Stake.com Scam. Endless verification

[Ultrawisp]

 I want to warn people. Avoid this casino if you don't want to lose money. I am a citizen of Ukraine. I've been trying to pass verification for about six months now. Every time I upload documents, they are accepted, but then they are rejected and the verification is reset to level 2.An endless cycle. In the chat, they refuse to say why and repeat the same thing. Upload what the system requires. Any attempts to contact lead to nothing. It's a nightmare. At first they asked me to send my passport for verification, which I did. And then it started. I upload the bank statement to level 3. They accept it, and then reset level 2 and 3 and ask to upload the passport again. Then they demand a selfie with the document, which I sent. After that, the 2nd level was passed and I upload the documents to the 3rd level again. After a while, they accept everything and then reset it again, and demand to repeat the same thing. And so on without end. They refuse to explain anything. They don't help in the chat, and they don't help in the mail either.

[OgNasty]

I want to warn people. Avoid this casino if you don't want to lose money. I am a citizen of Ukraine. I've been trying to pass verification for about six months now. Every time I upload documents, they are accepted, but then they are rejected and the verification is reset to level 2.An endless cycle. In the chat, they refuse to say why and repeat the same thing. Upload what the system requires. Any attempts to contact lead to nothing. It's a nightmare. At first they asked me to send my passport for verification, which I did. And then it started. I upload the bank statement to level 3. They accept it, and then reset level 2 and 3 and ask to upload the passport again. Then they demand a selfie with the document, which I sent. After that, the 2nd level was passed and I upload the documents to the 3rd level again. After a while, they accept everything and then reset it again, and demand to repeat the same thing. And so on without end. They refuse to explain anything. They don't help in the chat, and they don't help in the mail either.

Do you have funds held on the site or are you just trying to verify an account? Have you provided the documents before in attempts to verify other accounts?

Stake is pretty reputable, so this sort of cyclical process seems unlikely without some sort of explanation. My guess is you’ve either never made a deposit, or you’re providing documentation that was already used to verify a different account.

[Rating Place]

I want to warn people. Avoid this casino if you don't want to lose money. I am a citizen of Ukraine. I've been trying to pass verification for about six months now. Every time I upload documents, they are accepted, but then they are rejected and the verification is reset to level 2.An endless cycle. In the chat, they refuse to say why and repeat the same thing. Upload what the system requires. Any attempts to contact lead to nothing. It's a nightmare. At first they asked me to send my passport for verification, which I did. And then it started. I upload the bank statement to level 3. They accept it, and then reset level 2 and 3 and ask to upload the passport again. Then they demand a selfie with the document, which I sent. After that, the 2nd level was passed and I upload the documents to the 3rd level again. After a while, they accept everything and then reset it again, and demand to repeat the same thing. And so on without end. They refuse to explain anything. They don't help in the chat, and they don't help in the mail either.

you may want to post this in scam accusations. There are a couple of other cases going on now with Stake.

https://bitcointalk.org/index.php?board=83.0

[Fivestar4everMVP]

I want to warn people. Avoid this casino if you don't want to lose money. I am a citizen of Ukraine. I've been trying to pass verification for about six months now. Every time I upload documents, they are accepted, but then they are rejected and the verification is reset to level 2.An endless cycle. In the chat, they refuse to say why and repeat the same thing. Upload what the system requires. Any attempts to contact lead to nothing. It's a nightmare. At first they asked me to send my passport for verification, which I did. And then it started. I upload the bank statement to level 3. They accept it, and then reset level 2 and 3 and ask to upload the passport again. Then they demand a selfie with the document, which I sent. After that, the 2nd level was passed and I upload the documents to the 3rd level again. After a while, they accept everything and then reset it again, and demand to repeat the same thing. And so on without end. They refuse to explain anything. They don't help in the chat, and they don't help in the mail either.

I thought a casino can only be accused of being a scam when and if a customer is locked out of his or her money, which is to say that he or she can not withdraw.
How and why is not being able to pass kyc verification now a kind of prove that a casino is a scam, and not like you are able to pass the kyc because you are asking a withdrawal, you've passed kyc level one and two successfully, which means you can withdraw your money any time you want, the only issue here is that, if you are withdrawing a very huge amount of money, you might have to split it into several halfs to fit into the withdrawal limits based on the kyc level that you are able to reach.

Anyways, not like I am in support of the fact that your provided documents aren't being accepted by stake, but try to find out what is happening is happening, they can't be rejecting your passport for no reason you, because for as long as I've known, Stake has always been one of the most trusted and reputable casino, they did not steal your money right?, so, it's definitely not a scam.

[Rating Place]

Definitely not a scam right now. I thought the OP couldn’t withdraw. Stake has really gotten tough with KYC.

[Nrcewker]

OP Do you have any screenshots or proof that the support team is refusing to help you verify your ID or why they are not giving you a reason for the verification level reset? Moreover, are you honest from your end also? Are you providing your original ID and not a forged one? You didn’t try to exploit the system through any kinds of illegal means? And you follow all the terms and conditions of the site, right? If you have done all this correctly, then you will be able to withdraw your funds (if you have any) and verify your account. Just try contacting or mailing them. Stake is a very reputable casino; hence, I don’t think they have to scam you for a small amount or issue.

[Rating Place]

OP Do you have any screenshots or proof that the support team is refusing to help you verify your ID or why they are not giving you a reason for the verification level reset? Moreover, are you honest from your end also? Are you providing your original ID and not a forged one? You didn’t try to exploit the system through any kinds of illegal means? And you follow all the terms and conditions of the site, right? If you have done all this correctly, then you will be able to withdraw your funds (if you have any) and verify your account. Just try contacting or mailing them. Stake is a very reputable casino; hence, I don’t think they have to scam you for a small amount or issue.

I don't have reason to doubt the OP. Stake has two cases going on now where players are owed $17,000 and $8,000 because of KYC problems. There have been cases of 6 months or more and source of funds have been asked for two of them when there wasn't any reason to ask for source of funds. Long time players with balances under $10,000 aren't money laundering. KYC is mandatory for new signups. There are many cases over in scam accusations.

https://bitcointalk.org/index.php?topic=5501167.0

https://bitcointalk.org/index.php?topic=5497907.0


This happened July 3

I have sent the following documents:

FOR LEVEL 3

- Account statement of my pension fund, showing my contributions for the last 4 months through the company I work for and my address
- Statement of account of my credit card, where my address appears

FOR LEVEL 4

- Payment receipts from my company for the last 3 months
- Bank account statement showing the receipt of said payments
- Photos of me showing that I work for said company, with work clothing and logos

I hope that is enough, as I told you, I do not live in my own home, so I cannot send utility bills for the house in my name. I hope for a quick solution, this problem has greatly affected me financially.

They have rejected my documents again, I even waited for the month of June to end to receive my salary and be able to send them the receipt. I have explained to them many times that I do not live in my own house and they continue to ask me to send utility bills in my name. They have all my money and thanks to them I am going through one of the worst times

[Upgrade00]

I want to warn people. Avoid this casino if you don't want to lose money.

Do you have some money there you are being restricted from withdrawing due to these KYC problems? AFAIK, Stake allows one to withdraw even with level 2 verification except it is a particular case where a user is suspected of something. If your funds are being withheld, create a proper scam accusation thread in the right board with necessary screenshots as proof.

If not, then leave the thread here or move it to reputation and also add some proof to support the endless verification loop allegationas well as the unhelpful support team.

[Haunebu]

I guess that op has some funds locked on the site due to which he kept trying to pass the verification unsuccessfully. It wouldn't make sense for him to call them a scam if no funds were involved at all.

Anyway, he definitely needs to provide some sort of proof demonstrating his ordeal to forum members especially when accusing a site like Stake.

[mak013]

I think that it is possible to withdraw the money even with 2 verification. Also i can recommend to write about this situation to the representative or in the Stake ANN thread. It often can help to solve the problem.
PS. I don`t think that it is a good idea to create a scam accusation. May be it is some technical problem and representative will help to solve it or tell gambler what is he doing wrong. If it willn`t help - than scam accusation.

[Text]

It’s frustrating when a platform keeps resetting the verification process and doesn't provide clear communication or support. It sounds like you're being given the runaround, which isn't acceptable.

Stake.com needs to address these issues and provide proper assistance to their users, especially when real money is involved. It's important for platforms to maintain transparency and support their users fairly. I hope you find a resolution soon.

[Frankolala]

OP, you can make your complain here and ask the reason why you are deprived from level 3 KYC verification. https://bitcointalk.org/index.php?topic=2072589.0

However, I don't think you are using the right word on your topic because you don't have any funds in your stake account which you are not allow to withdraw. I don't see it as a scam, maybe there is a fault from your end that is making them to reject your verification. You are on level 2 and you can withdraw so why sounding as if Stake withheld your funds. Their customer support is very active, I don't know why your case is different.

[Gozie51]

I can imagine how frustrating it could be to get the process of KYC cleared. I don't know if Op was on it consistently for the six months, otherwise it would have been a real excruciating experience. However, I don't think this is an issue of scam, Op didn't mention having money with them , perhaps he just wants to get verified and start playing and in any case, if he has money there I think he should ensure he is using a document that has not been used and he should be a little more in communication with their support.

[avp2306]

I can imagine how frustrating it could be to get the process of KYC cleared. I don't know if Op was on it consistently for the six months, otherwise it would have been a real excruciating experience. However, I don't think this is an issue of scam, Op didn't mention having money with them , perhaps he just wants to get verified and start playing and in any case, if he has money there I think he should ensure he is using a document that has not been used and he should be a little more in communication with their support.

Can't imagine how frustrating for experiencing such situation since its really so disappointing if we encounter that situation. So I guess OP should clear all necessary information about everything they needed so that he could able to provide all the documents asked.

If there's still an issue will float up even if all what they have been asked has been provided then I guess there's really a problem on the casino side in this matter. So hopefully also we can read the statement of stake regarding on this situation since its not really so good to see that there's still ongoing issue happening to one of their user. People also need to see a clarification in this issue since to many people are now curious about the issue of OP on stake.

[Ultimatepoker]

[/quote] I don't have reason to doubt the OP. Stake has two cases going on now where players are owed $17,000 and $8,000 because of KYC problems. There have been cases of 6 months or more and source of funds have been asked for two of them when there wasn't any reason to ask for source of funds. Long time players with balances under $10,000 aren't money laundering. KYC is mandatory for new signups. There are many cases over in scam accusations.

https://bitcointalk.org/index.php?topic=5501167.0

https://bitcointalk.org/index.php?topic=5497907.0


This happened July 3

I have sent the following documents:

FOR LEVEL 3

- Account statement of my pension fund, showing my contributions for the last 4 months through the company I work for and my address
- Statement of account of my credit card, where my address appears

FOR LEVEL 4

- Payment receipts from my company for the last 3 months
- Bank account statement showing the receipt of said payments
- Photos of me showing that I work for said company, with work clothing and logos

I hope that is enough, as I told you, I do not live in my own home, so I cannot send utility bills for the house in my name. I hope for a quick solution, this problem has greatly affected me financially.

They have rejected my documents again, I even waited for the month of June to end to receive my salary and be able to send them the receipt. I have explained to them many times that I do not live in my own house and they continue to ask me to send utility bills in my name. They have all my money and thanks to them I am going through one of the worst times

[/quote]

This is precisely the reason why crypto casinos and regulation doesnt make any sense. You cant claim on one hand that your casino is anonymous for players and on the other hand ask for an endless supply of identification. Passports, utility bills and all the rest. Most gamblers playing with crypto and not with their credit cards are doing so because they dont want to identify.

If you wouldnt mind concealing personal information im pretty sure most people would use their CC or bank transfer to make deapists and withdrawals too

I never understood this.

As a user, if you want to play with bitcoin do NOT play on a licensed Curacao casino your better off in an unlicensed one.

These licenses make no sense anyway. All these casinos that are licensed accept players from countries where gambling is illegal and will let you deposit with no issue whatsoever. If you think that by being licensed or sub-licensed your ‘safer’ i would think again.

The minimum they should be doing is allowing a withdrawal to the exact wallet where the deposit was made. And if they are so “worried” about money laundering then just stop player 2 player transactions.

Withdrawals only to your address and no player to player sending and you solved that

The best assurance is having a forum like this one where if a casino does not pay out, their business would be dead faster than it took them to open it.

[freedomgo]

This doesn't look like a valid scam accusation if the OP doesn't provide evidence. A mere statement has no substance without evidence, and anyone can make up a story to destroy the casino's reputation. Stake has been around for a while now and it's even one of the most popular casinos in the forum.

Regarding verification, it's hard to judge which side is telling the truth. The OP, being the player, will submit the documents, and Stake, being the verifier, will approve or disapprove the verification. I also had a similar problem with verification in the past. It wasn't easy, but I tried to comply with all the requirements set by the casino, and eventually, I was able to pass it. I think we just need to be patient and understand that there are always rules they follow during the verification process. However, without providing proof, this accusation won't be taken seriously by the community.

[ultrloa]

This doesn't look like a valid scam accusation if the OP doesn't provide evidence. A mere statement has no substance without evidence, and anyone can make up a story to destroy the casino's reputation. Stake has been around for a while now and it's even one of the most popular casinos in the forum.

Regarding verification, it's hard to judge which side is telling the truth. The OP, being the player, will submit the documents, and Stake, being the verifier, will approve or disapprove the verification. I also had a similar problem with verification in the past. It wasn't easy, but I tried to comply with all the requirements set by the casino, and eventually, I was able to pass it. I think we just need to be patient and understand that there are always rules they follow during the verification process. However, without providing proof, this accusation won't be taken seriously by the community.

Until no proof has been show then every accusation made by those people to a casino will not be taken as valid. So they must present a proof attached with their accusation so that people would really see the real situation happen and those people will read their thread created will not think about that this is just another demolition attempt by someone who want to stain the reputation of Stake or other accused casino.

I encounter such situation on other random casino which I just see on social media before, but in Stake? which is reputable casino and running so long then stay relevant to their gamblers I doubt they would do that action. But bot unless OP has done suspicious activities or he break the rule of stake. The only people who can help to solve his issue is their representative so best to ask for further more details about what are those things need to be done correctly so that everything will be approve. But there are couple of accusation posted against stake so hopefully they clarify those allegations.

[Ojima-ojo]

There should be a reason why your KYC documents keep being rejected, what I always advice forks to do is to pass through all the verifications on any casino before making any attempts to make deposits on those casinos, because if the account is new the casino should not have any reason to deny the players access to KYC verifications.


Stake is one casino that have gotten it tough with KYC recently and for such it will be some what a frustrating thing for those whose funds will be held on such platforms.

[Casdinyard]

I want to warn people. Avoid this casino if you don't want to lose money. I am a citizen of Ukraine. I've been trying to pass verification for about six months now. Every time I upload documents, they are accepted, but then they are rejected and the verification is reset to level 2.An endless cycle. In the chat, they refuse to say why and repeat the same thing. Upload what the system requires. Any attempts to contact lead to nothing. It's a nightmare. At first they asked me to send my passport for verification, which I did. And then it started. I upload the bank statement to level 3. They accept it, and then reset level 2 and 3 and ask to upload the passport again. Then they demand a selfie with the document, which I sent. After that, the 2nd level was passed and I upload the documents to the 3rd level again. After a while, they accept everything and then reset it again, and demand to repeat the same thing. And so on without end. They refuse to explain anything. They don't help in the chat, and they don't help in the mail either.

Hello. Not sure why this happened to you as I'm a level 3 user in the site with no real problems whatsoever when it comes to signing up. And the thing is they only really asked for my valid ID, not even a passport, and a selfie, which I promptly provided with no issues.

I think yours is an isolated case, particularly caused by the tensions between your country and other neighboring territories but I might be wrong here, in any case, I'd highly suggest you either post this in their announcement channel, have a customer service representative take up your case and provide you with answers and assistance, and this is despite what you said being that they don't give you answers nor help (still wouldn't hurt to try). I wouldn't say you should put them out on scam accusations because again, this is an isolated case and most if not everyone else who plays in that site haven't experienced what you're experiencing right now. Regardless, try that out, see if there would be some changes, and then get back here when you find answers/no progress in your case.

[freedomgo]

This doesn't look like a valid scam accusation if the OP doesn't provide evidence. A mere statement has no substance without evidence, and anyone can make up a story to destroy the casino's reputation. Stake has been around for a while now and it's even one of the most popular casinos in the forum.

Regarding verification, it's hard to judge which side is telling the truth. The OP, being the player, will submit the documents, and Stake, being the verifier, will approve or disapprove the verification. I also had a similar problem with verification in the past. It wasn't easy, but I tried to comply with all the requirements set by the casino, and eventually, I was able to pass it. I think we just need to be patient and understand that there are always rules they follow during the verification process. However, without providing proof, this accusation won't be taken seriously by the community.

Until no proof has been show then every accusation made by those people to a casino will not be taken as valid. So they must present a proof attached with their accusation so that people would really see the real situation happen and those people will read their thread created will not think about that this is just another demolition attempt by someone who want to stain the reputation of Stake or other accused casino.

I encounter such situation on other random casino which I just see on social media before, but in Stake? which is reputable casino and running so long then stay relevant to their gamblers I doubt they would do that action. But bot unless OP has done suspicious activities or he break the rule of stake. The only people who can help to solve his issue is their representative so best to ask for further more details about what are those things need to be done correctly so that everything will be approve.

That's why everyone should be aware that not every post here is true. Although the OP might be telling the truth, he should at least make an effort to provide some proof, like a screenshot of an email or conversation with Stake's support. When someone posts an accusation against a casino and is a newbie, it will be hard to convince the old members here, as Stake has built a good reputation over their years of operation. Then, suddenly, a newbie pops up accusing the casino of scamming. As of now, I won't side with the OP since the accusation is not valid.

But there are couple of accusation posted against stake so hopefully they clarify those allegations.

I guess I have to check this one out. But actually the first thing I'll look is the profile account of the OP of their ANN thread as usually DT would put a paint once they are convince with the scam accusations.