Yxuyovysis384 (OP)
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June 13, 2024, 11:56:49 PM Last edit: June 16, 2024, 08:26:10 PM by Yxuyovysis384 |
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Hello everyone. I would like to tell about my situation with online casino duckdice.io. SCAM amount: ≈2200 So, the situation happened on the 6th of May, if I remember correctly. After I won a few bets on sport , I decided to withdraw my funds. I requested the withdrawal the next day. On the next day after requesting my winnings, my account was banned. I contacted chat support that could not give me any specific information about my account and only told me to contact support via email. I was told I would get an answer within a few days. At the moment it has been more than a month since my application and I still have not received any reply. My account is still blocked.It seems that this company just allows itself to brazenly steal its clients' money and block accounts for no reason. I would like to bring the situation to the public and urge the administration of duckdice.io to unblock my account and withdraw all my money, including my winnings. My login: Yxuyovysis384 Proof: https://paste.pics/R64OAhttps://paste.pics/R64OK
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June 14, 2024, 01:25:31 AM |
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It certainly sucks to go for over a month without support even trying to respond to your email. This is their official thread: ✅ DuckDice.io 🎲 Rakeback 🎲 Races 🎲 Faucet 🎲 Deposit Bonus 🎲 Jackpot 🎲 And this is their forum representative DuckDice.io, who has been offline for around 10 days. I am going to send them a PM regarding this thread, perhaps we should expect an answer from them when they log in and even some help to get that issue resolved as soon as possible.
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holydarkness
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June 14, 2024, 10:08:43 AM |
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[...] And this is their forum representative DuckDice.io, who has been offline for around 10 days. I am going to send them a PM regarding this thread, perhaps we should expect an answer from them when they log in and even some help to get that issue resolved as soon as possible. Perhaps Kirito89 or bobstone are more suitable to be reached for this matter, as they're previously and seemingly the ones who attend to and handle these kind of situation. Both of them have been offline longer than duckdice have, but perhaps a PM can wake them up. I'll try to shoot both of them a PM.
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bobstone
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June 14, 2024, 11:07:58 AM |
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Hi,
Thank you for getting in touch, in this circumstance what's occurred is OP has been identified for sports abuse by our sports provider, this might be arbitrage or other mechanisms. In most circumstances the identification is correct however we accept occasionally someone might be incorrectly identified.
Once flagged for sports abuse, we suspend the activities of the account and return any deposited amount, in some circumstances it might be the case that the has been using multiple accounts and has already withdrawn a lot in profit before the abuse was detected so already has had the deposit reimbursed.
I will investigate this matter and make sure everything is correct, I believe it's the case of the former, that OP had multiple accounts instigating sports abuse and has been reimbursed already but I will take it to the team and update here when I am sure everything has been resolved.
Bobstone, DuckDice Live Support
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Bobstone -- Live Support on https://duckdice.io/ -- Crypto Dice 7 years+, 35+ currencies, 15-minute/weekly/monthly rakeback, faucets of up to 22 dollars daily!
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Yxuyovysis384 (OP)
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June 14, 2024, 12:30:32 PM |
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That is such a lie. I made about 5 bets, 3 of which were live. I guess the point is that I increased my deposit 4 times, so why should you pay it out, if you can just declare me an abuser and not pay anything. I read other posts with complaints about duckdice.io, in which I noticed a large number of dishonest actions of this casino. So my advice, stay away from them and do not carry their money. There are much better alternatives.
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bobstone
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June 14, 2024, 12:34:09 PM |
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OK, an update on the situation,
Some bad communication on our side internally, we believed this to of been solved already however it was mixed up with another case of abuse we were investigating thus my comments about multi-accounting in the previous post.
We have now paid OP his original deposit amount, his wins are still, unfortunately, forfeited as per our policies regarding people flagged for intentional sports abuse.
Apologies this really shouldn't have gone on for as long as this or required OP to post on bitcointalk for us to notice, we will investigate our procedures and make sure in future such a mix-up cannot happen again.
I will stress this is an extremely rare situation, our provider is very stringent in ensuring checks are fair and thorough.
Bobstone DuckDice Live Support
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holydarkness
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June 14, 2024, 03:41:15 PM |
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That is such a lie. I made about 5 bets, 3 of which were live. I guess the point is that I increased my deposit 4 times, so why should you pay it out, if you can just declare me an abuser and not pay anything. I read other posts with complaints about duckdice.io, in which I noticed a large number of dishonest actions of this casino. So my advice, stay away from them and do not carry their money. There are much better alternatives.
DuckDice is actually one of the casinos who are very prompt on handling cases upon being notified [as evidenced on this situation] and one of the very few that --at least according to what the data said on my list-- have a 10/10 reputation of resolving an issue. Previously, as explained above by their representative, the long silence was due to a mix up, and that they profusely apologized for that. However, it seems their original standing stays, that you're violating their sportsbetting rule. Granted, you only made 5 bets on DuckDice. However, if you previously had similar case with other casino who happen to share provider with DD, there is a chance that the detection and record carries over. Did you? bobstone, thank you for the very prompt reply. That's way sooner than what I actually expected to be.
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AHOYBRAUSE
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June 15, 2024, 02:54:22 PM |
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That is such a lie. I made about 5 bets, 3 of which were live. I guess the point is that I increased my deposit 4 times, so why should you pay it out, if you can just declare me an abuser and not pay anything. I read other posts with complaints about duckdice.io, in which I noticed a large number of dishonest actions of this casino. So my advice, stay away from them and do not carry their money. There are much better alternatives.
DuckDice is actually one of the casinos who are very prompt on handling cases upon being notified [as evidenced on this situation] and one of the very few that --at least according to what the data said on my list-- have a 10/10 reputation of resolving an issue. Previously, as explained above by their representative, the long silence was due to a mix up, and that they profusely apologized for that. However, it seems their original standing stays, that you're violating their sportsbetting rule. Granted, you only made 5 bets on DuckDice. However, if you previously had similar case with other casino who happen to share provider with DD, there is a chance that the detection and record carries over. Did you? bobstone, thank you for the very prompt reply. That's way sooner than what I actually expected to be. Are you really satisfied with this reply? I find it a bit weak to be honest. Sure it's good they already refunded the deposit but just claiming OP did arbitration bets ( which in no way harm a site ) sounds kinda easy, doesn't it? Also bobstone wrote "this might be arbitrage or other mechanisms" . So what is it exactly? What kind of explanation is that? Don't they even know what they are accusing OP of? It sounds strange to me to not give any real info. But I guess we see that all the time in here. Accusations against players but rarely any proof. Players always must send proof of anything but casinos/bookies don't, I never understand that. Why doesn't this apply to both parties?
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Yxuyovysis384 (OP)
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June 15, 2024, 04:27:57 PM |
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Bobstone lied. I still haven't even received my deposit yet, I also have not been contacted personally by anyone regarding this issue. As I said before, this is a gang of scammers. "We are accusing you of something, but we don't know exactly what yet, we don't have proof either, but we need to believe you, we are paying out winnings to someone". That was roughly the message of their previous responses. What a joke... Still waiting for my money
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acroman08
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June 15, 2024, 06:10:25 PM |
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Bobstone lied. I still haven't even received my deposit yet
just curious, what crypto did you use to deposit on their casino? if it is BTC, any chance of providing any evidence? I am not saying that you are lying but it'll be better to show that you haven't received the deposit in your wallet yet. @Bobstone, the OP claims that he hasn't received the original deposit amount, would you mind sharing the TxID of the transaction you made to his wallet?
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holydarkness
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June 15, 2024, 06:32:37 PM |
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Are you really satisfied with this reply? I find it a bit weak to be honest.
Sure it's good they already refunded the deposit but just claiming OP did arbitration bets ( which in no way harm a site ) sounds kinda easy, doesn't it? Also bobstone wrote "this might be arbitrage or other mechanisms" . So what is it exactly? What kind of explanation is that? Don't they even know what they are accusing OP of? It sounds strange to me to not give any real info. But I guess we see that all the time in here. Accusations against players but rarely any proof. Players always must send proof of anything but casinos/bookies don't, I never understand that. Why doesn't this apply to both parties? Do I sound like I am satisfied? If I am, wouldn't I stop questioning things? Instead, I asked OP for other clarification, am I not? I'm simply thanking bobstone for his very prompt reply, as I expected to hear something back for perhaps a couple of days instead of an hour, given his last online activity was about a month before.
Bobstone lied. I still haven't even received my deposit yet, I also have not been contacted personally by anyone regarding this issue. As I said before, this is a gang of scammers. "We are accusing you of something, but we don't know exactly what yet, we don't have proof either, but we need to believe you, we are paying out winnings to someone". That was roughly the message of their previous responses. What a joke... Still waiting for my money
May I know whether you're previously had some situation with other casino? A limited bet or being accused and banned for arbitrage betting, perhaps?
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Yxuyovysis384 (OP)
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June 15, 2024, 06:45:50 PM |
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No, this is my first ban ever. I used usdt for deposit, so there is no chance that the payment is still "pending".
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holydarkness
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June 15, 2024, 06:56:30 PM |
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No, this is my first ban ever. I used usdt for deposit, so there is no chance that the payment is still "pending".
Thank you. Bobstone lied. I still haven't even received my deposit yet, I also have not been contacted personally by anyone regarding this issue. As I said before, this is a gang of scammers. "We are accusing you of something, but we don't know exactly what yet, we don't have proof either, but we need to believe you, we are paying out winnings to someone". That was roughly the message of their previous responses. What a joke... Still waiting for my money
bobstone, can you perhaps clarify about this matter? Perhaps send us OP's return deposit TXID? I believe you have his consent to publish that information. And, how likely is it that you got things mixed up again? Given OP claimed that he's yet to receive any, and you said that you have, perhaps you were looking at other case when you wrote your response above? If you have send the return deposit and it can be proven by TXID, though, then it'll be safe to assume that there's something about OP than meet the eyes. Otherwise, he said the truth that he didn't get his deposit and you can perhaps mull over the possibility of having a consecutive oversight.
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memehunter
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June 16, 2024, 12:17:29 PM |
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OP please post screenshots of your sports bets.
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holydarkness
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June 16, 2024, 05:37:23 PM |
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OP please post screenshots of your sports bets.
That wouldn't be possible, OP got banned from his account, he can login and retrieve his betting history. DuckDice can provide it for us, but most likely than not, casino will not provide that kind of information as they consider them the players' sensitive data and privacy. TXID should be good enough to give us a better understanding of their position on this story.
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bobstone
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June 16, 2024, 06:33:33 PM |
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OP has been paid, what details i can make public is a strange question, is OP willing to provide the address he provided us that he wanted the transactions sent too? etc
Bobstone DuckDice Live Support
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bobstone
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June 16, 2024, 06:37:50 PM |
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Are you really satisfied with this reply? I find it a bit weak to be honest.
Sure it's good they already refunded the deposit but just claiming OP did arbitration bets ( which in no way harm a site ) sounds kinda easy, doesn't it? Also bobstone wrote "this might be arbitrage or other mechanisms" . So what is it exactly? What kind of explanation is that? Don't they even know what they are accusing OP of? It sounds strange to me to not give any real info. But I guess we see that all the time in here. Accusations against players but rarely any proof. Players always must send proof of anything but casinos/bookies don't, I never understand that. Why doesn't this apply to both parties?
I think the problem here is user data, Users can share their data at their own will, however, we have data from their correspondences, transaction history, deposits and withdraws etc. that we should not share unless specifically asked to share by the original poster. There is actually even more confusion to this, as i can't verify with bitcointalk that this is indeed the same user at all, so we can certainly share tit for tat information e.g. on the same grounds, if user posts a screenshot of a transaction, we can post the link to the transaction and etc but no business on a public forum should be displaying the data of users without their explicit permission hope that clears this part up Bobstone, DuckDice Live Support
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Yxuyovysis384 (OP)
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June 16, 2024, 07:58:28 PM |
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Bobstone, send me txid on my mail. I didn't receive anything. You're either confused or you're trying to trick me. Probably both.
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June 16, 2024, 10:55:15 PM |
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I think the problem here is user data, Users can share their data at their own will, however, we have data from their correspondences, transaction history, deposits and withdraws etc. that we should not share unless specifically asked to share by the original poster.
What if the user insists that you did pay him, yet you did... What next? If it's damaging your reputation, are you not obliged to share the TX ID showing that he was paid? After all, this is the blockchain where all transactions can be viewed by the public. I think you are just being too timid. Just share the TX ID.
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Kirito89
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June 17, 2024, 09:28:49 AM |
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Hello, I would like to address this situation a bit. OP has been flagged by the sports provider, including our clone detection system with using multiple accounts to take advantage of the sports betting system. OP actually "makes a mistake" in his opening post where he states 2 of his usernames, he uses a lot more though, but in his initial OP he had stated usernames: Ykavyvu766 and Yxuyovysis384. I'd actually like if one of you kind bitcointalk members can recover his unedited OP where he states both usernames, basically he removed the Ykavyvu766 one from his OP. OP has received his deposit back on account Ykavyvu766 and is now chasing his deposits on accountrat Yxuyovysis384 aswell. Account Yxuyovysis384 is currently still under investigation, as OP has used different KYCs for all his alt accounts. Regarding the part with "just post the transaction, its public data", as being a registered company, we do comply with GDPR matters and laws that we must follow, so we are currently waiting from the legal department on confirmation if we can post the full transaction hash, or to expedite the procedure OP can give us permission here to post his transaction. Will follow-up once I have more updates on this. Edit to add: Here is the unedited version of OPs message where he stated 2 usernames, of his 2 alt accounts, where he was arbitrage betting on both, using 2 different KYCs https://loyce.club/archive/posts/6421/64210004.htmlBest regards, Kirito89, Duckdice Support.
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