Aside from that explanation, I highly believe that in some transactions, their fees are quite higher than what the OP paid for his transaction. As the gas fee depends on activity of the network, it doesn't mean he will always get a reasonable or lower gas fee. He was just lucky at the time of his transaction. For sure, the platform is not running their business just to go bankrupt. As others have said, they are surely earning profit in some transactions or other services.
I think there is a site that we can check, if how much is current gas fees or transaction fees. The one that I remember is Gas Station but I'm not sure if it was only limited to ETH or not, although there might be other sites similar to this which caters other cryptos.
With the help of them, it is truly possible to always have a reasonable fee. This is not only for the impatient people or those who are always in a hurry but they might still make more than their gas/transaction fees if they will be on time with their transactions/deals. This is the reason on why the bridging platforms can also earn an income. They can also set up some ads if they want to, to earn even more.