Stake.com has permanently closed my account with 17 000 USD in it

[tamadeus]

As english is not my 1st language, ive had help with ChatGTP to clean up my wording.

What happened::
Stake.com suddenly requested a new round of KYC verification, which I accepted and complied with fully. Despite submitting all required documents, including stamped payslips and bank statements for Level 4 verification multiple times, they decided to permanently close my account. I have not breached any of their Terms of Service and have only bet on major sports leagues. Now, they have stopped replying to my emails, and my wallet has been closed, preventing any withdrawals. I am at a loss for what to do next. I am a fair player who, unfortunately, had a significant amount of money in one casino account, and this situation is financially devastating for me. Is there anyone who can help me resolve this issue? I am prepared to upload any necessary documents I have previously sent to Stake.com to demonstrate my full compliance and transparency.

Scammers Profile Link:
[Provide the profile link here]

Reference Link:
[Stake.com]

Amount Scammed:
$17,000 USD

Payment Method:
[Crypto deposit]

Proof of Payment:
[At this time I do not want to dox my self.]

PM/Chat Logs:
[https://imgur.com/a/SIfdduS]

Additional Notes:
I am a fair player who, unfortunately, had a significant amount of money in one casino account. This situation is financially devastating for me. I am prepared to upload any necessary documents I have previously sent to Stake.com to demonstrate my full compliance and transparency.

[AHOYBRAUSE]

There surely is something wrong about you.
In no other "scam accusation" or complain posts you opened/wrote in recent months ( and there were some, Bitsler, Trustdice, Rollbit, ... ) you mentioned using a software to post here.
Your other posts also sound pretty well written, and they don't really sound like a translation software to be honest. So why suddenly using one now??

Many sites "withheld" your money before as you wrote it yourself several times. Though it seems it all got resolved. Still there seems to be a pattern to it and unless you show more that verifies your story (chatlogs and so on) there is nothing the community can do for you anyway.
Just another site added to your list to complain about so it seems.

[tamadeus]

Im baffled over your reply, and honestly do not know what to say.
Ive used GPT this time, as the ammount is large. Ive also had it help me as this is quite the same complaint ive sent their liscense holder and AskGamblers.

I have no trouble uploading screens of my chatlogs, but I would ask you why I would come here with this claim if it was not legit? I am not looking for sympathy, im looking for someone from Stake to talk to me, and release my hard earn money.

My 3 other complaints have all been legitimate, and solved. I do not see a problem with any of those?

Ive now uploaded 3 screenshots from chat and my verification page.

Link in 1st post and here: https://imgur.com/a/SIfdduS

[holydarkness]

Hi, you're not the first and only who got their previously-verified KYC revoked and required to re-perform it. It seems stake is revamping their KYC system and it might be one of the undesired side effect.

I understand that you're more than willing to re-perform Level-4 KYC and that you're previously passed them without any issue? Thus, ideally, you'll be easily pass this one too, if they give you a chance to do that?

Stake's representative are unfortunately not attending to any of accusation raised against them, but they have a staff that constantly monitoring this board and forwarding it to their team. Hopefully, with this, they will prompt their security and compliance department to re-open your KYC process.

I dare not to PM them, given they explicitly ask me to not send them any more PM. But I'll mention them here, just in case they use the notification bot and/or this case does not come to their awareness. Symphonized, do you mind to notify the compliance team and perhaps get this case re-visited? Giving OP another chance to perform SoW-level KYC?

I am reuploading your images for better understanding, and it might be wise to drop your stake username here, just in case.

[Rating Place]

Even though I haven't taken a side yet, you should file a complaint with Askgamblers ASAP. Some these Stake KYC cases have gone on for months. Because of the amount, I feel that this one will be another.

[GxSTxV]

I see more cases appearing day after day with Stake Casino regarding the rejection of documents during the KYC process. However, each case is always handled by the team either by giving another chance, or at least given a valid reason for the permanent account disable.
In your case, this is not the first time you have encountered this issue with multiple other casinos, we can’t understand the reason yet. For me as a gambler in many casinos, I rarely even go through the KYC process. However, when I do get a request to upload my documents, even if one of my documents is rejected, the casino team always give me more chances and explanations to upload another document.

If this issue is appearing with you for the first time, it means you either broke one of the casino’s rules or you are on a blacklist in their KYC system.

[Mahdirakib]

@OP, There is lack of professionalism from Stake live support agent in your case. They should have stated the exact reason for closing your accounts permanently instead of asking you to read the whole terms. BTW, if we look into the terms of Stake, then we can see that

• Terms 4.19, 4.21 & 4.22: There are several things mentioned in these terms, including the 'source of funds verification'. It also says about withholding funds and suspending user account.
• Terms 8.12: Says about withholding and blocking user account. It is related to money laundering.
• Terms 12.7: Says about withholding and blocking user account permanently. It is related to bonus abuse.

I guess your issue is related to the combination of terms 4.19, 4.21 & 4.22. Askgamblers is suitable place to get help for your issue as Stake representative doesn't give reply here.

[Saint-loup]

When I read your story I bet you were a sport bettor, after looking at your post history it seems I was right. So I guess you've also mainly used this casino for its sportsbook. To be honest, I would be surprised if they've really revoked your KYC because of a revamp of their system. Contrary to what some people say on the Gambling board, fully completing the KYC procedure before depositing funds and starting to gamble doesn't prevent this casino to lock your account if they spot you as a bettor making profits. They will just revoke it and never approving it again.

[PX-Z]

This is one of the reasons why i cant comprehend to any casino who don't allow to re-verify your KYC docs after failing it especially if you completed the level 3 KYC and now only for "Source of funds" docs. They don't even give a detailed answer despite of your available balance which is a huge amount to consider.

I suggest to bring it to AskGamblers just like others mentioned, i hope your case will be resolved soon.

[tamadeus]

I was previously verified lvl 1-3 as they never asked for level 4. Before they suddenly revoked my lvl 2 and 3 and asked me to resubmit my documents, including now level 4. I have sent them official documents, from my employer, bank and electricity company. I have nothing to hide. I have not breached any of their TOS, as they say I have. Level 4 has not been required for numerous withdrawals in the past for my account neither.


Askgamblers rejected my complaint, saying that this is something i have to take with the regulator (liscensing) I have sent them an email, but not received any response.

As of now I see no more paths to take, as it seems like i cant get an official response from Stake in any way? My money is now locked with no proper explanation. Nor proof.

Is there anyone here able to help me? I have no idea what more I can do.

[holydarkness]

I was previously verified lvl 1-3 as they never asked for level 4. Before they suddenly revoked my lvl 2 and 3 and asked me to resubmit my documents, including now level 4. I have sent them official documents, from my employer, bank and electricity company. I have nothing to hide. I have not breached any of their TOS, as they say I have. Level 4 has not been required for numerous withdrawals in the past for my account neither.


Askgamblers rejected my complaint, saying that this is something i have to take with the regulator (liscensing) I have sent them an email, but not received any response.

As of now I see no more paths to take, as it seems like i cant get an official response from Stake in any way? My money is now locked with no proper explanation. Nor proof.

Is there anyone here able to help me? I have no idea what more I can do.

I've replied to your PM regarding the staff that monitor this section of the forum, but just in case they can't do much or refuse to escalate and forward your situation to Stake compliance team... I'd like to invite and bring this matter to btcgosu's attention.

OP, I'll repeat, I'd really appreciate if you can drop your username here or PM me that info. If efialtis decide to lend his hand on this matter, he will definitely need that piece of info from you.


efialtis, do you happen to have someone from Stake on your contact that you can reach and get them to re-review OP's case?

If what happens to OP is the whole true story here, I believe it's a simple misunderstanding that can be sorted out through re-opening KYC for him, something that Stake can do rather easily and wouldn't take them long.

[GxSTxV]

I think you are not being fair to this person who has taken out time to make a very huge complain such as this, do you have any idea the other websites such as betcoin.ag and playbetr.com are doing to other people's account, if you dont trust this person's complain kindly refrain from judging them.

I don’t understand why only new users are defending the accusers. I have seen this happen hundreds of times so Iam not surprised, this is happening where new accounts are created just to support the accuser who is also using a new account to create a case. This raises suspicions about the story of the OP , and doing this makes you seem more guilty rather than increasing your chances of getting help by other users.

However, I never take sides in cases against casinos. I just read the complaint and reply to the details provided by the OP. If I had seen more evidence that the accuser did nothing wrong, I would step in his side to help him and how to find a solution to get another chance for doing KYC process.

[tamadeus]

What more can I do? I am a person, who have sent in all the documents they have requested. I own the apartment they want to verify i live in. I work where I say I work. I have several posts on this forums, where every problem with other bookies has been with the same account name and ID (This I can also prove)

Stake is saying ive deceited their KYC, wich I do not understand. I even had to go get my payslips stamped and signed by the payroll staff. I will gladly send them a verification from my state (Norway) that I own the apartment they asked me to verify trough utility bills as well. What more can I do? Take selfies outside/inside my apartment? Selfies with my boss?

I have done nothing wrong, but they have decided to close my account with no apparent proof. Its quite a large sum of money, and its made me stressed and depressed since the day this all started.

Mind you, I have done several deposits and withdrawals over the years. They have accepted my verification years ago. Nothing has changed since then, other than that I have changed occupation. And maybe electric company, as we in Norway get some "bonuses"for changing them quite regularly.

[holydarkness]

What more can I do? [...]

I've given your Stake username to efialtis just recently, let's hope we can sort this out. For the time being, I am asking you to exercise a little bit of patience while efialtis and his Stake contact comb through everything necessary.

[Fixelifix]

Tamadeus, why do you use Stake when you can use Betfair in Norway?

[holydarkness]

Tamadeus, why do you use Stake when you can use Betfair in Norway?

Umm... didn't mean to be rude, but... how is this helpful? Why don't he use Rollbit? Or Sportsbet? Or BC? Betcoin? Hell, why not Norsk Tipping? Still doesn't change the fact that he placed his bets on Stake and this mess knocked his front door and made itself home.

[AHOYBRAUSE]

Tamadeus, why do you use Stake when you can use Betfair in Norway?

Because betfair does not offer crypto deposits and withdrawals I assume.
If it's not about crypto there are many far better sites for sports betting such as pinnacle ( which does even offer crypto ), bet365, betfair and others. These sites offer FAR better odds than stake and several other crypto bookies.

Stake is only good for fast deposits/withdrawals and crypto in general. So I guess this must be the sole reason.

[NAPK1NS_RA3]

Stake confiscated over 1.5M USD from me and its been many months. Your amount is much smaller but based on my experience once they close the account and stop communication it means they've made their final decision about you.



In my case I was betting on soccer matches and some matches were later discovered to be fixed or manipulated which I did not know about I just follow suspicious bets trackers and follow the money movement to place my bets. Good luck OP, don't forget to post on TrustPilot so that people see your negative experience at least. That's what I did.

[AHOYBRAUSE]

Stake confiscated over 1.5M USD from me and its been many months. Your amount is much smaller but based on my experience once they close the account and stop communication it means they've made their final decision about you.



In my case I was betting on soccer matches and some matches were later discovered to be fixed or manipulated which I did not know about I just follow suspicious bets trackers and follow the money movement to place my bets. Good luck OP, don't forget to post on TrustPilot so that people see your negative experience at least. That's what I did.

Aha, many months huh?
That's a bit strange isn't it? I mean, didn't you some weeks ago post hilarious screenshot from stake wit your "big win" "cashout" . I mean, the cashout was bs anyway, we all know that. They would never offer you 50% of the whole parley win when a game with odds of over 3.5 is still missing. But hey, you got your attention.

Seems like you are crafty with photoshop, good for you.

You should work on your stories though, since they are here for everyone to read and saying here you have this problem for many months is clearly a lie. Attention seeking at it's finest.

[holydarkness]

Stake confiscated over 1.5M USD from me and its been many months. Your amount is much smaller but based on my experience once they close the account and stop communication it means they've made their final decision about you.

[Image snip]

In my case I was betting on soccer matches and some matches were later discovered to be fixed or manipulated which I did not know about I just follow suspicious bets trackers and follow the money movement to place my bets. Good luck OP, don't forget to post on TrustPilot so that people see your negative experience at least. That's what I did.

Aha, many months huh?
That's a bit strange isn't it? I mean, didn't you some weeks ago post hilarious screenshot from stake wit your "big win" "cashout" . I mean, the cashout was bs anyway, we all know that. They would never offer you 50% of the whole parley win when a game with odds of over 3.5 is still missing. But hey, you got your attention.

Seems like you are crafty with photoshop, good for you.

You should work on your stories though, since they are here for everyone to read and saying here you have this problem for many months is clearly a lie. Attention seeking at it's finest.

Never heard his case before, and looking at his post history told me why: because he made his "complaint" across many threads instead of having his own official complaint. Seems like a half-hearted attempt to get his "rights", IMO, especially if we judge from the number.

Napkins, you're free to raise your own thread if you have legit case of your own, but please don't pollute other's dispute process with your own.