Account wiped with $64k on Rollbit.com

[Petermario]

See below draft email for the Rollbit team as well as reattaching their last email for reference.



Hi Rollbit team,

I can provide ample proof that I still live in Luxembourg, being able to provide employment contract, utility bills, rental agreement, residence permit, Spanish ID, bank statement and other documentation you deem necessary. The point is that this documentation proves that I have been living in Luxembourg for the entirety of my time at Rollbit, thus confirming that I was not in breach of the TOS.

I understand if you don’t want to open my account back up given you have doubts about my CURRENT living situation (although all of the documentation I can provide should suffice to prove that, by living in Luxembourg, I can´t be living in the UK at the same time), but it should be sufficient to release my funds as I can prove beyond any doubt that I was living in Luxembourg when using the account.

Moreover, I am also willing to carry out a video KYC upon short notice, proving that I live in Luxembourg  (so you can be certain that I am still in Luxembourg), and provide all of the above documentation live (you would need to provide me sufficient time to gather all the documentation you deem necessary).

[Rating Place]

See below draft email for the Rollbit team as well as reattaching their last email for reference.



Hi Rollbit team,

I can provide ample proof that I still live in Luxembourg, being able to provide employment contract, utility bills, rental agreement, residence permit, Spanish ID, bank statement and other documentation you deem necessary. The point is that this documentation proves that I have been living in Luxembourg for the entirety of my time at Rollbit, thus confirming that I was not in breach of the TOS.

I understand if you don’t want to open my account back up given you have doubts about my CURRENT living situation (although all of the documentation I can provide should suffice to prove that, by living in Luxembourg, I can´t be living in the UK at the same time), but it should be sufficient to release my funds as I can prove beyond any doubt that I was living in Luxembourg when using the account.

Moreover, I am also willing to carry out a video KYC upon short notice, proving that I live in Luxembourg  (so you can be certain that I am still in Luxembourg), and provide all of the above documentation live (you would need to provide me sufficient time to gather all the documentation you deem necessary).

Rollbit is not changing their mind. Did you file a complaint with the licensor? The only way Rollbit will pay is by force.

[holydarkness]

See below draft email for the Rollbit team as well as reattaching their last email for reference.

[Image snip]

Hi Rollbit team,

I can provide ample proof that I still live in Luxembourg, being able to provide employment contract, utility bills, rental agreement, residence permit, Spanish ID, bank statement and other documentation you deem necessary. The point is that this documentation proves that I have been living in Luxembourg for the entirety of my time at Rollbit, thus confirming that I was not in breach of the TOS.

I understand if you don’t want to open my account back up given you have doubts about my CURRENT living situation (although all of the documentation I can provide should suffice to prove that, by living in Luxembourg, I can´t be living in the UK at the same time), but it should be sufficient to release my funds as I can prove beyond any doubt that I was living in Luxembourg when using the account.

Moreover, I am also willing to carry out a video KYC upon short notice, proving that I live in Luxembourg  (so you can be certain that I am still in Luxembourg), and provide all of the above documentation live (you would need to provide me sufficient time to gather all the documentation you deem necessary).

Perhaps it'll be nice to also address the previous statement about being UK resident, explaining why you made that statement and "apologize" for the inconvenience it caused, that you mean no harm or to mislead the team, just a simple misunderstanding?

[Rating Place]

See below draft email for the Rollbit team as well as reattaching their last email for reference.

[Image snip]

Hi Rollbit team,

I can provide ample proof that I still live in Luxembourg, being able to provide employment contract, utility bills, rental agreement, residence permit, Spanish ID, bank statement and other documentation you deem necessary. The point is that this documentation proves that I have been living in Luxembourg for the entirety of my time at Rollbit, thus confirming that I was not in breach of the TOS.

I understand if you don’t want to open my account back up given you have doubts about my CURRENT living situation (although all of the documentation I can provide should suffice to prove that, by living in Luxembourg, I can´t be living in the UK at the same time), but it should be sufficient to release my funds as I can prove beyond any doubt that I was living in Luxembourg when using the account.

Moreover, I am also willing to carry out a video KYC upon short notice, proving that I live in Luxembourg  (so you can be certain that I am still in Luxembourg), and provide all of the above documentation live (you would need to provide me sufficient time to gather all the documentation you deem necessary).

Perhaps it'll be nice to also address the previous statement about being UK resident, explaining why you made that statement and "apologize" for the inconvenience it caused, that you mean no harm or to mislead the team, just a simple misunderstanding?

He already explained that saying he made no plays from the UK. The apologies should be made by Rollbit for the delay. The statement about the UK isn’t the cause of the delay. Rollbit’s implied making one bet from the UK allows them to steal $64k and they aren’t changing their mind. Rollbit hasn’t conclusively proved that plays were made from the UK. Seems the OP travels a lot and has been honest on his travels. These delays aren’t acceptable and only a few books use them. If other books can get these KYC checks done in a week or two, all books can get it done.

[Petermario]

Perhaps it'll be nice to also address the previous statement about being UK resident, explaining why you made that statement and "apologize" for the inconvenience it caused, that you mean no harm or to mislead the team, just a simple misunderstanding?

Ill add it below as well, although I dont want to give them another thing to hold on to (they havent mentioned so far), ive added in red.

Hi Rollbit team,

I can provide ample proof that I still live in Luxembourg, being able to provide employment contract, utility bills, rental agreement, residence permit, Spanish ID, bank statement and other documentation you deem necessary. The point is that this documentation proves that I have been living in Luxembourg for the entirety of my time at Rollbit, thus confirming that I was not in breach of the TOS.

I understand if you don’t want to open my account back up given you have doubts about my CURRENT living situation (although all of the documentation I can provide should suffice to prove that, by living in Luxembourg, I can´t be living in the UK at the same time), but it should be sufficient to release my funds as I can prove beyond any doubt that I was living in Luxembourg when using the account.

Moreover, I am also willing to carry out a video KYC upon short notice, proving that I live in Luxembourg  (so you can be certain that I am still in Luxembourg), and provide all of the above documentation live (you would need to provide me sufficient time to gather all the documentation you deem necessary).

Also wanted to apologise for the confusion that my initial statement might have caused, I believed that I would be able to withdraw my funds without having to complete any KYC. Now I am only asking you to let me complete KYC to prove that all that I am saying is true, I believe that by offering to provide as many documents as I mention above, I prove that I am also acting in good faith and want to get this resolved amicably.

[Petermario]

See below draft email for the Rollbit team as well as reattaching their last email for reference.

[Image snip]

Hi Rollbit team,

I can provide ample proof that I still live in Luxembourg, being able to provide employment contract, utility bills, rental agreement, residence permit, Spanish ID, bank statement and other documentation you deem necessary. The point is that this documentation proves that I have been living in Luxembourg for the entirety of my time at Rollbit, thus confirming that I was not in breach of the TOS.

I understand if you don’t want to open my account back up given you have doubts about my CURRENT living situation (although all of the documentation I can provide should suffice to prove that, by living in Luxembourg, I can´t be living in the UK at the same time), but it should be sufficient to release my funds as I can prove beyond any doubt that I was living in Luxembourg when using the account.

Moreover, I am also willing to carry out a video KYC upon short notice, proving that I live in Luxembourg  (so you can be certain that I am still in Luxembourg), and provide all of the above documentation live (you would need to provide me sufficient time to gather all the documentation you deem necessary).

Perhaps it'll be nice to also address the previous statement about being UK resident, explaining why you made that statement and "apologize" for the inconvenience it caused, that you mean no harm or to mislead the team, just a simple misunderstanding?

He already explained that saying he made no plays from the UK. The apologies should be made by Rollbit for the delay. The statement about the UK isn’t the cause of the delay. Rollbit’s implied making one bet from the UK allows them to steal $64k and they aren’t changing their mind. Rollbit hasn’t conclusively proved that plays were made from the UK. Seems the OP travels a lot and has been honest on his travels. These delays aren’t acceptable and only a few books use them. If other books can get these KYC checks done in a week or two, all books can get it done.

Its not that the KYC is taking so long, its that they are outright refusing to complete a KYC, as they know they cant argue against all of the documentation I can provide, this is the main problem.

[throwaccount58]

Its not that the KYC is taking so long, its that they are outright refusing to complete a KYC, as they know they cant argue against all of the documentation I can provide, this is the main problem.

Hello, I was scrolling around this forum and I noticed you are also having trouble with Rollbit, they also locked my account with well over $55k. Do you mind if we DM?

[Rating Place]

See below draft email for the Rollbit team as well as reattaching their last email for reference.

[Image snip]

Hi Rollbit team,

I can provide ample proof that I still live in Luxembourg, being able to provide employment contract, utility bills, rental agreement, residence permit, Spanish ID, bank statement and other documentation you deem necessary. The point is that this documentation proves that I have been living in Luxembourg for the entirety of my time at Rollbit, thus confirming that I was not in breach of the TOS.

I understand if you don’t want to open my account back up given you have doubts about my CURRENT living situation (although all of the documentation I can provide should suffice to prove that, by living in Luxembourg, I can´t be living in the UK at the same time), but it should be sufficient to release my funds as I can prove beyond any doubt that I was living in Luxembourg when using the account.

Moreover, I am also willing to carry out a video KYC upon short notice, proving that I live in Luxembourg  (so you can be certain that I am still in Luxembourg), and provide all of the above documentation live (you would need to provide me sufficient time to gather all the documentation you deem necessary).

Perhaps it'll be nice to also address the previous statement about being UK resident, explaining why you made that statement and "apologize" for the inconvenience it caused, that you mean no harm or to mislead the team, just a simple misunderstanding?

He already explained that saying he made no plays from the UK. The apologies should be made by Rollbit for the delay. The statement about the UK isn’t the cause of the delay. Rollbit’s implied making one bet from the UK allows them to steal $64k and they aren’t changing their mind. Rollbit hasn’t conclusively proved that plays were made from the UK. Seems the OP travels a lot and has been honest on his travels. These delays aren’t acceptable and only a few books use them. If other books can get these KYC checks done in a week or two, all books can get it done.

Its not that the KYC is taking so long, its that they are outright refusing to complete a KYC, as they know they cant argue against all of the documentation I can provide, this is the main problem.

I think you should accept that Rollbit made their decision long ago and there isn't anything that you can supply that will change their mind. This is the first time that I've ever recommended an attorney. You need an attorney in Curacao that will work on contingency. If an attorney accepts on a contigency basis, you have a great chance to win. In a real court, Rollbit has to prove guilt.

[Petermario]

See below draft email for the Rollbit team as well as reattaching their last email for reference.

[Image snip]

Hi Rollbit team,

I can provide ample proof that I still live in Luxembourg, being able to provide employment contract, utility bills, rental agreement, residence permit, Spanish ID, bank statement and other documentation you deem necessary. The point is that this documentation proves that I have been living in Luxembourg for the entirety of my time at Rollbit, thus confirming that I was not in breach of the TOS.

I understand if you don’t want to open my account back up given you have doubts about my CURRENT living situation (although all of the documentation I can provide should suffice to prove that, by living in Luxembourg, I can´t be living in the UK at the same time), but it should be sufficient to release my funds as I can prove beyond any doubt that I was living in Luxembourg when using the account.

Moreover, I am also willing to carry out a video KYC upon short notice, proving that I live in Luxembourg  (so you can be certain that I am still in Luxembourg), and provide all of the above documentation live (you would need to provide me sufficient time to gather all the documentation you deem necessary).

Perhaps it'll be nice to also address the previous statement about being UK resident, explaining why you made that statement and "apologize" for the inconvenience it caused, that you mean no harm or to mislead the team, just a simple misunderstanding?

He already explained that saying he made no plays from the UK. The apologies should be made by Rollbit for the delay. The statement about the UK isn’t the cause of the delay. Rollbit’s implied making one bet from the UK allows them to steal $64k and they aren’t changing their mind. Rollbit hasn’t conclusively proved that plays were made from the UK. Seems the OP travels a lot and has been honest on his travels. These delays aren’t acceptable and only a few books use them. If other books can get these KYC checks done in a week or two, all books can get it done.

Its not that the KYC is taking so long, its that they are outright refusing to complete a KYC, as they know they cant argue against all of the documentation I can provide, this is the main problem.

I think you should accept that Rollbit made their decision long ago and there isn't anything that you can supply that will change their mind. This is the first time that I've ever recommended an attorney. You need an attorney in Curacao that will work on contingency. If an attorney accepts on a contigency basis, you have a great chance to win. In a real court, Rollbit has to prove guilt.

I just sent them the email I sent here yesterday. If they still refuse to carry out a KYC, I dont think I have any other option than to do as you suggest and get a lawyer in their regulated jurisdicition. Although understandably this is the last thing I want to do as it will only draw out the process and demand a lot of from me (probably upfront costs and a lot of time).

Please feel free to pitch any other ideas if you have.

[holydarkness]

I think you should accept that Rollbit made their decision long ago and there isn't anything that you can supply that will change their mind. This is the first time that I've ever recommended an attorney. You need an attorney in Curacao that will work on contingency. If an attorney accepts on a contigency basis, you have a great chance to win. In a real court, Rollbit has to prove guilt.

I just sent them the email I sent here yesterday. If they still refuse to carry out a KYC, I dont think I have any other option than to do as you suggest and get a lawyer in their regulated jurisdicition. Although understandably this is the last thing I want to do as it will only draw out the process and demand a lot of from me (probably upfront costs and a lot of time).

Please feel free to pitch any other ideas if you have.

If they still refuse your request for KYC despite all of those efforts and email, I would... suggest to try to escalate them to CG or AG first before jumping straight to court room. Might safe your time and headache. They'll probably be able convince Rollbit to allow an enhanced KYC if you can present to the arbitrator those strong evidences that you're still a LUX resident.

[Pmalek]

Hello, I was scrolling around this forum and I noticed you are also having trouble with Rollbit, they also locked my account with well over $55k. Do you mind if we DM?

If you have a scam accusation against Rollbit, please present your case clearly in a new thread. You can follow this scam report format.

I just sent them the email I sent here yesterday. If they still refuse to carry out a KYC, I dont think I have any other option than to do as you suggest and get a lawyer in their regulated jurisdicition.

That should be the last thing you do after you have exhausted all other possibilities. Before you do that, take holydarkness' advice and get in contact with Casino Guru and/or AskGamblers. If that doesn't work, check with the regulatory body of Rollbit.

[Rating Place]

See below draft email for the Rollbit team as well as reattaching their last email for reference.

[Image snip]

Hi Rollbit team,

I can provide ample proof that I still live in Luxembourg, being able to provide employment contract, utility bills, rental agreement, residence permit, Spanish ID, bank statement and other documentation you deem necessary. The point is that this documentation proves that I have been living in Luxembourg for the entirety of my time at Rollbit, thus confirming that I was not in breach of the TOS.

I understand if you don’t want to open my account back up given you have doubts about my CURRENT living situation (although all of the documentation I can provide should suffice to prove that, by living in Luxembourg, I can´t be living in the UK at the same time), but it should be sufficient to release my funds as I can prove beyond any doubt that I was living in Luxembourg when using the account.

Moreover, I am also willing to carry out a video KYC upon short notice, proving that I live in Luxembourg  (so you can be certain that I am still in Luxembourg), and provide all of the above documentation live (you would need to provide me sufficient time to gather all the documentation you deem necessary).

Perhaps it'll be nice to also address the previous statement about being UK resident, explaining why you made that statement and "apologize" for the inconvenience it caused, that you mean no harm or to mislead the team, just a simple misunderstanding?

He already explained that saying he made no plays from the UK. The apologies should be made by Rollbit for the delay. The statement about the UK isn’t the cause of the delay. Rollbit’s implied making one bet from the UK allows them to steal $64k and they aren’t changing their mind. Rollbit hasn’t conclusively proved that plays were made from the UK. Seems the OP travels a lot and has been honest on his travels. These delays aren’t acceptable and only a few books use them. If other books can get these KYC checks done in a week or two, all books can get it done.

Its not that the KYC is taking so long, its that they are outright refusing to complete a KYC, as they know they cant argue against all of the documentation I can provide, this is the main problem.

I think you should accept that Rollbit made their decision long ago and there isn't anything that you can supply that will change their mind. This is the first time that I've ever recommended an attorney. You need an attorney in Curacao that will work on contingency. If an attorney accepts on a contigency basis, you have a great chance to win. In a real court, Rollbit has to prove guilt.

I just sent them the email I sent here yesterday. If they still refuse to carry out a KYC, I dont think I have any other option than to do as you suggest and get a lawyer in their regulated jurisdicition. Although understandably this is the last thing I want to do as it will only draw out the process and demand a lot of from me (probably upfront costs and a lot of time).

Please feel free to pitch any other ideas if you have.

Try to find a lawyer that will take your case on contingency. There’s no upfront cost but they will take a percentage of what you get paid. When lawyers take cases on contingency, they are fairly sure they will win. As far as holydarkness’ suggestion of Ask Gamblers and CG, I don’t trust either to side with you. Rollbit could fabricate something. If you lose with AG or CG, it kills your case in court. As said before, this is the first time I’ve suggested this route. Judges will side with you and your case is solid enough that a lawyer will take the case on contingency. Some rules in ToS won’t hold up in court. A few bets from the UK will not invalidate $64k winnings. The only way Rollbit pays $64k is if they are forced to pay.

Edit- just saw the post by Pmalek. A regulatory body may also work although on this case, I’d avoid AG and CG. There’s been some weird rulings by CG and you don’t want to hurt your case. If a court accepts AG or CG as an expert, your case is over.

[holydarkness]

Hello, I was scrolling around this forum and I noticed you are also having trouble with Rollbit, they also locked my account with well over $55k. Do you mind if we DM?

If you have a scam accusation against Rollbit, please present your case clearly in a new thread. You can follow this scam report format.

[...]

He already has his own thread. So far, the on-going narrative about his case is that his account being locked for investigation by third party. I assume it's their game provider, following a big win, which kinda normal procedure.

Edit: nope, was just reading the updated situation from his thread, it's about allegation of suspicious source of fund.

[Pmalek]

Some rules in ToS won’t hold up in court. A few bets from the UK will not invalidate $64k winnings.

That's just the thing: we have no way of knowing that. All we have is our gut feeling whether or not OP is telling the truth. Only he knows if he is being honest or not. And if he is absolutely certain in his innocence, then it makes sense going down the road of a lawsuit.

@Petermario
Have you given any thought about what I said regarding GSM triangulation to try and prove the locations where you were physically when you accessed and played at Rollbit? Check with your data providers to see what they say on that subject and do some google searching.

[Rating Place]

Some rules in ToS won’t hold up in court. A few bets from the UK will not invalidate $64k winnings.

That's just the thing: we have no way of knowing that. All we have is our gut feeling whether or not OP is telling the truth. Only he knows if he is being honest or not. And if he is absolutely certain in his innocence, then it makes sense going down the road of a lawsuit.

@Petermario
Have you given any thought about what I said regarding GSM triangulation to try and prove the locations where you were physically when you accessed and played at Rollbit? Check with your data providers to see what they say on that subject and do some google searching.

My thinking is even if a court deemed that some plays came from the UK, only those bets would be cancelled. The others bets would stand. The way Rollbit wants to apply their ToS, if one play came from the UK, then they can take the whole $64k. AG and CR may agree that one play voids all winnings but a real court isn’t going to do that.

[Hhampuz]

Some rules in ToS won’t hold up in court. A few bets from the UK will not invalidate $64k winnings.

That's just the thing: we have no way of knowing that. All we have is our gut feeling whether or not OP is telling the truth. Only he knows if he is being honest or not. And if he is absolutely certain in his innocence, then it makes sense going down the road of a lawsuit.

@Petermario
Have you given any thought about what I said regarding GSM triangulation to try and prove the locations where you were physically when you accessed and played at Rollbit? Check with your data providers to see what they say on that subject and do some google searching.

My thinking is even if a court deemed that some plays came from the UK, only those bets would be cancelled. The others bets would stand. The way Rollbit wants to apply their ToS, if one play came from the UK, then they can take the whole $64k. AG and CR may agree that one play voids all winnings but a real court isn’t going to do that.

With your unwavering support and conviction about this I am surprised you aren't offering your services for this, considering the way you are talking about it. Your hatred for rollbit is just an added bonus!

[Rating Place]

Some rules in ToS won’t hold up in court. A few bets from the UK will not invalidate $64k winnings.

That's just the thing: we have no way of knowing that. All we have is our gut feeling whether or not OP is telling the truth. Only he knows if he is being honest or not. And if he is absolutely certain in his innocence, then it makes sense going down the road of a lawsuit.

@Petermario
Have you given any thought about what I said regarding GSM triangulation to try and prove the locations where you were physically when you accessed and played at Rollbit? Check with your data providers to see what they say on that subject and do some google searching.

My thinking is even if a court deemed that some plays came from the UK, only those bets would be cancelled. The others bets would stand. The way Rollbit wants to apply their ToS, if one play came from the UK, then they can take the whole $64k. AG and CR may agree that one play voids all winnings but a real court isn’t going to do that.

With your unwavering support and conviction about this I am surprised you aren't offering your services for this, considering the way you are talking about it. Your hatred for rollbit is just an added bonus!

We should stick to facts instead of personal attacks. Rollbit isn’t paying a player $64k because he may have played from a restricted country. This isn’t right and should be called out.

Edit https://bitcointalk.org/index.php?topic=5481683.0 Rollbit has the most amount of cases in scam accusations the last 2 years. This is my worry.

[holydarkness]

Edit https://bitcointalk.org/index.php?topic=5481683.0 Rollbit has the most amount of cases in scam accusations the last 2 years. This is my worry.

To be fair, I think the status of the cases themselves also need to be put into consideration. My pure opinion, a casino with two dozens of accusations where twenty of them are resolved worth more trust than a casino with five or three cases where none of them are resolved. Not pointing out at any casino, I'm throwing random numbers there just to stress the importance of number of cases being resolved above the numbers of cases they have over the years.

[CypherMonk]

-

I have spent quality time reading all the posts here and it's clear that OP made some mistakes which involve him admitting to being a resident of the UK to Rollbit.

However, Rollbit on the other hand seems to be looking for a flaw to seize their players' winnings, not only have they only replied once in this thread now. It's clear that they don't value their customers' opinions.

This is $64k of someone's hard-earned money we are talking about here. Should the campaign managers sit idle without doing anything?

OP is clearly ready to verify his residence in Luxembourg but Rollbit is not even eager to take a look at the evidence.

The funny part is, this issue doesn't only apply to Rollbit on this forum, there are many casinos here that do this. When it comes to promoting their business through signature campaigns, they are active but when the issue arises they disappear.

OP has been a player for one year now and the casino does nothing, especially when he was losing but once he won big they are pained to pay him.

These campaign managers here are not doing their job properly, you all should join hands and enjoy that these casinos you all promote solve issues with their customers when they arise. Campaigns on this forum are all about people making money without caring if people get scammed later.

[holydarkness]

I have spent quality time reading all the posts here and it's clear that OP made some mistakes which involve him admitting to being a resident of the UK to Rollbit.

However, Rollbit on the other hand seems to be looking for a flaw to seize their players' winnings, not only have they only replied once in this thread now. It's clear that they don't value their customers' opinions.

This is $64k of someone's hard-earned money we are talking about here. Should the campaign managers sit idle without doing anything?

OP is clearly ready to verify his residence in Luxembourg but Rollbit is not even eager to take a look at the evidence.

The funny part is, this issue doesn't only apply to Rollbit on this forum, there are many casinos here that do this. When it comes to promoting their business through signature campaigns, they are active but when the issue arises they disappear.

OP has been a player for one year now and the casino does nothing, especially when he was losing but once he won big they are pained to pay him.

These campaign managers here are not doing their job properly, you all should join hands and enjoy that these casinos you all promote solve issues with their customers when they arise. Campaigns on this forum are all about people making money without caring if people get scammed later.

First of all, I'll suggest you to do a quote properly next time. It's rather impressive that the quote pyramid you did actually doesn't reflect to the real post content of the user, i.e. the person didn't actually quote the other person.

Moving to address your point, what do you propose campaign managers do when a scam accusation or an issue appeared on this forum? Pausing their campaign immediately until it got resolved? I think we'll see a lot of pauses, then, since almost new scam accusations and issues with casinos, both valid and invalid, appear weekly.