Shuffle account situation plus apology (solved)

[pawanjain]

you admit your mistake with courage. even though you didn't admit it before, but making this thread and admitting your mistake, that's courage. or maybe I'm wrong, that's desperation?

I guess it's the latter. Why would he want to show his courage in such a way and risk losing his funds forever ?
It's his desperation because he knows that there is no other way to get back his funds.
But the fact is that even this would not help OP get back his funds. He committed a mistake of creating multi-accounts ang got his funds frozen.
I doubt the casino site will help him in this case.

[Odusko]

you admit your mistake with courage. even though you didn't admit it before, but making this thread and admitting your mistake, that's courage. or maybe I'm wrong, that's desperation?

I guess it's the latter. Why would he want to show his courage in such a way and risk losing his funds forever ?
It's his desperation because he knows that there is no other way to get back his funds.
But the fact is that even this would not help OP get back his funds. He committed a mistake of creating multi-accounts ang got his funds frozen.
I doubt the casino site will help him in this case.

The security team won't even give his case any further attention this is because he has already committed an offense and he is being purnish for it so he must have to move on and never commit such a crime in other cryptocurrency platform again, and I am sure that if he is being asked to provide documents to verify his account on any of those accounts he won't be able to provide any and even if he does provide, it will take the grace of God to be considered for verification at this point because of the current nature of his case.
Cryptocurrency casino is not a place to create multiple accounts, because their already stated clearly what the repacuasion of commiting such a crime is and also warned against it, and if a gambler make such a mistake, it will be left for them to deal with whatever loses that comes they way and not try to cry the victims when that happens, because the developers or even the security teams won't give them any listening ear.

[DonnaMel]

the point is not if I made a mistake or not. Because I admitted already I made a mistake opening the second account and apologized for it. No question about it, it's against the terms and I was wrong.
the point is also not if I can keep my winnings, because they have already been voided.

the only point is that Shuffle promised me that I would get my deposit back, and it has been sitting in my account already for 7 months now but I still can't withdraw it.
If they never intended to let me keep my deposit, then I wonder why they didn't just close the whole account and confiscate all funds. But the fact that my 111mbtc balance is still sitting in my account which is still open suggests to me that they still intend to let me withdraw my deposit.
I am trying to figure out what they still need from me in order to make good on that promise, or if they want to go back on their promise and confiscate even my deposit.

I am not getting a clear answer per email after many tries, so I hope to get their attention with this topic finally to know what my fate will be.

So I am hoping one of their members will answer in here soon.

[Odusko]

the point is not if I made a mistake or not. Because I admitted already I made a mistake opening the second account and apologized for it. No question about it, it's against the terms and I was wrong.
the point is also not if I can keep my winnings, because they have already been voided.

the only point is that Shuffle promised me that I would get my deposit back, and it has been sitting in my account already for 7 months now but I still can't withdraw it.
If they never intended to let me keep my deposit, then I wonder why they didn't just close the whole account and confiscate all funds. But the fact that my 111mbtc balance is still sitting in my account which is still open suggests to me that they still intend to let me withdraw my deposit.
I am trying to figure out what they still need from me in order to make good on that promise, or if they want to go back on their promise and confiscate even my deposit.

I am not getting a clear answer per email after many tries, so I hope to get their attention with this topic finally to know what my fate will be.

So I am hoping one of their members will answer in here soon.

Just as suggested by some other members earlier, I think you should also make a post about your case on the shuffle ANN thread so that you can widen your scope to get the attention of the shuffle team as quick as possible, and I think also that since you already received the deposits back into your account, the team will definitely allow you to withdraw the balance eventually, because if their don't want to give back your deposits their won't have created it to your shuffle balance before being unable to withdraw, also if your account is ban from withdrawing, the best thing the team can do is to get your other wallet and get the equivalent of your deposits credited into that wallet and that will settle the whole thing.
Shuffle is one of the known cryptocurrency casino that we have around the forum and I believe a simple case like this won't be difficult for them to resolve and move on, so reaching them directly via pm and also through their official thread, next time you can try to share some evidence of your transactions and other documents that can help hasting your case.

[DonnaMel]

the point is not if I made a mistake or not. Because I admitted already I made a mistake opening the second account and apologized for it. No question about it, it's against the terms and I was wrong.
the point is also not if I can keep my winnings, because they have already been voided.

the only point is that Shuffle promised me that I would get my deposit back, and it has been sitting in my account already for 7 months now but I still can't withdraw it.
If they never intended to let me keep my deposit, then I wonder why they didn't just close the whole account and confiscate all funds. But the fact that my 111mbtc balance is still sitting in my account which is still open suggests to me that they still intend to let me withdraw my deposit.
I am trying to figure out what they still need from me in order to make good on that promise, or if they want to go back on their promise and confiscate even my deposit.

I am not getting a clear answer per email after many tries, so I hope to get their attention with this topic finally to know what my fate will be.

So I am hoping one of their members will answer in here soon.

Just as suggested by some other members earlier, I think you should also make a post about your case on the shuffle ANN thread so that you can widen your scope to get the attention of the shuffle team as quick as possible, and I think also that since you already received the deposits back into your account, the team will definitely allow you to withdraw the balance eventually, because if their don't want to give back your deposits their won't have created it to your shuffle balance before being unable to withdraw, also if your account is ban from withdrawing, the best thing the team can do is to get your other wallet and get the equivalent of your deposits credited into that wallet and that will settle the whole thing.
Shuffle is one of the known cryptocurrency casino that we have around the forum and I believe a simple case like this won't be difficult for them to resolve and move on, so reaching them directly via pm and also through their official thread, next time you can try to share some evidence of your transactions and other documents that can help hasting your case.

I have now done that.

[Wind_FURY]

Damn! Casinos usually take advantage of any mistake that the gambler makes in order to avoid paying out op and I don't think Shuffle is an exception. You messed up and I doubt you will get your money back.

These businesses don't run on emotions. However, some higher-up at Shuffle could actually help you out after checking out your heartfelt apology, but the chances of that happening are slim. Learn and move forward.

"Any mistake"? Ser, that's laughable. OP actually did something illegal, and it's in the Terms And Conditions that no individual should make another account and use another person's identity. You don't believe that the entity regulating Shuffle will go after the casino if they returned OP's deposit?

I hope OP gets his coins returned, but those coins should be considered GONE. OP played a stupid game, and he paid his deposit for that.

[gunhell16]

Obviously, the problem came from you, although you admitted it, so you made a topic to warn somebody or everyone here in the forum about that matter, and for that, thank you. But you don't need to remind me about that because most people here in the forum already know that.

Most people also know that casinos are very strict with multiple accounts, and you will have real problems as a player in the end, and that's what happened in your experience, and that's normal because they will remain to their rules and all casinos; that's how the implementation actually works.

[TribalBob]

the point is not if I made a mistake or not. Because I admitted already I made a mistake opening the second account and apologized for it. No question about it, it's against the terms and I was wrong.
the point is also not if I can keep my winnings, because they have already been voided.

the only point is that Shuffle promised me that I would get my deposit back, and it has been sitting in my account already for 7 months now but I still can't withdraw it.
If they never intended to let me keep my deposit, then I wonder why they didn't just close the whole account and confiscate all funds. But the fact that my 111mbtc balance is still sitting in my account which is still open suggests to me that they still intend to let me withdraw my deposit.
I am trying to figure out what they still need from me in order to make good on that promise, or if they want to go back on their promise and confiscate even my deposit.

I am not getting a clear answer per email after many tries, so I hope to get their attention with this topic finally to know what my fate will be.

So I am hoping one of their members will answer in here soon.

Just as suggested by some other members earlier, I think you should also make a post about your case on the shuffle ANN thread so that you can widen your scope to get the attention of the shuffle team as quick as possible, and I think also that since you already received the deposits back into your account, the team will definitely allow you to withdraw the balance eventually, because if their don't want to give back your deposits their won't have created it to your shuffle balance before being unable to withdraw, also if your account is ban from withdrawing, the best thing the team can do is to get your other wallet and get the equivalent of your deposits credited into that wallet and that will settle the whole thing.
Shuffle is one of the known cryptocurrency casino that we have around the forum and I believe a simple case like this won't be difficult for them to resolve and move on, so reaching them directly via pm and also through their official thread, next time you can try to share some evidence of your transactions and other documents that can help hasting your case.

I have now done that.

Is there any direct response?
Actually it is difficult to get your money back because you have stated that you have violated their rules, just consider this a valuable lesson for you in the future not to repeat it again,

[AbuBhakar]

Is there any direct response?
Actually it is difficult to get your money back because you have stated that you have violated their rules, just consider this a valuable lesson for you in the future not to repeat it again,

There's no redemption on a case like this that involves violation of the ToS. Casino is always firm when it come to their decision about the punishment for ToS violators or else many cheaters will keep doing this same route of asking for sympathy just to get their way.

This case should be locked since the OP admitted the mistakes that cause the violation. I wonder what's the purpose of this thread seeking for redemption that is not possible.

[bettercrypto]

the point is not if I made a mistake or not. Because I admitted already I made a mistake opening the second account and apologized for it. No question about it, it's against the terms and I was wrong.
the point is also not if I can keep my winnings, because they have already been voided.

the only point is that Shuffle promised me that I would get my deposit back, and it has been sitting in my account already for 7 months now but I still can't withdraw it.
If they never intended to let me keep my deposit, then I wonder why they didn't just close the whole account and confiscate all funds. But the fact that my 111mbtc balance is still sitting in my account which is still open suggests to me that they still intend to let me withdraw my deposit.
I am trying to figure out what they still need from me in order to make good on that promise, or if they want to go back on their promise and confiscate even my deposit.

I am not getting a clear answer per email after many tries, so I hope to get their attention with this topic finally to know what my fate will be.

So I am hoping one of their members will answer in here soon.

Just as suggested by some other members earlier, I think you should also make a post about your case on the shuffle ANN thread so that you can widen your scope to get the attention of the shuffle team as quick as possible, and I think also that since you already received the deposits back into your account, the team will definitely allow you to withdraw the balance eventually, because if their don't want to give back your deposits their won't have created it to your shuffle balance before being unable to withdraw, also if your account is ban from withdrawing, the best thing the team can do is to get your other wallet and get the equivalent of your deposits credited into that wallet and that will settle the whole thing.
Shuffle is one of the known cryptocurrency casino that we have around the forum and I believe a simple case like this won't be difficult for them to resolve and move on, so reaching them directly via pm and also through their official thread, next time you can try to share some evidence of your transactions and other documents that can help hasting your case.

I have now done that.

Is there any direct response?
Actually it is difficult to get your money back because you have stated that you have violated their rules, just consider this a valuable lesson for you in the future not to repeat it again,

The only thing that is surprising about what the op said is that if what he says is true that the shuffle released a promise to return the money he put in, why did it take 7 months?
Also, what I also know is that the support of any crypto casino does not make any promises in such issue scenarios of their clients on their gambling platform.

So, I also doubt about such things that the fund that was deposited in shuffle casino will be returned, siempre, they will hold the policy and rules that they have in their casino.

[Awaklara]

The only thing that is surprising about what the op said is that if what he says is true that the shuffle released a promise to return the money he put in, why did it take 7 months?
Also, what I also know is that the support of any crypto casino does not make any promises in such issue scenarios of their clients on their gambling platform.

So, I also doubt about such things that the fund that was deposited in shuffle casino will be returned, siempre, they will hold the policy and rules that they have in their casino.

actually, there could be a refund of some of the deposits made. but it depends on the consideration of the error made by the OP. if the account may have made more withdrawals than the amount in the account, freezing of funds is very possible and the OP will not get anything.
errors in the case of using multiple accounts at the casino certainly require in-depth investigation and calculation. although I'm not sure the OP will get his deposit back, if the casino has said so, there is a possibility that it could happen. the problem of why it took so long, no one knows. it all depends on the casino's policy.

[delfastTions]

The only thing that is surprising about what the op said is that if what he says is true that the shuffle released a promise to return the money he put in, why did it take 7 months?
Also, what I also know is that the support of any crypto casino does not make any promises in such issue scenarios of their clients on their gambling platform.

So, I also doubt about such things that the fund that was deposited in shuffle casino will be returned, siempre, they will hold the policy and rules that they have in their casino.

actually, there could be a refund of some of the deposits made. but it depends on the consideration of the error made by the OP. if the account may have made more withdrawals than the amount in the account, freezing of funds is very possible and the OP will not get anything.
errors in the case of using multiple accounts at the casino certainly require in-depth investigation and calculation. although I'm not sure the OP will get his deposit back, if the casino has said so, there is a possibility that it could happen. the problem of why it took so long, no one knows. it all depends on the casino's policy.

The time it takes to resolve this issue is truly impressive. It clearly exceeds all reasonable limits for resolving such issues. There is clearly some kind of bad intent on the part of the support team of this casino, who are obviously deliberately dragging out time. The picture in these cases is typical: the applicant responds to correspondence in 1-2 days, and the support team drags out the response for a week or two or even longer. And such an attitude towards clients clearly shows rudeness on the part of the casino.
And the first thing you should do is, of course, not to play in this casino anymore, but of course after the issue with the money is resolved.

[Fivestar4everMVP]

The only thing that is surprising about what the op said is that if what he says is true that the shuffle released a promise to return the money he put in, why did it take 7 months?
Also, what I also know is that the support of any crypto casino does not make any promises in such issue scenarios of their clients on their gambling platform.

So, I also doubt about such things that the fund that was deposited in shuffle casino will be returned, siempre, they will hold the policy and rules that they have in their casino.

actually, there could be a refund of some of the deposits made. but it depends on the consideration of the error made by the OP. if the account may have made more withdrawals than the amount in the account, freezing of funds is very possible and the OP will not get anything.
errors in the case of using multiple accounts at the casino certainly require in-depth investigation and calculation. although I'm not sure the OP will get his deposit back, if the casino has said so, there is a possibility that it could happen. the problem of why it took so long, no one knows. it all depends on the casino's policy.

The casino made what I assume is a promise to op that if he could own up and agree on cheating or trying to cheat the casino by operating two accounts, and also writing an apology note on a public forum like this one, that they will allow him withdraw his initial deposit and maybe winnings from slot games.
Op has agreed to operating two accounts and gave written an apology on a public forum, right now it's up to the casino to fulfill their promise to op, but at what time they will choose or decide to do this is completely up to them, they might want to make op wait a very long time as a further punishment for his sins; which to me, is completely justified, this can serve as a lesson for others intending to do the same thing op did thinking they won't get caught.

[Ojima-ojo]

The only thing that is surprising about what the op said is that if what he says is true that the shuffle released a promise to return the money he put in, why did it take 7 months?
Also, what I also know is that the support of any crypto casino does not make any promises in such issue scenarios of their clients on their gambling platform.

So, I also doubt about such things that the fund that was deposited in shuffle casino will be returned, siempre, they will hold the policy and rules that they have in their casino.

actually, there could be a refund of some of the deposits made. but it depends on the consideration of the error made by the OP. if the account may have made more withdrawals than the amount in the account, freezing of funds is very possible and the OP will not get anything.
errors in the case of using multiple accounts at the casino certainly require in-depth investigation and calculation. although I'm not sure the OP will get his deposit back, if the casino has said so, there is a possibility that it could happen. the problem of why it took so long, no one knows. it all depends on the casino's policy.

The casino made what I assume is a promise to op that if he could own up and agree on cheating or trying to cheat the casino by operating two accounts, and also writing an apology note on a public forum like this one, that they will allow him withdraw his initial deposit and maybe winnings from slot games.
Op has agreed to operating two accounts and gave written an apology on a public forum, right now it's up to the casino to fulfill their promise to op, but at what time they will choose or decide to do this is completely up to them, they might want to make op wait a very long time as a further punishment for his sins; which to me, is completely justified, this can serve as a lesson for others intending to do the same thing op did thinking they won't get caught.

let own up to this already, since ops have rendered the apology on public media such a as this forum I think what is left now is for the casino to accept his apology or not, and from the look f things the shuffle team have accepted his apology since his balance have been restored but yet to be able to withdraw his deposits.


I think the casino will not give him the winning he made while playing on shuffle the reason may be because those winning are product of the cheating process, but rest assured he will get the deposited amount back after theyay have deducted the total winning.

[SamReomo]

The casino made what I assume is a promise to op that if he could own up and agree on cheating or trying to cheat the casino by operating two accounts, and also writing an apology note on a public forum like this one, that they will allow him withdraw his initial deposit and maybe winnings from slot games.

I guess in that case the casino should at least allow OP to withdraw his/her initial deposit if not the winnings. OP has broken the terms of the casinos and it will be good fate of the casino to allow withdrawal of the initial deposit. I believe most people on this forum who might operate multiple accounts on online casinos should better read the terms and conditions first and avoid creating multiple accounts.

[delfastTions]

The casino made what I assume is a promise to op that if he could own up and agree on cheating or trying to cheat the casino by operating two accounts, and also writing an apology note on a public forum like this one, that they will allow him withdraw his initial deposit and maybe winnings from slot games.

I guess in that case the casino should at least allow OP to withdraw his/her initial deposit if not the winnings. OP has broken the terms of the casinos and it will be good fate of the casino to allow withdrawal of the initial deposit. I believe most people on this forum who might operate multiple accounts on online casinos should better read the terms and conditions first and avoid creating multiple accounts.

Creating multiple accounts is of course a common practice, including in Gambling. And it is obvious that in many cases this violates the rules of using the casino. And I think that of course it would be right not to engage in such creation of multiple accounts, and even more so entire farms with different email addresses, for example, controlled by one person. If we are not talking about using bots, then such activity really takes a lot of time from the player simply because he is forced to play in one, then another, then a third account and this can also lead to confusion and in general it is all extremely inconvenient.
So it is worth thinking carefully whether you need to do this at all. Especially when your goal is only to have fun and enjoy your game.

[Fivestar4everMVP]

The casino made what I assume is a promise to op that if he could own up and agree on cheating or trying to cheat the casino by operating two accounts, and also writing an apology note on a public forum like this one, that they will allow him withdraw his initial deposit and maybe winnings from slot games.

I guess in that case the casino should at least allow OP to withdraw his/her initial deposit if not the winnings. OP has broken the terms of the casinos and it will be good fate of the casino to allow withdrawal of the initial deposit. I believe most people on this forum who might operate multiple accounts on online casinos should better read the terms and conditions first and avoid creating multiple accounts.

Well, I completely agree with you as regards to the casino allowing op to withdraw his initial deposit, since as it is, he has fulfilled all the supposed request of the casino.
But on the other hand and in my personal opinion now, casinos hardly forgive, specially when a gambler outrightly broke their terms of service and its visibly agreed to by everyone one.
So in this case, I am assuming that the casino may want to still hold the funds for some time to further teach op a lesson, but all the same, I have not read from op recently to know what exactly is the current situation of this case, maybe the casino have allowed him to withdraw his funds and he is yet to update the thread.

[SamReomo]

Creating multiple accounts is of course a common practice, including in Gambling. And it is obvious that in many cases this violates the rules of using the casino. And I think that of course it would be right not to engage in such creation of multiple accounts, and even more so entire farms with different email addresses, for example, controlled by one person.

You're right, creating of multiple accounts is a common practice for some people and they try their best to use each and every available technique to hide from the platforms that they have multiple accounts. Even at Bitcointalk, some spammers have multiple accounts and they spend countless hours to promote spam from those accounts from time to time.

It's a corrupt type of practice to have so many accounts on a platform and only those who are corrupt people indulge in such type of multi account creation in order to abuse a platform. Account farmers used to create so many accounts on Bitcointalk back in the day when merit system wasn't introduced and similar type of accounts farmers or bonus harvesters make multiple accounts on casinos to avail bonuses multiple times. When a casino finds those people then they either came with many excuses or admit their wrongdoing.

[Lida93]

you admit your mistake with courage. even though you didn't admit it before, but making this thread and admitting your mistake, that's courage. or maybe I'm wrong, that's desperation?

From my angle I don't see any atom of courage about op admitting his offense looking at the time he waited before admitting. It's all medicine after death, which is why shuffle haven't given him the kind of response he has been seeking since he was caught about his multiple accounts offense. I mean it would have been courage he had admitted in the first instance and then stated his reasons without letting the casino to go through more trouble to  dig him out.

when you created the second account you didn't read the terms and conditions? or maybe you already knew it and intentionally you wanted to get the advantage of opening a new account.

It's obvious he is aware about those terms because from the op he is an old gambler and should've known better but like he said he did that out of dissatisfaction of the limited staking amount he was placed on. And casino usually place this limits when the gambler has been recognized to be with consistent winnings.

With all the process op has gone through to redeem himself and still didn't get any positive response I'll advise he forget about it because they wouldn't want to compromise for one gambler not to set a precedent as not to encourage others to take same path in the future believing they might be forgiven too.

[DonnaMel]

The only thing that is surprising about what the op said is that if what he says is true that the shuffle released a promise to return the money he put in, why did it take 7 months?
Also, what I also know is that the support of any crypto casino does not make any promises in such issue scenarios of their clients on their gambling platform.

So, I also doubt about such things that the fund that was deposited in shuffle casino will be returned, siempre, they will hold the policy and rules that they have in their casino.

actually, there could be a refund of some of the deposits made. but it depends on the consideration of the error made by the OP. if the account may have made more withdrawals than the amount in the account, freezing of funds is very possible and the OP will not get anything.
errors in the case of using multiple accounts at the casino certainly require in-depth investigation and calculation. although I'm not sure the OP will get his deposit back, if the casino has said so, there is a possibility that it could happen. the problem of why it took so long, no one knows. it all depends on the casino's policy.

The casino made what I assume is a promise to op that if he could own up and agree on cheating or trying to cheat the casino by operating two accounts, and also writing an apology note on a public forum like this one, that they will allow him withdraw his initial deposit and maybe winnings from slot games.
Op has agreed to operating two accounts and gave written an apology on a public forum, right now it's up to the casino to fulfill their promise to op, but at what time they will choose or decide to do this is completely up to them, they might want to make op wait a very long time as a further punishment for his sins; which to me, is completely justified, this can serve as a lesson for others intending to do the same thing op did thinking they won't get caught.

Yes, I thought the same too. My apology was approved and published in end of March. Then after that I gave it a lot of time, thinking they would want to punish me by waiting very long before fulfilling their promise and finally paying me back only my deposit (with sports winnings being voided).
I let many months pass, and waited half a year. But at some point, when they still had not paid me back my deposit entering September, I thought maybe the final step was apologize also in Bitcointalk.
But......still nothing received and since about 10 days now my account is even closed. It was open with my deposit still sitting in there (but withdrawal button blocked) and now I cannot even log in anymore.

It would be good if Shuffle can finally provide an update? Even if it means I won't get my deposit back, I just want to hear the final decision please.