Rollbit Withdrawal of 130k USD pending for over 4 days

[juicer07]

UPDATE AS OF 07/28/2024: Still pending provider/Evolution
https://imgur.com/a/EiVEVDv

What happened: Hey y'all, I play mostly Evolution games on Rollbit.

For this one, I deposited ~$82k USD and withdrew about ~$130k. Whenever my withdrawals are pending, I contact support, and message them and my withdrawals are out in a few minutes to a few hours, never goes past 1 day. For this instance,  I'm pending about over 24 hours now which is why I decided to make a post about this.

My account has withdrew and deposited higher amounts with no issue so not sure what the delay is on this one.

I also just KYC'ed up to level 4 based on Support's suggestions: https://imgur.com/a/oky8NO3

Happy to close this post once the withdrawal is settled.

Games played normally: Evolution Blackjack (Live and First Person)

Profile Link:
Rollbit

Reference Link:
Rollbit.com

Amount Deposited:
~$82,000 (https://imgur.com/a/zCOkoYt)
Amount Withdrawal Requested:
~$130,000 (https://imgur.com/a/P5mv2Yz)
Payment Method:
Solana

Proof of payment: https://imgur.com/a/zCOkoYt
Request for withdrawal: https://imgur.com/a/P5mv2Yz
(I make multiple requests to withdraw because my mind kept changing its mind on how much to actually withdraw and how much I wanted to keep playing with, eventually I withdrew most of the balance after a while)


Hoping to get the attention of @Rollbit Razer and @holydarkness as well because checking back on similar issues, they were able to help others get their withdrawals/review processes expedited. Appreciate it.

Cheers

[throwaccount58]

What happened: Hey y'all, I play mostly Evolution games on Rollbit.

For this one, I deposited ~$82k USD and withdrew about ~$120k. Whenever my withdrawals are pending, I contact support, and message them and my withdrawals are out in a few minutes to a few hours, never goes past 1 day. For this instance,  I'm pending about over 24 hours now which is why I decided to make a post about this.

My account has withdrew and deposited higher amounts with no issue so not sure what the delay is on this one.

I also just KYC'ed up to level 4 based on Support's suggestions: https://imgur.com/a/oky8NO3

Happy to close this post once the withdrawal is settled.

Games played normally: Evolution Blackjack (Live and First Person)

Profile Link:
Rollbit

Reference Link:
Rollbit.com

Amount Deposited:
~$82,000
Amount Withdrawal Requested:
~$130,000
Payment Method:
Solana

Proof of payment: https://imgur.com/a/P5mv2Yz
Request: https://imgur.com/a/P5mv2Yz
(I make multiple requests to withdraw because my mind kept changing its mind on how much to actually withdraw and how much I wanted to keep playing with, eventually I withdrew most of the balance after a while)


Hoping to get the attention of @Rollbit Razer and @holydarkness as well because checking back on similar issues, they were able to help others get their withdrawals/review processes expedited. Appreciate it.

Cheers

I have had these long waiting problems before as well when withdrawing SOL (15k), they do also mention that when withdrawing from their SOL wallet (I think they don't hold a lot of solana). Anyways I hope this gets resolved for you OP.

[juicer07]

They say it looks to be a provider issue, not a Solana issue [LINK]: https://imgur.com/a/tyN02I0

What happened: Hey y'all, I play mostly Evolution games on Rollbit.

For this one, I deposited ~$82k USD and withdrew about ~$120k. Whenever my withdrawals are pending, I contact support, and message them and my withdrawals are out in a few minutes to a few hours, never goes past 1 day. For this instance,  I'm pending about over 24 hours now which is why I decided to make a post about this.

My account has withdrew and deposited higher amounts with no issue so not sure what the delay is on this one.

I also just KYC'ed up to level 4 based on Support's suggestions: https://imgur.com/a/oky8NO3

Happy to close this post once the withdrawal is settled.

Games played normally: Evolution Blackjack (Live and First Person)

Profile Link:
Rollbit

Reference Link:
Rollbit.com

Amount Deposited:
~$82,000
Amount Withdrawal Requested:
~$130,000
Payment Method:
Solana

Proof of payment: https://imgur.com/a/P5mv2Yz
Request: https://imgur.com/a/P5mv2Yz
(I make multiple requests to withdraw because my mind kept changing its mind on how much to actually withdraw and how much I wanted to keep playing with, eventually I withdrew most of the balance after a while)


Hoping to get the attention of @Rollbit Razer and @holydarkness as well because checking back on similar issues, they were able to help others get their withdrawals/review processes expedited. Appreciate it.

Cheers

I have had these long waiting problems before as well when withdrawing SOL (15k), they do also mention that when withdrawing from their SOL wallet (I think they don't hold a lot of solana). Anyways I hope this gets resolved for you OP.

[throwaccount58]

They say it looks to be a provider issue, not a Solana issue [LINK]: https://imgur.com/a/tyN02I0

> over $50k+ withdrawal
> account investigation

i have heard this one before.. 

[juicer07]

Happened to you? I have withdrawn similar amounts without issue this week. Odd.

They say it looks to be a provider issue, not a Solana issue [LINK]: https://imgur.com/a/tyN02I0

> over $50k+ withdrawal
> account investigation

i have heard this one before.. 

[throwaccount58]

Happened to you? I have withdrawn similar amounts without issue this week. Odd.

https://bitcointalk.org/index.php?topic=5503600.0

[juicer07]

Hope we can get our withdrawals out soon.

Happened to you? I have withdrawn similar amounts without issue this week. Odd.

https://bitcointalk.org/index.php?topic=5503600.0

[logfiles]

OP under proof of payment, you instead shared the link of a screenshot showing pending withdrawal. You might want to correct it and instead post the screenshot of proof of payment or even a TX ID

I think you should follow the advice of the support and give them sometime to follow up with the provider, though it would be much better if they had indicated the ETA to avoid you from getting depressed about the whole situation. $130K is quite a decent amount to can make someone to go nuts if they are not sure if they will have the withdrawal approved.

If they take so long, try contacting @Rollbit Razer to help you follow up on the issue.

[juicer07]

Thanks. I did complete the KYC as they suggested and I am not VERIFIED!

Fixed it! I added the screenshot of my transaction and the deposit. Yeah having no ETA is what makes it difficult. Hope it get resolved soon. @Rollbit Razer hopefully can help.

OP under proof of payment, you instead shared the link of a screenshot showing pending withdrawal. You might want to correct it and instead post the screenshot of proof of payment or even a TX ID

I think you should follow the advice of the support and give them sometime to follow up with the provider, though it would be much better if they had indicated the ETA to avoid you from getting depressed about the whole situation. $130K is quite a decent amount to can make someone to go nuts if they are not sure if they will have the withdrawal approved.

If they take so long, try contacting @Rollbit Razer to help you follow up on the issue.

[Rating Place]

Players should wait at least a week before posting a scam accusation. This board would be flooded if every player posted about a withdrawal taking 24 hours. Payments should be made in 24 hours, but a payment taking less than a week still isn't a scam.

[juicer07]

Apologies. For this amount I was hoping for more info on it and assistance rather than no ETA

Players should wait at least a week before posting a scam accusation. This board would be flooded if every player posted about a withdrawal taking 24 hours. Payments should be made in 24 hours, but a payment taking less than a week still isn't a scam.

[yahoo62278]

Hoping to get the attention of @Rollbit Razer and @holydarkness as well because checking back on similar issues, they were able to help others get their withdrawals/review processes expedited. Appreciate it.

Cheers

You can send Razer a pm and point him to this thread or tell him your issue directly in pm. He may not have notifications enabled and may not see he has been tagged in this thread. Good luck getting your funds.

[juicer07]

Hi! I cannot seem to PM him as I am a NEWBIE. Yeah was hoping to get their attention on the post so I can get in contact with them. I would have sent them a message otherwise.

Hoping to get the attention of @Rollbit Razer and @holydarkness as well because checking back on similar issues, they were able to help others get their withdrawals/review processes expedited. Appreciate it.

Cheers

You can send Razer a pm and point him to this thread or tell him your issue directly in pm. He may not have notifications enabled and may not see he has been tagged in this thread. Good luck getting your funds.

[yahoo62278]

Hi! I cannot seem to PM him as I am a NEWBIE. Yeah was hoping to get their attention on the post so I can get in contact with them. I would have sent them a message otherwise.

Hoping to get the attention of @Rollbit Razer and @holydarkness as well because checking back on similar issues, they were able to help others get their withdrawals/review processes expedited. Appreciate it.

Cheers

You can send Razer a pm and point him to this thread or tell him your issue directly in pm. He may not have notifications enabled and may not see he has been tagged in this thread. Good luck getting your funds.

I sent Razer a pm for you. Looks like it's been a few days since his last login so maybe he will login by Monday and check his messages. Hopefully you get some answers within the next few days.

[holydarkness]

[...]

Hoping to get the attention of @Rollbit Razer and @holydarkness as well because checking back on similar issues, they were able to help others get their withdrawals/review processes expedited. Appreciate it.

Cheers

Hello. Thank you for tagging me and bringing this to my attention. Unfortunately, after giving your thread a read, I don't think there is much Razer [or I, for the same reason] can do based on this explanation on your screenshot,



Do I understand correctly that you requested for withdrawal after a big win? It's one of their provider's procedure to run an investigation upon big win to be sure that there is no foul play. And the length of the investigation [as it's made by their provider and not Rollbit themselves] is unknown to rollbit. There is not much Razer or any staff of Rollbit can do to expedite it.

However, you can rest assured that if you win honestly, it'll be released soon after the investigation finished.

[juicer07]

Well it's not a "big" win relatively because I put in 100k and tried to withdraw 130k so that's relatively 30%? Not sure though. But this is within the range I usually play with when it comes to high-roller blackjack tables.

Appreciate the reply! And I hope it's just the same as last time I posted where they had a provider take 10-ish days to get back. It's just that the wait is agonizing so I appreciate the help!

And yes the win was honest and no foul play because it came off a very lucky side bet win in blackjack so I felt the need to withdraw after.

[...]

Hoping to get the attention of @Rollbit Razer and @holydarkness as well because checking back on similar issues, they were able to help others get their withdrawals/review processes expedited. Appreciate it.

Cheers

Hello. Thank you for tagging me and bringing this to my attention. Unfortunately, after giving your thread a read, I don't think there is much Razer [or I, for the same reason] can do based on this explanation on your screenshot,

https://talkimg.com/images/2024/07/26/49NV1.png

Do I understand correctly that you requested for withdrawal after a big win? It's one of their provider's procedure to run an investigation upon big win to be sure that there is no foul play. And the length of the investigation [as it's made by their provider and not Rollbit themselves] is unknown to rollbit. There is not much Razer or any staff of Rollbit can do to expedite it.

However, you can rest assured that if you win honestly, it'll be released soon after the investigation finished.

[juicer07]

Thank you!! Hope he sees it as well. Really appreciate it, yahoo!

Hi! I cannot seem to PM him as I am a NEWBIE. Yeah was hoping to get their attention on the post so I can get in contact with them. I would have sent them a message otherwise.

Hoping to get the attention of @Rollbit Razer and @holydarkness as well because checking back on similar issues, they were able to help others get their withdrawals/review processes expedited. Appreciate it.

Cheers

You can send Razer a pm and point him to this thread or tell him your issue directly in pm. He may not have notifications enabled and may not see he has been tagged in this thread. Good luck getting your funds.

I sent Razer a pm for you. Looks like it's been a few days since his last login so maybe he will login by Monday and check his messages. Hopefully you get some answers within the next few days.

[Wapfika]

Players should wait at least a week before posting a scam accusation. This board would be flooded if every player posted about a withdrawal taking 24 hours. Payments should be made in 24 hours, but a payment taking less than a week still isn't a scam.

For a casino that promised an instant withdrawal I think having a 24hrs pending withdrawal considering the amount involved here can surely raise immediate concern.

But since the issue was already determined which is due to the provider requesting to hold the user account then your suggestion is valid. It’s not bad though to line-up the concern immediately to notice if there’s something wrong in the casino. There’s already an instance that a trusted casino turns into scam in the past that started from delay withdrawal.

Waiting for a week just to raise concern will make many more victims for a potential exit scam. This is also a good way to push casino on improving their withdrawal system.

[juicer07]

Yeah I waited 24h before posting because of the amount involved. Usually these withdrawals are instant/within the hour regardless of the amount. Since it was the provider, hoping it can get resolved soon, or I get more info soon.

Players should wait at least a week before posting a scam accusation. This board would be flooded if every player posted about a withdrawal taking 24 hours. Payments should be made in 24 hours, but a payment taking less than a week still isn't a scam.

For a casino that promised an instant withdrawal I think having a 24hrs pending withdrawal considering the amount involved here can surely raise immediate concern.

But since the issue was already determined which is due to the provider requesting to hold the user account then your suggestion is valid. It’s not bad though to line-up the concern immediately to notice if there’s something wrong in the casino. There’s already an instance that a trusted casino turns into scam in the past that started from delay withdrawal.

Waiting for a week just to raise concern will make many more victims for a potential exit scam. This is also a good way to push casino on improving their withdrawal system.

[Wapfika]

Yeah I waited 24h before posting because of the amount involved. Usually these withdrawals are instant/within the hour regardless of the amount. Since it was the provider, hoping it can get resolved soon, or I get more info soon.

Players should wait at least a week before posting a scam accusation. This board would be flooded if every player posted about a withdrawal taking 24 hours. Payments should be made in 24 hours, but a payment taking less than a week still isn't a scam.

For a casino that promised an instant withdrawal I think having a 24hrs pending withdrawal considering the amount involved here can surely raise immediate concern.

But since the issue was already determined which is due to the provider requesting to hold the user account then your suggestion is valid. It’s not bad though to line-up the concern immediately to notice if there’s something wrong in the casino. There’s already an instance that a trusted casino turns into scam in the past that started from delay withdrawal.

Waiting for a week just to raise concern will make many more victims for a potential exit scam. This is also a good way to push casino on improving their withdrawal system.

Provider issue is the worst when it comes to waiting time because casino doesn’t have any control over the deadline of their hold to your account. Usually it will take up to 3 months depending on the case since provider is very slow to process investigation.

You made the right choice to seek help for casino representatives so that they can escalate your issue to the provider. The casino online support typically will just send you generic reply compared when it was handle by the bitcointalk representative of rollbit.