A few days ago I deposited some money to play on rollbit. To deposit they required me to verify my ID so I did and it got approved, I managed to make $4100 profit and withdrew my deposit ($1100) right after that they asked me to do another level of kyc (level 3 where you have to add a selfie) so I did that and it got approved again.
Right after that they wanted me to do another level of kyc (level 4, address verification) for context I am a dual resident of the netherlands and norway and during the time of this I was in norway (still am right now) however I used the address verification of my residence in the netherlands as I thought the kyc was just for anti fraud purposes and still had that bill on my phone from another verfication I did. They locked my account with the $3200 inside for geo restrictions and are not letting me re-verify my residence in Norway.
My friend is down over $15k on this site and has never been asked to do a KYC check, to me it seems like they are using geo restriction as an excuse to make players forfeit big wins while they use the argument "You have already withdrew your deposit back" but they would never return the deposit if a player is in a loss. Casinos like stake would never hold your winnings like that and would instead put you in a "withdraw only mode". I personally think if they allow a player to gamble (taking the risk to lose it all) he should always be allowed to withdraw his winnings / remaining balance as long no fraud is involved.
Conversation with support:
https://imgur.com/a/st3nepUIf you have more evidences, would be OK to share it here or via PM, we are preparing videos and a super visual website to show to Internet how does Rollbit scam users for no pay winnings(Recently I got scammed 5k from rollbit too with a similar situation).
Hope you can get your money back OP
