Shuffle accuse me for create multiple account

[Heyui67]

They accused me for create multiple accounts which i didn't
http://ibb.co/1vWKg74







I did kyc and passed bht still locking withdraw

Email wezo600@gmail.com

[Orpichukwu]

You should try to make your thread more detailed by providing all the evidence, if possible, and the conversation you might have had with their support (hidden in the sensitive part) so that members here can look through the case and attend to you.
 
Shuffle has an active ANN thread and a running campaign here; they are active, which means you will definitely get an explanation of why your account is being flagged.

Use the format below:

What happened::
Scammers Profile Link:
Reference Link:
Amount Scammed:
Payment Method:
Proof of Payment:
PM/Chat Logs:
Additional Notes:

[Charles-Tim]

Shuffle has an active ANN thread and a running campaign here; they are active, which means you will definitely get an explanation of why your account is being flagged.

OP stated the reason already that he was told that he is using more than one account to access the gambling site. That could have been known through IP address that the user is using.

3.4. You are permitted to have only one Shuffle Account. If you attempt to open more than one Shuffle Account, any and all such accounts may be blocked, suspended or closed, and any sums credited to those accounts will be frozen and may be deducted. If you realise that you have opened more than one registered Shuffle Account you must notify us immediately by email at support@shuffle.com.

[Stalker22]

They accused me for create multiple accounts which i didn't

Unfortunately, I dont think there is much you can do about it.  These gambling sites use automated systems flagging accounts for suspicious activity, which is fair, but it means mistakes happen sometimes.  But these are rare cases in my opinion. Still, thats the bargain we strike for using their service. 

Have you tried reaching out to their customer support and explaining the situation?  Maybe someone else from your household used the platform, so you shared the same IP address?

[swaga]

It's very simple in most cases: "Their casino - Their rules."

They can ban you for any reason - They don't even need a reason actually.
Read their TOS.

The problem is sometimes they abuse that power.

In this case there isn't enough detail to be able to say who's in the wrong so maybe post a more detailed scam report.
Also check if they have a profile on this forum.

[Kemarit]

They accused me for create multiple accounts which i didn't

Unfortunately, I dont think there is much you can do about it.  These gambling sites use automated systems flagging accounts for suspicious activity, which is fair, but it means mistakes happen sometimes.  But these are rare cases in my opinion. Still, thats the bargain we strike for using their service. 

Have you tried reaching out to their customer support and explaining the situation?  Maybe someone else from your household used the platform, so you shared the same IP address?

Yeah, and it's rare that casino's are going to show proof here on the reasons why they flagged the account or how they caught the user with multiple accounts. And they have sophisticated tools to know that indeed it's one and the same user with multiple accounts like IP Address, the machine it uses, the OS and others.

So the it's up to the OP to provide proof that he is not using any other accounts. It could be the someone from his household could have created another account and so obviously it will be caught by Shuffle.

Or if he wanted to pursue then have a 3rd party to meditate things between him and the casino.

[FatFork]

Looking at the OP's post history, I think he should stop gambling altogether, because it's obvious he continually runs into problems with a whole host of casino platforms.

Duelbits won't send me withdraw amount - Opened a topic accusing the casino and never updated or responded to other members' questions.
Is it scam or not.. Roobet transaction  - Accusing Roobet casino even before the transaction was confirmed and never updated or closed the thread.
Bitstarz.com will not let me withdraw - Although this is a casino with known dubious practices, it is his mistake not to read the terms of the promo bonus (the wagering requirement) and wrongly accusing the casino.
Stake false tranaction not found  - Same thing again. Accuses the casino of a scam and then silence. He never updated that (apparently) withdrawal transaction was confirmed, and he received the funds in his wallet.
Mexc wont unfreeze my account - Accuses the MEXC exchange of bad practice, and the only update we got in that thread is this: "Not helping to solve issue fk you and fuk mexc."


@Heyui67, have you ever heard the tale of the little boy who cried wolf one too many times?

[AHOYBRAUSE]

They accused me for create multiple accounts which i didn't

I did kyc and passed bht still locking withdraw

Email wezo600@gmail.com

Without any screenshots, or chat logs it's hard to verify what's going on.
These random reports without any effort really are boring. If you seek any help at least do us all a favor and share the complete story and not just 2 sentences.
I really wonder what kind of help you are looking for here with this.

[Coin_trader]

They accused me for create multiple accounts which i didn't

I did kyc and passed bht still locking withdraw

Email wezo600@gmail.com

This is the irony on this kind of issue against the casino. They usually ask for KYC which in the end they will not honor since they will accuse you of using other people identity that is highly possible and always happening. So providing KYC will not really solved this issue immediately.

Having a multiple account issue is one of the problem in online casino that is very hard to resolved once casino have a proof such as IP connection from the multiple account. It’s very hard to defend online if there’s already a digital evidence pointing about the connection.

[holydarkness]

Looking at the OP's post history [...]

@Heyui67, have you ever heard the tale of the little boy who cried wolf one too many times?

Was wondered the same when I saw OP's username creating this thread, as he made several complaints in the past. I'll bite, though...

OP, as asked by others, please provide supporting evidence. Screenshots of email, chat log, whatever helps to back up your claim. I'll page Shuffle's representative once I can validate that your case.

[Heyui67]

Hey all genius people in topic

Am victim here.. Lol someone is searching my history lol

What mental illness is that

[holydarkness]

Hey all genius people in topic

Am victim here.. Lol someone is searching my history lol

What mental illness is that

Not necessarily "searching", it's not that difficult to compile your past history. I have a thread that list scam accusations against casino from 2023 [a quick glance at your history told me that I missed to list some of your past complaints, though]. It listed the complainant's name alongside with other crucial info. And even without that thread, all FatFork [or whoever curious] need to do is click "show the last topics started by this person" button, and all those information are readily available. So... no, not necessarily a mental illness, I think the term "being meticulous" and "thorough" is more appropriate.

Now, moving to your situation. Is it perhaps you're meaning to provide more screenshots? Only one link being provided, but your edit shows something like this:



And the image being provided [IMO] doesn't provide us much. Perhaps another supporting evidence? The one where you passed KYC will probably be helpful

[Heyui67]

https://ibb.co/7CtNr5X[/url]
https://ibb.co/qNcRfZ0
https://ibb.co/yFTVVLN
https://ibb.co/tMc7zS3

[Coin_trader]

Hey all genius people in topic

Am victim here.. Lol someone is searching my history lol

What mental illness is that

You are playing victim based on other findings on your account since you have multiple records of being a problematic players from different casino. Normally, user here will support you especially @holydarkness since we are fair here.

But it’s a different story if user is playing victim and using the forum as shield for your violation against casino ToS. Multiple account is always a trivial issue which can’t resolved even with KYC.

[Heyui67]

[quote author=Heyui67 link=topic=5502898.msg64331512#

No it seems you are member of these casinos

You work for them

[holydarkness]

What else can i share



https://ibb.co/7CtNr5X https://ibb.co/qNcRfZ0 https://ibb.co/yFTVVLN https://ibb.co/tMc7zS3

Not sure if I arranged the image correctly. OP, please learn how to quote, and it'll be quite helpful if you can upload your next images through talkimg. I believe you've know the drill.

About what else can you share, I initially wanted to ask for the proof that you passed KYC because I thought the story here was you performed KYC at some point, passed it, and the casino blocked you on a later time. But it appear to me that your KYC was part of their investigation process. When a casino made a findings of multi-acc, it's usually spot on, they cross-references one finding with another's.

That said, as promised, I'll still PM their representative, though I think that'll only serve a purpose of sealing this case.

Oh, one more thing,

No it seems you are member of these casinos
You work for them

He's not. How on earth he's working for Shuffle while wearing Stake's signature? Logic.

[Heyui67]

What else can i share

[url=
Ok thanks if you can fix that i will be grateful

It maybe conflict but am sure I didn't create multiple