Account wiped with $64k on Rollbit.com

[Petermario]

Please see below screenshots of the communication with Vodafone (my phone supplier). It is in Spanish but they say that you are a sign a local IP (Spanish) when roaming data abroad. (see as well the copied text in Spanish)

https://www.talkimg.com/images/2024/06/25/hfLxv.jpeg

https://www.talkimg.com/images/2024/06/25/hf4OI.jpeg

"Hola, te atiende Mirelys, asesora de tu equipo Vodafone Empresa. Con respecto a tu consulta te informo, que cuando estás en roaming en la Unión Europea, se te asigna una dirección IP del país de origen. Ha sido un verdadero placer atenderte a través de nuestro canal. Si tienes alguna consulta más aquí nos tienes a tu entera disposición para ayudarte. Un saludo y esperamos que pases un magnifico día"

"Cuando estás en roaming en la Unión Europea (UE), se te asigna una dirección IP del país de origen, en este caso Española."

I also asked for an email to be sent to me to confirm this, but she said that it was not necessary (or that they ever to this). If needed, I could probably phone them up and get them to issue me an official statement?

[AHOYBRAUSE]

Please see below screenshots of the communication with Vodafone (my phone supplier). It is in Spanish but they say that you are a sign a local IP (Spanish) when roaming data abroad. (see as well the copied text in Spanish)





"Hola, te atiende Mirelys, asesora de tu equipo Vodafone Empresa. Con respecto a tu consulta te informo, que cuando estás en roaming en la Unión Europea, se te asigna una dirección IP del país de origen. Ha sido un verdadero placer atenderte a través de nuestro canal. Si tienes alguna consulta más aquí nos tienes a tu entera disposición para ayudarte. Un saludo y esperamos que pases un magnifico día"

"Cuando estás en roaming en la Unión Europea (UE), se te asigna una dirección IP del país de origen, en este caso Española."

I also asked for an email to be sent to me to confirm this, but she said that it was not necessary (or that they ever to this). If needed, I could probably phone them up and get them to issue me an official statement?

I am afraid you need more than a screenshot of a chat to prove that. Better would be at least an email from their official support. Much better of course would a real letter, just tell them it's of high importance for you. Since you are a customer they really should do that and not just say "it was not necessary".

A chat can easily be faked and I already know rollbit would not be willing to accept a chat screenshot, trust me.

[Rating Place]

I don’t think it matters what the OP supplies at this point. No way Rollbit is shelling out $64k. The rest is just for show.

[holydarkness]

I don’t think it matters what the OP supplies at this point. No way Rollbit is shelling out $64k. The rest is just for show.

How exactly is what OP supplies doesn't matter at this point? If OP can prove --beyond reasonable doubt and all-- that he's the victim here and he did nothing wrong, either Rollbit can and should pay them or people should consider Rollbit as rather suspicious. This is how this board works: proof.


OP, I'll try to bring this matter once again to Razer, it'll be nice if you can provide us what AHOYBRAUSE asked. I'll ping Razer once you attach a screenshot [or a photo of that official letter] here.

[Petermario]

I am talking to them to try to get an official communication. Will an email from them suffice do you think? In the meantime, they answered again on the matyer this morning on the chat (see below extract), I have asked them to provide the same by email.

" Hola, te atiende David, asesor de tu equipo Vodafone Empresa.
Cuando te encuentras en roaming (itinerancia) y te conectas a una red móvil con tu tarjeta SIM de la Unión Europea (UE) mientras viajas al extranjero dentro de la UE, tu dirección IP depende tanto del proveedor de origen como del proveedor de itinerancia. Sin embargo, en la mayoría de los casos dentro de la UE/EEE, el tráfico de red se encamina a través de tu proveedor de origen. A efectos de geolocalización, parecerá que estás en tu país de origen. Esto significa que, aunque estés en otro país, tu dirección IP se asignará desde tu país de origen.
Si deseas verificar la geolocalización de tu dirección IP actual, puedes utilizar herramientas en línea como “Cuál es mi IP” o “IP Location”. Simplemente ingresa tu dirección IP y podrás ver detalles como la latitud, longitud, ciudad, región y país asociados a ella.
En este canal solo le damos la información de la que disponemos, no podemos profundizar técnicamente en cómo funciona la IP en el extranjero, si quiere información más técnica puede contactar con soporte en el 22122 o en cualquier servicio especializado."

[Pmalek]

Both Lens and Google Translate confirm that what OP posted is the truth. But now we need an official confirmation in the form of a document from the Spanish data provider. You can then use that as proof that Rollbit's claim that you should have a Luxembourg IP is false. That proof is crucial to both Rollbit and an eventual mediator if the casino disagrees with the provided evidence. 

[AHOYBRAUSE]

Both Lens and Google Translate confirm that what OP posted is the truth. But now we need an official confirmation in the form of a document from the Spanish data provider. You can then use that as proof that Rollbit's claim that you should have a Luxembourg IP is false. That proof is crucial to both Rollbit and an eventual mediator if the casino disagrees with the provided evidence.  

First of all Razor has to come from his high horse and actually accept that they may have made a mistake. In his previous comments here he made it look like rollbit is without a question always right and players are always scammers or people that want to take advantage of the casino.

In reality we all know that casinos very often take advantage of players and not the other way around.

[Rating Place]

I don’t think it matters what the OP supplies at this point. No way Rollbit is shelling out $64k. The rest is just for show.

How exactly is what OP supplies doesn't matter at this point? If OP can prove --beyond reasonable doubt and all-- that he's the victim here and he did nothing wrong, either Rollbit can and should pay them or people should consider Rollbit as rather suspicious. This is how this board works: proof.


OP, I'll try to bring this matter once again to Razer, it'll be nice if you can provide us what AHOYBRAUSE asked. I'll ping Razer once you attach a screenshot [or a photo of that official letter] here.

I know we talked about binding arbitration but unless I missed something, there’s no binding arbitration here. $64k passed the amount where our opinion matters at all. One man’s proof isn’t the same as another’s.

[AHOYBRAUSE]

I don’t think it matters what the OP supplies at this point. No way Rollbit is shelling out $64k. The rest is just for show.

How exactly is what OP supplies doesn't matter at this point? If OP can prove --beyond reasonable doubt and all-- that he's the victim here and he did nothing wrong, either Rollbit can and should pay them or people should consider Rollbit as rather suspicious. This is how this board works: proof.


OP, I'll try to bring this matter once again to Razer, it'll be nice if you can provide us what AHOYBRAUSE asked. I'll ping Razer once you attach a screenshot [or a photo of that official letter] here.

I know we talked about binding arbitration but unless I missed something, there’s no binding arbitration here. $64k passed the amount where our opinion matters at all. One man’s proof isn’t the same as another’s.

Seriously, just stay out of it. You have absolutely nothing to say other than nonsense while others are trying to help OP. We give advise that could be crucial for the development of this case. Obviously you can't read and are resistant to see any possible mistake the casino is doing here.

Sure, OP might be right and/or the casino might be right, but not giving the player a chance to prove his innocence is just as stupid as some of the things you are throwing around in the scam accusation section.
I don't know why you are defending the casinos here so hard, maybe you want them to pay you for your useless "casino ratings list", where hilariously nitrobetting has a top spot. That itself says a lot about your list. Since you are absolutely no help I think you really should just mind your own business.

[Rating Place]

I don’t think it matters what the OP supplies at this point. No way Rollbit is shelling out $64k. The rest is just for show.

How exactly is what OP supplies doesn't matter at this point? If OP can prove --beyond reasonable doubt and all-- that he's the victim here and he did nothing wrong, either Rollbit can and should pay them or people should consider Rollbit as rather suspicious. This is how this board works: proof.


OP, I'll try to bring this matter once again to Razer, it'll be nice if you can provide us what AHOYBRAUSE asked. I'll ping Razer once you attach a screenshot [or a photo of that official letter] here.

I know we talked about binding arbitration but unless I missed something, there’s no binding arbitration here. $64k passed the amount where our opinion matters at all. One man’s proof isn’t the same as another’s.

Seriously, just stay out of it. You have absolutely nothing to say other than nonsense while others are trying to help OP. We give advise that could be crucial for the development of this case. Obviously you can't read and are resistant to see any possible mistake the casino is doing here.

Sure, OP might be right and/or the casino might be right, but not giving the player a chance to prove his innocence is just as stupid as some of the things you are throwing around in the scam accusation section.
I don't know why you are defending the casinos here so hard, maybe you want them to pay you for your useless "casino ratings list", where hilariously nitrobetting has a top spot. That itself says a lot about your list. Since you are absolutely no help I think you really should just mind your own business.

I don’t know what you are talking about. I’m backing the player, stated so in this thread and told him to file complaints. I have Rollbit D+ for this type of behavior and know they aren’t paying even though you are right in “resident” rule.

[Petermario]

I called them up and they said they would be emailing me the same confirmation, in the meantime I leave another confirmation I got from another support member in the chat (he mentioned chat communication can be considered as official).

https://www.talkimg.com/images/2024/06/25/hjyev.jpeg

[EarnOnVictor]

I called them up and they said they would be emailing me the same confirmation, in the meantime I leave another confirmation I got from another support member in the chat (he mentioned chat communication can be considered as official).

Please see below screenshots of the communication with Vodafone (my phone supplier). It is in Spanish but they say that you are a sign a local IP (Spanish) when roaming data abroad. (see as well the copied text in Spanish)

-snip

I also asked for an email to be sent to me to confirm this, but she said that it was not necessary (or that they ever to this). If needed, I could probably phone them up and get them to issue me an official statement?

I've started reading from the main OP and I can say I am not surprised at all, this is not the first time that casinos have looked for pretences like this to steal people's money. It's usually the case of a double account or VPN violation, but now, it is a roaming problem. When does roaming becomes an issue, after all, it will never indicate a VPN but local access and it is never by force to use the ISP of the country you live in especially if you are used to the one you have back home or is cheaper. Can't someone travel across the globe and still register with them with a country? This is absurd and annoying, another reason why casinos should be strictly regulated. If they are truly regulated, this kind of cheating will stop as they will not dare to allow themselves to be reported for a clear case of cheating like this.

As it is, it is obvious that your contact can do nothing as she will only tell you what the management wants you to know, her hands must be tied. All you can do is start calling them out on the internet or find a lawyer in the country they run their operation from, like the headquarters. But be sure of this as many of them hide where they truly are to make the jurisdiction difficult for a lawsuit. Just keep the little evidence and conversation you have for this purpose. I believe when they see your lawyer's letter, they will do something. And if they prove stubborn, head to court and still let them pay for the legal fees. Also, weak or not, let your lawyer copy their supposed regulator. Casinos often get away with this since people do not know what to do and the governments are doing nothing about it. Even if you violate their terms and conditions, they should at least send your money to you before terminating your account.

[holydarkness]

How exactly is what OP supplies doesn't matter at this point? If OP can prove --beyond reasonable doubt and all-- that he's the victim here and he did nothing wrong, either Rollbit can and should pay them or people should consider Rollbit as rather suspicious. This is how this board works: proof.

I know we talked about binding arbitration but unless I missed something, there’s no binding arbitration here. $64k passed the amount where our opinion matters at all. One man’s proof isn’t the same as another’s.

Unless we have different understanding of binding arbitration, where it will have each of the party involved to adhere to the ruling by the arbitrator, then no, there is no binding arbitration provided by the forum or on this board. So what's the point of your previous post, again?

I called them up and they said they would be emailing me the same confirmation, in the meantime I leave another confirmation I got from another support member in the chat (he mentioned chat communication can be considered as official).

If you want to, I can ping Razer now instead of waiting for the email, but I personally think AHOYBRAUSE's suggestion about email and that Rollbit won't accept the screenshot as a compelling evidence has merit, given that the likelihood of successfully having Razer to re-visit this thread and consider my suggestion for video KYC will only work once.

Your call.

I've started reading from the main OP [...]

[...] All you can do is start calling them out on the internet or find a lawyer in the country they run their operation from, like the headquarters. [...]

Then you'll surely also read that we're trying to deescalate the situation here, see if we can get it resolved without further hassle for OP, so I am not sure where this suggestion to escalate it [to the worst nightmare, if I may add] come from. Or why.

And from the current narrative, if you do read this thread carefully, then I think there is a possible scenario of misunderstanding. Rollbit can easily mistaken that OP accessed from Spain, given the compelling evidence they have if we consider it from their perspective.

[Pmalek]

I called them up and they said they would be emailing me the same confirmation, in the meantime I leave another confirmation I got from another support member in the chat (he mentioned chat communication can be considered as official).

Rollbit can always claim that they can't see who you are talking to, and they wouldn't be wrong. All we see are the names Toby and David. There is no proof that the person you spoke with belongs to your data provider's customer support. There is no link to a webpage visible anywhere. An official document signed and stamped by Vodafone would be much more credible.

[Petermario]

I called them up and they said they would be emailing me the same confirmation, in the meantime I leave another confirmation I got from another support member in the chat (he mentioned chat communication can be considered as official).

Rollbit can always claim that they can't see who you are talking to, and they wouldn't be wrong. All we see are the names Toby and David. There is no proof that the person you spoke with belongs to your data provider's customer support. There is no link to a webpage visible anywhere. An official document signed and stamped by Vodafone would be much more credible.

I have called them up again today and they confirmed that they would be sending me an email confirmation (although I havent received anything yet). I would rather wait to have the email confirmation as well before going back to Razer, as it is much more solid evidence.

[Petermario]

Finally managed to get them to issue me the same communication by email. I think this is good to ping Razer.

https://www.talkimg.com/images/2024/06/27/hopso.png

[holydarkness]

Finally managed to get them to issue me the same communication by email. I think this is good to ping Razer.

Thank you for that screenshot. I attached the translated version through Google translate below. I'll try to get Razer's attention for this case, hopefully he will spare some time to revisit this thread and get your case reinvestigated with this recent evidence. To be clear, suppose they asked for it, you're willing to undergo a video verification KYC?

[Pmalek]

This e-mail proves that Rollbit's earlier claim about the IP address always being a local one isn't correct and depends on several factors. Based on that, they can't accuse the player of playing from or residing in a banned territory. If the casino wants to confirm the information themselves, they can reach out to Vodefone Spain via the e-mail address in your screenshot or through a contact method of their choice.

[holydarkness]

Petermario, I learned that other than escalating to this forum, you also trying to get it resolved by reaching to their complaint team [or something like that]. As such, Razer can't do much, as that means of communication is now the one Rollbit is focusing themselves on.

[AHOYBRAUSE]

Petermario, I learned that other than escalating to this forum, you also trying to get it resolved by reaching to their complaint team [or something like that]. As such, Razer can't do much, as that means of communication is now the one Rollbit is focusing themselves on.

Well let's be honest, Razor pretty much shattered the case with his reply anyway. I don't see that he has any interest to step away from his initial reply.
Also, he never even came back here, so now him claiming it's out of his hands is just another classic move we have seen before.

Of course the player goes through any means necessary when he feels that he is getting cheated and treated unfairly. Other players do the same, have a case open here as well as on askgamblers or something similar, and nobody complained about this before.

Always the same.