metaspins casino scammed me with amount more that 180 000 usdt

[aleks86]

https://freeimage.host/i/screenshot-2024-06-21-180807.dHSqjLB
you can see, same what I copy pasted here.

[holydarkness]

Given that you keep evading my question about how long has it passed since your account got locked up, I'll have to assume that the answer falls under the category of "short time", probably one or two days. Hence, the reluctance to divulge the timespan, as it'll show that you're indeed being a bit impatient and that the case is "not as serious as it seems".

I am not saying it's not serious, I'm just saying that probably it's a non-issue that doesn't worth raising a thread and attention for.

You've reached their support and they told you that their provider asked for investigation, and that's what happens. They're not confiscating your fund [yet], they simply holding it while your account and bets are being investigated. If you do nothing wrong and bets honestly, they'll find nothing wrong and will very much likely release your fund once the investigation's over.

[Ojima-ojo]

yes, if you do not withdraw funds. If you just make deposits, then everything is fine. lose your money, welcome.

This statement is a bit confusing to me because at some point, you sounded as if your withdrawal features is mostly looked down on because of the fact that your concentration is how gambler's can deposit money and at the same time losing the money it sounds as if only deposits is what that casino is concerned about and  losing is sounds to be part of the system.


This sounds as if you will only take deposits and not withdrawal, any ways casinos are all about the revenue generation and I can't blame metaspin rep for making such statements as (losing is welcome).

[freedomgo]

https://freeimage.host/i/screenshot-2024-06-21-180807.dHSqjLB
you can see, same what I copy pasted here.

Based on the screenshot, it looks strange because they already close the account while they are still investigating it. I think the right thing to do is just to allow the user to access the account while freezing the funds pending the result of investigation. And the support using the words "I do not have the information" in an answer, that doesn't look professional at all. I think we need their representative to answer this concern if they have an ANN thread here.

[khaled0111]

Based on the screenshot, it looks strange because they already close the account while they are still investigating it. I think the right thing to do is just to allow the user to access the account while freezing the funds pending the result of investigation. And the support using the words "I do not have the information" in an answer, that doesn't look professional at all. I think we need their representative to answer this concern if they have an ANN thread here.

Although I agree that they shouldn't have completely locked his account while it's still under investigation, this could be in his best interest. If they allow him to access his account and place bets, there are high chances that he will lose some of his money if not all of it.
Support agents usually don't have access to some sensitive information and they have to wait for the investigation to be completed to get a detailed answer from the appropriate team.

[freedomgo]

Based on the screenshot, it looks strange because they already close the account while they are still investigating it. I think the right thing to do is just to allow the user to access the account while freezing the funds pending the result of investigation. And the support using the words "I do not have the information" in an answer, that doesn't look professional at all. I think we need their representative to answer this concern if they have an ANN thread here.

Although I agree that they shouldn't have completely locked his account while it's still under investigation, this could be in his best interest. If they allow him to access his account and place bets, there are high chances that he will lose some of his money if not all of it.
Support agents usually don't have access to some sensitive information and they have to wait for the investigation to be completed to get a detailed answer from the appropriate team.

No, I don't mean they'll allow betting; I said they'll allow the user to still access their account, but it will be frozen. This means the user cannot place bets or withdraw their remaining balance while waiting for the result of the investigation. I can say this based on experience, as I have an account in one of the casinos here where my account was temporarily frozen due to a suspected violation. It took weeks before the result of the investigation came out. In the end, the account was closed, but I was able to withdraw the remaining funds.

[Coin_trader]

https://freeimage.host/i/screenshot-2024-06-21-180807.dHSqjLB
you can see, same what I copy pasted here.

Based on the screenshot, it looks strange because they already close the account while they are still investigating it. I think the right thing to do is just to allow the user to access the account while freezing the funds pending the result of investigation.

This is the standard procedure of online casino when an account is under investigation. An account is suspected violated the ToS that’s why it’s temporarily disabled. This is different when an account is under verification process which user can access the account but can’t do a withdrawal/deposit.

Casino will not disable the account if the potential violation is weak.

And the support using the words "I do not have the information" in an answer, that doesn't look professional at all. I think we need their representative to answer this concern if they have an ANN thread here.

This is the typical reply of support when the problem is on provider. Since provider typically doesn’t disclose the reason for investigation unless it was already concluded. This is really sucks to read as a player but this is what we agree on the ToS.

“We have the right to suspend/disable account without further explanation” casino ToS typically have this line that sucks.

[Fivestar4everMVP]

Hello, this casino metaspins scammed me with amounth more that 180 000 usdt.
They closed my account without any email or message.
And only when i tryied to come and play again, this moment I received message that account are disabled.
I player here and loosed a lot of money. Some week I was about -200k usd.
Now account closed and I do not know what to do.

I want to inform everyone that this casino are scammed.
I have same situation last year, when casino said that my account are related with someone other, but when i loosed balance aboutt 65000 usdt, they said that everything okay.
This time i put withdraw I do not loosed it. and now they want to steal this balance with some fake reason.

Well well, here we go again, I am actually perplexed reading this, $180k is no small amount of money, and I wonder what really gives the casino the balls to want to steal such an amount from a user, their user.

If you story or claim rather, is true, I guess I will have to join my voice with what some other users have suggested, which is that you should create a scam accusation against this casino in that Scam and Acussation board, providing all the necessary proofs and evidence that indeed, you had this balance and that you casino has closed your account without you being able to withdraw this balance - and sorry if this has been addressed in some previous comments, I am just coming by here and didn't read all the comments, most especially ones in the second and third page.

Overall, I hope you get your refund, if you claim is really true.

[freedomgo]

https://freeimage.host/i/screenshot-2024-06-21-180807.dHSqjLB
you can see, same what I copy pasted here.

Based on the screenshot, it looks strange because they already close the account while they are still investigating it. I think the right thing to do is just to allow the user to access the account while freezing the funds pending the result of investigation.

This is the standard procedure of online casino when an account is under investigation. An account is suspected violated the ToS that’s why it’s temporarily disabled. This is different when an account is under verification process which user can access the account but can’t do a withdrawal/deposit.

Casino will not disable the account if the potential violation is weak.

The fact that it's still under investigation means they don't have a conclusion yet on a possible violation. And what difference does it make if a user is allowed to access their account but not allowed to bet or withdraw funds? I mean, aren't users like us entitled to access our accounts so we can gather evidence in case we want to file a complaint or counter the violation that is accused of us? By accessing the account, we will be able to see the history of transactions (bets, deposits/withdrawals), and we know this is vital in defending ourselves against accusations.

And the support using the words "I do not have the information" in an answer, that doesn't look professional at all. I think we need their representative to answer this concern if they have an ANN thread here.

This is the typical reply of support when the problem is on provider. Since provider typically doesn’t disclose the reason for investigation unless it was already concluded. This is really sucks to read as a player but this is what we agree on the ToS.

“We have the right to suspend/disable account without further explanation” casino ToS typically have this line that sucks.

Really? Maybe I'm not fully aware of the details of the TOS of the casinos I've used because I haven't read that line. But if it is really part of the TOS, I think it's fair if they don't freeze the funds and just allow the user to withdraw the funds before the account is formally closed.

[Don Pedro Dinero]

Maybe you are the one having a problem with your gameplay since you encountered many issue from different casino which means you are doing something that violates the casino ToS for your own game.

That is the logical thing to think. I have never been scammed in casinos. While we have seen many cases of people claiming to have been scammed only to learn later that they violated the ToS in one way or another. And I'm not saying that there aren't genuine people who may not have been unlucky enough to have been scammed but when the OP says:

At this moment only vavada.com and bspin.io make withdraws without dirty unfair tricks. this is 2024 year reality.

He raises all the red flags.

[aleks86]

500casino approved withdraw only after casino guru accepted complaint. Now casino guru are absolutely unfair site. betsofa.com scammed me with 15000 euro, but casino guru closed complaint.
At this moment only vavada.com and bspin.io make withdraws without dirty unfair tricks. this is 2024 year reality.

Maybe you are the one having a problem with your gameplay since you encountered many issue from different casino which means you are doing something that violates the casino ToS for your own game.

I’m not sure what method you are using but having a lose on casino doesn’t that you are playing fairly since arbitrage bets is still possible even on casino games especially live games while you are using casino bonuses.

Obviously mate, he is the one that is having a problem here and this is why he is here complaining about it but if you mean that he did something that is against the casino rules, I think this is also possible if the casino involved is legit because I don't think they will do those things without a valid reason, as that can only affect their reputation. If we are playing fairly, our chances of winning are only small and that is the reason why some players are trying to cheat the game.

Anyway, I didn't know that arbitrage betting is also possible in casino games. All the time I thought it only happens in sports betting. This can give someone an idea but the risk here is still high, so it's better to not attempt it at all.

Mr. from typical scam casino. your words are 0, nothing, like you.
now i find another scam from this: https://casino.guru/duelbits-casino-player-s-account-has-been-closed

like i said before, when a casino writes that the player is to blame everywhere, this immediately says a lot. more scammers, and this fake license that doesn’t monitor anything.

[aleks86]

Maybe you are the one having a problem with your gameplay since you encountered many issue from different casino which means you are doing something that violates the casino ToS for your own game.

That is the logical thing to think. I have never been scammed in casinos. While we have seen many cases of people claiming to have been scammed only to learn later that they violated the ToS in one way or another. And I'm not saying that there aren't genuine people who may not have been unlucky enough to have been scammed but when the OP says:

At this moment only vavada.com and bspin.io make withdraws without dirty unfair tricks. this is 2024 year reality.

He raises all the red flags.

I won a lot at vavada.com and never had some fake problems with withdraws. Won more that 500 000 euro. Also i approved my expirience at trustpilot.com. You can check my review, but the thing is that I see what casino you are from. I haven’t played there myself, but I know that you cheat players out of big money withdrawals.

[BitcoinGirl.Club]

Given that you keep evading my question about how long has it passed since your account got locked up, I'll have to assume that the answer falls under the category of "short time", probably one or two days. Hence, the reluctance to divulge the timespan, as it'll show that you're indeed being a bit impatient and that the case is "not as serious as it seems".

I am not saying it's not serious, I'm just saying that probably it's a non-issue that doesn't worth raising a thread and attention for.

You've reached their support and they told you that their provider asked for investigation, and that's what happens. They're not confiscating your fund [yet], they simply holding it while your account and bets are being investigated. If you do nothing wrong and bets honestly, they'll find nothing wrong and will very much likely release your fund once the investigation's over.

It seems you are in his ignore list, there are a few more response after your posts but still no intention to response you LOL
The OP seems making posts just to develop the thread to make it a few pages but what could be the reason for it?

[Pmalek]

This thread is going nowhere. We are now 3 pages deep and all we know is that your account is currently suspended. You have been advised by the customer support to wait for an e-mail from their side with more information. It's obvious that you don't want to do that. It's also obvious that you are avoiding to answer how long your account has been suspended, so I have to agree with holydarkness that it's probably a fairly recent thing. If it was suspended for weeks or months, you would be quick to point that out.

Metaspins' forum representative hasn't been online since last year, so it probably doesn't make any sense to try and get in contact with them and ask them to respond in this thread. If you don't want to or you can't provide more information here, your other choice is to request help from a mediator and provide proof to them. If you leave it like it currently is, no one is going to take any action.

Also, try to stay on topic. It doesn't matter what other casinos you play on, how much you win/loss there, and what you think of those sites in terms of reputation. This is and should be about Metaspins only.

[holydarkness]

Given that you keep evading my question about how long has it passed since your account got locked up, [...]

It seems you are in his ignore list, there are a few more response after your posts but still no intention to response you LOL
The OP seems making posts just to develop the thread to make it a few pages but what could be the reason for it?

LMAO, I believe that's the case. Though I am sure OP did that "manually", i.e. turning deaf ear and blind eyes when it comes to that question. He can reply me on the earlier page as well as supplying other info that's asked. I tend to believe he read my question, just decided to deliberately missed that because the answer won't be good for his narrative.

As for why OP develop the case... if I may throw a wild guess and judge from 500's latest reply, OP has a tendency to try to build negative impressions to the casino which he has problem with.

This thread is going nowhere. We are now 3 pages deep and all we know is that your account is currently suspended. You have been advised by the customer support to wait for an e-mail from their side with more information. It's obvious that you don't want to do that. It's also obvious that you are avoiding to answer how long your account has been suspended, so I have to agree with holydarkness that it's probably a fairly recent thing. If it was suspended for weeks or months, you would be quick to point that out.

Metaspins' forum representative hasn't been online since last year, so it probably doesn't make any sense to try and get in contact with them and ask them to respond in this thread. If you don't want to or you can't provide more information here, your other choice is to request help from a mediator and provide proof to them. If you leave it like it currently is, no one is going to take any action.

Also, try to stay on topic. It doesn't matter what other casinos you play on, how much you win/loss there, and what you think of those sites in terms of reputation. This is and should be about Metaspins only.

I am was willing to try and go to a length to reach them and get them back here [though I can give no promise that it'll be successfull] if OP completes his accusation with strong proof, but he seems reluctant to provide some key information, which made me doubted his effort to get this resolved and the severity or seriousness of his case.

[Beparanf]

duelbits casino is apparently a casino that withdraws to everyone except scammers. and everyone who withdraws is suspicious players and a threat to business (most likely scammers)
i see 500 000 withdraw problem on casino guru yes, one more scam casino which try to steal winnings, casino reasoning speaks volumes.

There’s a lot of history here which a user manage to claim their profit on Duelbits after proving that their case is valid. Duelbits representative are fair on handling all cases that’s why they get the reputation that they deserved.

But if there’s really a wrongdoing on player side. I doubt any casino even reputable will be manage to recover funds especially on case like your which already that you have encountered multiple problems from different casino.

you are a typical 2024 casino. and every player must understand that if he plays you, he will win. you will also consider it a "risk for business"

Sounds like the typical cheater that using this argument as loophole for doing cheat against casino.

[aleks86]

duelbits casino is apparently a casino that withdraws to everyone except scammers. and everyone who withdraws is suspicious players and a threat to business (most likely scammers)
i see 500 000 withdraw problem on casino guru yes, one more scam casino which try to steal winnings, casino reasoning speaks volumes.

There’s a lot of history here which a user manage to claim their profit on Duelbits after proving that their case is valid. Duelbits representative are fair on handling all cases that’s why they get the reputation that they deserved.

But if there’s really a wrongdoing on player side. I doubt any casino even reputable will be manage to recover funds especially on case like your which already that you have encountered multiple problems from different casino.

you are a typical 2024 casino. and every player must understand that if he plays you, he will win. you will also consider it a "risk for business"

Sounds like the typical cheater that using this argument as loophole for doing cheat against casino.

I see that everyone who wins at your casino big amount are cheater. Check casino guru complaints with your, I see that DUELBITZ are scam casino, with scam tricks.
I said before that i played only slots with my own money, and i think if i win palying slots with bet 1200 usd I am cheater
U are one more scam, nothing more.

you steal money from players under various pretexts and only accuse without evidence. whoever wins from you in the casino will be deceived.

[BitcoinGirl.Club]

OP has a tendency to try to build negative impressions to the casino which he has problem with.

I am familiar with it, there is another user who now stopped used to do the same thing [I can not remember his username]. He stopped it after my investigation where I contacted a few sportsbook/casino and found out that he was using this forum to create unethical pressure. Ultimately the sportsbook were becoming his victim and was paying him.

[Loc77]

@aleks86 what amount did you have in your account before the blocking? Has your account been blocked with the balance in your account or are you an addicted player and are talking about the total amount lost? I see that the casino has a Curacao license. I have lawyers who deal with my blocked accounts and most of these cases are successful. You can write to me and I will provide legal advice and an assessment of your case. No prepayments or other payments are required. Payment only upon payment of money from the casino

[aleks86]

@aleks86 what amount did you have in your account before the blocking? Has your account been blocked with the balance in your account or are you an addicted player and are talking about the total amount lost? I see that the casino has a Curacao license. I have lawyers who deal with my blocked accounts and most of these cases are successful. You can write to me and I will provide legal advice and an assessment of your case. No prepayments or other payments are required. Payment only upon payment of money from the casino

yes, please give me your contact. I want to try to do something. about 185 000 usdt now is on account. casino ignore me, no infrormation in live chat, absolute ignore with email.
Last time when i Won big i played BGAMING GAME: GIFT RUSH with bet 1200 usd.

https://freeimage.host/i/d3JyG6P

https://freeimage.host/i/d3Jyst4