To freebitco.in and their representative, TheQuin

[codergeek]

I messaged CSFBC on July 04, 2024, 06:42:24 AM

I never did get a reply.

I actually sent CSFBC a copy of a message I sent to TheQuin on May 15, 2024, 12:21:42 PM

I never got a reply from TheQuin either.

What happened to the promised professional customer support team... Have they abandoned us already

[Lucius]

~snip~
What happened to the promised professional customer support team... Have they abandoned us already

I don't know how many active users they currently have (it's certainly not a small number), but considering that they have thousands of dissatisfied users who are looking for answers to their questions, I don't think that even a customer service of 100 agents working non-stop would help them.

I withdrew everything I had from their service, so even though I still use it, my trust in them is very low.

[Valyvaly95]

Is there any single user who can withdraw their balance?I am trying since this morning and they didn’t send that confirmation email.

[hosseinimr93]

Some users are reporting that they don't receive authorization emails and they can't withdraw their fund.
Now, I don't have enough balance to request a withdrawal, but to check whether I can receive authorization emails or not, I just tried to reset my password and I can confirm that there are again issues with authorization emails.

I updated OP with some information about the recent issues with authorization emails.

[examplens]

Some users are reporting that they don't receive authorization emails and they can't withdraw their fund.

They seem to have the same problem again.

It's unclear why they don't appear here, explain the current situation, estimate the time it will take to fix everything or at least restore functionality. They care about their reputation here on the forum, but they make little effort to defend it.
I've seen similar things before and unfortunately, I don't think this is going in the right direction. I will be more surprised if they successfully recover the whole thing than if they close the service.

edit: just changed my opinion on the flag from oppose to support

[GxSTxV]

Well, from what I remember, Freebitco.in has never had a reliable support team, they rarely respond to emails or fix some issues related to the account and profile. In the past, even without their support team everything was working well, deposits and withdrawals. It’s been a while now since I have been following this case, and I have some reward points in my account almost 100,000 to be allowed for exchanging them. It is more than a year since my last withdrawal. I’m asking you guys if I shouldn’t bother myself to achieve the minimum amount for exchange and trying to withdraw, or I will have a chance for that some of bitcoins.

This topic is what reminded me of having points in it, and at the same time feeling bad to see this happening as one of the best and first faucets of Bitcoin.

[Poker Player]

They care about their reputation here on the forum...

I don't think so. In that sense I am a behaviorist. If you tell me you take your reputation seriously on the forum but don't actually do anything to take care of it, you don't take it seriously. Period. It is an example that it is better to listen to what people do than what they say.

[p4fee]

I am not even able to log-in 
It says "incorrect credentials" and when I request password reset it returns error 500 (and, therefore, no email comes to my inbox).

To make it funny: I am still getting daily promotional emails from the site.

[deviousme]

Some users are reporting that they don't receive authorization emails and they can't withdraw their fund.
Now, I don't have enough balance to request a withdrawal, but to check whether I can receive authorization emails or not, I just tried to reset my password and I can confirm that there are again issues with authorization emails.

I updated OP with some information about the recent issues with authorization emails.

I got the same problem, I hope they will fix it? :/