Stake suspended my account with 8270 USDT immediately after winning

[memehunter]

Stake: Where is your salary of March? Why did you not loose it to us just like every other month's  .

On the serious note;
I am witnessing increasing number of similar cases against Stake which is honestly quite alarming.

[SamReomo]

You're wrong IMO, they've already ruined their reputation here, by locking many accounts without giving any reason and requiring endless KYC, mostly when those customers were starting to cumulate some profits. I think they don't really care about their image here anymore TBH. .....

KYC policy without any doubt is the worst policy from casinos but it's now part of most casinos and that's why questioning it would be a stupid move. One should read the T&C of a casino before joining that casino because without reading the T&C of a casino one may later have to go through KYC verification.

I'm not sure that you're right or not but if they don't really care about their reputation at Bitcointalk then why would they're still marketing on this forum via their signature campaign? I know they have been spending way more on Kick.com but I guess they're still not running away from Bitcointalk and I agree that from Bitcointalk they can get way more good players than that kick.com or marketing anywhere else.

[AHOYBRAUSE]

You're wrong IMO, they've already ruined their reputation here, by locking many accounts without giving any reason and requiring endless KYC, mostly when those customers were starting to cumulate some profits. I think they don't really care about their image here anymore TBH. .....

KYC policy without any doubt is the worst policy from casinos but it's now part of most casinos and that's why questioning it would be a stupid move. One should read the T&C of a casino before joining that casino because without reading the T&C of a casino one may later have to go through KYC verification.

I'm not sure that you're right or not but if they don't really care about their reputation at Bitcointalk then why would they're still marketing on this forum via their signature campaign? I know they have been spending way more on Kick.com but I guess they're still not running away from Bitcointalk and I agree that from Bitcointalk they can get way more good players than that kick.com or marketing anywhere else.

Especially when they claimed in the past that they will never ask for KYC unless there is a strong suspicion of fraudelent activity.
Now KYC is mandatory when making a new account, I have read you can't even get the deposit address without even entering your data to complete level 1 verification.
Kinda sad development considering  we are talking about a crypto casino.
No other big site other than stake is doing this.

[Rating Place]

You're wrong IMO, they've already ruined their reputation here, by locking many accounts without giving any reason and requiring endless KYC, mostly when those customers were starting to cumulate some profits. I think they don't really care about their image here anymore TBH. .....

KYC policy without any doubt is the worst policy from casinos but it's now part of most casinos and that's why questioning it would be a stupid move. One should read the T&C of a casino before joining that casino because without reading the T&C of a casino one may later have to go through KYC verification.

I'm not sure that you're right or not but if they don't really care about their reputation at Bitcointalk then why would they're still marketing on this forum via their signature campaign? I know they have been spending way more on Kick.com but I guess they're still not running away from Bitcointalk and I agree that from Bitcointalk they can get way more good players than that kick.com or marketing anywhere else.

Stake pays $100 million to Drake, $10 million euros to Everton, then there are others such as Israel Adesanya and major social media influencers. It doesn’t seem like they care much about BCT.

[holydarkness]

Especially when they claimed in the past that they will never ask for KYC unless there is a strong suspicion of fraudelent activity.
Now KYC is mandatory when making a new account, I have read you can't even get the deposit address without even entering your data to complete level 1 verification.
Kinda sad development considering  we are talking about a crypto casino.
No other big site other than stake is doing this.

I can confirm that, witnessed it first-hand-ly that they require level 1 KYC for an [new] account to have their depositing address generated. I'll see if I can procure a supporting evidence, in form of screenshot, for this.

One would argue that it might be a good approach, to avoid any future inconvenience players usually experienced when they suddenly and randomly asked to perform KYC for withdrawal or doing other features, but I have to agree that the step should be player's decision instead of being forced to them right off the bat.


Edit: here

[Rating Place]

Especially when they claimed in the past that they will never ask for KYC unless there is a strong suspicion of fraudelent activity.
Now KYC is mandatory when making a new account, I have read you can't even get the deposit address without even entering your data to complete level 1 verification.
Kinda sad development considering  we are talking about a crypto casino.
No other big site other than stake is doing this.

I can confirm that, witnessed it first-hand-ly that they require level 1 KYC for an [new] account to have their depositing address generated. I'll see if I can procure a supporting evidence, in form of screenshot, for this.

One would argue that it might be a good approach, to avoid any future inconvenience players usually experienced when they suddenly and randomly asked to perform KYC for withdrawal or doing other features, but I have to agree that the step should be player's decision instead of being forced to them right off the bat.


Edit: here

I don’t think completing level 1 with mean much in curbing delays. The delays always start at level 3 and they aren’t going to stop asking for level 3 and 4.

[SamReomo]

Now KYC is mandatory when making a new account, I have read you can't even get the deposit address without even entering your data to complete level 1 verification.

That's quite sad but that's very true. They're now putting so much stress on users to go through KYC verification and surely that's their strategy to remain in the list of top online casinos.

However, those who dislike KYC verification should avoid Stake in that case, but there's no guarantee that in future other casinos won't make the KYC mandatory and that's why as a gambler one should keep in his mind that casinos can change their T&C anytime and no one can stop them from doing that.

[Mr. Snuffleupagus]

That's quite sad but that's very true. They're now putting so much stress on users to go through KYC verification and surely that's their strategy to remain in the list of top online casinos.

However, those who dislike KYC verification should avoid Stake in that case, but there's no guarantee that in future other casinos won't make the KYC mandatory and that's why as a gambler one should keep in his mind that casinos can change their T&C anytime and no one can stop them from doing that.

Maybe im 'toopid, but this is probably one of the driving factors of scammer casinos - HEY NO KYC!!! ... Would probably entertain anyone looking to avoid scrutiny.

[Rating Place]

That's quite sad but that's very true. They're now putting so much stress on users to go through KYC verification and surely that's their strategy to remain in the list of top online casinos.

However, those who dislike KYC verification should avoid Stake in that case, but there's no guarantee that in future other casinos won't make the KYC mandatory and that's why as a gambler one should keep in his mind that casinos can change their T&C anytime and no one can stop them from doing that.

Maybe im 'toopid, but this is probably one of the driving factors of scammer casinos - HEY NO KYC!!! ... Would probably entertain anyone looking to avoid scrutiny.

Casinos with a license in the  UK or US are top as far as security. I’m not fishing for an opportunity to name casinos but with the casinos in Curaçao and Costa Rica having KYC or non-KYC, doesn’t equate to the security or quality of the casino.

[Maus0728]

Maybe im 'toopid, but this is probably one of the driving factors of scammer casinos - HEY NO KYC!!! ... Would probably entertain anyone looking to avoid scrutiny.

You have to put yourself in the shoes of those that are doing these so-called scams, think of it like this, for me, I think that they're probably doing this because they want to attract as much people as they can to do their gambling in their website, the real problem in my opinion is that people are still falling for this promotion when this isn't really going to be a good long-term plan for the casino because down the line, they either stick to this thing that they do and risk getting authorities on their asses or they implement a KYC without consent from other people, it basically boils down to which one they're going to save, you or their business and 10 times out of 10, they're definitely saving their business first.

[holydarkness]

I can confirm that, witnessed it first-hand-ly that they require level 1 KYC for an [new] account to have their depositing address generated. I'll see if I can procure a supporting evidence, in form of screenshot, for this.

One would argue that it might be a good approach, to avoid any future inconvenience players usually experienced when they suddenly and randomly asked to perform KYC for withdrawal or doing other features, but I have to agree that the step should be player's decision instead of being forced to them right off the bat.


Edit: here

[Image snip]

I don’t think completing level 1 with mean much in curbing delays. The delays always start at level 3 and they aren’t going to stop asking for level 3 and 4.

I am not talking about the recent situations with Stake where players got their documents rejected, I am talking about the old and ever-circulating issue across casinos where they will ask players to perform basic KYC out of nowhere [though usually it's followed by a good reason] to get the player's account and/or withdrawal function unlocked.

[cutoguad]

I have sent the following documents:

FOR LEVEL 3

- Account statement of my pension fund, showing my contributions for the last 4 months through the company I work for and my address
- Statement of account of my credit card, where my address appears

FOR LEVEL 4

- Payment receipts from my company for the last 3 months
- Bank account statement showing the receipt of said payments
- Photos of me showing that I work for said company, with work clothing and logos

I hope that is enough, as I told you, I do not live in my own home, so I cannot send utility bills for the house in my name. I hope for a quick solution, this problem has greatly affected me financially.

They have rejected my documents again, I even waited for the month of June to end to receive my salary and be able to send them the receipt. I have explained to them many times that I do not live in my own house and they continue to ask me to send utility bills in my name. They have all my money and thanks to them I am going through one of the worst times

[SamReomo]

Maybe im 'toopid, but this is probably one of the driving factors of scammer casinos - HEY NO KYC!!! ... Would probably entertain anyone looking to avoid scrutiny.

There are some casinos that don't require KYC and still users can enjoy playing at those casinos. I believe BC.Game is one of such casinos where they don't ask for KYC and players are quite happy with that casino.

However, there're some casinos that require for KYC details and to be honest those are still quite reputable and people trust those casinos as well.

[Maus0728]

The last thing they asked me in the support chat is to contact them by email, unfortunately a miracle has to happen for them to respond by email. I have stagnated my money for 16 days and I am literally ruined, unfortunately I started betting a lot of money to try to recover the money I lost previously, this has caused me family problems and I have had to resort to lending money to pay my pending bills, money that I have not yet I have obtained.

But I am always disappointed to see anyone says this. Do not gamble with the amount of money that you can not afford to lose because the chance that you will lose to the gambling site is higher than you can win from them.

I'm a bit shocked on this too because I believe that there ain't no way that I'd be wanting to spend all of that money in gambling if I know that my responsibility for paying the bills is going to be in peril, it's a bit stupid to be doing this kind of thing where you gamble all the money that you have and then not expect the possibility that there's a consequence to your actions, it's a sad thing but at the same time is really disappointing to see given how crazy it is that people just lose this much money to getting blocked out of suspicions that you're playing in a country where that casino doesn't operate and then admits that it's all of the money that they've got, I guess it's a safe bet that people that you're going to meet throughout your lifetime isn't going to stop surprising you.

[holydarkness]

I have sent the following documents:

FOR LEVEL 3

- Account statement of my pension fund, showing my contributions for the last 4 months through the company I work for and my address
- Statement of account of my credit card, where my address appears

FOR LEVEL 4

- Payment receipts from my company for the last 3 months
- Bank account statement showing the receipt of said payments
- Photos of me showing that I work for said company, with work clothing and logos

I hope that is enough, as I told you, I do not live in my own home, so I cannot send utility bills for the house in my name. I hope for a quick solution, this problem has greatly affected me financially.

They have rejected my documents again, I even waited for the month of June to end to receive my salary and be able to send them the receipt. I have explained to them many times that I do not live in my own house and they continue to ask me to send utility bills in my name. They have all my money and thanks to them I am going through one of the worst times

The current situation you're having right now is with level-3, proof of address. If you can't provide utility bill for that reason above, they offer several other documents to validate your address, as below,

Please note that the compliance team reserves the rights to request any document they might need.
​
​You can use one of the following documents to verify your address:

    Utility bill ( electricity, water, gas or rent bill )

    Bank or credit card statement (in some cases bank statement cannot be used)

    Council tax, municipality bill or government tax letter

    An official letter from your employer or educational institution confirming your address stamped and signed

    Tenancy agreement

    Bank reference letter - A bank reference letter should be just an informative letter with some of your and bank information. This letter should be in English and must meet the following requirements:

        Shows full contact of bank

        Shows your full name and address

        Shows date of account issuing and type of account

        Shows date of issuing of the letter

Please note that we do not accept:

    Mobile phone, internet and TV bills

    Purchase receipts

    Medical bills

Your proof of address document must meet the following requirements:

    Please upload an original photo or a PDF file of the documents, screenshots will not be accepted

    All documents must be issued within the last 6 months and need to be in Latin international format

    Shows your full name and address

    Shows the name of issuing entity and date of issue

    The whole sheet of paper is visible in the photo

I read that you've submitted your credit card statement, I understand these documents are currently being processed? I hope they get through.

In case you send a wrong format, I think they'll require the "inside" of credit card statement, not just the envelope with your address. They'll want those print outs which list your transaction, with the card holder's name and address being visible.

[cutoguad]

It seems that my account has finally been verified to LEVEL 4, but the funds are still frozen, I cannot bet, I cannot withdraw and the notice to contact support is still there, they have told me that there is no estimated time for them to review my case, just be patient.

MY ACCOUNT HAS BEEN VERIFIED AND THE SUSPENSION HAS BEEN LIFT, I HAVE BEEN ABLE TO WITHDRAW ALL MY MONEY, EVEN THOUGH THIS HAS BROUGHT ME A LOT OF PROBLEMS, I AM HAPPY THAT THIS HAS BEEN RESOLVED, THE TOPIC CAN BE CLOSE

[memehunter]

MY ACCOUNT HAS BEEN VERIFIED AND THE SUSPENSION HAS BEEN LIFT, I HAVE BEEN ABLE TO WITHDRAW ALL MY MONEY, EVEN THOUGH THIS HAS BROUGHT ME A LOT OF PROBLEMS, I AM HAPPY THAT THIS HAS BEEN RESOLVED, THE TOPIC CAN BE CLOSE

I am so happy for you! Finally, you've got your deserved winnings thanks to this wonderful forum. While Stake has lived up to its reputation, I doubt the situation would have been resolved this quickly without the help of the keen-eyed members here.
Enjoy your winnings! 

[holydarkness]

It seems that my account has finally been verified to LEVEL 4, but the funds are still frozen, I cannot bet, I cannot withdraw and the notice to contact support is still there, they have told me that there is no estimated time for them to review my case, just be patient.

MY ACCOUNT HAS BEEN VERIFIED AND THE SUSPENSION HAS BEEN LIFT, I HAVE BEEN ABLE TO WITHDRAW ALL MY MONEY, EVEN THOUGH THIS HAS BROUGHT ME A LOT OF PROBLEMS, I AM HAPPY THAT THIS HAS BEEN RESOLVED, THE TOPIC CAN BE CLOSE

I am glad that it got resolved and you gained access to the fund you deserved. To add a bit of context, the time they needed between your account being verified and it got released [that "review my case" part] is because they will conduct a full investigation after the account clears KYC. If there is nothing wrong and no foul play [which likely is what happened with yours], the fund will be released minus nothing.

Please close this topic by clicking the "lock topic" button at the bottom left of the page. Only you and mod can do it. Also please edit the opening post's title, adding "resolved" to indicate that the case is cleared.

[Rating Place]

I'm happy that Stake paid but there really wasn't a need for a huge delay on a case this simple. Stake has become the most intrusive casino here.

[cutoguad]

I'm happy that Stake paid but there really wasn't a need for a huge delay on a case this simple. Stake has become the most intrusive casino here.

Basically they unblocked my account just to withdraw, they have limited my ability to bet, I think they only welcome losers, I tried to bet 15 dollars on Spain and France yesterday and I couldn't, I can only bet 10 dollars at a time, so I withdraw . my funds and I will never return to this casino again.

I guess "the violation of your TOS" was you are not allowed to win or recover losses.