Account wiped with $64k on Rollbit.com

[_BlackStar]

-snip-

I never admitted to play from Spain and the UK, I was barely explaining why the IP ping showed Spain and the UK respectively. As you point out, the fact that my IP was showing Spain or the UK was never flagged to me and I never received a warning or pop-up for this, therefore, how was I supposed to know that my pings where in fact from the country my SIM is from and not from LUX where I was in? This could easily be settled by completing KYC, and as I stated before I am happy to provide all the documentation deemed necessary, including LUX resident permit, Spanish ID document, employment contract, rent agreement, etc.

IMO - @Rollbit Razer needs to see your complaint and requests regarding this to make things fair. I haven't seen any responses so far other than the above - but giving you the option to defend yourself like proving you're not playing from Spain or England makes sense.

Be patient and wait - but first, have you received this one in your wallet?

OP had their deposit returned (including an extra $1,357.41)

[Petermario]

I have not filed any complaint yet, not sure what the process is to be honest, but will start looking for legal counsel on my end as wiping my account and keeping my funds without letting me KYC is completely illegal from what I have read.

Whether you'd like to have an arbitrator to get into your case or try to solve it through the forum is completely up to you, but understand that once you proceed with an arbitrator, Rollbit has the full right to only answer you there and ignore other means of resolution attempt.

If you want to proceed with an arbitrator though... did your bets happen to be sportsbetting related or they're purely casino games? I ask because far as I know, Rollbit is only on CasinoGuru, and CG does not handle cases that are sport-betting related; other than that, you have to escalate to their licensor.

It seems from communications with the Rollbit support team that I have no choice but to take legal action. Although of course my preferred option would be to resolve this amicably through the forum, as I cannot see any good reason for the Rollbit team not to KYC my account so I can withdraw the funds.

Also wanted to address Razer´s post directly.

Reading through the posts here, I have seen a couple of similar cases in which users were connecting from restricted regions and ultimately got their accounts paid out. I believe my case to be much clearer, given that I actually reside in an unrestricted region and can prove it if given the chance to complete a full KYC.

1. When logging in from LUX (using my Spanish phone data), I did not receive any indication that I was actually pinging from Spain, therefore, there was no way I could know that this was in breach of the ToS.

2. I am a LUX resident, and as such, I should be compliant with the ToS as they specify that you need to be a resident of that country. To this effect, I can provide my Spanish ID, my LUX resident permit, my rent agreement and my employment contract if necessary.

3. If using my Spanish data provider resulted in me connecting from a restricted region as you say, I should have been notified to this effect and not been allowed to make any deposits/withdrawals. I understood there was no issue given that I was in LUX, without knowing that my phone was pinging from Spain (this should have been flagged to me).

Please let me complete the KYC to prove that what I say is the truth and allow me to withdraw my funds.

[Petermario]

-snip-

I never admitted to play from Spain and the UK, I was barely explaining why the IP ping showed Spain and the UK respectively. As you point out, the fact that my IP was showing Spain or the UK was never flagged to me and I never received a warning or pop-up for this, therefore, how was I supposed to know that my pings where in fact from the country my SIM is from and not from LUX where I was in? This could easily be settled by completing KYC, and as I stated before I am happy to provide all the documentation deemed necessary, including LUX resident permit, Spanish ID document, employment contract, rent agreement, etc.

IMO - @Rollbit Razer needs to see your complaint and requests regarding this to make things fair. I haven't seen any responses so far other than the above - but giving you the option to defend yourself like proving you're not playing from Spain or England makes sense.

Be patient and wait - but first, have you received this one in your wallet?

OP had their deposit returned (including an extra $1,357.41)

Yes, i received it the day before they closed my account.

[holydarkness]

OP, to clarify one thing that I forgot to made a follow up yesterday when inquiring about UK IP address. As you explained that you have to have UK number because you work there often, did you ever play when you're in UK soil?

[Petermario]

OP, to clarify one thing that I forgot to made a follow up yesterday when inquiring about UK IP address. As you explained that you have to have UK number because you work there often, did you ever play when you're in UK soil?

I dont think I ever did, I frequently left the UK SIM active accidentally when travelling back to LUX (maybe for 1-2 days at a time without noticing) - as the data is also usable without extra charge throughout Europe (although it is more expensive than the Spanish one).

[holydarkness]

OP, to clarify one thing that I forgot to made a follow up yesterday when inquiring about UK IP address. As you explained that you have to have UK number because you work there often, did you ever play when you're in UK soil?

I dont think I ever did, I frequently left the UK SIM active accidentally when travelling back to LUX (maybe for 1-2 days at a time without noticing) - as the data is also usable without extra charge throughout Europe (although it is more expensive than the Spanish one).

If you can be sure whether you never accessed Rollbit from when you're staying in the UK during your work-related visits, that'll be very neat. UK is also one of the restricted territories for Rollbit... though I guess there is no sure way to prove that you never accessed from UK, be it from rollbit's side of from yours.

[Petermario]

OP, to clarify one thing that I forgot to made a follow up yesterday when inquiring about UK IP address. As you explained that you have to have UK number because you work there often, did you ever play when you're in UK soil?

I dont think I ever did, I frequently left the UK SIM active accidentally when travelling back to LUX (maybe for 1-2 days at a time without noticing) - as the data is also usable without extra charge throughout Europe (although it is more expensive than the Spanish one).

If you can be sure whether you never accessed Rollbit from when you're staying in the UK during your work-related visits, that'll be very neat. UK is also one of the restricted territories for Rollbit... though I guess there is no sure way to prove that you never accessed from UK, be it from rollbit's side of from yours.

I am certain I never played on the site while in the UK, but as you say I am not sure how I could prove this.

However, don´t you think that proving that I am a LUX resident (and full time employee there) will solve the case here? I understand their argument for keeping the funds is that I knowingly was in breach of ToS, which is completely untrue.

[holydarkness]

If you can be sure whether you never accessed Rollbit from when you're staying in the UK during your work-related visits, that'll be very neat. UK is also one of the restricted territories for Rollbit... though I guess there is no sure way to prove that you never accessed from UK, be it from rollbit's side of from yours.

I am certain I never played on the site while in the UK, but as you say I am not sure how I could prove this.

However, don´t you think that proving that I am a LUX resident (and full time employee there) will solve the case here? I understand their argument for keeping the funds is that I knowingly was in breach of ToS, which is completely untrue.

I do think that it'll be fair if they allows for an enhanced KYC to confirm your current residency, especially as you've given your consent to undergo it. Hence my previous posts regarding the matter.

Razer was online a few days after he made his explanation, but perhaps that was for a fleeting moment and he can't address your issue yet. I'll try to reach him again after a couple of days if the silence remains.

[Rating Place]

I know that Rollbit said that they goe block but why aren't they banning VPN use?

[memehunter]

This is a classic case of casino using tricks to confisticate fair winnings. OP does not reside in unrestricted country and he is willing to go through KYC, that alone shows OP''s honesty while casino's miles away. From what I seen so far OP did not abuse any bonus or gained any edge so;
Stop this 'Crypto Gambling Wild West Shit Show' (coined by efialtis) and pay the man his money.

[AHOYBRAUSE]

Kind of just wanted to provide my opinion having seen plenty of threads about crypto casinos for a while (yes newly created bitcointalk account)

- if the site's representative original response here was correct, and provided the login information for specific countries, i don't understand how this is not being looked at more by users responding, and disagreeing with the site.

- Also, in regards to a user submitting KYC now, the issue the site would potentially have then may be attempts to circumvent KYC or have a friend complete it even if its not the case for this user specifically that is the standard practice.

Obviously if OP is legitimate i wish them nothing but the best in terms of recovering their funds, but it seems strange for the site's representative to have provided % figures for login data and the OP still seems to be adament they are abiding by the TOS

- To my knowledge Most sites is not allowed to accept users who accessing it from a restricted region. Obviously the overule rule is 'reside in' however if the user has moved or may be moving regions, then the site still has a right to prevent their access to the site as it risks them losing their license if they knowingly allow restricted users to use it after becoming aware they may breach the TOS. .

Yeah right, you just registered to post here, makes perfect "sense". Didn't know we are in the shilling business now.
Why even bother making this post.

There are legitimate questions being asked before but yet the rollbit rep doesn't bother to follow up to his yet another useless reply. "refunded the deposit" -> nothing arrived. Outlandish claims -> nothing to back it back and doesn't even bother to offer KYC.
Depositing and playing was no problem with endless "banned IPs" but now that the player won something there is a problem. Shady as always, nothing new from rollbit.

[holydarkness]

Kind of just wanted to provide my opinion having seen plenty of threads about crypto casinos for a while (yes newly created bitcointalk account)

- if the site's representative original response here was correct, and provided the login information for specific countries, i don't understand how this is not being looked at more by users responding, and disagreeing with the site.

- Also, in regards to a user submitting KYC now, the issue the site would potentially have then may be attempts to circumvent KYC or have a friend complete it even if its not the case for this user specifically that is the standard practice.

Obviously if OP is legitimate i wish them nothing but the best in terms of recovering their funds, but it seems strange for the site's representative to have provided % figures for login data and the OP still seems to be adament they are abiding by the TOS

- To my knowledge Most sites is not allowed to accept users who accessing it from a restricted region. Obviously the overule rule is 'reside in' however if the user has moved or may be moving regions, then the site still has a right to prevent their access to the site as it risks them losing their license if they knowingly allow restricted users to use it after becoming aware they may breach the TOS. .

Not sure why you deleted your post, but to answer your question about an attempt to circumvent KYC by having a friend to complete them, you can rest assured that casinos aren't born yesterday, they have ways to validate whether the user in front of them during the video call is indeed the player or someone else posing as them. It's proven on a past case. So, if Rollbit agrees to a video verification to settle this matter, that would be a quite insignificant issue.