Gamdom casino- not paying correctly.

[KR93]

I need to advise you that the issue was solely with gamdom contacting the providor in regards to if the last game was being played or not. Without my consent they got the bet cancelled which is why on the results page of the last leg you can see the $129 credited.

Why on earth would I want a bet void when 2 legs have already hit and the last leg was nearly over and obviously in my favour. It was directly a failing of the gamdom support agent who didn't comprehend what I said when I said if the last game was being played or not.

I can't explain how frustrating for me this is as it just shouldn't have happened.

[logfiles]

If there isn't a direct representative for gamdom on this forum that does concern me.

That should help you make a proper choice next time. Support is another element of a service provider that is equally important in case of queries or issues.

Why on earth would I want a bet void when 2 legs have already hit and the last leg was nearly over and obviously in my favour. It was directly a failing of the gamdom support agent who didn't comprehend what I said when I said if the last game was being played or not.

I can't explain how frustrating for me this is as it just shouldn't have happened.

Are you trying to say they just decided to cancel the last bet when you tried to inquire whether the game had been played or not?
Or the bet was voided for some other reasons?

[KR93]

If there isn't a direct representative for gamdom on this forum that does concern me.

That should help you make a proper choice next time. Support is another element of a service provider that is equally important in case of queries or issues.

Why on earth would I want a bet void when 2 legs have already hit and the last leg was nearly over and obviously in my favour. It was directly a failing of the gamdom support agent who didn't comprehend what I said when I said if the last game was being played or not.

I can't explain how frustrating for me this is as it just shouldn't have happened.

Are you trying to say they just decided to cancel the last bet when you tried to inquire whether the game had been played or not?
Or the bet was voided for some other reasons?

yes they decided to cancel it themselves after I enquired about that. Support have been hopeless and aren't understanding the situation.

Imagine if this was for $100,000 or a bigger number. This should turn anyone off from betting with them. I have tried to give them the benefit of the doubt but just gets met with silence and deaf ears. This was a combines result from lack of communication through their support and providor.

[logfiles]

yes they decided to cancel it themselves after I enquired about that. Support have been hopeless and aren't understanding the situation.

Imagine if this was for $100,000 or a bigger number. This should turn anyone off from betting with them. I have tried to give them the benefit of the doubt but just gets met with silence and deaf ears. This was a combines result from lack of communication through their support and providor.

It's been a while since I logged into the platform, more so the sports betting section.
Why would they do that manually?
Isn't there an option where a player can cancel the bet himself, minus having to go through the support? I find it so creepy.

I don't think the gaming provider is at fault in this case. Do you have a screenshot of the previous chat with the agent that misunderstood you?

[acroman08]

So in other words gamdom can't be trusted to place sports bets with because their providor can decide to void bets if they look like winning? That's really encouraging for gamdoms reputation isn't it? If that is true that is absurd and would suggest not betting with gamdom if that's the case.

If Gamdom doesn't want to reply here after being contacted by yahoo62278 you can try posting this complaint on askgamblers(askgamblers is a mediator), they might be able to help you resolve the issue you have with Gamdom.

edit:
I did a quick check if Gamdom has been reviewed by askgamblers, and they have, they also have 2 complaints posted against them, one of them is resolved, and the other is rejected.

edit
I meant to say unresolved 😂, my bad

[KR93]

I am extremely concerned with how their support system works.

[holydarkness]

So in other words gamdom can't be trusted to place sports bets with because their providor can decide to void bets if they look like winning? That's really encouraging for gamdoms reputation isn't it? If that is true that is absurd and would suggest not betting with gamdom if that's the case.

It's basically what happened with every casino, they're bound by their provider's decision and inquiries. Providers has power to call bets as void [of which I am very sure are based on just reasons] and inquire for investigation on a gambler's profile. To call that a casino can't be trusted because their provider has power to void bets... well, then in general, under this classification you gave, every casino is not to be trusted.

[logfiles]

If Gamdom doesn't want to reply here after being contacted by yahoo62278 you can try posting this complaint on askgamblers(askgamblers is a mediator), they might be able to help you resolve the issue you have with Gamdom.

I don't think they will even come around to respond since selection was voided due to an alleged miscommunication between the user and support stuff

I did a quick check if Gamdom has been reviewed by askgamblers, and they have, they also have 2 complaints posted against them, one of them is resolved, and the other is rejected.

It's actually 1 rejected and 1 unresolved complaint. On further reading, both complaints seem to be from the same user, though gamdom never responded to the second complaint even when they were called upon by the mediators. That about 2 months back.

[KR93]

I'm really starting to turn away from online crypto casinos now after this has happened to me. No leg to stand on.

[acroman08]

I'm really starting to turn away from online crypto casinos now after this has happened to me. No leg to stand on.

sorry you had this experience and is getting discourage from using cryptocasinos after this. we do try to help but we can't really do much. anyway, it'll be entirely up to you whether you continue gambling on crypto casinos or not. just so you know, there are other crypto casinos out there that are also active on this forum and are reputable on this forum, if you are interested you can check them out.

I did a quick check if Gamdom has been reviewed by askgamblers, and they have, they also have 2 complaints posted against them, one of them is resolved, and the other is rejected.

It's actually 1 rejected and 1 unresolved complaint. On further reading, both complaints seem to be from the same user, though gamdom never responded to the second complaint even when they were called upon by the mediators. That about 2 months back.

I meant to say "unresolved" 😂

[holydarkness]

I'm really starting to turn away from online crypto casinos now after this has happened to me. No leg to stand on.

It'll be sad to see someone discouraged from trying crypto-based casinos due to their bad experience with one [or two] casino. Though there's nothing that the forum can do to turn that decision, one thing that might worth saying and to be considered suppose you're wanting to try another casino, try to look one with a representative here, and one with quite a reputation.

Might save you from headache, as it'll be easier for the forum members to help you get to the bottom of your case by contacting the rep account here and encouraging for replies.

[KR93]

After this experience I can only come to the conclusion that gamdom cannot be trusted. I am negative $359 of what I should have been paid out for a struck bet and there is nothing I can do about it. So I can only warn others to be vary careful dealing with gamdom.

[[Gamdom]Jayson]

Hello,

My name is Jayson and I am Head of Operations at Gamdom. Our social media team has just forwarded me this thread and after a quick dig through our support system and verifying through our communications with our provider, the action that was executed was directed by the user himself. Please see the gyazo screenshot below from the user instructing our support agent to contact the provider to cancel the third leg and process the bet as complete.

https://gyazo.com/bad61cc5b9198a16e8d3a3056c21923d
https://gyazo.com/4544808ae896667d2ac4aa5486288949
https://gyazo.com/e4f4e517c04326ff2ff64b800ed7e53e

In the gyazo below you can see the user rightfully reached out that the entire bet was voided, which was a mistake by the provider and the correct amount (first two legs of the bet) was followed on and credited to the players account. You can also see further down that the player is now insisting that the third bet that they asked to cancel is to now be paid out because the match continued on, even though the user specifically requested it to be voided as indicated in the above screenshots.

https://gyazo.com/99afa6184890542566bc929fcbb1e288

As all the proof has been provided in this thread, I'd appreciate a moderator to close this accusation and mark it as false and resolved.

Should there be any further questions needed, please let me know and I will answer as soon as I can. I will try to make an effort to be more active via this forum so that accusations like this can be put to bed or resolved.

Thank you all.

Jayson

[KR93]

I asked support to cancel the game if it was not being played. You guys actually voided the entire bet originally also... keep that in mind...

The game was nearly finished when your support agent got back to me advising the providor had decided to cancel the bet (again which was not asked) I only wanted the 1 leg cancelled if the game was not to be played. By the time your customer support agent got back to me the game was almost over and the leg had already hit. Based on this I still demand the amount be paid and I am happy and content.

There needs to be clear communication by your support agents before making such decisions with the customer themselves. Making a decision yo void the bet when the game was already nearly over and the last leg had already hit just isn't up to standards.

I've never had such complaints before. Had always had a good relationship with gamdom untill this. I would be content if the amount is paid out to me in resolution and posts removed.

[KR93]

 providor knew the game was nearly over and the last leg had hit. That's why they decided to void the bet. Which was not asked. When I called it out then you said it was a "mistake" and decided to pay me for the 2 legs that had already hit.

Again this was not what was asked and the providor and gamdom voided the entire bet after the result of the 3rd leg had already concluded. Which is plain and simply just not good enough and there needs to be more communication between support and the customer before going through with such actions to confirm.

This is where I see the issue is here and what's frustrating as a customer you have not seen it from my point of view at all.

The game had already been win by the time your customer support agent messaged me back to me. They saw it as a potential way to get out of not paying me the extra $359. If you wanted to be genuine you would have advised the game was played and had resulted in that leg being a win. But you didn't. You tried to be tricky in acting as if it wasn't being played. That's the issue here.

[KR93]

Do I also need to provide the chat transcript where your support staff indicate this had been done in a technical error?

Or can we just get over and resolve this by you doing what's right and paying out the $359 in goodwill due to the circumstances.

[KR93]

Please also refer to the following images that show the game had started at 6am and by the time support had got back to me in regards to advising the bet was void was at 7:55am after the game had concluded and that leg already had won.

Please note I also had the same leg in another bet which was unsuccessful and the leg in that particular bet had also been marked as a win prior to this.

As you can see the response was well and truly after the game had concluded which began at 6:00am and as a result of this the bet should be paid in full as it had already concluded before they decided to do what they did.

https://talkimg.com/images/2024/09/22/gs8xJ.jpeg
https://talkimg.com/images/2024/09/22/gspjb.jpeg
https://talkimg.com/images/2024/09/22/gsDOv.jpeg

You really need to put everything into context in regards to this. As you're not understanding the game had finished and already resulted in my favour when the providor did what they did.... game started at 6am. The total points had easily well before 7:55am there is absoloutrly no denying that.

[holydarkness]

OP, please refrain from posting in consecutive, it's highly frowned by the forum rules. If you want to add something to your post in a relatively close timeframe, before anyone can inquire any other thing, you can do that through edit button.

That said, help me understand this, you reached their live support to void a three-combo bet because the last leg took a while to be played. They relayed this to the provider and the provider voided the bet as requested [granted, took a while, most likely due to a time required in chain of communication, and when it got voided, the game has begun and almost finished], and then you inquired to have two of the three legs --with the third as the one you asked to be voided-- to be marked as a valid and paid, they granted that too, and now you asked for the third leg to be paid?

[acroman08]

OP, please refrain from posting in consecutive, it's highly frowned by the forum rules. If you want to add something to your post in a relatively close timeframe, before anyone can inquire any other thing, you can do that through edit button.

That said, help me understand this, you reached their live support to void a three-combo bet because the last leg took a while to be played. They relayed this to the provider and the provider voided the bet as requested [granted, took a while, most likely due to a time required in chain of communication, and when it got voided, the game has begun and almost finished], and then you inquired to have two of the three legs --with the third as the one you asked to be voided-- to be marked as a valid and paid, they granted that too, and now you asked for the third leg to be paid?

looking at the screenshot Jayson shared and the explanation he made, the OP asked for the last leg to be voided(because he thought that the match was cancelled) but the provided made a mistake and voided all the bets instead which was fixed by the casino by paying the OP the winnings for first two leg after the OP reached out and complained about the mistake.

[holydarkness]

OP, please refrain from posting in consecutive, it's highly frowned by the forum rules. If you want to add something to your post in a relatively close timeframe, before anyone can inquire any other thing, you can do that through edit button.

That said, help me understand this, you reached their live support to void a three-combo bet because the last leg took a while to be played. They relayed this to the provider and the provider voided the bet as requested [granted, took a while, most likely due to a time required in chain of communication, and when it got voided, the game has begun and almost finished], and then you inquired to have two of the three legs --with the third as the one you asked to be voided-- to be marked as a valid and paid, they granted that too, and now you asked for the third leg to be paid?

looking at the screenshot Jayson shared and the explanation he made, the OP asked for the last leg to be voided(because he thought that the match was cancelled) but the provided made a mistake and voided all the bets instead which was fixed by the casino by paying the OP the winnings for first two leg after the OP reached out and complained about the mistake.

The point I tried to clarify is actually the one near the end of the sentence, where OP asked for one of a three-legged bets to be voided and let him "cash out" with the two that he already won, of which by nature, AFAIK, is not allowed. Three-combo bets will need all three to be won, someone can't just ask for the first two to be accepted and the last one to be voided just because they asked for it.

The point was, OP asked for it, they granted it, then he asked for more.