HELP please with electrum(2fa+custom word)

[phoenixantii]

Hello everyone!
1 year ago, I generated 2 new electrum wallets using electrum version 4.3.4
I added 2fa + a 1 custom(Spanish) word for each.
After that, I logged into these wallets several times and everything worked correctly.
But recently I was unable to log in to both wallets.
Instead, electrum shows me new wallets with 0 balance and without any transactions, but I still see the balance in the blockchain.

in step with question about 2fa I put each time "disable".

I sure about 12 seed words and also I sure about 2 custom words for 99%.

I need to understand I was scammed or not

is it possible to change "custom word" but save all wallets inside (whom was deposited) ?

in new version of Electrum 4.5.4 when I try to open wallet and chose in first step "a regular wallet(without 2fa)" I see such message:
"Looks like you have entered a valid seed of type '2fa_segwit' but this dialog does not support such seeds. If unsure, try restoring as '2fa wallet'."
BUT in old versions was available to continue and open wallets.

However if I choose 2fa and put disable or able, electrum gives me not same result

[Charles-Tim]

I guess the extended word is not correct. Or probably the seed phrase is not correct. Either of the two or both.

If you disable the 2FA, it only means that you disable TrustedCoin server transaction signing in a way that only your two keys can sign for transaction in which you do not need the 2FA authentication for making transaction.

[Zaguru12]

The only logical reason is you’re importing a wrong seed phrase into the wallet either the wallet custom word (pass phrase) is wrong or the most logical reason is that wallet doesn’t sync properly. You cannot have a coin on an address and you wouldn’t see it. Why don’t you check the address of the wallet you imported and compare with the wallet address that the coins is supposed to be. If it is a wrong one at least you will know that it is seed phrase issue. If it is correct then sync issue it will be, you need to allow it to sync to the latest blocks.

As for 2FA your wallet doesn’t change address after disabling it. Also the current version definitely supports disabling it because I don’t see it been remove from the update release notes

[SFR10]

and also I sure about 2 custom words for 99%.

It's worth noting that passphrases are case-sensitive, so try again with different variations of capital and lowercase letters.
^{- Perhaps there was a blank space before or after the passphrase (they're valid characters).}

Update:

Yes, it's really not case-sensitive: github.com/spesmilo/electrum/issues/6749#issuecomment-730477009

I stand corrected ^{[for Electrum]}.

[phoenixantii]

seeds (12 words) should be correct for both cases(wallets), because if I put other combination of worlds, I can't continue to next steps.
I try to switch custom words, but it not helps to open wallets

and also I sure about 2 custom words for 99%.

It's worth noting that passphrases are case-sensitive, so try again with different variations of capital and lowercase letters.
^{- Perhaps there was a blank space before or after the passphrase (they're valid characters).}

I try use big letters, but it was opened same wallet with same deposits addresses each time.

Also when I try to open 4.5.4 electrum and choose "not 2fa wallet" I saw this message and can't continue to step when I add custom word:

Looks like you have entered a valid seed of type '2fa_segwit' but this dialog does not support such seeds. If unsure, try restoring as '2fa wallet"

The only logical reason is you’re importing a wrong seed phrase into the wallet either the wallet custom word (pass phrase) is wrong or the most logical reason is that wallet doesn’t sync properly. You cannot have a coin on an address and you wouldn’t see it. Why don’t you check the address of the wallet you imported and compare with the wallet address that the coins is supposed to be. If it is a wrong one at least you will know that it is seed phrase issue. If it is correct then sync issue it will be, you need to allow it to sync to the latest blocks.

As for 2FA your wallet doesn’t change address after disabling it. Also the current version definitely supports disabling it because I don’t see it been remove from the update release notes

Thank you for answer! Do you know, is it technically possible to change "custom word" in existent wallet after openning?

[Charles-Tim]

Thank you for answer! Do you know, is it technically possible to change "custom word" in existent wallet after openning?

If you have set up the wallet finish and it gives you keys and addresses, you can not change the custom word. Any change to the custom word will generate new keys and addresses.

[nc50lc]

But recently I was unable to log in to both wallets.
Instead, electrum shows me new wallets with 0 balance and without any transactions, but I still see the balance in the blockchain.
-snip-
is it possible to change "custom word" but save all wallets inside (whom was deposited) ?

Take note that your 'seed phrase' and 'custom word' aren't login credentials like that of a custodial wallet or exchange.
Those are actually used to compute your wallet's "hdseed" where your private keys are derived from.

With that in mind, changing the custom word will produce a different hdseed, so it'll derive different set of private keys and addresses.
And also, nothing is saved in any server, it's locally stored in your wallet file; no one can switch addresses of Electrum users, even the developers.

I try use big letters, but it was opened same wallet with same deposits addresses each time.

Yes, it's really not case-sensitive: github.com/spesmilo/electrum/issues/6749#issuecomment-730477009

I need to understand I was scammed or not

This is a possibility if you had downloaded and had been using a fake Electrum.

It can be verified if you still has your old Electrum download.
Just verify it with the same-name signature file from electrum's "Previous Releases" download page: download.electrum.org
Download only the correct signature '.asc' file with the same name and not the binary since it'll defeat the purpose of verifying the actual old Electrum that you had been using.

For example: if your old Electrum is "electrum-4.3.4-x86_64.AppImage" (existing file), download "electrum-4.3.4-x86_64.AppImage.asc" and verify your existing file with it.

Instructions: bitcoinelectrum.com/how-to-verify-your-electrum-download/

[BlackBoss_]

I added 2fa + a 1 custom(Spanish) word for each.
After that, I logged into these wallets several times and everything worked correctly.
But recently I was unable to log in to both wallets.
Instead, electrum shows me new wallets with 0 balance and without any transactions, but I still see the balance in the blockchain.

in step with question about 2fa I put each time "disable".

I sure about 12 seed words and also I sure about 2 custom words for 99%.

99% correct, it does not mean anything. If you have a wallet, you must know it password 100% correctly to log in the wallet.

If you lose the wallet password, but want to recover your wallet, you need to have the wallet mnemonic seed phrase and custom words 100% correctly, to recover that wallet.

99% will cause you terrible wallet recovery.

If you still have your wallet file, you will need a wallet password to log in it, and see your receiving addresses. You can not log in the wallet if you don't have the wallet password. When you already log in the wallet, no reason to don't get same list of receiving addresses. Your post is very confusing.

Disable 2FA when you recover your wallet, won't change your receiving addresses.

[khaled0111]

Are you sure you added the right passphrases to the right seeds when restoring your wallets?

There are two reasons why your wallet is showing zero balance: you either imported the wrong seed or your wallet is not fully synced. What's the color of the circle at the bottom right corner of your wallet? If it's in red then your wallet is not connected.
Since the coins haven't been moved then it's unlikely your wallet was hacked.

[Pmalek]

I need to understand I was scammed or not

I don't think you were scammed. You said that you checked your addresses on the blockchain and that the bitcoin is still there. If you are 100% sure that those addresses are yours and they still hold the coins you deposited, I am quite certain it isn't a scam. Scammers normally look to move their victim's coins to other wallets asap. In your case, you claim they have been unspent for 1 year.

I think this is a case of entering the wrong passphrase. You said that you are 99% sure that the passphrases you entered are correct. That already signals a possibility that you forgot something. Try to think hard about what your original passphrases were.

[nc50lc]

I need to understand I was scammed or not

I don't think you were scammed. You said that you checked your addresses on the blockchain and that the bitcoin is still there. If you are 100% sure that those addresses are yours and they still hold the coins you deposited, I am quite certain it isn't a scam.
-snip-

That's unless the client is just showing addresses that the hacker owns and not the ones generated from his seed phrase and passphrase.
Since he didn't mentioned that he spent before (only "login"), so we can't confirm that he actually owns those addresses.
In that case, there's no reason to spend it until the hacker is ready to move his scammed coins.

So I think it is still necessary to check his old Electrum download's signature to be able to deduce that from the possible scenarios.

Plus since OP is thinking of a possibility that he might be scammed suggests that there may be a third-party involved in this.
@phoenixantii care to add some info?

[Pmalek]

That's unless the client is just showing addresses that the hacker owns and not the ones generated from his seed phrase and passphrase.

That's also possible, but usually scammers are rather quick in trying to move and "clean" their coins, unless they have hit the jackpot somewhere else and are, therefore, not in a hurry.

@phoenixantii care to add some info?

Something tells me his won't return here. He was last online on 13 May. OP has either realized that his coins are gone or he figured out what he did wrong and corrected it on his own.