I contacted the help center and they said I should have 17.5 % reserve to pay 'service Fees'
If you have to pay to withdraw your own money, you're getting scammed.
I do wonder if they are asking for more now to get more money stuck / scammed?
Yep. It's straight from the scammer handbook: Step 1 is to scam you, Step 2 is to scam you more when you want to withdraw and have to deposit to "pay fees". And Step 3 will be when someone approaches you saying he can "recover your scammed funds", as long as you pay him first.
Once they know they can scam you, that makes you a high value target because they're likely to get more money out of you. Take your losses and move on.
it didn't seem like a scam honestly!?
Small withdrawals may even go through to make you feel it's a trusted service. Some scammers are very good at it by now, and the ones scamming you are probably underpaid sweatshop workers. They're scamming on an industrial scale.
ANything I could do here?
Go to the police. Report it. I don't expect they're able to help you, but that's all you can do.
the contact info on reviews regarding 'trace it back'
That sounds like Step 3. So the scammers use review sites to scam victims again.
In all honesty- I was completely guided step by step (I am an aware person...and shocked at myself, how did I let this slide..).
Scammers have great "customer support" nowadays! That's the sweatshop hard at work to scam gullible victims.
Thats when I took loan..and accummulated here for higher transaction.
They really hit you hard. The general rule on investing is never to invest more than you can afford to lose. You invested more than you own.
I should have withdrawn little by little
They wouldn't have let you do that. Once more money leaves than flows in, they'll stop it.