[BC.Game] VIP Hosts arbitrarily give out lossback bonus [ISSUE RESOLVED]

[demonicenigma]

VIP Host Passy explained loss back perfectly to me:
https://ibb.co/qdzsChk

Lately, I've been reassigned VIP Hosts roughly every 2 or so weeks it seems, and my latest VIP Host, Misty, is either refusing to distribute bonus, or is stealing it or embezzling it to others.

Communication with VIP Host Misty:
https://ibb.co/fF0gjh8

My Deposits and Withdrawals Since the distribution of the last loss back which adhered to the 10% explanation
Deposits:
https://ibb.co/QrCHPrY

Withdrawals
https://ibb.co/RgvCSBX

Passy's Lossback Bonus:
https://ibb.co/bK3R2nx

Misty's Lossback Bonuses (After I asked her to recheck her calculation as it was drastically different than what I received literally 4 days earlier):
https://ibb.co/0h5tJ51 & https://ibb.co/6HBdjhB

She even used a different labeled bonus distribution for the "extra" she forgot.

I'd appreciate a response from any qualified Rep from BC.Game, as I feel like the service your site has provided has fallen drastically over the 3-4 years I've been a player and have reached VIP LVL 53.

To clarify the accusations, I feel like BC.Game doesn't vet or discipline their CSR employees who literally are given carte blanche to administer whatever ruling they want including bannings, account suspensions and funds denials with no oversight whatsoever, at least from what I've personally experienced and what I've seen from others post. Please clarify if you actually hold your employees to S&Ps and strict rules, especially concerning bonus distributions, because from my perspective I could see very troubling potential of illegal embezzlement from bad actors employed at BC.Game.

[holydarkness]

My preliminary guess will be that the loss-back works like rakeback, the numbers are not fixed to certain amount, they're dependant on the game you play, the total wager you made, the house-edge, your loss, your level, and many other factors.

Nonetheless, I'll try to reach the higher-up like you demanded and inquire more about the situation, to confirm. Do you mind to drop me your UID? Either here or by PM is fine.

[BC.Game Support]

Thank you for reaching out and bringing this to our attention. We apologize for any inconvenience you have experienced and appreciate the opportunity to address your concerns.

Regarding the Bonus Distribution:
After a thorough review, we found that the bonus distribution from the VIP Hosts was processed correctly. The initial bonus was 8% (64), and the subsequent bonus was 20. We understand that you felt the 20 was insufficient, and as a gesture of goodwill, the host provided an additional tip of 3 BCD to address your concerns.

Regarding the Use of Different Bonus Labels:
Our investigation confirmed that the host used the correct bonus labels during the distribution process.

Regarding the Allegation of Fund Misappropriation:
We have reviewed the communication between you and the VIP Host. The tip given was a standard practice and not an indication of misappropriation. The host clarified that tips are not exclusive to any single user and are part of our service process. We understand this may have caused some confusion, especially since you mentioned it was your first time receiving such a tip in four years.

In summary, the VIP Host provided explanations and calculations regarding the bonus distribution, and we found no evidence of any misconduct. Our goal is to ensure a transparent and fair experience for all our users.

If you have any further questions or need additional clarification, please do not hesitate to reach out. We are committed to improving our service and ensuring your satisfaction.

[demonicenigma]

Why did VIP Host Passy give me $25 for every $250 lost then? If you need screenshots, I will provide? Was she breaking rules ? Also I was told my VIP Hosts would automatically credit me lossback bonus if I qualified. I deposited $267 in the last 4 days and lost it all, yet, 1 day later and several messages, Misty has yet to even respond.

[AHOYBRAUSE]

Why did VIP Host Passy give me $25 for every $250 lost then? If you need screenshots, I will provide? Was she breaking rules ? Also I was told my VIP Hosts would automatically credit me lossback bonus if I qualified. I deposited $267 in the last 4 days and lost it all, yet, 1 day later and several messages, Misty has yet to even respond.

My host never gave me 10%, always just 8% or below.
Also, hosts never give it automatically, only if you contact them and ask for it.

[demonicenigma]

I believe I posted a screenshot above which shows Misty stating that my bonus would be given automatically, if you would just read before commenting.


And since I get no where whenever I use official support channels, emails, or contact methods, I'm just going to post yet another screenshot to my newest issue.

https://i.ibb.co/4F21bSG/Screenshot-2024-08-17-035104.png

Attached is my attempt to try and receive help via discord with attached images used in conversation:

https://i.ibb.co/nPhkwSw/Screenshot-2024-08-17-043947.png https://i.ibb.co/g3268nX/Screenshot-2024-08-17-043941.png https://i.ibb.co/Nn23YjL/Screenshot-2024-08-17-043934.png https://i.ibb.co/N3tfbTc/Screenshot-2024-08-17-043925.png https://i.ibb.co/CbnD7c9/Screenshot-2024-08-17-035520.png https://i.ibb.co/gD7ZYTH/Screenshot-2024-08-17-035402.png


I'd like to reply also, that rather than resolve my issue, they'd rather just kick me from their Discord server.

If this is the professional conduct any gambler wishes to associate with, and they value their time and financial investments at any gambling institution, they deserve to be treated as bad as I have been, as BC.Game's official stance apparently is silence anyone who has an issue with their platform.

[AHOYBRAUSE]

I believe I posted a screenshot above which shows Misty stating that my bonus would be given automatically, if you would just read before commenting.

It doesn't matter what your host claimed.
I am speaking from personal experience. No site is contacting you saying, hey, now about some loss back for you. Not BC, not stake, not any other site.
If you want something extra you have to ask for it.

Also, please make your pictures even smaller, smh.

[demonicenigma]

Actually, there not even on the forum, their just links, smh indeed

But I absolutely will never believe another BC Game employee again, as indeed thinking they would ever do anything besides not fulfill obligations, would be against company policy...

Btw, how are those signature campaigns coming along? Interesting advertising method...

[Awaklara]

Actually, there not even on the forum, their just links, smh indeed

But I absolutely will never believe another BC Game employee again, as indeed thinking they would ever do anything besides not fulfill obligations, would be against company policy...

Btw, how are those signature campaigns coming along? Interesting advertising method...

so your current problem is almost the same as what you complained about at Rollbit Casino? and now BC.Game?

if you still feel dissatisfied and do not receive, you can contact BC.Game support has been explained before. Have you sent them a PM? or are you just complaining here?

and one more thing, use https://www.talkimg.com/ to upload your screenshots. all that you have uploaded are unreadable, even some cannot be opened.

[holydarkness]

OP, I thought this case was resolved and cleared with enough explanation from their rep as well as a very helpful insight from AHOYBRAUSE? BC team has investigated the situation and your bonus allocation was distributed correctly, 8%.

I can ask my contact to explain things further to me and I'll rely it here [or perhaps they'll make another post here themselves, though I cant promise you that, given this case is actually as good as cleared and casino representatives usually moves on from resolved topics], but FWIW, I think you just misunderstood a mechanism and a term and everything was done according to their SOP.

I'll inquire to them if I have to, but to bother them with such inquiry, I'll need to be sure that there is a misconduct from them, and for that, I'll need to see images you provided. However, just as what I explained to you on my reply to your PM, I think my ISP currently hate IBB [and I see I am not alone, Awaklara seemed to face similar issue] and I can't access images provided through it.

Well, I can, but I have to make some ways around it to access them. Each of the link will have to go through this way-around, so it's very time consuming. I'll appreciate if you can reupload them to talkimg.

[demonicenigma]

Problem's not resolved, I just think advocating to people that are actively advertising these same crooks is its own form of insanity... even after you asked me to DM you screenshots, which you replied by then telling me to post them in the thread?

[demonicenigma]

Per your own request, EVERY image I think is relevant using your requested hosting provider and posted in BBCode.

https://www.talkimg.com/images/2024/08/21/7octo.png
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https://www.talkimg.com/images/2024/08/21/74SVZ.png
https://www.talkimg.com/images/2024/08/21/74Zp8.png

[holydarkness]

Problem's not resolved, I just think advocating to people that are actively advertising these same crooks is its own form of insanity... even after you asked me to DM you screenshots, which you replied by then telling me to post them in the thread?

I asked you to PM me your UID in case you prefer them to be private, so that I can ask BC to zeroing into your situation, not the evidences that should be otherwise public so the case can be treated fairly and people overseeing the case has full understanding.

That said and as I can now easily view the images in single glance, I'll read them later [I have to jump to IRL activities] and if needed, based on the images you provided, will reach their representative to ask for clarification.

[holydarkness]

Per your own request, EVERY image I think is relevant using your requested hosting provider and posted in BBCode.

[In concern that you'll miss my post if I do an edit, I am making a new post instead. Mods, kindly don't merge this post with the previous one, at least until the OP has addressed to this post, to ensure that he got and read this one.]


Ok, I've read the exchange of communications happened and provided by the screenshot. OP, help me to understand the narrative you're trying to point out and correct me if I'm wrong:

This is the first time you asked for loss-back bonus, or whatever timeline applied here, that qualifies you to request for a loss-back, and they promised you a total of 200 USD installed 4 times, with the first and second one was combined, amounted 100 USD, the third one distributed on 3rd August, amounted 50 USD, and the last one is the one that prompt you to raise this case as they only gave you 20 USD?

If I am correct so far, do you mind to highlight the part where your host promised you a 200 USD loss-back? Or was the amount [200 USD] was assumed by you and never explicitly mentioned by them in any form?

[demonicenigma]

Acknowledged... i think thats what youre asking of me, UID is 3449933 btw

[holydarkness]

Acknowledged... i think thats what youre asking of me, UID is 3449933 btw

Umm... I don't think that answer any of my question.

I suppose the "acknowledged" part refers to you confirming that I understood your situation, as described on my previous post, correctly, thus it didn't answer what I wanted to know.

If I may repeat, "If I am correct so far, do you mind to highlight the part where your host promised you a 200 USD loss-back? Or was the amount [200 USD] was assumed by you and never explicitly mentioned by them in any form?"

[demonicenigma]

If you're refering to the chat transcript from Twitter/X.com, I'm referring to their social media interaction event where they rewarded players who engaged with their posts on Twitter/X.com over a month period. The event stipulates 4 prizes over this month period, you may find this info on their forum, however they're updating their platform, so I have nothing to cite at this exact moment. The transcript shows me clarifying what rewards I am still awaiting, the figure of 2 $100 bonuses (MY QUOTE) was hypothesizing the rewards I've received, and trying to estimate what was to come. However, they clarified that I received 1 $100 and 2 $50 rewards, which, would estimate a $60-70 reward pending, as the bonuses are taking into account deposit activity, wager activity, and engagement with their X.com social media.

Now I can understand confusing the 1st grievance (i.e. Lossback bonuses with my VIP host(s)), with the 2nd issue I brought up (X.com Social Media Engagement Event Bonuses and Communication avoidance). They're posted in the same thread. I have all the pictures together, etc.

I surmised that holydarkness wanted ALL of my evidence/information condensed and sent to him because he asked as much, I didn't think it would be even further confused and making this now ridiculously unmitigable clusterfuck worse. But, I can only clarify when possible.

For anything regarding lossback bonuses from VIP hosts, I concede as the public platform worked flawlessly for the aggravating party into further disseminating more hopelessly incorrect assumptions and accusations into the initial issue. It was fairly simple, but I guess not, and in the spirit of removing clutter and unnecessary issues from the matter at hand, i no longer have any further comment on LOSSBACK VIP HOST ISSUES.


And so I make myself as crystal fucking clear as humanly deemed possible:
THE ISSUE I WISH TO ADDRESS; WHETHER EVIDENCE OR COMMENTARY ABOVE SHOWCASES DATED AND NO LONGER RELEVANT PAST GRIEVANCES; IS AND ONLY IS THE SELF-DESCRIBED AND SELF-SCHEDULED (FROM THE PERSPECTIVE OF BC.GAME SUPPORT'S X.COM ACCOUNT ON SOCIAL MEDIA) FINAL BONUS STILL TO BE AWARDED TO ME, OF WHICH ITS VALUE CAN ONLY BE CONFIRMED BY THE X.COM ACCOUNT EMPLOYEE OF BC.GAME WHO EXPLAINED OF THE AWARD'S EXISTANCE, WHICH ACCORDING TO THE TIMELINE SPECIFICALLY OUTLINED AND QUOTED (AGAIN DIRECTLY BY THE AFOREMENTIONED EMPLOYEE) WAS TO BE AWARDED NEARLY 3 WEEKS AGO, AND HAS ONLY BEEN IGNORED AND SUMARILY DISREGARDED BY ANY EMPLOYEE OF BC.GAME SINCE THE X.COM ACCOUNT EMPLOYEE STOPPED COMMUNICATING ON AUGUST 14TH.
(IF YOU NEED CLARIFICATION ON WHAT WAS JUST WRITTEN, I DIRECT YOU TO THE CACHE OF SCREENSHOTS I UPLOADED THAT REFER TO THE X.COM PROMOTION AND PICTURES REGARDING THAT TOPIC ONLY, IF THE SCREENSHOT DOESNT DIRECTLY DISCUSS THE X.COM ISSUE, IT IS IRRELEVANT AND COMPLETELY USLESS TO THIS ISSUE)

I hope the ridiculous level of clarification makes this easier, but past experience shows once again I will have my intention of being overly informative and descriptive be wielded against me for strategic advantage  and to discredit or hopelessly confuse all who enter this conversation.

[holydarkness]

If you're refering to the chat transcript from Twitter/X.com, I'm referring to their social media interaction event where they rewarded players who engaged with their posts on Twitter/X.com over a month period. The event stipulates 4 prizes over this month period, you may find this info on their forum, however they're updating their platform, so I have nothing to cite at this exact moment. The transcript shows me clarifying what rewards I am still awaiting, the figure of 2 $100 bonuses (MY QUOTE) was hypothesizing the rewards I've received, and trying to estimate what was to come. However, they clarified that I received 1 $100 and 2 $50 rewards, which, would estimate a $60-70 reward pending, as the bonuses are taking into account deposit activity, wager activity, and engagement with their X.com social media.

Now I can understand confusing the 1st grievance (i.e. Lossback bonuses with my VIP host(s)), with the 2nd issue I brought up (X.com Social Media Engagement Event Bonuses and Communication avoidance). They're posted in the same thread. I have all the pictures together, etc.

I surmised that holydarkness wanted ALL of my evidence/information condensed and sent to him because he asked as much, I didn't think it would be even further confused and making this now ridiculously unmitigable clusterfuck worse. But, I can only clarify when possible.

For anything regarding lossback bonuses from VIP hosts, I concede as the public platform worked flawlessly for the aggravating party into further disseminating more hopelessly incorrect assumptions and accusations into the initial issue. It was fairly simple, but I guess not, and in the spirit of removing clutter and unnecessary issues from the matter at hand, i no longer have any further comment on LOSSBACK VIP HOST ISSUES.


And so I make myself as crystal fucking clear as humanly deemed possible:
THE ISSUE I WISH TO ADDRESS; WHETHER EVIDENCE OR COMMENTARY ABOVE SHOWCASES DATED AND NO LONGER RELEVANT PAST GRIEVANCES; IS AND ONLY IS THE SELF-DESCRIBED AND SELF-SCHEDULED (FROM THE PERSPECTIVE OF BC.GAME SUPPORT'S X.COM ACCOUNT ON SOCIAL MEDIA) FINAL BONUS STILL TO BE AWARDED TO ME, OF WHICH ITS VALUE CAN ONLY BE CONFIRMED BY THE X.COM ACCOUNT EMPLOYEE OF BC.GAME WHO EXPLAINED OF THE AWARD'S EXISTANCE, WHICH ACCORDING TO THE TIMELINE SPECIFICALLY OUTLINED AND QUOTED (AGAIN DIRECTLY BY THE AFOREMENTIONED EMPLOYEE) WAS TO BE AWARDED NEARLY 3 WEEKS AGO, AND HAS ONLY BEEN IGNORED AND SUMARILY DISREGARDED BY ANY EMPLOYEE OF BC.GAME SINCE THE X.COM ACCOUNT EMPLOYEE STOPPED COMMUNICATING ON AUGUST 14TH.
(IF YOU NEED CLARIFICATION ON WHAT WAS JUST WRITTEN, I DIRECT YOU TO THE CACHE OF SCREENSHOTS I UPLOADED THAT REFER TO THE X.COM PROMOTION AND PICTURES REGARDING THAT TOPIC ONLY, IF THE SCREENSHOT DOESNT DIRECTLY DISCUSS THE X.COM ISSUE, IT IS IRRELEVANT AND COMPLETELY USLESS TO THIS ISSUE)

I hope the ridiculous level of clarification makes this easier, but past experience shows once again I will have my intention of being overly informative and descriptive be wielded against me for strategic advantage  and to discredit or hopelessly confuse all who enter this conversation.

Ironically, your long text and [rather unnecessary] all-caps paragraphs above doesn't clarify and/or make things cristal clear. I'll appreciate if you can give a direct answer, perhaps a simple and short one will be better to serve the needs: do the loss-back amount [200 USD] clearly stated by your host or is it an assumption you made?

I am here to help to get to the bottom of this.

If they made a clear statement and that the amount dued to you were yet to be fully paid, be it due to a change of assigned host or a misunderstanding, or other reason, I'll try to get in touch with my contact on BC and get this sorted out. But if the amount was your assumption, and they were [we suppose] actually fulfilled their obligation, then there isn't much that anyone can do.

I'll appreciate a clear answer, so I can proceed accordingly.

[demonicenigma]

I think my long written explanation of the issue at hand clearly addresses you point:

(And I quote: For anything regarding lossback bonuses from VIP hosts, I concede as the public platform worked flawlessly for the aggravating party into further disseminating more hopelessly incorrect assumptions and accusations into the initial issue. It was fairly simple, but I guess not, and in the spirit of removing clutter and unnecessary issues from the matter at hand, i no longer have any further comment on LOSSBACK VIP HOST ISSUES.)

So as I can see, you clearly inflame participants of issues being challenged on this forum as a tactic to discredit. So I'll give you one more opportunity to explain how the above statement doesn't explicitly address your attempt to create an issue out of something that I no longer challenge?

Btw, whether you had anything to do with it or not (My guess is the continuing exposure I gave to the issue on any and all platforms frequented by BC.Game employees and/or consultants) this issue has finally been resolved, and since you're more concerned with stirring the pot rather than clamoring to take credit for the resolution of this topic, I'd like to thank BC.Game for finally issuing said bonus, and ask holydarkness to perhaps focus more on resolution rather than public relations.

Thank you bitcointalk.org for facilitating yet another solution for the little guys.

BTW, evidence for the expected smear campaign:

<a href="https://ibb.co/m96qwVT"><img src="https://i.ibb.co/D95CyHW/Screenshot-2024-09-04-184924.jpg" alt="Screenshot-2024-09-04-184924" border="0"></a>
<a href="https://ibb.co/Z8dbhML"><img src="https://i.ibb.co/d2BHQ5W/Screenshot-2024-09-04-182013.jpg" alt="Screenshot-2024-09-04-182013" border="0"></a>

https://ibb.co/m96qwVT
https://ibb.co/Z8dbhML

https://i.ibb.co/D95CyHW/Screenshot-2024-09-04-184924.jpg
https://i.ibb.co/d2BHQ5W/Screenshot-2024-09-04-182013.jpg

(Since I don't want any complaints about resolution size digressing from the important fact of issue resolution.)

[holydarkness]

I think my long written explanation of the issue at hand clearly addresses you point:

(And I quote: For anything regarding lossback bonuses from VIP hosts, I concede as the public platform worked flawlessly for the aggravating party into further disseminating more hopelessly incorrect assumptions and accusations into the initial issue. It was fairly simple, but I guess not, and in the spirit of removing clutter and unnecessary issues from the matter at hand, i no longer have any further comment on LOSSBACK VIP HOST ISSUES.)

So as I can see, you clearly inflame participants of issues being challenged on this forum as a tactic to discredit. So I'll give you one more opportunity to explain how the above statement doesn't explicitly address your attempt to create an issue out of something that I no longer challenge?

Btw, whether you had anything to do with it or not (My guess is the continuing exposure I gave to the issue on any and all platforms frequented by BC.Game employees and/or consultants) this issue has finally been resolved, and since you're more concerned with stirring the pot rather than clamoring to take credit for the resolution of this topic, I'd like to thank BC.Game for finally issuing said bonus, and ask holydarkness to perhaps focus more on resolution rather than public relations.

Thank you bitcointalk.org for facilitating yet another solution for the little guys.

BTW, evidence for the expected smear campaign:



(Since I don't want any complaints about resolution size digressing from the important fact of issue resolution.)

[Reuploading the image to talkimg]

Ohh, this is rich.

I tried to understand your situation and get a clear answer [something like "yes, it's explicitly mentioned" or a "no, I just assume it'll be USD 200, given the first-and-second and third was 100 and 50"] of which after I get a confirmation that the host made a mistake [assuming the answer is a "yes" in any kind of form, completely disregarding whether it's the host issue, but rather whether BC still owed you certain amount or not] I'll try to get in touch with my BC contact and get the amount due paid.

Yes, the situation will be simple if you gave me that short answer. Instead, we got a wall of text, that barely address the question in a straight or clear answer, rather a way to --I realize now-- say "no, it's not explicitly stated, I made a mistake of assuming". And now I am inflaming the situation and stirring pot to take credit of having your situation resolved without actually trying to resolve it [and me focusing on a public relation]? I literally jotted your name on my to-do list, to remind me to reach my contact upon confirmation, and this is me inflaming and discrediting you? LOL. As I said, rich.

I asked you three times [that I can count of] to give an answer that can help us clearly assess the situation, and three times no definitive answer was given. To make it clear and to let whatever stirred in the pot stilled and settled, what I wanted to know is whether certain amount promised to you or not, of which, if it is, I'll hunt my BC contact to get them pay it. That's me stirring the pot?

Okay, noted and added for future reference.

And oh, no, fret not, let me ease you out of your last concern, I'll publicly state it: this resolution has nothing to do with me. This case got resolved by BC's internal team without my influence at all.

There, I guess all of your issue on this thread is resolved now. I see that you've mark the thread's title, lock this to prevent any meaningless discussion.