Passed KYC from "prohibited country" on MEXC?

[Sir_Cheer]

So what is going on here? MEXC terms of use CLEARLY STIPULATES that it is not available in Canada and it is listed as a "Prohibited country". I just KYC'ed in Canada using my 100% legit, real, authentic KYC information, with real details and it said I passed KYC verification. Can someone shed some light on this?

[Xal0lex]

Are you a Canadian citizen?

[Sir_Cheer]

Are you a Canadian citizen?

Yes. And I KYCed with my personal Canadian documentation. And it said KYC approved

[Xal0lex]

Are you a Canadian citizen?

Yes. And I KYCed with my personal Canadian documentation. And it said KYC approved

Then you'd better contact the exchange's support team and have them comment on this situation. So that later there will be no problems with using the exchange. I personally do not recommend you to make a deposit to the exchange until the support team gives you a clear explanation of the situation.

[Sir_Cheer]

Then you'd better contact the exchange's support team and have them comment on this situation. So that later there will be no problems with using the exchange. I personally do not recommend you to make a deposit to the exchange until the support team gives you a clear explanation of the situation.

What's interesting is I have been able to trade just fine with no issues. I haven't used a VPN. Everything is fine. I decided to KYC for the hell of it. I didn't think it would be approved but it was. My thought is that someone from MEXC had to manually approve it. Other thing I notice.... is that if I connect to U.S. VPN node, and go to MEXC, it displays red writing indicating that they dont provide services to the U.S., but I don't get that red writing from Canada. But they are both on the list. Also, during the KYC verification process. When you choose country, U.S. was greyed out, Canada was selectable. Yet.... In the terms of use, they are both on the prohibited list. So I'm trying to figure out why this is happening, and why my KYC was approved.... someone at MEXC had to approve it so I don't know. It's wierd

[philipma1957]

to the op I am USA based I went to the site it said it does not allow me to join.
look at this below.

"Log In/Sign Up
Your IP and nationality indicate that you are located in a country/region where MEXC services are restricted. According to MEXC's terms of service, MEXC does not provide services to users in the country/region where you are located. If you have any questions, kindly contact MEXC Customer Service."


I assume you got this. I suggest you contact their customer service like they ask you to.

[Sir_Cheer]

to the op I am USA based I went to the site it said it does not allow me to join.
look at this below.

"Log In/Sign Up
Your IP and nationality indicate that you are located in a country/region where MEXC services are restricted. According to MEXC's terms of service, MEXC does not provide services to users in the country/region where you are located. If you have any questions, kindly contact MEXC Customer Service."


I assume you got this. I suggest you contact their customer service like they ask you to.

I don't get this if I login from Canada. But Canada is on the prohibited countries list but I still passed KYC verification

[TravelMug]

So what is going on here? MEXC terms of use CLEARLY STIPULATES that it is not available in Canada and it is listed as a "Prohibited country". I just KYC'ed in Canada using my 100% legit, real, authentic KYC information, with real details and it said I passed KYC verification. Can someone shed some light on this?

And so you should be worried about it, imagine if you are trading and making good profits and suddenly you find your account got banned and freezes you money. So it's better as early as this time to clear everything with them.

No one can help you hear except Mexc, so you better be contacting their support and shed light on this. Just understand everything before you proceed. Also, might be good if you update us here as well.

[Xal0lex]

If you says that your country was on the country selection list, it is likely that the exchange has changed its policy of providing its services in your country but has not edited its list of prohibited countries in its Terms and Conditions. By the way, it says so in the Terms and Conditions that the list may change from time to time. In any case, only the support service will help to resolve your situation.

[philipma1957]

listen to Xal0lex

you could get your funds frozen and be fucked bigly doing what you are doing.

I would know as I have a small amount of frozen funds on coinex

they used to let me put my viabtc mining there then ended it. I forgot to empty it out fully and have 50 usd worth of coins they will not give back to me.

[Sir_Cheer]

Welp, here's the conversation I just had with MEXC. Whats the verdict here?

https://ibb.co/4MpWvQn

[Xal0lex]

Welp, here's the conversation I just had with MEXC. Whats the verdict here?

https://ibb.co/4MpWvQn

Customer service has confirmed that you won't have any problems. So you can use the exchange. But I would still be careful, anything can happen. And by the way, may I ask why you went through KYC. The exchange allows you to use its services without that. Or you are not satisfied with withdrawal of 10 BTC per day? I, for example, use the exchange without going through KYC.

[Sir_Cheer]

Customer service has confirmed that you won't have any problems. So you can use the exchange. But I would still be careful, anything can happen. And by the way, may I ask why you went through KYC. The exchange allows you to use its services without that. Or you are not satisfied with withdrawal of 10 BTC per day? I, for example, use the exchange without going through KYC.

Because it didn't make sense to me that I was able to trade without KYC from a prohibited country. So I wanted to KYC because I didn't want to get fucked later. I wasn't sure what was going on. User Agreement says Canada is prohibited. So I figured that KYC would for sure fail. I was quite shocked when it approved. So I don't know why this is happening. It's very confusing. I didn't want to find my account frozen then they ask for KYC and it fails. If I do KYC first, hope it won't be an issue. I don't know

[Sir_Cheer]

Welp. This is something. I went onto MEXC discord server and asked: If a Canadian citizen applies for KYC, will it be approved? .... Staff said no because Canada is a prohibited country.... yet here we are

[Xal0lex]

Welp. This is something. I went onto MEXC discord server and asked: If a Canadian citizen applies for KYC, will it be approved? .... Staff said no because Canada is a prohibited country.... yet here we are

Who is Ethera~? This is a simple user, he is not a representative of the exchange. And by the way, he also advises you to contact support. Anyway, it's up to you to decide.

Show him your correspondence with the support team. See what he says to that.

[Sir_Cheer]

Ethera has a staff role on discord so I think they are real. But I got into DMs with one of the red roled staff members on that discord server. They explained THIS to me:

https://ibb.co/pX17KJb

[Potato Chips]

by the way, may I ask why you went through KYC. The exchange allows you to use its services without that. Or you are not satisfied with withdrawal of 10 BTC per day? I, for example, use the exchange without going through KYC.

Was this recent? I tried to use the exchange couple of weeks ago and was asked to KYC.

The answer to trading without kyc in their automated chat bot has also been updated to:

Unverified KYC: As shown on your page, if you have not completed KYC, you will not be able to conduct spot trading, futures trading, fiat OTC trading, or fiat P2P trading.
Primary KYC: 24-hour withdrawal limit of 80 BTC; OTC trading: Bidirectional trading limit of 100,000 USDT.

Ethera has a staff role on discord so I think they are real. But I got into DMs with one of the red roled staff members on that discord server. They explained THIS to me:

https://ibb.co/pX17KJb

Welp, it does make sense since regulation can be different in each province though it is concerning that they did not update their tos to imply exceptions. My best guess would be either they were too lazy to update their fine prints or they're secretly passing folks in their prohibited country list.

Looks like you're not the only canadian who has passed kyc, see: https://www.reddit.com/r/MEXC_official/s/DS2a9DJO9M

[Xal0lex]

by the way, may I ask why you went through KYC. The exchange allows you to use its services without that. Or you are not satisfied with withdrawal of 10 BTC per day? I, for example, use the exchange without going through KYC.

Was this recent? I tried to use the exchange couple of weeks ago and was asked to KYC.

The answer to trading without kyc in their automated chat bot has also been updated to:

Unverified KYC: As shown on your page, if you have not completed KYC, you will not be able to conduct spot trading, futures trading, fiat OTC trading, or fiat P2P trading.
Primary KYC: 24-hour withdrawal limit of 80 BTC; OTC trading: Bidirectional trading limit of 100,000 USDT.

I log in to the exchange every day. But I don't use fiat and P2P in trading. I am satisfied with the limit of 10 BTC per day. And my turnover is less than 100k USDT. Yes, I occasionally get a window with a suggestion to go through KYC, but I ignore it and use the exchange without any problems.

[Sir_Cheer]

Welp, it does make sense since regulation can be different in each province though it is concerning that they did not update their tos to imply exceptions. My best guess would be either they were too lazy to update their fine prints or they're secretly passing folks in their prohibited country list.

Looks like you're not the only canadian who has passed kyc, see: https://www.reddit.com/r/MEXC_official/s/DS2a9DJO9M

Ya. I thought about both of those things. I'm going to keep inquiring into the situation and see exactly what they are doing and try to figure out how the terms of use reflects what they are doing.

[Darker45]

LOL! I think this isn't an isolated case. Exchanges have always this tendency to be inconsistent. Nothing's surprising here. But if you're after your money's security, you better avoid exchanges which restrict you country.

You can deposit, trade, and withdraw until you can't and when you raise the concern, they can simply tell you that it's clear in their ToS that you aren't allowed to use their services, that you are in violation of their rules. As a result, your funds shall be locked. Easy money for them.

Don't even trust their chat support. I'm sure most of them didn't even read the Terms of Service. They're unfamiliar with the rules. They're just outsourced individuals who have no accounts on the exchange themselves and are working from faraway towns with minimum salaries. They can't even construct a proper sentence.