Tell me the unexpected problems you've encountered in a casino?

[freedomgo]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

[yahoo62278]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

Any problem you encounter in a casino, your 1st stop is going to be live support. The issue I have with live support in most cases is that they just spew out pre programmed responses and cannot really answer most questions you might ask until they speak to someone higher up the chain. Eventually they get you an answer, but it seems to take forever. Luckily I have most casinos contacts, so I can bypass support when needed. I'm not saying live support is a waste, would just be nicer if answers were gotten faster.

I haven't really faced many issues with casinos. I had a couple withdraw issues but spoke with my affiliate manager and got it worked out.

[BABY SHOES]

Will look for justification for not committing any violations while the casino continues to accuse us, then one solution is to provide strong evidence so that our complaints can be accepted by the casino sometimes even casinos are reluctant to provide evidence that we violate the rules.

But usually the casino will not lose your deposit funds but only confiscate your winnings after that you can withdraw funds and the casino will close the account, that's what I know in several cases here.

Not having had any bad experiences with this situation, that's the route we're thinking of taking now even if we feel we're not in breach, maybe we'll do something different.

[alani123]

The worst unexpected problem I have encountered with several casinos is being asked to provide documentation only after depositing miniscule amounts. I get it would make sense if I deposited thousands eith high volumes. But do this to me without warning just because I deposited  $5? Might as well make KYC mandatory at this point.

I think this can be something that leads casinos to get accusations against them so often than by now they have stopped doing it mostly. Thankfully things improve in this sector, although sometimes slowly.

[Oshosondy]

I have not encountered such an issue before probably because I do not have two accounts or trying to cheat in any way. For anyone that has that problem should contact the casino customer care. I have been gambling since 2014 on casinos and bookies but no such problem.

[freedomgo]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

Any problem you encounter in a casino, your 1st stop is going to be live support. The issue I have with live support in most cases is that they just spew out pre programmed responses and cannot really answer most questions you might ask until they speak to someone higher up the chain. Eventually they get you an answer, but it seems to take forever. Luckily I have most casinos contacts, so I can bypass support when needed. I'm not saying live support is a waste, would just be nicer if answers were gotten faster.

I haven't really faced many issues with casinos. I had a couple withdraw issues but spoke with my affiliate manager and got it worked out.

It's really frustrating when you are not talking to a real person because you are entertained ony by its bot. Worse, some casinos do not even maintain live support. They'll just tell you to email them as you can read in their website, and the first reply does not solve the problem. You'll need continuous communication until everything is settled. I guess it's understandable, especially if a casino is already growing, but personally, I feel more comfortable with a casino that has live support, even if I have to wait to be served.

Well, good for you @yahoo62278. I know you have a lot of contacts as you've probably worked with them in the past, and with your reputation in the forum, I'm sure they'll treat you like a VIP as they don't want you to provide bad feedback here. However, regarding the problem I'm talking about, how can you prove to them that you have not violated the "no multi-accounting" rules?

[Potato Chips]

I will try to have it double checked!

I once tried to withdraw a small amount of around 30 bucks, I think. It was in limbo for more than 12 hours so I tried to talk to support to ask about it. Surprisingly, she sent me a long message of how I need to get full KYCed.

I calmly asked what could be the problem to trigger such as it's only a small amount. Then couple of minutes later, she went back and told me it's in queue.

I'm not sure if the long message was just a canned answer or I actually managed to convinced them to pull back the KYC request. I'm a bit leaning on the former though.

[o48o]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

1. Language barrier. I had chat sessions with some help desk workers of some casinos, and for some reason i always expect that they understand english. But when the answer comes with broken english and my problems aren't heard because of it, it surprise me every time. Because why would any service that's based on reputation and good PR, would hire people who haven't been educated, but are just following some poorly written script that they can't deviate from. It have ended from them to answer wrong questions, that i had to wait days per answer.

2. The fact that some casinos were "closed" during weekends. Meaning that when i had problems, no one would answer them between friday evening to monday morning. I have encountered 2 of these and at least other of them went down already. I don't care so much that i would try to recall what that other was called.

3. They refused to close my account. They said they are going to do that, but they didn't actually care.

4. I have also been muted from chats for asking difficult questions. I realize that this would seem like i was trolling and got what i deserved, but in fact it seems i was a "difficult" customer that asked too annoying and hard questions. Weirdly i haven't been kicked out from any casino yet.

[danherbias07]

Since there's no way to contact them inside their website after being banned, the first thing I will do is find a way to contact them. Forums like this or chat applications like Telegram or Discord.
That is if I know to myself that I am not guilty of whatever they are throwing at me. If not, better forget about it and move on.
If the gambler is not guilty then I think upon contacting them there will be procedures on how to clear your name and I bet it will be a rough one with a lot of KYC that might be requested and proof of identification and the reason why you are trying to save your account. Because there might be other cases where an account was hacked and used for evil intentions and the real owner might have no knowledge about what is happening.

[LDL]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

Many embarrassing situations I have faced with casinos have been with KYC documents for all accounts. I faced such an embarrassing situation when I opened an account without reading the terms and conditions of casino and gambling sites. Also, after I submitted my personal documents to a casino site, I faced several problems in withdrawing dollars from that casino site, after which I contacted the support team and my withdrawal was not successful. Then every time I open an account at a new casino site, I check if my country supports it and carefully read the withdrawal-deposit terms before opening the account. KYC document, deposit and withdrawal conditions must be read carefully while opening an account.

[ralle14]

One of the unusual problems i've faced before was when my account got suddenly restricted. I only noticed it once I couldn't send messages in their casino chat, and the live support started questioning the possibility of linked accounts. My only solution at the time was to explain my case in both the ANN thread and through that support ticket and tell them what happened, in the end, I didn't have to go through KYC and everything was back to normal.

[Odohu]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

I have not had any of the challenges you mentioned but I have seen so many people post about encountering them. The root cause of these problem is usually people not reading the TOS of casinos or reading them but attempting to be smart like in the case of multiple account which some people know is wrong but chose to test their luck with it. If a user is wrongly accused of any of them, the best way to go about is to use the right channels of communication is which is the support, then provide the necessary defense and hope the information is sufficient to prove his case. How they handle the matter also depend on the reputation of the casino because reputable casinos will not want to cheat the user if there are substantial evidence that there is no violations of their TOS.

[michellee]

I will contact live support system and asks about my problem. I think they can understand my problem and will helps me to solve my problem. Maybe that will takes time but that is what I can do to asks the current situation.

I will try to proof that I do not anything wrong with my account and not violate their rules. I will also asks casino to explain what is happens and will trying to understand the situation. If they wants to close my account, I will asks to withdraw my funds, my deposit funds and lets the other money in my account.

I am never face that experience and I hope I do not have to gets that experience. I know that casino will not lets their members have multi account so I will not break that rules. If you don't wants to break the rules, you will not trying to create another account or cheat the casino.

[DaNNy001]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

Well nor that I have encountered much but sometimes the fault is even actually from me because I do sometimes skip out the rules and regulations of some casino because the write up sometimes are all just too small and skipping this part can land you in trouble if actually you go against the casino. The only major issues is that I will be asked to do crazy rollover for bonus offers of first deposit which is wildly impossible, I mean its just saying they didn't even credit you with the bonus at all but I guess that's not their fault as it's part of their system it was just left there for me to just find it and know if I would use the casino or not.

[Lida93]

Casinos live support team are the worst nightmare a gambler should have an encounter with in resolving a problem that requires urgent attention by the gambler. They can frustrate the living daylight out of you with reiterated replies that keeps you in circles. I don't know if this is same with all casinos.

I eventually had to pass a KYC verification request to confirm my account ownership then was giving 24hrs to get back for response. If we're to be rational about some of this security-concern-procedures by casinos knowing that it's partly in the best interest of the users we'll appreciate certain rules but it's  just naturally that no body want to get comfortable with time wasting.

[cryptoaddictchie]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting.

Multiaccounting? In gambling sites there are people who do this as well? Im not sure what they get from doing multiaccount cause the winning or profits are based on playing some sort of gambling games, as if theres a reward for such atrocity. Maybe in forum theres a chance of multi account since reward can be multiple as well but in gambling they still need to incur funds on another account and play gambling too. Quite confuse how multi account will benefit something on casino.

[Yaunfitda]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

You have to submit all the pertaining documents that they require from you especially winning big and then they suspecting you of cheating. If you know that you are clean then why you get nervous or panic. Maybe you just need a listen patience as it might take sometime though before everything can be settle down. If it is not going your way then maybe a mediator is needed a 3rd party that will work between the two of you so settle the dispute. Send all the documents, the proofs and answer them respectfully if they needed more information from you.

[_act_]

Multiaccounting? In gambling sites there are people who do this as well? Im not sure what they get from doing multiaccount cause the winning or profits are based on playing some sort of gambling games, as if theres a reward for such atrocity. Maybe in forum theres a chance of multi account since reward can be multiple as well but in gambling they still need to incur funds on another account and play gambling too. Quite confuse how multi account will benefit something on casino.

What that causes people to have multiple accounts in a casino is because they want to take advantage of the deposit bonus. Some gambling sites can have 100% or more deposit bonus. Because of that some people will be tempted and have more than one account if the deposit bonus has limit. Example if the limit of the deposit bonus is up to $1000. While some people have $2000 or more which they can think to use to create more than one accounts.

Another reason is to see odds of a particular match or game in a way if you bet on three accounts, you will still make money from the same match or gsme. I do not know how this works but some people said it is possible.

[Coin_trader]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting.

To clarify things, Even though multi account was prohibited on ToS. It’s very rare to received punishment for doing this if you are not doing bonus abused in the casino. I do have multiple account on some casino since I sometimes forget my login details but never received any problem with that since I’m just playing as regular gambler. Those user with multi account problem are those who abused bonuses or any casino feature for a gain.

As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

So far, The only problem I encountered on the casino is my documents is very hard to get approved during the KYC while I have tons of funds stuck in there.

Luckily, the bitcointalk representative help me to verify my account using the same documents that I’m sending when the system automatically decline it. I never experienced casino seizing my account and I believe only those gambler that doing a little trick experience this hassle.

[Davidvictorson]

The first unexpected issue I encountered in a casino was my kyc documents and of course I contacted live support. I was almost getting discouraged as they kept giving me repetitive answers from one agent to another. Before I gave it one last try , I said to myself if I try this time and it doesn't work I would leave the funds in the casino and I would be it. Fortunately the last attempt worked out. It was my first time and it was confusing. My last resort was to abandon the casino and the winnings. For some people they go on several forums calling out their casinos. For some, they eventually get help while for others, they don't.