Rollbit locked my account with $55k+

[throwaccount58]

Hello, I made this account to notify you guys that my Rollbit has been locked for currently 6 days (awaiting approval from a "KYC & Identity Verification Online processor")

This all started after I won over $50,000. I have been gambling on Rollbit for over 2.5 years now and have lost over $80,000. (as seen in the picture below)
The reason I'm saying this is because it's really coincidental they would KYC me after I win big, after gambling on it almost weekly for 2.5 years.

https://talkimg.com/images/2024/07/20/4NoRD.png

After I send my Id, uploaded a selfie and have proven my address they also asked me for bank statements which I provided proving I bought cryptocurrency with my bank on Kraken. (as seen in the pictures below)

https://talkimg.com/images/2024/07/20/4N41f.png

In chat logs from 4 days ago they said they would have an answer for me in the next hours (as seen in the picture below). Currently It's been day 6 and I'm still awaiting on their response.

https://talkimg.com/images/2024/07/20/4NhUG.png

After talking about my KYC in their public chat I got muted with the reasoning "they do this for every account that has KYC", even though I was able to use the chat functionality fine for the first three days I was KYC'd (as seen in the pictures below)

https://talkimg.com/images/2024/07/20/4N5eZ.png

When asking the support chat why I have been muted I get straight up ignored for three days. (as seen in the picture below)
https://talkimg.com/images/2024/07/20/4N9Q8.png

Now my account is entirely disabled which also means I'm losing out on my calendar rakeback (currently $400-500 a day), this has resulted in me losing an extra $3000.

The money is probably lost because I'm currently straight up getting ignored by Rollbit and getting a response that they are "awaiting their third party", atleast I can warn you guys about their shady practises.

I have also recorded every support interaction, if anyone is interested I could upload them to prove the pictures are not altered.

[acroman08]

The reason I'm saying this is because it's really coincidental they would KYC me after I win big, after gambling on it almost weekly for 2.5 years.

have you submitted KYC before or this is your first time submitting it?

just curious, after winning $50k+, did you request a withdrawal? if you did, as far as I know, casinos usually would request KYC from people who are going to withdraw a huge amount that hasn't gone through KYC verification.

The money is probably lost because I'm currently straight up getting ignored by Rollbit and getting a response that they are "awaiting their third party", atleast I can warn you guys about their shady practises.

don't lose hope, I've seen KYC-related cases get resolved after a week or two sometimes even a month. good luck and congrats on winning $50k, I hope your case gets resolved soon.

[holydarkness]

My internet is still frustratingly limited from several websites and crawl like a hermit crab on the rest of the sites. Can someone please help me reuploading OP's image to talkimg and make it visible so I don't have to access imgur [that's inaccessible to me]?

And OP, I understand [being pretty much blind because I can't see any of the screenshots] that your KYC is still being in process for 6 days, it asked [at least] a level 3 KYC, proof of address? They're not rejecting it or cancelling anything, it's simply still being processed?

[throwaccount58]

And OP, I understand [being pretty much blind because I can't see any of the screenshots] that your KYC is still being in process for 6 days, it asked [at least] a level 3 KYC, proof of address? They're not rejecting it or cancelling anything, it's simply still being processed?

My KYC is verified for level 1,2 and 3, I have done level 4 and 5 which is to prove my address and proof of income and I guess that's what I'm waiting for but 6 days seems a bit extreme to me..

I'm just calling them out for shady practises such as enabling and disabling my casino features, (I have lost 10k because I rage gambled thinking I would never see the money). Randomly muting me when bringing up KYC in public chat and saying "we do this to everyone awaiting KYC".

[throwaccount58]

have you submitted KYC before or this is your first time submitting it?

First time.

just curious, after winning $50k+, did you request a withdrawal? if you did, as far as I know, casinos usually would request KYC from people who are going to withdraw a huge amount that hasn't gone through KYC verification..

No, I didn't withdraw, it was straight after my win, I've made withdrawals for over 20k at a time before on the account.

[holydarkness]

And OP, I understand [being pretty much blind because I can't see any of the screenshots] that your KYC is still being in process for 6 days, it asked [at least] a level 3 KYC, proof of address? They're not rejecting it or cancelling anything, it's simply still being processed?

My KYC is verified for level 1,2 and 3, I have done level 4 and 5 which is to prove my address and proof of income and I guess that's what I'm waiting for but 6 days seems a bit extreme to me..

I'm just calling them out for shady practises such as enabling and disabling my casino features, (I have lost 10k because I rage gambled thinking I would never see the money). Randomly muting me when bringing up KYC in public chat and saying "we do this to everyone awaiting KYC".

Hi, as I previously mentioned, I am currently having a problem with my internet connection and access to several websites are unavailable for me. Do you mind to do go to a bit of trouble and re-upload your images to talkimg? It's an image hosting site provided by one of our reputable forum member. I'll be able to view your screenshots if you uploaded them there and can hopefully understand your case better. From there, I'll see if it needs to and can be expedited.

With current information and being a bit blind because I can't see any conversation and proof, all I can say is that a KYC on such level is relatively normal. Long and annoying, yes, but still within range.

[Eternad]

This all started after I won over $50,000. I have been gambling on Rollbit for over 2.5 years now and have lost over $80,000. (as seen in the picture below)
The reason I'm saying this is because it's really coincidental they would KYC me after I win big, after gambling on it almost weekly for 2.5 years.

Don’t be surprised because the amount involved is already above 20K. KYC is not needed if you are losing because there’s no money outgoing from the casino. AML policy will take effect when there’s a huge sum of money from the casino going outside to user wallet because they need to regulate the money to make sure it will not be subject for potential money laundering.

This is a standard procedure of every casino with license. You are wagering huge amount of money so expect that you will be asked KYC if you are already withdrawing it since they do mention in their ToS of potential KYC anytime.

Rollbit is spending more than the amount in subject here  on their marketing. I guess you will be fine as long as you didn’t violate the casino ToS.

[throwaccount58]

Hi, as I previously mentioned, I am currently having a problem with my internet connection and access to several websites are unavailable for me. Do you mind to do go to a bit of trouble and re-upload your images to talkimg? It's an image hosting site provided by one of our reputable forum member. I'll be able to view your screenshots if you uploaded them there and can hopefully understand your case better. From there, I'll see if it needs to and can be expedited.

With current information and being a bit blind because I can't see any conversation and proof, all I can say is that a KYC on such level is relatively normal. Long and annoying, yes, but still within range.

Hello I have re-uploaded the images to talkimg, however its not getting rendered when using an [img] block, sorry I'm new to this forum.

[holydarkness]

Hello I have re-uploaded the images to talkimg, however its not getting rendered when using an -img- block, sorry I'm new to this forum.

Hi, thanks. It's fine, it's a newbie restriction. They can't show images on their post. Usually a higher ranked member will help by quoting for visibility. On this case, I'll take the honor.

Hello, I made this account to notify you guys that my Rollbit has been locked for currently 6 days (awaiting approval from a "KYC & Identity Verification Online processor")

This all started after I won over $50,000. I have been gambling on Rollbit for over 2.5 years now and have lost over $80,000. (as seen in the picture below)
The reason I'm saying this is because it's really coincidental they would KYC me after I win big, after gambling on it almost weekly for 2.5 years.



After I send my Id, uploaded a selfie and have proven my address they also asked me for bank statements which I provided proving I bought cryptocurrency with my bank on Kraken. (as seen in the pictures below)



In chat logs from 4 days ago they said they would have an answer for me in the next hours (as seen in the picture below). Currently It's been day 6 and I'm still awaiting on their response.



After talking about my KYC in their public chat I got muted with the reasoning "they do this for every account that has KYC", even though I was able to use the chat functionality fine for the first three days I was KYC'd (as seen in the pictures below)



When asking the support chat why I have been muted I get straight up ignored for three days. (as seen in the picture below)


Now my account is entirely disabled which also means I'm losing out on my calendar rakeback (currently $400-500 a day), this has resulted in me losing an extra $3000.

The money is probably lost because I'm currently straight up getting ignored by Rollbit and getting a response that they are "awaiting their third party", atleast I can warn you guys about their shady practises.

I have also recorded every support interaction, if anyone is interested I could upload them to prove the pictures are not altered.

With these images now visible to me and I can get a better grasp of the situation, I still stand by my initial opinion that it's quite normal, annoying, but it's still within an acceptable time range. I'll suggest you to refrain from touching the rest of your fund by betting them to avoid further loss.

Meanwhile, let me try to reach Razer and see if he can help expedite your verification process.

[ryzaadit]

Let me guess. these win you are from (Sportbets)?

If yes, I always see some of the accounts mostly create a problem while withdrawing or (casino) asking for some (KYC) while the activity is coming from the Sportsbet sector. Meanwhile, it's really rare to see any case from the casino sector.

Perhaps @Rollbit Razer can come to these threads to respond for the process? cause we can see on the screenshot it's still pending and in process. BTW @OP you can also open a case on https://casino.guru/complaints/, they have an experienced team for handling case gambling. So you have some 3 people are discussion in the case.
1. It's you
2. Rollbits
3. CasinoGuru (being the third parties for connecting and following discussion of the case).

[throwaccount58]

Let me guess. these win you are from (Sportbets)?

Yes, it was from the Spain vs England game

[ryzaadit]

-snip-

Perhaps, you can create a case in Casino Guru as well.

This one of example case it's being handled on there: https://casino.guru/rollbit-casino-player-s-withdrawal-has-been-delayed. Once you provided the complete detail, and other supported documents or information regarding your case, mostly casino guru it's gonna to forwarded to them as well.

Basically, you got a double push case.
1. From you
2. From Casino Guru

If you check on there, (RollBits representative) it's responding. Worth to tried.....

[Rating Place]

There should almost be a pinned thread to warn others about Rollbit. They are as bad as 1xbet/1xbit. I’d compare the complaints against both these books and 1xbit may even be safer.

[ryzaadit]

-snip-

You must be kidding right?

Your comparison to the real scammer, while 1XBET are already proven scammed and you proof 1XBET/1XBIT is better than Rollbits? Geez. I'm laugh while you tell us 1XBIT/1XBET more safer. Even judging by your review thread.

1XBIT being put by yourself on (F List) > Meanwhile there is no case list being put by you even we have a lot case against them > Putting Trust Pillots as review ? cause we all know there are some bot services on this review provider and do not recommend using them (but even though they have lowest score against rollbits). Your word in here between your review are not the same (make me question, can you make a review or not).
 
They are indeed scamming people and processing low withdraw

[Rating Place]

-snip-

You must be kidding right?

Your comparison to the real scammer, while 1XBET are already proven scammed and you proof 1XBET/1XBIT is better than Rollbits? Geez. I'm laugh while you tell us 1XBIT/1XBET more safer. Even judging by your review thread.

1XBIT being put by yourself on (F List) > Meanwhile there is no case list being put by you even we have a lot case against them > Putting Trust Pillots as review ? cause we all know there are some bot services on this review provider and do not recommend using them (but even though they have lowest score against rollbits). Your word in here between your review are not the same (make me question, can you make a review or not).
 
They are indeed scamming people and processing low withdraw

I’m not saying that 1xbet/1xbit is a safe book, although they are huge. They are bigger than all books here except for Stake. They have lots of big sponsorships. They do have a lot less complaints here at bitcointalk than Rollbit. The complaints at both books are identical. Winning big in the sportsbook means KYC where your money may be taken. Rollbit has a D+ rating so they are close in that regards. The last two complaints against Rollbit have been for over $50k. If those turn out to be legitimate, they are pretty much the same, if not worse. Rollbit stated that if one play is made from a restricted country, they can steal $64k.

[Rollbit Razer]

-snip-

OP, apologies for the lack of update within our support system.

There's not much we can add here except let you know this isn't pending anything related to us.

We received a formal request for your account and it will therefore be locked until the third-party has completed their investigation.

For further information, I'd suggest reaching out to legal@rollbit.com

[ryzaadit]

-snip-

You gotta be kidding right?

Big or not, it's a scam. There so many allegations have been proved on 1XBET/1XBIT while comparing to Rollbits each case is being reviewed even the represent from the casino is responding. If you want to compare them.

Bitcointalk: Has been proven mostly case are valid and scams fro 1XBET/1XBIT, it also have negative trust. Meanwhile each rollbits case, are being reviewed + there has some progress solved on here too with bigger fund. 1XBIT/1XBET just self moderator their thread and deleted + not responding anythings.
Trust Piliots (since you using these as your review): Have more low scores comparing roll bits.
Casino Guru Complain: 1XBET+1XBIT has more cases on thee rather than roll bits.

Let's be real, If I have 5,000$ and want to deposit + need to pass several identities. I more happy on (Rollbits) rather than 1XBET/1XBIT. We already know the tactics from 1XBET/1XBIT, they're not processing big withdraw and let the small withdraw process.
See in the top, at least they responding while 1xBET/1XBIT deleted some message and ignore all scam allegation.

[throwaccount58]

OP, apologies for the lack of update within our support system.

There's not much we can add here except let you know this isn't pending anything related to us.

We received a formal request for your account and it will therefore be locked until the third-party has completed their investigation.

For further information, I'd suggest reaching out to legal@rollbit.com

Thanks for your reply, I have contacted through live chat for more information on this matter. Unfortunately I get the usual response of "We will update you once we have any news." I have send an e-mail requesting more information on the matter.

[acroman08]

There should almost be a pinned thread to warn others about Rollbit. They are as bad as 1xbet/1xbit. I’d compare the complaints against both these books and 1xbit may even be safer.

I am not trying to side with Rollbit or anything but compared to 1xbit, Rollbit's forum representative does address the issue/complaint that has been posted against them when they can and Rollbit actually tries to solve the issue if possible, 1xbit on the other hand just ignores and hopes the complainant gives up and stops bothering them.

[ryzaadit]

-snip-

Live chats and verification teams are the most different teams/departments.

I was working as a moderator on web3 (NFTs) handling a ticketing system in discord. Usually, respond the same things stated based on FAQ + with a few words (in some situations can take longer than we are expected).

-snip-

He just taken the conclusion based the newest thread, meanwhile 1xbet have really many case and since most of us know they're scamming. At least, people in here are aware enough for not promoted or play on their casino.