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Author Topic: To freebitco.in and their representative, TheQuin  (Read 3564 times)
hosseinimr93 (OP)
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May 28, 2024, 10:24:13 AM
Last edit: Today at 08:08:39 AM by hosseinimr93
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 #1

Almost anyone reading this thread should know freebitco.in. It started as a faucet and has been one of the biggest faucets we've ever had. After a while, freebitco became a casino while still being one of the biggest faucets. Freebitco has been around for more than 10 years and is running a signature campaign on the forum.
If you visit FreeBitco.in thread, you will see many complaints about their service in the past 2 months and their number is growing fast.
I didn't make this topic on Scam accusation board, as I hope the issues are solved soon.

The main issues in the past days have been as follows.


  • Users don't get the authorization email when requesting withdrawals and only those users that have enabled 2FA could make withdrawal.
  • Until a few hours ago, those users that had enabled 2FA could make withdrawal without any need to confirm the withdrawal via their email. According to reports posted by some users in their thread, in the past hours, even those users that have enabled 2FA have been unable to withdraw their fund.
  • Some users reported they get an error saying the password is incorrect while they entered the correct password. Also, there is no way to reset the password, since they don't receive the email.
  • Freebitco's representative, TheQuin is no longer responsive to users. He was very active before. freebitco.in PR still makes the promotional posts without any notice to users issues.


TheQuin, can you please enlighten us on what's going on with the service?


Update May 30, 2024, 07:45 AM (GMT):

  • According to the last posts made in FreeBitco.in thread, it seems that some users were able to withdraw their fund. As authorization emails are received with a big delay or not received, there is no way to make withdrawal for those who don't have 2FA enabled and want to withdraw their fund to an address which is not linked to their account.
  • Freebitco's support is still irresponsive to users and they don't say anything about what's going on with the service.
  • Hhampuz put the signature campaign on HOLD.


Update:
freebitco.in PR made an announcement regarding users issues.


Dear BTC Talk Community,

We are immensely grateful for the love and trust you have shown to FreeBitco.in. Recently, a mail backlog caused delays in withdrawals, and we sincerely apologize for any inconvenience this may have caused. We are pleased to announce that all pending withdrawals have now been successfully processed.

The mail backlog is still ongoing but is slowly being cleared. We have also taken note of your concerns regarding our support services. To address this, we are actively identifying and onboarding new team members dedicated to enhancing our support and ensuring a smoother experience for all users.

Thank you for your continued support and patience.

Best regards,
The FreeBitco.in Team

Users still have problem with receiving authorization emails and there are still users that can't log in to their account due to getting "Incorrect login details" error.


Update (June 02, 2024):
I just requested a withdrawal. I got the authorization email in a few seconds and received the payment.
It seems that the email issue has been solved.


Update (June 03, 2024):
I reset my password, enabled 2FA and also changed my withdrawal address in my profile. I received the authorization emails and could do all of them successfully.
It seems that the service is working well now.


Update (June 19, 2024):
Freebitco.in introduced a new representative on forum.

Hello BTC Talk Community,

I am the newest member of the Free Bitco.in Customer Support team and am excited to join this community.
I'm here to assist you with any questions or issues you may have.  My goal is to provide you helpful support and guidance to ensure you all have the best possible experience.

As I get fully acquainted and set up, I appreciate your patience.
I look forward to engaging with you, contributing to this forum and enhancing your experience with the site.

Please feel free to leave any feedback you may have, your input is greatly appreciated. It will be taken onboard and help in providing the best possible product and service.

Best Regards,

Customer Support Team
FreeBitco.in

Dear BTC Talk Community,

We are pleased to confirm that CSFBC is the official and authorized account responsible for handling our support.

Best regards,
The FreeBitco.in Team

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May 28, 2024, 03:05:18 PM
 #2

Sounds like another Betnomi case based on how the support becomes silent about the issue despite he is occasionally online to check the ANN thread.

Creating an official statement or answering all the question via chat support is a must on this kind of business that is trust basis. I wonder how long they can still keep up the marketing while the problem becomes bigger the longer he is silent.

It’s almost a month since all this issue started that is still unanswered by theQuin

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May 28, 2024, 05:18:20 PM
 #3

Freebitco has been around for more than 10 years and is running a signature campaign on the forum.
Thanks for the heads up. The situation related to Freebitco is indeed alarming now. FYI, Freebitco signature campaign was paused on the 22nd of March for not getting funds from Freebitco team and the campaign manager wasn't getting any response as well. However, it was resumed after one week and still running without any problem. @Hhampuz, is the wallet getting topped up automatically each week? When did you last receive a response from TheQuin/Freebitcoin?

  • Some users reported they get an error saying the password is incorrect while they entered the correct password. Also, there is no way to reset the password, since they don't receive the email.
I can confirm that it is a valid claim. But it only says 'incorrect password' after the first 3 login attempts. It will ask you to authorize the login request in the first 3 attempts. Then it will automatically reset your password on the 4th attempt, and you will get 'incorrect login details' message from the next login attempt. It is all happening because the confirmation emails aren't coming from Freebitco.

TheQuin last post was related to the deposit issue of 'jper3009'. He took a few months to solve the issue of that user. TheQuin has rarely replied to any inquiries here in the forum in the last few months. I doubt we will hear from him soon.

R


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May 28, 2024, 05:43:50 PM
 #4

I've just tried to withdraw a small amount that I have there and I haven't got the email to confirm. Don't have 2FA enabled.

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May 28, 2024, 08:46:37 PM
 #5

Is the identity of theQuin known? 

https://nastyscam.com - featuring 13 years of OGNasty bitcoin scams     https://vod.fan - advanced image hosting - coming sooner than you think!
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May 28, 2024, 09:00:11 PM
 #6

Tagging Hhampuz, since he is running the campaign he may be able to let their reps know about this thread.

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May 28, 2024, 10:00:45 PM
 #7

Is the identity of theQuin known? 
No one know about him here on this forum.

Tagging Hhampuz, since he is running the campaign he may be able to let their reps know about this thread.
Even I also support this but most chances he is having no contact with them with just topping wallet is enough for him to keep Signature Campaign active, hopefully he will give some update about this here on this thread.

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May 28, 2024, 11:17:48 PM
 #8

TheQuin last post was related to the deposit issue of 'jper3009'. He took a few months to solve the issue of that user. TheQuin has rarely replied to any inquiries here in the forum in the last few months. I doubt we will hear from him soon.
Actually, it took from 6 to 7 months for that case to be solved... Since then, freebitco.in has been going downhill. I guess the perfect opportunity to cash out funds from the platform was exactly on the instant the high rollers had a malicious script injected on their accounts, and their funds hacked to unknown addresses. We can't put so much trust in a service which doesn't have active support, as it's a clear sign they completely neglect their userbase's demands.

It's sad to see a long lasting and reputable platform like that, which is part of our nostalgic memories ending like that.

Users have been trying to call the attention of freebitco.in's team for their users for so long without any success. For that reason, I really don't think it's going to happen this time. Maybe there is a tiny hope if the main users of this forum pressure them...

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May 28, 2024, 11:30:32 PM
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 #9

Bad signs all around. It's likely that staff has been unpaid or underpaid for months. Who knows for how long the 2fa infrastructure had remained unmaintained for there to be failures for a simple withdrawal request. Huge failure on the part of such a service.

For the owners to not care about such fundamental issues I guess that they made their money and don't care anymore. Probably this site had long ago fallen off popularity and wasn't generating the expected revenues. It could have had a graceful shutdown that was fair though, shame to see it going down like that.

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May 29, 2024, 04:21:14 AM
 #10

We can't put so much trust in a service which doesn't have active support, as it's a clear sign they completely neglect their userbase's demands.

I won't take long to red tagging wetsuit, TheQuin and the PR. There is no way this would happen on a decent site like Pokerstars where I play regularly.

A pity that a successful case of a business made from 0 in the forum and that will have made so much money in an honest way is neglected like this.

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May 29, 2024, 09:40:34 AM
 #11

Bad signs all around. It's likely that staff has been unpaid or underpaid for months.
~snip~


You obviously don't know that it was a two-man operation - that was even confirmed on the forum. Whatever is happening, it is obvious that things no longer work as before, and there are only two people who can answer all the questions. For some reason, they don't want to do that and let everything go as it should until it collapses or things start moving in a positive direction.

We get some help from a PR consultancy for the marketing, social media etc. and a friend of wetsuit's who helps out with the HTML coding and page design. Other than that it's just the 2 of us.

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May 29, 2024, 09:58:19 AM
 #12

I've just tried to withdraw a small amount that I have there and I haven't got the email to confirm. Don't have 2FA enabled.

How did this end?
Did you manage to withdraw, given that you did not confirm via the link in the email whether the "funds" are still in your account?
I have some BTC sitting there, it's not a significant amount, but I will probably withdraw it (at least try) depending on how this discussion goes.

btw. Interesting, but I can't find any contact options on their site at all. There is a link to Bitcointalk, but not to their ANN or official representative.

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May 29, 2024, 10:05:22 AM
 #13

Red flags were raised months ago for me, I asked Quinn what the contingency plan was should the only two site operators fall ill, die, or something along those lines. His response was incredibly arrogant, but the short of it was they have NO contingency plan (as has become very apparent).

I withdrew 90% of my funds at that point.

I'm waiting over 24 hours now to withdraw the last of my funds (which is still $x,xxx) but it is not looking good at all.

I am hoping they will eventually make good on users funds and that there is some personal issues their end, but there is a chance our funds are gone for good at this point. Feel sorry for anybody who has got a large amount in here.
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May 29, 2024, 11:16:00 AM
 #14

 my account is secure with 2fa, and email of too, and an month ago i did charge out of some sats from my account, was ok, , but, some days ago, my mother ask me to withdraw part of your balance because she needs, and i did two withdraw on your account, one for out of the site, two parts of balance and one part, to new address on site, your account is secure too, with 2fa and no email or recovery phones..and email are secure too... are four days that i did it, and theses two withdraws are pending, im are thougth about account of my uncle, that are enable 2fa , with no email or phone recovery, and is good amount...if is a new scam happening, i will have problem with him, and i dont have money to pay.... ...
 i think that are 3 possiblethings that atre happening, one is>  the site was hacked and our money are security on yours could wallet, caiuse this, them are stopping withdraws... two> should admin have injuries and now iswaiting forrecuperation of your health, three>> them are scammed all of your users, and  goes out with all coins......,

 i hope that should be alternative one, and with the time, we will can take our money, because the site are working normally, less withdraws that are no working for awhile.. 


https://bitcointalk.org/index.php?topic=319540.msg64140377#msg64140377


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May 29, 2024, 11:25:07 AM
 #15

Are there any signs that someone is working on this at all? I see that almost everyting in the website is automated. After the xml injection last month, are the payouts somewhat manual now? I have 2FA activated but two withdrawals (one slow, one instant) are pending for 3 days now.
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May 29, 2024, 11:43:18 AM
 #16

i think that are 3 possiblethings that atre happening, one is>  the site was hacked and our money are security on yours could wallet, caiuse this, them are stopping withdraws... two> should admin have injuries and now iswaiting forrecuperation of your health, three>> them are scammed all of your users, and  goes out with all coins......,

1. That could've happened as many casinos seemed to have been hacked within the last 2 years, but why the radio silence then? Most would say: "the hot wallet has been hacked, but we have covered the user deposits out-of-pocket". Unless they don't have enough money that is.

2. There are apparently two of them on-site. The chances of both of them getting injured at the same time is slim. The chances of them getting arrested at the same time though... that is non-negligible. Why, I don't know.

3. It would be quite petty if they indeed scammed everyone while their site still earns a lot of profit for them, but like I said, maybe the reserves are gone?

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May 29, 2024, 12:19:20 PM
 #17

I doubt very much they have purposely stolen user funds. These guys have been around since the days of bitcoin being $1000, they are most likely multi millionaires assuming they've not completely mis managed their holdings.

Most likely it is personal illness, death, arrest, or some other circumstances like that.
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May 29, 2024, 01:37:01 PM
 #18

I doubt very much they have purposely stolen user funds. These guys have been around since the days of bitcoin being $1000, they are most likely multi millionaires assuming they've not completely mis managed their holdings.

Most likely it is personal illness, death, arrest, or some other circumstances like that.

yes it could be his/their illness(es), death (lost key risk), arrest or...

or murder (lost key risk) who murder who?

or lethal accident? (lost key forever)

or simply a scam stealing their users fund

or some clients are so lucky (like win 100-200 or 1,000-2,000 BTC or more and withdrew all the BTC) and caused liquidity issue with freebitcoin?

at least, their users should have the closure... knowing what is going on?

if it's accident/illness, I hope that they are not in a serious condition and get well soon

===

freebitcoin was run by 2 individuals as far as we know with the PR help from wetsuit's friend?

it's non-KYC online BTC-casino

some clients use it for laundering

most people just bet for fun... gain some sats thru the faucet

the freebitcoin was business-registered in Curaçao (obviously they were not born there and they don't live there)

===

TheQuinn and wetsuit guys are 100% anonymous (except that we can trace them via their PR account?)

===

can Bitcoin-forensic expert trace them in the case that they become a scammer?

BTC-forensic expert

===

lots of people said "freebitco has been operating for a decade... for 10+ yrs"

that why many people started to bet or deposit-for-earn-4.08%interest with them

===

in general, every bitcoiner/HODLer/BTCmaxi/everyone should have a plan for bitcoin inheritance because [the common COD-causes of death] of humans are the following

suicide
murder
illness
accident
or
vanish... become a missing person

what will happen to ur private keys

multi-sig wallets

===

the private keys to the vault-fund of freebitco.in

===

I have 0.1BTC in my account... my 2FA is not activated so I had to withdraw via the confirmation email

the email came in my inbox 50-hr LATE! the confirmation link in the email is valid for only 1 hr

so I still cannot withdraw my BTC

===

their PR account should let us know what's going on... as soon as they can contact TheQuinn/wetsuit
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May 29, 2024, 01:56:21 PM
 #19

How did this end?
Did you manage to withdraw, given that you did not confirm via the link in the email whether the "funds" are still in your account?
I have some BTC sitting there, it's not a significant amount, but I will probably withdraw it (at least try) depending on how this discussion goes.

As I did not receive the confirmation email, the funds went back to the site's account, but I have them blocked there, so I cannot withdraw them.

After all that has been said, in my opinion it is clear that there is high risk, and I even think that the official thread deserves a newbie warning flag, otherwise we are giving publicity from the forum, to a site that has blocked the funds, with a multitude of technical issues and complaints, and without support.

https://bitcointalk.org/index.php?action=trust;flag=3306

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May 29, 2024, 01:57:06 PM
 #20

Well, their business is quite profitable, right? If so, why did their management decide to play like this and act like they don't care about their reputation which they have gained in the last ten years? Freebitco.in is the first website of many of us who have tried their faucet for the first time and had a chance to have some bitcoin without buying it. They have been running their business for a long time now and have a good reputation. I see Hhampuz did not responded here yet. Probably he is trying to contact them before he come here to write anything. I hope he bring some good news. But honestly speaking, this does not look good.

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