email or anything when they disabled my account. Does Betcoin think its not stressful at all when you decide to just disable ones acc without giving notice? Ask around and see what you think. I have to hunt them down in order to make sure I get my funds.
I also didnt move thread to "scam/accusation" part of the forum. Someone did that for me.
Not trying to defend betcoin, but I personally think it's explaining enough, isnt' it?
Your account was disabled due to the game provider's request. Given the fact you provide that you use multiple betting sites throughout your life, it's very possible that the game provider took the action from your previous plays on other casino. They are all interconnected to certain level.
I will not venture deeper into what happened to you and other previous casinos and will strictly talking about what happens with Betcoin for this moment. Based on the screenshot you provided, their explanation actually heavily implies a possible situation that Betcoin goes to a length to ensure fairness to you.
When a provider ask for investigation and found an account guilty [thus, asked the account to be blocked], it's not uncommon that it entailed with confiscation of amount won. The game provider refused to "liquidate" the amount won and allows the casino to credit it to the player's account.
Given you actually got your fund paid in full, I guess betcoin actually paid you from their own pocket, as your winning were most likely actually being confiscated by their provider. And to say that you have to hunt them down, I think it's a tad bit overdramatic and exaggeration, as they'll still reply you within 24 hours, regardless you create a complaint here or not.
I hope this clarifies many things and removes any doubt left from this case.
Oh, please learn to quote properly.