Tell me the unexpected problems you've encountered in a casino?

[o48o]

The first unexpected issue I encountered in a casino was my kyc documents and of course I contacted live support. I was almost getting discouraged as they kept giving me repetitive answers from one agent to another. Before I gave it one last try , I said to myself if I try this time and it doesn't work I would leave the funds in the casino and I would be it. Fortunately the last attempt worked out. It was my first time and it was confusing. My last resort was to abandon the casino and the winnings. For some people they go on several forums calling out their casinos. For some, they eventually get help while for others, they don't.

It's always scary when series of those problems happens first time, especially if you are in a hurry and you have won big. And first documents aren't accepted. Both in exchanges and casinos.

I totally had that feeling too, that "OK, i am being scammed and kicked out" while waiting, especially if they need something in english, because it's harder to get any english papers without being foreigner in here. And we often have to either order them via post, which takes forever, or get to the offices and stand in line, and pay $20 or something like that for additional paperwork in english.

But after taking a breath, and thinking it over, they just need to be sure because of the regulations and it's not personal in any way. It's just freaking frustrating.

[Strongkored]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

I experienced this at two casinos and it was an annoying thing, even when I asked for proof about the multi-account accusation they couldn't answer it and I think all casinos will not provide such proof and they will remain in the position that players are committing multi-account or other fraud, the casino's accusations make us bad people even though the casino may have made a mistake in assessing that suspicion. But in my opinion, when players can do what the casino asks to prove that they are not cheating and one of them is by KYC, then the casino should no longer make it difficult for players to withdraw their money. The most annoying thing is when the casino doesn't even let players withdraw money even though they have done KYC. as required by casinos to prove that players do not commit fraud such as multi-account and casinos like that clearly do not want to pay their players and scam casinos do that.

[Hispo]

🍑

To be honest, I would not even get involved with a casino which behaves in such a shady way to begin with. If a casino needs to close accounts and point out at violations of ToS which actually did not happen for them to keep the money, then it would be safe to say such casino is a scam, a selective scam in the most of the cases.
From my personal experience I have never had any bad experience while gambling in Stake, there was only one small incident in which I could not access my account and tried to get help from the customer service, in the end I could solve it.

Honestly, when you talk about a casino selectively scamming their gamblers and taking their money after closing their accounts, the only thing which comes to my mind is the infamous 1xbit casino. What have the victims of that casino been able to do after losing thousands of dollars? No much. Just plead and cry for help and then slowly move on from that loss. It is an unfortunate situation, but it is what it is when we talk about those scams.  

[Casdinyard]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

Haven't encountered a massive issue on my end that warrants being blasted on the forum but I did have a very unexpected problem in the past with a different crypto casino. I tried withdrawing money from them, and while I have already completed KYC with this particular casino which ensures that I have all the features and benefits of the platform at my beck and call, this particular instance I find myself unable to withdraw my money, as it was asking me to complete another KYC procedure. Fucking sucks as when I try completing the KYC process thinking it was just my KYC on their end expiring it's getting errors I couldn't get out of unless I refresh the website.

Had their customer service be informed about this and while it took a while, the issue was resolved and as a matter of fact, it was a large-scale issue that affected a good amount of their customers, most of them unaware of what happened or what to do. That's the weirdest and most unexpected experience I had with gambling, and I'm sorry if it wasn't as weird as yours lol.

[Pandorak]

[...]

[...] casinos like that clearly do not want to pay their players and scam casinos do that.

I ever got similar problems too, i ever had a problem of withdrawal in one of not really popular casino site. I remembered that this problem happened to me in this Year. When i tried to make a withdrawal, the transactions said that it occuring a problem, and i think it was a scam site, then i tried to play and ready to spend and lost my bankroll on there. But, when my bankroll reduced and i tried to make a withdrawal, weirdly, the withdrawal was successful. So, i think we should keep out from unpopular site, maybe it just a technical problem, but it may a scam indication.

We should avoid playing on unpopular site, and be better playing on popular site, especially playing on site that we can found on this forum, one of it is Rollbit.com.

[TheUltraElite]

First thing is to contact the support team. Nowadays most casinos are having telegram chats, where owners are present and you can approach them too.

If you are certain that they money was not tainted, you should go ahead with proving the source of funds (if you can) and wait for their reply. Most of the times, posting a thread on this forum with the evidence helps, in case you are comfortable about posting the money related matter online.

KYC can get triggered anybody but you should not panic and go with the process.

[Dr.Bitcoin_Strange]

I have not run into such a situation at any casino, and I don't wish to be in such a hot seat because it is more depressing. If, for example, I happen to fall into such a situation, then I will reach out to the casino's customer support and explain myself to them. If, for any reason, they believe that I have broken one of their TOs, then they need to point me to the section of their terms and conditions where the rule was broken by me. If they cannot show me where such rules were stated in their TOs, that means they are only looking for an excuse to confiscate my account. After I try my best to prove myself innocent, I have no choice but to give up, but I will never refer anyone to such a casino. 

[coin-investor]

I have never encountered any issues with my account but some of my friends encountered getting their account restricted or banned even though they have done nothing wrong I have advised them to ask for clarification on the live support and ask for additional info.

I also advised them that if they are ignored or support was not given the right answer they should open an accusation or ask for third-party arbitration to resolve the issue.

Bitcointalk has a scam section I also advise them to open one if they are not satisfied with the answer, maybe in the future, I will encounter a similar issue so I am always ready to have all my documents ready and to prevent this issue I always abide by the casino's terms and rules.

[AbuBhakar]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

I specifically don’t encounter any problem on the casino itself since I play normally with basic strategy and bankroll so my gambling activity doesn’t standout to be notice by casino security.

The most serious problem I encounter is when I deposit a coin on a wrong blockchain network but the casino helps me to recover it even though the work is already not on their scope and it’s my fault. Luckily I’m using trusted casino since this will be a terrible loss when happened on a casino that doesn’t want extra job on recovering funds and stick with their warning that they are not liable on a wrong deposit loss.

How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds?

I think posting the issue on the scam accusation board is my first move since I only play on casino with ANN thread here to play safe. Bitcointalk is the place which gives us(player)  chance to depend ourselves against casino accusations.

[Assface16678]

Well, of course, everything should be done legally. If this thing happens to me, then I will demand an investigation and also ask for proof of the accusation they are throwing at me. The thing is, evidence is powerful. If you, as a gambler, have proof that could support you, then that's good, but if you let them scare you, then you are at a loss. But I think this kind of scenario will happen unless you really are doing bad or suspicious activities. But if something like this happens and the casino is proven to be just accusing someone just to make them stop gambling or locking their funds for their own benefits, then it will be a dangerous case for that casino, and that will surely make its downfall. Thats why I said that it is impossible unless they will notice something anomalous to a certain gambler or user, and multiple accounts is one of the suspicious acts.

[pinggoki]

Probably the time that I've won in CoinRoyale some free bets, I guess I'm too green at their website that I got confused at how to claim my win. Thankfully, the team did help me with the predicament that I'm in and after all of that, it's smooth sailing for me, this is the closest hiccup that I've got when it comes to casino issues but if I were to get in that situation which I do hope doesn't happen, I'd probably do my best to try and prove my innocence, I mean in that situation, that's the only thing that you can do right? When you know that you've been wronged, you will do your best to right things to clear your name and to not let the casino win.

[noormcs5]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

Sometimes the user is also at fault if he was using multi accounts and later caught while the casino were investigating against him. How many times we have seen that the gambler continue playing using multi accounts but later when they are caught by the gambling site, their funds are forfeits and they start to complain against the casino. They tend to show that gambling casino is at fault but it was their own mistake of using multi accounts.

The trusted casinos will never block any accounts based on wrong information, if they are playing at good casino and their account is blocked, then at 95% of times, the fault is of the gambler of not following one or more rules.

[Oilacris]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

Sometimes the user is also at fault if he was using multi accounts and later caught while the casino were investigating against him. How many times we have seen that the gambler continue playing using multi accounts but later when they are caught by the gambling site, their funds are forfeits and they start to complain against the casino. They tend to show that gambling casino is at fault but it was their onw mistake of using multi accounts.

The trusted casinos will never block any accounts based on wrong information, if they are playing at good casino and their account is blocked, then at 95% of times, the fault is of the gambler of not following one or more rules.

Actually multi accounts arent really that prohibited, it is really just that it do becomes a problem on the time that it do violates that form of abuse specially if its really that dealing or trying out to exploit some possible giveaways or bonuses but if you are really just that creating another account without doing something stupid then i dont see any issues for this one.I have tested out on making some multi accounts in some websites but i didnt have any problems but if you are really that in doubt then it would really be best that you should really be having the habit on reading up sites terms and conditions on which we know that this is the only place on where you could really be able to find various informations whether you would really allowed on create tons of account or not.

[Sim_card]

I have not encountered such problems but I have seen and heard of people with such problems and most times it use to be KYC problem and nothing much. As long as you don't violate the casino ToS, I don't think that any gambler should have an issue with the casino  only if you are using a scam site to gamble. This is why it is good that you gamble in a reputable casino to avoid all thes problems.

[AmoreJaz]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

Sometimes the user is also at fault if he was using multi accounts and later caught while the casino were investigating against him. How many times we have seen that the gambler continue playing using multi accounts but later when they are caught by the gambling site, their funds are forfeits and they start to complain against the casino. They tend to show that gambling casino is at fault but it was their own mistake of using multi accounts.

The trusted casinos will never block any accounts based on wrong information, if they are playing at good casino and their account is blocked, then at 95% of times, the fault is of the gambler of not following one or more rules.

That is very true. If you are already playing on a reputable casino, then, problems like kyc and other related issues, may be due to the gambler's carelessness. So before you even start depositing any amount of money to the casino, better browse their terms and see where  you can possibly have problems with them. Make sure that you are complying their rules to avoid such problems with them. Most of the time, it is indeed the gambler himself who is at fault why he is facing such problem.

[target]

Winning something is one thing that is unexpected sometimes. I don't always think that I would win actually. Seeing that I only earn some tokens through staking so I gamble them once in a while and to my surprise, I win some.

I always read advice that when you gamble you always lose as casino has all the edge in the games. We got lucky sometimes and it one unexpect event.

[aioc]

I have not yet faced any issues because I'm playing in the right casinos and I'm making sure that I not only read the terms but keep it to my heart, precautions are very important to protect your account, but if I ever encounter this issue.
I think I can fight for my rights so I will contact them to ask for an explanation or open a complaint here so we can have an open discussion on what went wrong with my account to see if they are right and I'm wrong, so its better to play in casinos with the announcement here so they can address your issue if they do not have one you are at a loss although you can file a complaint on review sites and ask them to be a third party arbitration.

[jossiel]

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

If they have forfeited my funds and I know that they're clean and outright, I'll fight for it. I'll continue that complain and won't stop asking them to look at my case.

There have been cases that are like that, the casino tells that they're not eligible for their wins and there must be some glitch that has been found and they can't verify the actual amount that the gambler has won.

This truly happens and that's why it's a good topic to discuss because many might just give up even if they have no fault at their cases.

[Porfirii]

In my case I haven't experienced big problems in any of the casinos I have played. Maybe the wager thing, or the minimum withdraw, which are common limits but may surprise you when you are a newbie.

I guess that I have been lucky because we are used to read so many accusations in this forum. Or maybe it is because I do my own research and read the TOS before depositing my money. But I have witnessed cases where the TOS where ok and the problem was elsewhere, so, again, it must be that I have been lucky.

[darkangel11]

I've never been banned or lost money in a casino due to hacks, scams, glitches, or them not wanting to pay out. I've read some scary stories though about people who won and experienced delays on the side of the casino because they were trying to create so much hurdles that the player would eventually give up. Probably the worst was a situation of a guy who was asked to do KYC, but they demanded everything from him including his documents and utility bills translated to English by a sworn translator, or told him that a bill from a few months back was too old. He played there for months and wasn't asked for all that until he won big. The worst thing you can face is the casino trying to scam you.