BITZ casino stole my 3912 USDT

[Pmalek]

  The player's betting pattern was identified by the company's risk management as one that gives an advantage over other players' bets. The player made bets that contradicted the spirit of fair sports betting, which led to the decision to suspend cooperation with this player, and the account has been blocked.

That's the same answer that OP received from your customer support representative over live chat. Can you provide some more information about the ways this player's bets gave them an advantage over the bets of other player's, so we can get a clearer picture of what happened? What you said doesn't make the situation clearer. It just scratches the surface a bit without getting to the point.

[Mahdirakib]

~ The player made bets that contradicted the spirit of fair sports betting, which led to the decision to suspend cooperation with this player, and the account has been blocked. ~snip~

Wasn't expecting to get a response from you so quickly like this. I had informed to your support team about this accusation less than 5 hours ago. We were expecting a proper explanation and detailed reasons of this issue. But you have just copy-pasted the live support message here. What is the 'spirit of fair sports betting'?

[Andrew221]

  The player's betting pattern was identified by the company's risk management as one that gives an advantage over other players' bets. The player made bets that contradicted the spirit of fair sports betting, which led to the decision to suspend cooperation with this player, and the account has been blocked.

 every time the same answer

[Eternad]

  The player's betting pattern was identified by the company's risk management as one that gives an advantage over other players' bets. The player made bets that contradicted the spirit of fair sports betting, which led to the decision to suspend cooperation with this player, and the account has been blocked.

You should specify the nature of the violation arbitrage betting, match fixing involvement or bonus abused so that forum user will have an idea on the matters you are considering with your decision because the OP can gain the support here due to the baseless accusations due to your too much generalized reason.

Providing some proof even just a narrative will be helpful to your side. Your ToS is so scary with that kind of explanation since you can do this to anyone that wins on your casino without further explanation or simply your casino is high risk for players that is winning regularly.

[holydarkness]

  The player's betting pattern was identified by the company's risk management as one that gives an advantage over other players' bets. The player made bets that contradicted the spirit of fair sports betting, which led to the decision to suspend cooperation with this player, and the account has been blocked.

That's the same answer that OP received from your customer support representative over live chat. Can you provide some more information about the ways this player's bets gave them an advantage over the bets of other player's, so we can get a clearer picture of what happened? What you said doesn't make the situation clearer. It just scratches the surface a bit without getting to the point.

And while we're at it, Bitz_Casino, since you've popped back into the forum, do you mind to also explain about your license and why doesn't any seal of validation being displayed [and assured the players of your casino] on your site?

[memehunter]

  The player's betting pattern was identified by the company's risk management as one that gives an advantage over other players' bets. The player made bets that contradicted the spirit of fair sports betting, which led to the decision to suspend cooperation with this player, and the account has been blocked.

  We remind you that according to clause 7.6 of the Rules: "We may monitor and verify your behavior and activities on our site and take any measures at our discretion if we detect any violations of these rules or suspicions of unfair and dishonest play that gives any advantage.

  We may issue a warning, or immediately block your account, cancel your bonuses and winnings, withdraw funds, transfer data to the competent authorities, or file a lawsuit.

  We are not responsible for any losses or damages that may arise due to violation of these rules."

Please be specific or why all this word salad? We know you have just one rule:
 ''Player loose big we are happy, Player win big we will never pay''

[Bitz_Casino]

  All of this player’s bets were essentially value bets, which was confirmed by the support of the sportsbook provider and initially detected by the risk manager of the Bitz casino. The player made deposits of $750 and withdrew $937; the nature of his bets was initially clear and carried risks. We decided to proceed with the payment and observe further actions. Subsequently, the player repeatedly bet on matches with inflated odds, which were also recognized as valued bets by the sports line provider. The nature of the bets contradicts the spirit of fair play, and as a result, we decided to terminate cooperation with this user according to the terms and conditions and clause 7.6.

  Separately, we want to inform you that we are currently obtaining a new license from the island of Anjuan, and there will be an update on the website in the next few weeks. As you know, the conditions in Curaçao have changed significantly, and from July, the old licenses are no longer valid. We will inform you separately when the license is updated on the website, and we will celebrate this event together.

[rokuen]

snip

I lol'd.
Okay you don't like winners, but instead of lowering the betting limits, you hoped he would lose. This time he got lucky and now you are talking such nonsense.

btw anyone can compare your odds and bet365(or any other sportsbook) odds at the time OP placed his bets(thanks to https://betsapi.com/) and there is no significant difference. Pay out his winnings, don't embarrass yourself.

[holydarkness]

  All of this player’s bets were essentially value bets, which was confirmed by the support of the sportsbook provider and initially detected by the risk manager of the Bitz casino. The player made deposits of $750 and withdrew $937; the nature of his bets was initially clear and carried risks. We decided to proceed with the payment and observe further actions. Subsequently, the player repeatedly bet on matches with inflated odds, which were also recognized as valued bets by the sports line provider. The nature of the bets contradicts the spirit of fair play, and as a result, we decided to terminate cooperation with this user according to the terms and conditions and clause 7.6.

Can you please clarify if what you're trying to say with above paragraph is that you've released OP's fund? OP, Andrew221, can you also confirm this?

  Separately, we want to inform you that we are currently obtaining a new license from the island of Anjuan, and there will be an update on the website in the next few weeks. As you know, the conditions in Curaçao have changed significantly, and from July, the old licenses are no longer valid. We will inform you separately when the license is updated on the website, and we will celebrate this event together.

But you're still under GC until July? If you are, I think it'll be best to still put their seal of validation on your site. If you're not, then it'll be best to scrap any claim of being under GC altogether for the time being.

[Maus0728]

Sorry mate. I read through the response they gave, and it's not satisfactory enough to warrant them to block your account. Maybe you should take the case to sites Askgamblers who can act as mediators. Let them look at the evidence produced by Bitz that shows that you indeed took advantage when making the bets.

A. https://www.askgamblers.com/casino-complaints

Arrived at the same conclusion basing only with the reason why they've blocked your account and from what I see in that reason it's probably not a sincere or specific response, this is probably one of those responses where it's so generalized that it's not really the reason and in fact, they really don't have any reason why they have to block your account. Totally agree with this one recommendation because it would be helpful if other people or organization would get involved that the one that's in the hot seat is going to have to quickly respond or deal with the problem.

[Andrew221]

 All of this player’s bets were essentially value bets, which was confirmed by the support of the sportsbook provider and initially detected by the risk manager of the Bitz casino.

you can compare my odds and any other sportsbook odds at the time I placed  https://betsapi.com/

 The nature of his bets was initially clear and carried risks. We decided to proceed with the payment and observe further actions. Subsequently, the player repeatedly bet on matches with inflated odds, which were also recognized as valued bets by the sports line provider. The nature of the bets contradicts the spirit of fair play, and as a result, we decided to terminate cooperation with this user according to the terms and conditions and clause 7.6.

 What kind of nonsense is this? It's a shame. I have no words

[Pmalek]

  All of this player’s bets were essentially value bets...

OP claims to have made over 500 bets on basketball. If you say that all of them are value bets, can you please provide proof of 10 bets with the exact timestamp, so we can see those inflated odds that OP took advantage of. Alternatively, unlock the player's account but block their withdrawals and let OP post the last 10 bets they made as an example. Does that sound fair?

[Andrew221]

Can you please clarify if what you're trying to say with above paragraph is that you've released OP's fund? OP, Andrew221, can you also confirm this?

I made a deposit of $750. They made several payments totaling $937. The remaining $3912 was blocked  (sorry for my English)

[Andrew221]

Sorry mate. I read through the response they gave, and it's not satisfactory enough to warrant them to block your account. Maybe you should take the case to sites Askgamblers who can act as mediators. Let them look at the evidence produced by Bitz that shows that you indeed took advantage when making the bets.

A. https://www.askgamblers.com/casino-complaints

Arrived at the same conclusion basing only with the reason why they've blocked your account and from what I see in that reason it's probably not a sincere or specific response, this is probably one of those responses where it's so generalized that it's not really the reason and in fact, they really don't have any reason why they have to block your account. Totally agree with this one recommendation because it would be helpful if other people or organization would get involved that the one that's in the hot seat is going to have to quickly respond or deal with the problem.

Askgamblers do not have Bitz casino on their site
I have written complaints on these sites. But the answers are the same
https://kazinoazov.net/bitz-casino-schet-igroka-zakrit
https://forum.casino.ru/threads/kazino-bitz-zablokirovali-akkaunt-i-obnulili-balans.17086/
https://latestcasinobonuses.bet/casino-complaints/uchetnye-zapisi/zakrytie-blokirovka-akkaunta/bitz-casino-posle-500-stavok-mne-zablokirovali-akkaunt-i-s-dengami-na-3912-usd/#comment-333016

[Mahdirakib]

~snip~

For now, it looks you don't have any good option as a mediator for your complaint. And I guess Bitz.io team isn't going to reverse the decision as they have already paid you more than your deposited funds. I have checked some of your bets, those have a very little odds different compared to other platform. Betby is the odds provider of Bitz.io, and they are saying that the decision has come from their odds provider. Have you placed bets on any other platform where the odds provider is same?

[Andrew221]

~snip~

And I guess Bitz.io team isn't going to reverse the decision as they have already paid you more than your deposited funds.
what's the difference between 750$ and 937$? What does it change? they stole 3912$

Have you placed bets on any other platform where the odds provider is same?
I have a lot of bookmakers. Bc.games, betboom, fonbet, wintomato, rollbit. There have never been any problems.

[Andrew221]

I wrote about this situation in telegram chat Bitz. All the players began to be indignant. The casino representatives reassured them, saying that they paid me 90% of the winnings. And they blocked me in the chat. They lie all the time. I'm shocked

https://www.talkimg.com/images/2024/06/26/hL6Uz.jpeg

[Mahdirakib]

I have a lot of bookmakers. Bc.games, betboom, fonbet, wintomato, rollbit. There have never been any problems.

Interesting! BCgame, Rollbit, Wintomato have the same odds provider like Bitz.io, and it is Betby. Your account should have been blocked and your winnings should have been confiscated at those sportsbook too if the decision was made by the odds provider. Are you still placing bets on those platforms? Had you placed bets on those sports event in those betting sites?

[Andrew221]

I have a lot of bookmakers. Bc.games, betboom, fonbet, wintomato, rollbit. There have never been any problems.

Interesting! BCgame, Rollbit, Wintomato have the same odds provider like Bitz.io, and it is Betby. Your account should have been blocked and your winnings should have been confiscated at those sportsbook too if the decision was made by the odds provider. Are you still placing bets on those platforms? Had you placed bets on those sports event in those betting sites?

I have never had problems with other bookmakers. I've never had my account blocked. But I've never won so much

my basketball bets at other bookmakers:
https://www.talkimg.com/images/2024/06/27/hhmjc.jpeg
https://www.talkimg.com/images/2024/06/27/hh6OP.jpeg

[Andrew221]

Where else can I file a complaint? They just stole my money