Shuffle account situation plus apology (solved)

[3kpk3]

Damn! Casinos usually take advantage of any mistake that the gambler makes in order to avoid paying out op and I don't think Shuffle is an exception. You messed up and I doubt you will get your money back.

These businesses don't run on emotions. However, some higher-up at Shuffle could actually help you out after checking out your heartfelt apology, but the chances of that happening are slim. Learn and move forward.

[EarnOnVictor]

hi all

this topic is meant for 3 purposes: 1) I would like to apologize to shuffle 2) I want to warn people to not open multiple accounts at shuffle or any other casino and 3) to hopefully reach a resolution of my ongoing case.

This is touching and I hope Shuffle will have mercy on you. We hardly see people admitting their fault here not to mention the detailed explanation for everyone to know what truly transpired. Your sincerity should speak for you, especially this time you make it open. I know that this is challenging for Shuffle at this point, still, it would better speak positively of the casino in rare cases like this.

As for those who say they will be true to the terms and conditions, they should also know that even the law can be bent for certain reasons. Mercy reduces punishments, don't lose hope.

[TribalBob]

hi all

this topic is meant for 3 purposes: 1) I would like to apologize to shuffle 2) I want to warn people to not open multiple accounts at shuffle or any other casino and 3) to hopefully reach a resolution of my ongoing case.

This is touching and I hope Shuffle will have mercy on you. We hardly see people admitting their fault here not to mention the detailed explanation for everyone to know what truly transpired. Your sincerity should speak for you, especially this time you make it open. I know that this is challenging for Shuffle at this point, still, it would better speak positively of the casino in rare cases like this.

As for those who say they will be true to the terms and conditions, they should also know that even the law can be bent for certain reasons. Mercy reduces punishments, don't lose hope.

The existence of rules is usually often violated, but those who violate them must accept the consequences. If you are caught, just accept the punishment given. I think it's useless to apologize to the shuffle team. They have already made a decision, so just accept your fate. There will be no continuation.

[xLays]

I doubt that shuffle.com will give you what you're asking for because, if I'm not mistaken you didn't just cheat shuffle.com, but also those who are farming airdrops on shuffle.com fairly. If you have two or more accounts on shuffle.com that's how many accounts you have that will receive an airdrop from shuffle. So, you shouldn't just apologize to shuffle.com, but also to the airdrop farmers who are farming fairly.

[CryptSafe]

hi all

this topic is meant for 3 purposes: 1) I would like to apologize to shuffle 2) I want to warn people to not open multiple accounts at shuffle or any other casino and 3) to hopefully reach a resolution of my ongoing case.

This is touching and I hope Shuffle will have mercy on you. We hardly see people admitting their fault here not to mention the detailed explanation for everyone to know what truly transpired. Your sincerity should speak for you, especially this time you make it open. I know that this is challenging for Shuffle at this point, still, it would better speak positively of the casino in rare cases like this.

I am still amazed at OPs sincerity. This is the first time I am seeing someone admitting to a casino for their wrong doings. Situations as this is very rare and I must commend OP for this singular act of being open to admitting his mistakes. Most gamblers do not waste their time remaining with a casino when ever they are busted. They move on to the next one without minding how much funds with the casino as longs as they have benefitted hugely from the casino. It seems the casino are not bent on releasing the funds in their custody to OP as they already told OP to do the needful by returning the proceeds from OP wrongful act. I think the casino is more strict on their policy and for the fact that OP   already signed their T & C making it more factual that OP did know he was wrong in the first place and continued with the act till he was busted. OP should keep trying and see if they would have to reconsider their decisions.

[Taskford]

hi all

this topic is meant for 3 purposes: 1) I would like to apologize to shuffle 2) I want to warn people to not open multiple accounts at shuffle or any other casino and 3) to hopefully reach a resolution of my ongoing case.

This is touching and I hope Shuffle will have mercy on you. We hardly see people admitting their fault here not to mention the detailed explanation for everyone to know what truly transpired. Your sincerity should speak for you, especially this time you make it open. I know that this is challenging for Shuffle at this point, still, it would better speak positively of the casino in rare cases like this.

As for those who say they will be true to the terms and conditions, they should also know that even the law can be bent for certain reasons. Mercy reduces punishments, don't lose hope.

The existence of rules is usually often violated, but those who violate them must accept the consequences. If you are caught, just accept the punishment given. I think it's useless to apologize to the shuffle team. They have already made a decision, so just accept your fate. There will be no continuation.

This is common problem of violators they realize late when they already got compromised. For case of OP I think there's less chance for him to get a good settlement with them since for admitting his violation it proves that he is the one who commit a mistake in the casino. Maybe what's best to do is to move on since there's less chance for him to get what he want from them since for sure Shuffle management will provably stick to the rules they create.

What happen to OP is a reminder that we should gamble without thinking to take advantage on anything on a casino since if we violate for sure this scenario will also happen to us. So gamble clean and always follow the rules, reading TOS is so important.

[Fivestar4everMVP]

I doubt that shuffle.com will give you what you're asking for because, if I'm not mistaken you didn't just cheat shuffle.com, but also those who are farming airdrops on shuffle.com fairly. If you have two or more accounts on shuffle.com that's how many accounts you have that will receive an airdrop from shuffle. So, you shouldn't just apologize to shuffle.com, but also to the airdrop farmers who are farming fairly.

Well, I don't think op's intent or motive for creating a second account on shuffle have anything to do with the prospective airdrop shuffle users are expecting from the casino, op clearly stated his reason for deciding to operate a second account on the casino, and I think his reason is very valid, he isn't the first nor second gambler nor even the tenth to consider opening a second account after getting limited on the first, several gamblers are guilty of this, some succeed in it while some other are caught and penalized.

If judging the case, I do not think a prospective airdrop is a good enough reason why shuffle shouldn't forgive the op and allow him withdraw his initial deposit, the two account can as well be banned from participating or receiving any airdrop from the casino, that is a fair enough punishment for op's actions.

[Agbe]

Damn! Casinos usually take advantage of any mistake that the gambler makes in order to avoid paying out op and I don't think Shuffle is an exception. You messed up and I doubt you will get your money back.

These businesses don't run on emotions. However, some higher-up at Shuffle could actually help you out after checking out your heartfelt apology, but the chances of that happening are slim. Learn and move forward.

Exactly, but if the mistake is unforgivable and severed but if the crime is not big and the casino also made part of the mistake then they can refund and settled the issue amicably but whereby the player is the one made the mistake. Then the funds would not be refunded. And in this case, op was "trying" to cheat on the casino so I don't think shuffle will listen to him instead they would use him as an example to others who doing or planning to do the same. I think Op has learnt his lesson. I think apology accepted by shuffle team but there would be no refunds.

[dansus021]

You said that you are use 2 different account with 2 different id with 2 different laptop but they still know about it just marvelous in my opinion. Are they using AI or some sort

You think a multi million dollar company only use such simple methods to identify multi accounts? There can be lots of other ways to identify that.

Yeah I mean sure Shuffle has a ton of money but this is marvelous, to be honest, to be able to detect someone's betting pattern but just curious about what would happen if someone else betting with pretty much the same pattern but totally different people.

Online casinos have all kinds of ways to figure out if you are using multi-accounts.  They dont even need fancy AI.  They can just look at your history of bets youve made, your IP address, or even what device youre using.  Its kind of like your digital fingerprint.

Imagine a casino dealer who has been working at the tables for years. They can totally tell when someone is counting cards from a mile away.  The card counter always bets more when their hand is good.  Betting sites work the same way.  Theyve seen all the tricks before - all the patterns and red flags us gamblers try. 

Its all about the data and analytics these sites have nowadays.  Definitely makes ya be a bit more cautious and responsible if you are gonna gamble online.

Yeah but the OP already tell all of us he using 2 different account 2 different id using 2 different laptop with different IP too and since this online gambling and he bet on sport the pattern is very thin right. But i agree with you data today is important is just like digital gold and can be used to anything.

[Wapfika]

These businesses don't run on emotions. However, some higher-up at Shuffle could actually help you out after checking out your heartfelt apology, but the chances of that happening are slim. Learn and move forward.

Users will abused a casino if they show a sign of weakness such as letting go of cheaters who committed violation against them. This is the reason why casino always strict and stick with their ToS so that human emotions such as consideration due to kindness will be avoided or else these user will keep doing this same pattern until the casino finally decided to stop.

Cheaters deserves to be punished by confiscating their funds including deposit but the law protects them that’s why they can get away with their deposit and only profit will be confiscated.

[Haunebu]

I am still amazed at OPs sincerity. This is the first time I am seeing someone admitting to a casino for their wrong doings. Situations as this is very rare and I must commend OP for this singular act of being open to admitting his mistakes. Most gamblers do not waste their time remaining with a casino when ever they are busted. They move on to the next one without minding how much funds with the casino as longs as they have benefitted hugely from the casino. It seems the casino are not bent on releasing the funds in their custody to OP as they already told OP to do the needful by returning the proceeds from OP wrongful act. I think the casino is more strict on their policy and for the fact that OP   already signed their T & C making it more factual that OP did know he was wrong in the first place and continued with the act till he was busted. OP should keep trying and see if they would have to reconsider their decisions.

I don't know. Op could be putting on an act in a last ditch attempt to try and recover his funds since it's really difficult to trust anyone these days(Especially random people that you meet on the internet).

Op probably has a 1% chance of recovering his funds which is why it would take a miracle for things to work out in his favor.

[Woodie]

Some eye opener that it's not always the casino or bookie at fault but players too...
Good of you coming clean which is commendable, and hope shuffle comes through for you after your agreement to delete your scam accusation for a return of your funds..

And from your writeup , your reason for the extra account was to have your limits removed..did you ever try to ask them to have these restored to what they were ?? Hope no bad blood after this experience, good luck to you.

[CryptSafe]

I am still amazed at OPs sincerity. This is the first time I am seeing someone admitting to a casino for their wrong doings. Situations as this is very rare and I must commend OP for this singular act of being open to admitting his mistakes. Most gamblers do not waste their time remaining with a casino when ever they are busted. They move on to the next one without minding how much funds with the casino as longs as they have benefitted hugely from the casino. It seems the casino are not bent on releasing the funds in their custody to OP as they already told OP to do the needful by returning the proceeds from OP wrongful act. I think the casino is more strict on their policy and for the fact that OP   already signed their T & C making it more factual that OP did know he was wrong in the first place and continued with the act till he was busted. OP should keep trying and see if they would have to reconsider their decisions.

I don't know. Op could be putting on an act in a last ditch attempt to try and recover his funds since it's really difficult to trust anyone these days(Especially random people that you meet on the internet).

Op probably has a 1% chance of recovering his funds which is why it would take a miracle for things to work out in his favor.

Well the casino already stated their stand on this case and i believe they are waiting for OP to respond to them accordingly. Possibly that is just what they are waiting for. It is either they are putting up attitudes to scare op away because I believe OP must have had enough winnings with them compared to what they withheld so invariably, they just want OP to forget about it and move on because they know OP would find it difficult to return the proceeds gotten from his wrong doings.

OP should just forget about it if the money is far much lesser than what he has benefited from the casino  because I do not think to he casino would allow OP have his own cake at the same time. Come to talk of it, OP violated their policy and making request to get back funds for wrong doings looks somehow though.

[DonnaMel]

to all people in here that say something along the lines of "you messed up and expect to get away with it" I would like to say this:

no, ofcourse I don't expect to get away with it. I had a balance of 177 mbtc and 66mbtc of sports winnings were already voided and I accept that. That is a harsh punishment but I deserve it. Since I should not have been in the position to start betting with fresh sports limits on the second account, all things should be reset to the situation as if I kept playing in the first account. So all I should get back is the deposit of 100mbtc and the casino winnings of 11mbtc, which were ofcourse not affected by the limits.
This is also what was promised by Shuffle staff (or at least this employee Sarah who I was in touch with all this time). The balance was reset to 0.111 btc and the agreement was that after an apology I would be able to withdraw that. So I apologized in CasinoGuru, then also per email once more. But to my surprise it lasted longer and longer, I was very patient but now already 5 months since that promise and my withdrawal button is still disabled. And since the email contact has dried up (almost no more responses and no concrete answer as to what they still expect of me) all I can still do is also use this platform Bitcointalk to once again apologize. Then I have apologized in all possible channels, which I have now done.

so I am awaiting to hear from a shuffle staff member to post in here, if I can finally withdraw the remaining 111mbtc balance like promised, or if they will need me to do more and if so, what exactly? I will make a post in their general topic to ask if they can check this topic.

[DonnaMel]

Can somebody from Shuffle, or affiliated with Shuffle ask them what they still need from me in order to let me withdraw my deposit, like promised?

[SmartGold01]

Can somebody from Shuffle, or affiliated with Shuffle ask them what they still need from me in order to let me withdraw my deposit, like promised?

Have you in any way contact Little mouse explaining to him? If your case are true or legitimate then I will advise you to contact him to help passed the complaint to them because he is handling their campaign here on the forum, and I think they will honor him so easily if he sent your request to them.

[Pokapoka124]

Can somebody from Shuffle, or affiliated with Shuffle ask them what they still need from me in order to let me withdraw my deposit, like promised?

You can find their ANN thread on the forum.

What I stumble upon is about they say "they recognized my betting pattern (betting on same sports and same casino games like my first account)." I just barely know that the site or casino is able to detect pattern  that just insane frenn.

You said that you are use 2 different account with 2 different id with 2 different laptop but they still know about it just marvelous in my opinion. Are they using AI or some sort

He could have used the same Wi-Fi connection for both laptops or used the same payment information. The the chances of cheating a casino successfully is very slim because there are sophisticated ways casinos use to fish out multi accounts that we may not know.

[traderethereum]

What I stumble upon is about they say "they recognized my betting pattern (betting on same sports and same casino games like my first account)." I just barely know that the site or casino is able to detect pattern  that just insane frenn.

You said that you are use 2 different account with 2 different id with 2 different laptop but they still know about it just marvelous in my opinion. Are they using AI or some sort

He could have used the same Wi-Fi connection for both laptops or used the same payment information. The the chances of cheating a casino successfully is very slim because there are sophisticated ways casinos use to fish out multi accounts that we may not know.

Multiple account is something that user must avoid to prevent the case like that. A casino really don't like when they see their member have 2 or more accounts in their business so they will do something that will affect to the user.
We don't know how casino can identify their members who have more accounts but casino can do that with their teams. Detecting the pattern that every user may be one of many ways that casino can do but I am sure the casino can do a lot because that is their business.
They will make sure that no one will cheat them and run with the money. If casino find user cheat them, casino will not tolerate especially if they write that in their rule that say only 1 account per user.

[Fivestar4everMVP]

Can somebody from Shuffle, or affiliated with Shuffle ask them what they still need from me in order to let me withdraw my deposit, like promised?

Have you in any way contact Little mouse explaining to him? If your case are true or legitimate then I will advise you to contact him to help passed the complaint to them because he is handling their campaign here on the forum, and I think they will honor him so easily if he sent your request to them.

You are right, and this is a very good idea actually, if there is anyone on this forum that has the power to help, it's Little mouse, so, yeah, I will join my opinion with yours advising op to contact little mouse, possibly the management of the casino will have a change of heart after little mouse plead on his behalf.

I used the word "plead" there because even with Little mouse speaking up for op, that does not justify that what he did was right in any way, what he did was as good as stealing from the casino. What ever they casino make him go through before allowing him to withdraw his balance, he totally deserve it, any other casino would have just confiscated the entire balance on the account and close the account permanently.

[SmartGold01]

Can somebody from Shuffle, or affiliated with Shuffle ask them what they still need from me in order to let me withdraw my deposit, like promised?

Have you in any way contact Little mouse explaining to him? If your case are true or legitimate then I will advise you to contact him to help passed the complaint to them because he is handling their campaign here on the forum, and I think they will honor him so easily if he sent your request to them.

You are right, and this is a very good idea actually, if there is anyone on this forum that has the power to help, it's Little mouse, so, yeah, I will join my opinion with yours advising op to contact little mouse, possibly the management of the casino will have a change of heart after little mouse plead on his behalf.

I used the word "plead" there because even with Little mouse speaking up for op, that does not justify that what he did was right in any way, what he did was as good as stealing from the casino. What ever they casino make him go through before allowing him to withdraw his balance, he totally deserve it, any other casino would have just confiscated the entire balance on the account and close the account permanently.

Although I mentioned him thinking op case was just a minor but whatmore, the site still have the final say because they would review their terms and if such case go against their ToS then even little mouse has no will power to enforce the smooth release on his funds in that platform. The main thing is let him just passed the information to management then let them review everything done by op to know if he still has a place to be allowed to have his fund withdrawn.