Thank you for the images, I'll try to see if I can get more info about your situation with BC. In the meantime, I'll advise you to refrain from having a chat with their support with the manner that you did. Casinos has a rule of... being rude with their staff, so let's try to deescalate situation and clear things one by one instead of adding more to the pile.
If you'd like I can show you every single other chat I had with them where I was respectful. But basically each time they just told me to wait for a response, which I finally got, the one where they claimed I might've done a fraudulent transaction or automated gambling or some bullshit and offered to refund first deposit (l m a o). That chat was just me at my witts end I guess. It's been respectful before and after that one chat so hopefully I'm good there.
I've got in touch with my contact on BC, I am discussing current active cases against them, so I am not sure which case they're referring to, but I'd like to think they're talking about yours and the other one; I believe you got a PM asking for your UID so they can look into your situation further. Kindly shoot them the UID so we can get things moving. If you were unable to, perhaps to newbie restriction, feel free to send it to me through PM or here and I'll rely the UID to my contact.
