CHIPS.GG banned without detailed explanation (SOLVED, DEPOSITS RETURNED)

[r00t3rs]

I am willing to accept just the deposit if they publish my bet history and the general opinion comes out as "suspecious behaviour" I honestly don't think I have crossed any lines but would like a second opinion which will help me in future.

Good to see that you are willing to stand the test of honesty here. I mean, the majority of dishonest players would have already chickened out at the offer. I know it is none of my business, but if I may suggest the following:
Since the platform in question has agreed to send your deposit back without any terms (which is a step in the right direction), how about you accept it (not as a final solution)? And after that, let them post your betting history and let the wise and reputed members decide on the matter (through a vote or a committee of selected members).

I'm ok with that if @holydarkness is into it.

I don't think that's feasible. The offer on the table right now is to settle, to accept the deposit and consider this case done.

The general understanding when a player accepted initial deposit to be returned, be it on cases that's solved here or that's already reached that phase before being escalated to this forum, or on other media, is indeed as above, that both parties agree to meet in the middle and consider the issue resolved with certain amount as a settlement.

From a neutral ground, it's a take or leave it case, either you agree to settle or you proceed with your accusation, there is no other option in between. So, yeah, without their specific written agreement that they'll accept that term [you got the initial deposit and continue on with investigation], of which rather no-brainerly they won't accept, the counter-proposal is inachievable.

Ok I'm a bit confused now, think I should take this as a win then?

[holydarkness]

Ok I'm a bit confused now, think I should take this as a win then?

As I previously said, it's your call.

If I were in your shoes though [since you asked for my input], I'll need to know how much of the fund is being returned to me, and how far is it from the amount I actually expect to get.

If the amount returned to me is somewhat on a low side, that's closer to zero, and the possible outcome outweight settling to the amount, I'll proceed. If the amount is rather significant, though, and I'm satisfied with it, I'll settle.

For example, if they'll return 200 USD, from my very own perspective, it's an amount that's rather insignificant compared to what's "owed" to me, an amount that's worth being lost in a pursue of getting a fair treatment, so I'll proceed to find an arbitrator or to write to their licensor. It won't bother me much if I lost the arbitration and would have at least got the settlement offer if I didn't proceed, as the amount offered is as good as nothing, rather an insult.

If the amount is closer to what I expect [the amount I won from my legitimate bets], let's say in the same digits as what's owed, given the reason I specified here as a further consideration, namely, given there is a certain degree of possibility that I will get zero instead, as the ADR or licensor ruled in favor of the casino, I think it doesn't worth the headache to pursue things further. Thus, settling.

And to clarify, to call it a win in a literal way is a bit wrong, that's why I put it in a quotation mark on my previous post.

To say that you actually won a case in sense that chips is the wrong side is not correct, as you both simply agree to settle to an amount. And to say that you won, suppose you're the victim here and tell the complete truth, is also definitely not a winning, you lost the amount you won from your bets, that's not a win.

[r00t3rs]

Ok I'm a bit confused now, think I should take this as a win then?

As I previously said, it's your call.

If I were in your shoes though [since you asked for my input], I'll need to know how much of the fund is being returned to me, and how far is it from the amount I actually expect to get.

If the amount returned to me is somewhat on a low side, that's closer to zero, and the possible outcome outweight settling to the amount, I'll proceed. If the amount is rather significant, though, and I'm satisfied with it, I'll settle.

For example, if they'll return 200 USD, from my very own perspective, it's an amount that's rather insignificant compared to what's "owed" to me, an amount that's worth being lost in a pursue of getting a fair treatment, so I'll proceed to find an arbitrator or to write to their licensor. It won't bother me much if I lost the arbitration and would have at least got the settlement offer if I didn't proceed, as the amount offered is as good as nothing, rather an insult.

If the amount is closer to what I expect [the amount I won from my legitimate bets], let's say in the same digits as what's owed, given the reason I specified here as a further consideration, namely, given there is a certain degree of possibility that I will get zero instead, as the ADR or licensor ruled in favor of the casino, I think it doesn't worth the headache to pursue things further. Thus, settling.

And to clarify, to call it a win in a literal way is a bit wrong, that's why I put it in a quotation mark on my previous post.

To say that you actually won a case in sense that chips is the wrong side is not correct, as you both simply agree to settle to an amount. And to say that you won, suppose you're the victim here and tell the complete truth, is also definitely not a winning, you lost the amount you won from your bets, that's not a win.

The deposit amount is peanuts compared to the winning, so I think it's fair to move ahead and find some other way of resolution here

Because if I remember correctly, the deposit was somewhere around 500 if I'm not wrong and the total winning is close to 8350$.

How do we find an independent arbitrator for this? I'm unfamiliar with the process.

Also, as I've mentioned before, I'm ok with the casino sharing my bet history so y'all can judge for yourself.

[holydarkness]

Ok I'm a bit confused now, think I should take this as a win then?

As I previously said, it's your call.

If I were in your shoes though [since you asked for my input], I'll need to know how much of the fund is being returned to me, and how far is it from the amount I actually expect to get.

If the amount returned to me is somewhat on a low side, that's closer to zero, and the possible outcome outweight settling to the amount, I'll proceed. If the amount is rather significant, though, and I'm satisfied with it, I'll settle.

For example, if they'll return 200 USD, from my very own perspective, it's an amount that's rather insignificant compared to what's "owed" to me, an amount that's worth being lost in a pursue of getting a fair treatment, so I'll proceed to find an arbitrator or to write to their licensor. It won't bother me much if I lost the arbitration and would have at least got the settlement offer if I didn't proceed, as the amount offered is as good as nothing, rather an insult.

If the amount is closer to what I expect [the amount I won from my legitimate bets], let's say in the same digits as what's owed, given the reason I specified here as a further consideration, namely, given there is a certain degree of possibility that I will get zero instead, as the ADR or licensor ruled in favor of the casino, I think it doesn't worth the headache to pursue things further. Thus, settling.

And to clarify, to call it a win in a literal way is a bit wrong, that's why I put it in a quotation mark on my previous post.

To say that you actually won a case in sense that chips is the wrong side is not correct, as you both simply agree to settle to an amount. And to say that you won, suppose you're the victim here and tell the complete truth, is also definitely not a winning, you lost the amount you won from your bets, that's not a win.

The deposit amount is peanuts compared to the winning, so I think it's fair to move ahead and find some other way of resolution here

Because if I remember correctly, the deposit was somewhere around 500 if I'm not wrong and the total winning is close to 8350$.

How do we find an independent arbitrator for this? I'm unfamiliar with the process.

Also, as I've mentioned before, I'm ok with the casino sharing my bet history so y'all can judge for yourself.

Is it? 500? Because I made that post with this screenshot below as a reference, and in a ballpark, they're about 2,800 USD, and that's just from one page. I can see there is another page.



As for an "independent arbitrator", given they didn't nominate me any ADR body in our exchange of PM, I have to assume there is no other ADR they're on aside from CG. Thus, the last method you can exhaust is perhaps to write to their licensor, ask for a dispute resolution.

They're with Anjouan, so I am not quite familiar with how that works. But perhaps, in a way, it's actually a good thing, given curacaoan licensor are currently undergoing massive overhaul and I am rather uncertain what degree of power they still have with their sub-licensor.

[r00t3rs]

Ok I'm a bit confused now, think I should take this as a win then?

As I previously said, it's your call.

If I were in your shoes though [since you asked for my input], I'll need to know how much of the fund is being returned to me, and how far is it from the amount I actually expect to get.

If the amount returned to me is somewhat on a low side, that's closer to zero, and the possible outcome outweight settling to the amount, I'll proceed. If the amount is rather significant, though, and I'm satisfied with it, I'll settle.

For example, if they'll return 200 USD, from my very own perspective, it's an amount that's rather insignificant compared to what's "owed" to me, an amount that's worth being lost in a pursue of getting a fair treatment, so I'll proceed to find an arbitrator or to write to their licensor. It won't bother me much if I lost the arbitration and would have at least got the settlement offer if I didn't proceed, as the amount offered is as good as nothing, rather an insult.

If the amount is closer to what I expect [the amount I won from my legitimate bets], let's say in the same digits as what's owed, given the reason I specified here as a further consideration, namely, given there is a certain degree of possibility that I will get zero instead, as the ADR or licensor ruled in favor of the casino, I think it doesn't worth the headache to pursue things further. Thus, settling.

And to clarify, to call it a win in a literal way is a bit wrong, that's why I put it in a quotation mark on my previous post.

To say that you actually won a case in sense that chips is the wrong side is not correct, as you both simply agree to settle to an amount. And to say that you won, suppose you're the victim here and tell the complete truth, is also definitely not a winning, you lost the amount you won from your bets, that's not a win.

The deposit amount is peanuts compared to the winning, so I think it's fair to move ahead and find some other way of resolution here

Because if I remember correctly, the deposit was somewhere around 500 if I'm not wrong and the total winning is close to 8350$.

How do we find an independent arbitrator for this? I'm unfamiliar with the process.

Also, as I've mentioned before, I'm ok with the casino sharing my bet history so y'all can judge for yourself.

Is it? 500? Because I made that post with this screenshot below as a reference, and in a ballpark, they're about 2,800 USD, and that's just from one page. I can see there is another page.

https://talkimg.com/images/2024/09/24/gckTj.png

As for an "independent arbitrator", given they didn't nominate me any ADR body in our exchange of PM, I have to assume there is no other ADR they're on aside from CG. Thus, the last method you can exhaust is perhaps to write to their licensor, ask for a dispute resolution.

They're with Anjouan, so I am not quite familiar with how that works. But perhaps, in a way, it's actually a good thing, given curacaoan licensor are currently undergoing massive overhaul and I am rather uncertain what degree of power they still have with their sub-licensor.

Ok I got confused. I'm willing to accept the deposit amount back if there's no ADR and Anjouan doesn't respond, their licensor is as shady as the casino 😂

[memehunter]

@holydarkness So basically, the casino in question wants to shut OP's mouth by giving the deposit back? What do you think about the casino not posting OP's bet history even after getting consent? IMHO it is shady.
I want your expert opinion on this since you are more reputed and knowledgeable in handling these matters.

[holydarkness]

Ok I got confused. I'm willing to accept the deposit amount back if there's no ADR and Anjouan doesn't respond, their licensor is as shady as the casino 😂

That's not willing to accept the deal and meeting the casino in the middle, that's returning to your counter-proposal [the one discussed earlier and I said as a something rather not feasible] with less step, given you're not waiting for the casino's written agreement with what you propose and rather decide to act on it. The offer was an either-or, there is nothing in between.

You escalate things to the ADR, then the deal is off. You accept their offer, you choose to drop the case altogether, be satisfied with the outcome, and mark the case as resolved for good.

You can't try to reach their licensor to see if you have a chance, and when they're unreachable, return to the deal. It's called trying to cast a safety net. The instance you reach their licensor and/or other dispute resolution bodies governing over them, the deal is off.

@holydarkness So basically, the casino in question wants to shut OP's mouth by giving the deposit back? What do you think about the casino not posting OP's bet history even after getting consent? IMHO it is shady.
I want your expert opinion on this since you are more reputed and knowledgeable in handling these matters.

Depends on the amount.

As previously said, if it's somewhat minuscule, something close to a zero, that's closer to an insult than anything else. If the amount is what we had in mind, though, with OP's deposits [plural] being returned as a settlement, well... in a way, someone can and may perceive it as a shady act to shut player's mouth, in other perspective [one that I choose to see, good faith, benefit of doubts, greater good, and all] it's the casino trying to meet a complainant in the middle.

As I repetitively said on this thread, the strategy used by the player [by his own admission] is one that's frowned upon by many casinos. By general consensus and in reference to previous cases with many casinos, chips actually has some degree of rights to completely deny the player's fund. Instead, they choose to meet in the middle by returning OP's deposits.

It's something that other casino most likely choose not to take.

So yeah, one can see it as an attempt to buy silence, but a more healthy POV will be to see it as a way for the casino to meet in the middle and make people happy.

[r00t3rs]

Ok I got confused. I'm willing to accept the deposit amount back if there's no ADR and Anjouan doesn't respond, their licensor is as shady as the casino 😂

That's not willing to accept the deal and meeting the casino in the middle, that's returning to your counter-proposal [the one discussed earlier and I said as a something rather not feasible] with less step, given you're not waiting for the casino's written agreement with what you propose and rather decide to act on it. The offer was an either-or, there is nothing in between.

You escalate things to the ADR, then the deal is off. You accept their offer, you choose to drop the case altogether, be satisfied with the outcome, and mark the case as resolved for good.

You can't try to reach their licensor to see if you have a chance, and when they're unreachable, return to the deal. It's called trying to cast a safety net. The instance you reach their licensor and/or other dispute resolution bodies governing over them, the deal is off.

@holydarkness So basically, the casino in question wants to shut OP's mouth by giving the deposit back? What do you think about the casino not posting OP's bet history even after getting consent? IMHO it is shady.
I want your expert opinion on this since you are more reputed and knowledgeable in handling these matters.

Depends on the amount.

As previously said, if it's somewhat minuscule, something close to a zero, that's closer to an insult than anything else. If the amount is what we had in mind, though, with OP's deposits [plural] being returned as a settlement, well... in a way, someone can and may perceive it as a shady act to shut player's mouth, in other perspective [one that I choose to see, good faith, benefit of doubts, greater good, and all] it's the casino trying to meet a complainant in the middle.

As I repetitively said on this thread, the strategy used by the player [by his own admission] is one that's frowned upon by many casinos. By general consensus and in reference to previous cases with many casinos, chips actually has some degree of rights to completely deny the player's fund. Instead, they choose to meet in the middle by returning OP's deposits.

It's something that other casino most likely choose not to take.

So yeah, one can see it as an attempt to buy silence, but a more healthy POV will be to see it as a way for the casino to meet in the middle and make people happy.

I think we've spent enough time on it as it is.

I'm ready to accept the deposit and call it a day.

Can you please reach out to their rep via PM and communicate the same? Also ask them to send an acknowledgement of payment/return of deposit once done, thanks.

[holydarkness]

I think we've spent enough time on it as it is.

I'm ready to accept the deposit and call it a day.

Can you please reach out to their rep via PM and communicate the same? Also ask them to send an acknowledgement of payment/return of deposit once done, thanks.

Noted. Let me try to reach them and get it "finalized". Hopefully there won't be any further issue and/or they backed out from their own offer. I'll let you know when I heard from them about anything, in case they didn't address it here themselves.

[r00t3rs]

I think we've spent enough time on it as it is.

I'm ready to accept the deposit and call it a day.

Can you please reach out to their rep via PM and communicate the same? Also ask them to send an acknowledgement of payment/return of deposit once done, thanks.

Noted. Let me try to reach them and get it "finalized". Hopefully there won't be any further issue and/or they backed out from their own offer. I'll let you know when I heard from them about anything, in case they didn't address it here themselves.

Thanks much appreciated.

[chipsgg]

I think we've spent enough time on it as it is.

I'm ready to accept the deposit and call it a day.

Can you please reach out to their rep via PM and communicate the same? Also ask them to send an acknowledgement of payment/return of deposit once done, thanks.

Noted. Let me try to reach them and get it "finalized". Hopefully there won't be any further issue and/or they backed out from their own offer. I'll let you know when I heard from them about anything, in case they didn't address it here themselves.

To be clear, Chips did not state the deposit(s) would be refunded without a formalized agreement being drafted and signed by the player.

The player has been contacted via his original email for settlement.

[r00t3rs]

I think we've spent enough time on it as it is.

I'm ready to accept the deposit and call it a day.

Can you please reach out to their rep via PM and communicate the same? Also ask them to send an acknowledgement of payment/return of deposit once done, thanks.

Noted. Let me try to reach them and get it "finalized". Hopefully there won't be any further issue and/or they backed out from their own offer. I'll let you know when I heard from them about anything, in case they didn't address it here themselves.

To be clear, Chips did not state the deposit(s) would be refunded without a formalized agreement being drafted and signed by the player.

The player has been contacted via his original email for settlement.

I can confirm I received an email from their admin asking me to conduct KYC verification via a link that was provided.

I have finished the Kyc process and reuploaded my ID and selfie which is now successful.

On to you, @chipsgg , I have done my part.

Thanks!

[memehunter]

I can confirm I received an email from their admin asking me to conduct KYC verification via a link that was provided.

I have finished the Kyc process and reuploaded my ID and selfie which is now successful.

On to you, @chipsgg , I have done my part.

Thanks!

Did you get your cash out successfully? Please remember to update this thread so I can adjust my trust feedback for chips.gg. Honestly, I was really interested in seeing your bet history. I'm still surprised the casino is withholding it even with your consent. But hey, who am I to judge? If you're happy with the settlement, that's great! At least you got something out of it.

[r00t3rs]

I can confirm I received an email from their admin asking me to conduct KYC verification via a link that was provided.

I have finished the Kyc process and reuploaded my ID and selfie which is now successful.

On to you, @chipsgg , I have done my part.

Thanks!

Did you get your cash out successfully? Please remember to update this thread so I can adjust my trust feedback for chips.gg. Honestly, I was really interested in seeing your bet history. I'm still surprised the casino is withholding it even with your consent. But hey, who am I to judge? If you're happy with the settlement, that's great! At least you got something out of it.

Nothing yet from them, ping me at TG same username, I'll tell you what I bet on lol.

[r00t3rs]

Just an update, nothing from chips ever since I successfully updated Kyc as requested by them.

[holydarkness]

Just an update, nothing from chips ever since I successfully updated Kyc as requested by them.

Just curious, by "successfully updated KYC", you're saying that the KYC currently marked as completely verified [they've finished checking the docs and find nothing wrong] or were you completed uploading the documents, and they're still checking its validity [by whatever name they labelled the process for]?

[r00t3rs]

Just an update, nothing from chips ever since I successfully updated Kyc as requested by them.

Just curious, by "successfully updated KYC", you're saying that the KYC currently marked as completely verified [they've finished checking the docs and find nothing wrong] or were you completed uploading the documents, and they're still checking its validity [by whatever name they labelled the process for]?

It was a general process of uploading ID and then selfie. At the end after checking, the result was successful. So I assumed it's all good from my end.

Do you mind reaching out to them or we wait?

[holydarkness]

Just curious, by "successfully updated KYC", you're saying that the KYC currently marked as completely verified [they've finished checking the docs and find nothing wrong] or were you completed uploading the documents, and they're still checking its validity [by whatever name they labelled the process for]?

It was a general process of uploading ID and then selfie. At the end after checking, the result was successful. So I assumed it's all good from my end.

Do you mind reaching out to them or we wait?

I'm sorry, but the explanation is still rather did not paint a clear picture to me of your current situation. And I assume you can't provide screenshot of your KYC status as you don't have access to your account? That certainly complicate things.

If I may try again, in short, the steps that's been made, from your POV, was uploading ID and selfie, and very short moment later, they said that it's been successful? Thus, in other word, I will strongly assume the "successful" note was them informing you that your documents has been received [with thanks] and they're currently undergoing verification. This shall explain chips's silence.

And assuming this is the case [that you got your successful note right after you submitted the documents], I shall wait until perhaps Wednesday before poking them again to ask the latest development of your situation. Hopefully everything will clear itself before midweek.

[r00t3rs]

Just curious, by "successfully updated KYC", you're saying that the KYC currently marked as completely verified [they've finished checking the docs and find nothing wrong] or were you completed uploading the documents, and they're still checking its validity [by whatever name they labelled the process for]?

It was a general process of uploading ID and then selfie. At the end after checking, the result was successful. So I assumed it's all good from my end.

Do you mind reaching out to them or we wait?

I'm sorry, but the explanation is still rather did not paint a clear picture to me of your current situation. And I assume you can't provide screenshot of your KYC status as you don't have access to your account? That certainly complicate things.

If I may try again, in short, the steps that's been made, from your POV, was uploading ID and selfie, and very short moment later, they said that it's been successful? Thus, in other word, I will strongly assume the "successful" note was them informing you that your documents has been received [with thanks] and they're currently undergoing verification. This shall explain chips's silence.

And assuming this is the case [that you got your successful note right after you submitted the documents], I shall wait until perhaps Wednesday before poking them again to ask the latest development of your situation. Hopefully everything will clear itself before midweek.

Perhaps I should've been clearer.

I was sent a link for KYC via email from chips admin stating that they need to do kyc by law in order to return the deposit.

https://imgur.com/a/s7N16dp

Results above, in hindsight, it does look like it's been submitted and waiting for verification by chips.

Maybe we wait till mid-week, probably best.

[holydarkness]

I'm sorry, but the explanation is still rather did not paint a clear picture to me of your current situation. And I assume you can't provide screenshot of your KYC status as you don't have access to your account? That certainly complicate things.

If I may try again, in short, the steps that's been made, from your POV, was uploading ID and selfie, and very short moment later, they said that it's been successful? Thus, in other word, I will strongly assume the "successful" note was them informing you that your documents has been received [with thanks] and they're currently undergoing verification. This shall explain chips's silence.

And assuming this is the case [that you got your successful note right after you submitted the documents], I shall wait until perhaps Wednesday before poking them again to ask the latest development of your situation. Hopefully everything will clear itself before midweek.

Perhaps I should've been clearer.

I was sent a link for KYC via email from chips admin stating that they need to do kyc by law in order to return the deposit.


https://imgur.com/a/s7N16dp

Results above, in hindsight, it does look like it's been submitted and waiting for verification by chips.

Maybe we wait till mid-week, probably best.

[Reuploading OP's image to talkimg]

Yes, from that screenshot and based on many old cases amongst casinos, not just with chips, your current situation is indeed waiting for verification to be done. This shall explain chips's representative's silence, as they're still waiting for the result too. And as such, there is nothing that we can do but wait.

I am not sure how long will they take to validate documents, but as it is now became rather clear that your situation is now just a waiting game, I don't think nudging them will help, as they too are waiting [verification are usually done by third party service]. Midweek seems a reasonable time frame, as usually basic KYC will need about 48h up to a week at the longest [I think], so kindly wait patiently.