Rollbit banned my account with $3.2k in the balance

[BitcoinGirl.Club]

I was told by Razer few days ago that Rollbit's been/will be implementing this countermeasure, that they'll require player to complete basic KYC upon registration. I haven't check this myself as I've already have an account on Rollbit and I'm rather not interested to create a disposable account just to test the theory, but if anyone have some free time [and spare email account they're willing to give] can confirm this, that'll be helpful.

They are following the path of Stake I would say. However in Stake as far as I know you can register without providing KYC but before your first deposit you will need to do the basic KYC.

[holydarkness]

I was told by Razer few days ago that Rollbit's been/will be implementing this countermeasure, that they'll require player to complete basic KYC upon registration. I haven't check this myself as I've already have an account on Rollbit and I'm rather not interested to create a disposable account just to test the theory, but if anyone have some free time [and spare email account they're willing to give] can confirm this, that'll be helpful.

They are following the path of Stake I would say. However in Stake as far as I know you can register without providing KYC but before your first deposit you will need to do the basic KYC.

Yes, this is correct. I can attest to this situation with Stake as I've experienced it myself by creating an account recently [I forgot for what purpose, but it was case related], the requirement to complete basic KYC occurs when you attempted to generate deposit address.

[Rating Place]

This may not help much. When we go to withdraw, they can still come back and say we made one bet in a banned region. They will also up the verification.

[BitcoinGirl.Club]

This may not help much. When we go to withdraw, they can still come back and say we made one bet in a banned region. They will also up the verification.

Asking for KYC even before deposit at least reduce some unnecessary noise like deposit, play and win big then upon withdrawal without any warning asking for KYC so that a platform can protect their terms and conditions. 

[clinexrino]

A few days ago I deposited some money to play on rollbit. To deposit they required me to verify my ID so I did and it got approved, I managed to make $4100 profit and withdrew my deposit ($1100) right after that they asked me to do another level of kyc (level 3 where you have to add a selfie) so I did that and it got approved again.

Right after that they wanted me to do another level of kyc (level 4, address verification) for context I am a dual resident of the netherlands and norway and during the time of this I was in norway (still am right now) however I used the address verification of my residence in the netherlands as I thought the kyc was just for anti fraud purposes and still had that bill on my phone from another verfication I did. They locked my account with the $3200 inside for geo restrictions and are not letting me re-verify my residence in Norway.

My friend is down over $15k on this site and has never been asked to do a KYC check, to me it seems like they are using geo restriction as an excuse to make players forfeit big wins while they use the argument "You have already withdrew your deposit back" but they would never return the deposit if a player is in a loss. Casinos like stake would never hold your winnings like that and would instead put you in a "withdraw only mode". I personally think if they allow a player to gamble (taking the risk to lose it all) he should always be allowed to withdraw his winnings / remaining balance as long no fraud is involved.

Conversation with support: https://imgur.com/a/st3nepU

If you have more evidences, would be OK to share it here or via PM, we are preparing videos and a super visual website to show to Internet how does Rollbit scam users for no pay winnings(Recently I got scammed 5k from rollbit too with a similar situation).


Hope you can get your money back OP

[leftlanepapi]

If OP didn't win there would be no problem. They would have taken his deposits without even pondering to do KYC, since it would not be good for business banning a profitable player. Sure it's OP's own fault but it's also the system which is fxxked up.

When will casinos finally make KYC upon registration, this would end all this nonsense.

But I guess they don't want to because this scheme freerolling players wouldn't work anymore, won't it.

They required kyc upon registration, i completed it with my dutch documents and it got accepted by their team.

I was able to deposit and gamble as much as i wanted to, only on a big withdrawal they banned me and cancelled the withdrawal.

[tastow]

What about the staff playing from restricted countries??? Is KYC not valid for them? Is TOS not valid for them?

Suspicious

[holydarkness]

What about the staff playing from restricted countries??? Is KYC not valid for them? Is TOS not valid for them?

Suspicious

I'm pretty much sure they have a clause in their contract with their staff that anyone working on the casino and the immediate family members are not allowed to play on their platform. Much like a staff and their immediate family of a FMCG --let's say like-- Nestle or Kellogg's are not allowed to participate on their 1,000,000 USD lucky prize [or car, or house, or free cereal for the rest of your life, you name it]

[tastow]

I'm pretty much sure they have a clause in their contract with their staff that anyone working on the casino and the immediate family members are not allowed to play on their platform. Much like a staff and their immediate family of a FMCG --let's say like-- Nestle or Kellogg's are not allowed to participate on their 1,000,000 USD lucky prize [or car, or house, or free cereal for the rest of your life, you name it]

They probably have (not), and if they have no one will disclose those contract to us plebs to be checked. But I can tell you 100% some staff is from restricted country AND STILL betting on the platform.