DuckDice Sportsbook void bets or mark as lost at their convenience. SCAM!

[elhero]

I placed several bets on DuckDice and they were showing as lost after Hubert Hurkacz retired due to injury, Casually I bet the same thing in Winamax and it appears void. I assumed the losses due to their conditions until 1 hour later I talked to a friend and he told me he bet $60 on DuckDice and their winning bet was void. 

I asked support, they asked for screenshots, and they told me that my bet is lost because he lost 2 sets but my friend's winning bet is VOID because he retired.

We did not bet live,  the official result is abandonment due to injury. And there are only two possible scenarios: assume he lost and mark as losses the lost bets and pay out the won bets, or assume he retired and mark as VOID all the bets that were not placed live.  It's extremely unfair, dishonest (a SCAM!) and prejudicial to mark as losses bets that would have been lost but mark as void bets won on the same event.


My bet:

https://i.postimg.cc/dtCTZ1KT/1.jpg



My friend's bet:

https://i.postimg.cc/mgG1Ysbp/2.jpg

[elbill]

This is an evident scam. They should void all results, or pay the winnings to who won. They can't selectively choose based on what's convenient for them.
Use stake there these scams do not happen.

[Upgrade00]

Applying different rules to suit the casino is a scam, everyone should avoid that bookie until they have settled this issue. You should make a post in Scam accusation board too.

Here's their ANN thread; https://bitcointalk.org/index.php?topic=1676313.0
Duckdice representative has not posted there for a month but was online a couple of days ago, they also have some red tags from several years ago and neutral ones suggesting shady behavior and unresponsive support.

[seoincorporation]

How can different users have a different resulta on the same event, that's not a legit move from the casino. My recomendation is to talk with the support and try to SOLVE the problem, and if they doesnt help then start a scam accusation, post negative feedbacks on betguru and trust pilot, and move to another casino with a better trust.

[acroman08]

I'm sorry but that is just BS from DuckDice.io, how the hell is your bet a loss but the other guy's bet is void because the bet was a win?

I'll PM their representative Bobstone(who was active last June 20 to address an issue they have a gambler who posted here in the forum)and inform them about this issue, though I am not sure whether they'll respond here or not.

[freedomgo]

I think the way it was graded was correct.  I made a quick research and the rules seemed to be applied right by DuckDice.

rule for the total

Over/Unders
Wagers on the full match over/under will generally get voided unless it reached the over already. Otherwise, it's void.

My friend's bet:

The bet shown was refunded because it was voided since the bet was under 22.5 but Hurkacz only scored 22 points only, and under the rule it did not reach the over already hence voided.
Here's the summary of the scores : https://www.flashscore.ph/en/match/YonNPxNa/#/match-summary/match-summary


rule for the moneyline bets.

Also, keep in mind that books will usually grade the winner declared by the umpire — a.k.a. the person who didn't retire. Therefore, you could lose a moneyline bet on a player that retires despite leading on the scoreboard.

source : https://www.actionnetwork.com/tennis/tennis-betting-rules-player-retires-rain-weather-delay

My bet:

Since the winner is Filz Arthur since he didn't retire, he should be the one winning the game and that means OP's bet which is Hurkacz (-1.5) lost.

News about the game :

Poland's Hurkacz went down with an injury while leading 8-7 in a fourth set tie-break but opted to retire after losing the next two points.

https://www.bbc.com/sport/tennis/articles/cv2gp7n185eo

[rokuen]

Huh so many peoples here doesn’t know simple tennis rules

Your bet lost as soon as Fils won the first two sets. There is now way how Hurkacz could won with -1.5 by sets, best he could do 3:2.

If your bet had been on a games handicap, they would have voided your bet, as they did with your friends bet since according rules ‘In case of a retirement and walk over of any player all undecided bets are considered void’

Duckdice’s odds provider is shady as hell and I saw lots times how they void winning bets and stays loosing ones. But that’s not the case here.

[freedomgo]

Huh so many peoples here doesn’t know simple tennis rules

Your bet lost as soon as Fils won the first two sets. There is now way how Hurkacz could won with -1.5 by sets, best he could do 3:2.

If your bet had been on a games handicap, they would have voided your bet, as they did with your friends bet since

I think OP knows his bet lost, but since a player has retired, he believe it should be voided and his bet will be return to his balance.

I'm wondering where did you get this rule?

according rules ‘In case of a retirement and walk over of any player all undecided bets are considered void’

Because the rules I have layed above, they have references that anyone could verify, so can you please put an attachment of the source?

Duckdice’s odds provider is shady as hell and I saw lots times how they void winning bets and stays loosing ones. But that’s not the case here.

We all know that as we can see on their profile. https://bitcointalk.org/index.php?action=trust;u=917361

But we should be objective here. By the way, for those who wants to verify, you can visit their site and check under "Sport Regulations" for the complete list of rules, check under tennis.  https://duckdice.io/sport (it's a PDF file).

[holydarkness]

I wanted to point out that OP's bet seems to be a different type than what his friend had, but I see that it's nicely explained by freedomgo. Let me try if we can make this official by having their representative to come and explains about their rule. I can see acroman08 has invited bobstone. Let me try to page Kirito, in case he can address this situation faster.

[bitbollo]

I was saying the same thingh as @freedomgo. There are two different markets here and this implies different rules.
It can happens, isn't the first time.
It better always to check the market that applies for any single market... as you seen different rules applies everytime.

[elhero]

The problem is that if my bet is lost, my friend's bet can't be void. They are considering the match as unfinished and retired.
Retired at the match point, if the match is unfinished and he retired, my bet cannot be lost. And if it is, the winning bets cannot be VOID.  Let's imagine that there is an error in the roulette wheel and the ball spins half a turn and falls. It would be dishonest and unfair to give as lost the one who has lost and void the bet to the one who has won.

[nutildah]

The problem is that if my bet is lost, my friend's bet can't be void.

But they can as they are different types of bets. You had already lost your bet by the time the match was cancelled as it was mathematically impossible for Hurkacz to win by 2 sets by then. Meanwhile your friend's bet was an over/under bet which cannot be calculated due to the retirement.

[freedomgo]

The problem is that if my bet is lost, my friend's bet can't be void. They are considering the match as unfinished and retired.
Retired at the match point, if the match is unfinished and he retired, my bet cannot be lost. And if it is, the winning bets cannot be VOID.  Let's imagine that there is an error in the roulette wheel and the ball spins half a turn and falls. It would be dishonest and unfair to give as lost the one who has lost and void the bet to the one who has won.

Roulette and sports betting have different rules, so you can't apply the same rules to different games. If you just read my post above, you'll understand that there's nothing wrong with how DuckDice graded your bet and your friend's bet. Dude, I hope you'll just accept your loss. If you're still not satisfied with my explanation, maybe try doing your own research so you can see the standard for grading these kinds of bets.

[AHOYBRAUSE]

Surely sites often have different rules in case a player retires.
One thing most sites have in common is when there is no other result of an outcome of a bet is possible and the play retires the bet gets still settled accordingly.

Meaning when you bet for example that a match go over 20,5 games and and the score is 7:6 and 5:4 when one play retires the bet gets settled since the over is already reached. SImple.

[freedomgo]

Surely sites often have different rules in case a player retires.

Exactly, but sportsbooks should align their rules with the standard rules, like those used by big sportsbooks, as not all gamblers read the rules, which are often too long. As for OP's concern, it has already been answered, so it's up to him whether he accepts the explanations he can read and maybe changes the title of the thread and locks it, as obviously (based on the rules), DuckDice did not scam anyone.

[Kirito89]

Hello, this case was brought to my attention, so the situation was:

OP placed a bet on Hurkackz H. to win with a handicap of -1.5 sets.  The opposing player was already leading with a 2-0 set lead in the first hour and a half of the game, so that caused OP's bet to lose! as Hurkackz couldn't win the game anymore with a -1.5 set handicap.


As for his friend's case, he has bet on the oposing player to win, in the 4th set, Hurkackz has forfeited the game due to an injury, as the game could have went either way, then his bet was voided, we didn't void a "winning bet".


Our sportsprovider is fairly popular, being used by other leading crypto sportsbooks out there, and they've settled the 2 bets according to their regulations.



Best Regards,

Kirito89
Duckdice Support.

[holydarkness]

OP, above you can read the official explanation from DuckDice, which confirms what others and I have suggested throughout the thread. I hope that answers your confusion and uncertainty. If you have other question to ask, feel free to do so. Otherwise, please mark this one as resolved.


Kirito89, thanks for coming