Rollbit locked my account with $55k+

[throwaccount58]

UPDATE: 3 weeks have passed without any updates with the reasoning that its a third party investigation that they can not disclose.

Should I open up a case on one of those external websites ?

[holydarkness]

UPDATE: 3 weeks have passed without any updates with the reasoning that its a third party investigation that they can not disclose.

Should I open up a case on one of those external websites ?

Sure, if you want to wait faster. That'll definitely help.

Your case is a third-party investigation related that's out of Rollbit's control. Creating a complaint on CasinoGuru, AskGamblers, or other "external websites" will subject you to the same waiting period and frequency of updates as you have right now.

[throwaccount58]

UPDATE: Their reasoning now for disabling my account is because I have been gambling for over 2.5 years and losing well over $80k from a banned region. Never used a VPN besides when i wanted to do an occasional no-limit buy.
However I cannot provide proof for this through login history as my account has been disabled so unfortunately you guys would have to take my word for it.

They have also changed their reasoning once again for locking my account.

First their reasoning was a third party KYC and identity verification.
Second time it was a external investigation they can not disclose
Now its an external flag?

They did however say they can unlock my fund when I proof my source of funds which I have already done 5 weeks ago, so once again, I have submitted bank statements.

https://talkimg.com/images/2024/08/18/73ipD.png
https://talkimg.com/images/2024/08/18/73gVG.png
https://talkimg.com/images/2024/08/18/73Bmj.png

[golder retreaver]

i did get my money out of rollbit even tho they locked me , check out my post

[Frenzyferret]

Any update OP?

[throwaccount58]

Nope, still waiting..

[tastow]

The methods are always the same:

- NPC-like responses in support chat
- Support that ignores/ghosts you
- Permanently muted in chat so other users won't read your 'FUD'
- Withheld funds

Rollbit has many ways to scam unsuspecting users (some are very creative ways). They need to be stopped.

[holydarkness]

The methods are always the same:

- NPC-like responses in support chat
- Support that ignores/ghosts you
- Permanently muted in chat so other users won't read your 'FUD'
- Withheld funds

Rollbit has many ways to scam unsuspecting users (some are very creative ways). They need to be stopped.

I see that you made an account very recently and immediately posts some... complaints about casinos [Rollbit and Stake as the time I made this post], and I assume you have a bad experience with them, perhaps a situation that's not cleared and pending for resolution, with whichever casino it is. Yet I have not found any thread or post describing your case.

Do you mind to perhaps raise your own thread so it can be attended and tried instead of jumping from thread to thread for meaningless outcome? I'll promise you that I will come and read that thread if you raised any, and if proven to be necessary, will try to invite the rep. of the casino being involved in your [seemingly rather] bad experience.

[tastow]

The methods are always the same:

- NPC-like responses in support chat
- Support that ignores/ghosts you
- Permanently muted in chat so other users won't read your 'FUD'
- Withheld funds

Rollbit has many ways to scam unsuspecting users (some are very creative ways). They need to be stopped.

I see that you made an account very recently and immediately posts some... complaints about casinos [Rollbit and Stake as the time I made this post], and I assume you have a bad experience with them, perhaps a situation that's not cleared and pending for resolution, with whichever casino it is. Yet I have not found any thread or post describing your case.

Do you mind to perhaps raise your own thread so it can be attended and tried instead of jumping from thread to thread for meaningless outcome? I'll promise you that I will come and read that thread if you raised any, and if proven to be necessary, will try to invite the rep. of the casino being involved in your [seemingly rather] bad experience.

I will share my toughts one day, it is not time yet. It is just Rollbit and Stake (as for now) just because I need to wait 6 minutes between each post as new user, and because I was just recently contacted by one of my agents to investigate about something on it. I can say pretty much something for any casino online, expecially the Curasao licensed ones. Exception is made for really few ones (which I will not promote anyway).

I will expose every single malicious casino owner.
Thank you for taking your time answering, but no, there is no need to invite Razer or Lucky (known scammer from csgodiamonds) to have more NPC answers. I would rather see them in jail than on an online forum.

[holydarkness]

I see that you made an account very recently and immediately posts some... complaints about casinos [Rollbit and Stake as the time I made this post], and I assume you have a bad experience with them, perhaps a situation that's not cleared and pending for resolution, with whichever casino it is. Yet I have not found any thread or post describing your case.

Do you mind to perhaps raise your own thread so it can be attended and tried instead of jumping from thread to thread for meaningless outcome? I'll promise you that I will come and read that thread if you raised any, and if proven to be necessary, will try to invite the rep. of the casino being involved in your [seemingly rather] bad experience.

I will share my toughts one day, it is not time yet. It is just Rollbit and Stake (as for now) just because I need to wait 6 minutes between each post as new user, and because I was just recently contacted by one of my agents to investigate about something on it. I can say pretty much something for any casino online, expecially the Curasao licensed ones. Exception is made for really few ones (which I will not promote anyway).

I will expose every single malicious casino owner.
Thank you for taking your time answering, but no, there is no need to invite Razer or Lucky (known scammer from csgodiamonds) to have more NPC answers. I would rather see them in jail than on an online forum.

First of all, you can use your main [which became a rather public knowledge that you have a main here and only use this one to... vent up] and get all of those restriction "removed" [I assume that main acc is on a higher rank].

And suppose both are on a lower rank with time restriction between posts wouldn't it better to focus on your case and made each of the post between that cool-down period meaningfull instead of throwing accusation and waking old cases that could otherwise sleep undisturbed?

So I really don't understand the purpose of these posts if your situation [with your main acc] is already in motion,

[throwaccount58]

UPDATE: been around 100 days right now and I'm still waiting for this "investigation" to finish. I contact them once every 2 weeks for an update but they keep saying I have to wait until a third party investigation is finished...

[holydarkness]

I will have to take a major refresher course of your case as it's been quite a while, and I have to handle my IRL life soon, let me jot your name on my to-do list and I'll see later today if I can get a better [re]grasp of your situation.

[throwaccount58]

https://i.imgur.com/Kpxirzj.png

[Ever-young]

https://i.imgur.com/Kpxirzj.png

I re uploaded your image to more friendly image host with the forum, for visibility shake.

[holydarkness]

LOL, my bad, I must have somehow accidentally crossed your entry from my to-do list and marking it as done, as I completely forgot to reacquainted myself with it and take necessary action accordingly. Sorry. I'll do it right after I finished my round.

Edit: Ok, memory refreshed. Let me try to ping Razer and see if he'll want to revisit this thread.

[JollyGood]

You created this thread four months ago on 20th July 2024 to address the matter of $55,000+ but it has still not been resolved. Maybe it was for personal reasons or maybe you were just busy in real life but where have you been for the past month? If I had made an accusation that $55,000+ was effectively stolen from me and created this thread, I would have remained active in order to keep momentum behind my claim.

https://i.imgur.com/Kpxirzj.png

[holydarkness]

You created this thread four months ago on 20th July 2024 to address the matter of $55,000+ but it has still not been resolved. Maybe it was for personal reasons or maybe you were just busy in real life but where have you been for the past month? If I had made an accusation that $55,000+ was effectively stolen from me and created this thread, I would have remained active in order to keep momentum behind my claim.

https://i.imgur.com/Kpxirzj.png

To be fair, OP was previously "asked" to wait. He's still in the process of getting his SoW-level KYC verified and the investigation to be concluded. There was nothing he can do [aside from bumping the thread every day, which fortunately he didn't do, as it'll be quite unpleasant] other than waiting.

I've reached Razer, inquired details or anything at all regarding this case. Razer has not been online for weeks now, so probably it'll took a bit for him to reply me. Hopefully he'll give us something when he come back online.

[JollyGood]

If he was told to wait and he did just that, it speaks volumes about his patience therefore full credit to the OP. It must extremely difficult for him to accept or even understand why any KYC related issue as well as investigation could take this length of time. It would be very interesting to read their reason for the excessive period when they write back to the OP.

I am not stating to be the case here but it does make you wonder why some casinos and gaming websites do not understand the importance of why many players do not want to have their accounts locked especially if/when they either have to repay loans and debts or have family expenses to cover.

It is somwhat off-topic but the practice of endless delays in completing KYC and/or third party gaming investigations is something that should be addressed across the board for all service providers. If only they would take the matter seriously.

To be fair, OP was previously "asked" to wait. He's still in the process of getting his SoW-level KYC verified and the investigation to be concluded. There was nothing he can do [aside from bumping the thread every day, which fortunately he didn't do, as it'll be quite unpleasant] other than waiting.

I've reached Razer, inquired details or anything at all regarding this case. Razer has not been online for weeks now, so probably it'll took a bit for him to reply me. Hopefully he'll give us something when he come back online.

[tetaeridanus]

I hope you get your problem solved OP; I see we two are the only cases on going with rollbit right now; which two are completely different subjects but the money are big. Which leaves me hanging with bad ideas…

Hope it will turn out good for you.

[throwaccount58]

Been a while since I last logged in here.

Unfortunately almost 6 months have passed without any updates, like I stated in previous posts (3-4 months ago) I have given up on this case already but from time to time I just message them to see if there's any update, like yesterday.

This was their response:

https://talkimg.com/images/2024/12/09/pheqc.png


if anyone is still interested in this case I'll post maybe monthly updates, incase no one is interested anymore I'll let this thread die out.