Solved Bitcasino.io don't let me Play and withdraw

[taen0600]

What happened::
I deposited 0.018BTC before my sleep last night and was lucky enough to increase my balance to 0.04BTC while playing Baccarat. But when I woke up this morning, I noticed I couldn't play Baccarat anymore and there were no notifications explaining why. I was confused and after trying a while I decided to withdraw my money since I couldn't play. However when I tried to withdraw, I was prompted to contact support and the live chat support told me to reach them via email. This gave me a terrible feeling I start searching online for similar cases and after reading several posts here. I decided to post my story here.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=2087138

Amount Scammed: 0.04 BTC
Payment Method: Bitcoins

https://prnt.sc/DqMxCMKlTzPf
https://prnt.sc/PCpR0EuC7d7b
https://prnt.sc/M666aierC6Ee

[_act_]

Sorry for the inconvenience, provided if you are not guilty of having multiple accounts or go against any of the casino rules. Try and contact their customer care through email and let us know what their reply would be.

Also send personal message to their official account on this forum which you know already. But let us mention the name so maybe he will get a notification. Bitcasino.io Support

[taen0600]

Sorry for the inconvenience, provided if you are not guilty of having multiple accounts or go against any of the casino rules. Try and contact their customer care through email and let us know what their reply would be.

Also send personal message to their official account on this forum which you know already. But let us mention the name so maybe he will get a notification. Bitcasino.io Support

Thank you

I sent my case through email and waiting for the response.

Personal message sent to this profile: https://bitcointalk.org/index.php?action=profile;u=2087138

[memehunter]

What happened::
I deposited 0.018BTC before my sleep last night and was lucky enough to increase my balance to 0.04BTC

• Please post screen shot of your betting history.
  Have you claimed any reward/bonus?

I sent my case through email and waiting for the response.

Make sure to update us about the progress. Lots of people just leave topic open after getting their case resolved.

[Finestream]

However when I tried to withdraw, I was prompted to contact support and the live chat support told me to reach them via email.

I’ve checked all the screenshots attached, but I couldn’t find any communication from support asking you to contact them via email. If you missed attaching that, please upload it as additional proof. All I saw were the transaction screenshots from October 18, 2024.

[taen0600]

What happened::
I deposited 0.018BTC before my sleep last night and was lucky enough to increase my balance to 0.04BTC

• Please post screen shot of your betting history.
  Have you claimed any reward/bonus?

I sent my case through email and waiting for the response.

Make sure to update us about the progress. Lots of people just leave topic open after getting their case resolved.

I have too many bets from 10USDT up to 1200USDT, I can't post them all. Only if it's needed

There was no reward and bonus that I could claim.

However when I tried to withdraw, I was prompted to contact support and the live chat support told me to reach them via email.

I’ve checked all the screenshots attached, but I couldn’t find any communication from support asking you to contact them via email. If you missed attaching that, please upload it as additional proof. All I saw were the transaction screenshots from October 18, 2024.

The communication is in screenshot Nr.3

[acroman08]

seems like you posted this thread far too early into the issue(including calling it a scam), they haven't even been able to reply to the email you sent them informing you as to why you cannot play or why you cannot withdraw your funds. anyway, update us if they replied to the email you sent them but it would be nice if they could reply to this thread address what is going on.

[taen0600]

UPDATE:

They replied to my email and gave me few steps, which for sure not working for me

https://prnt.sc/iZy6tYXXhstG

seems like you posted this thread far too early into the issue(including calling it a scam), they haven't even been able to reply to the email you sent them informing you as to why you cannot play or why you cannot withdraw your funds. anyway, update us if they replied to the email you sent them but it would be nice if they could reply to this thread address what is going on.

I think it's not early.

First, they make my game unavailable and don't give me the option to withdraw without any notifications. Only when I try to withdraw they give me the hint to contact support.

If they disable my account to play or withdraw, they should contact me through email or through on-site notification.

[memehunter]

UPDATE:

They replied to my email and gave me few steps, which for sure not working for me

https://prnt.sc/iZy6tYXXhstG

Let them know that these steps are not working for you.

seems like you posted this thread far too early into the issue(including calling it a scam), they haven't even been able to reply to the email you sent them informing you as to why you cannot play or why you cannot withdraw your funds. anyway, update us if they replied to the email you sent them but it would be nice if they could reply to this thread address what is going on.

I think it's not early.

First, they make my game unavailable and don't give me the option to withdraw without any notifications. Only when I try to withdraw they give me the hint to contact support.

If they disable my account to play or withdraw, they should contact me through email or through on-site notification.

I also think it is quite early to come with scam accusations. The platform in question has a solid reputation here, and honestly, I do not think they are going to scam you for peanuts. If you have won fair and square, I am quite confident that you will get your money.
Please wait for some time; do not post every minute.

[acroman08]

seems like you posted this thread far too early into the issue(including calling it a scam), they haven't even been able to reply to the email you sent them informing you as to why you cannot play or why you cannot withdraw your funds. anyway, update us if they replied to the email you sent them but it would be nice if they could reply to this thread address what is going on.

I think it's not early.

First, they make my game unavailable and don't give me the option to withdraw without any notifications. Only when I try to withdraw they give me the hint to contact support.

If they disable my account to play or withdraw, they should contact me through email or through on-site notification.

yeah, they will contact you if they disabled your account and tell you the reason why it is disabled, but they didn't, and when you contacted them they showed you a list of ways to fix your issue. so there is a possibility that there is an ongoing issue with their casino(or something on your side) and they didn't disable your account.

[taen0600]

UPDATE:

They replied to my email and gave me few steps, which for sure not working for me

https://prnt.sc/iZy6tYXXhstG

Let them know that these steps are not working for you.

seems like you posted this thread far too early into the issue(including calling it a scam), they haven't even been able to reply to the email you sent them informing you as to why you cannot play or why you cannot withdraw your funds. anyway, update us if they replied to the email you sent them but it would be nice if they could reply to this thread address what is going on.

I think it's not early.

First, they make my game unavailable and don't give me the option to withdraw without any notifications. Only when I try to withdraw they give me the hint to contact support.

If they disable my account to play or withdraw, they should contact me through email or through on-site notification.

I also think it is quite early to come with scam accusations. The platform in question has a solid reputation here, and honestly, I do not think they are going to scam you for peanuts. If you have won fair and square, I am quite confident that you will get your money.
Please wait for some time; do not post every minute.

High reputation doesn't mean that they do everything right, but everyone has different opinion

Anyway I am not posting every minute, I just want to keep this topic in update as the previous member asked

[AbuBhakar]

High reputation doesn't mean that they do everything right, but everyone has different opinion

Anyway I am not posting every minute, I just want to keep this topic in update as the previous member asked

No, it’s very slim for a highly reputable casino to selectively scam someone here. You should post the complete conversation screenshot here by uploading it to talkimg.com for easy access.

It’s quite strange that you will be banned by just simply playing baccarat. Also the “being lucky part” is always the excuse being use by most of the user that violates casino ToS.

Let’s wait for Bitcasino representative to answer your question. Tagging sir @jeremypwr to look your issue.

[taen0600]

High reputation doesn't mean that they do everything right, but everyone has different opinion

Anyway I am not posting every minute, I just want to keep this topic in update as the previous member asked

No, it’s very slim for a highly reputable casino to selectively scam someone here. You should post the complete conversation screenshot here by uploading it to talkimg.com for easy access.

It’s quite strange that you will be banned by just simply playing baccarat. Also the “being lucky part” is always the excuse being use by most of the user that violates casino ToS.

Let’s wait for Bitcasino representative to answer your question. Tagging sir @jeremypwr to look your issue.

I never said they scammed me, I post it here because I can't find any more suitable place to post my case.

I found it strange too that I was banned (If it's a ban? I don't know), what I did was only playing Baccarat.

And for sure people got banned for "being lucky", I have never seen someone got banned for "being unlucky".

If you lose, the casino will not make any obstacle for you to deposit like proof of source of income, but if you win a decent amount of money, the casino will try everything to check and delay your cashout.

I mean, I can totally understand this, it's how business works. I just don't understand why they can't send me an email or notification to make the thing clear, I just wasted almost 1 hour with panic to figured it out what happened until I decide to withdraw some funds.

As I said before, I wrote to the representative but the representative was online 10 days ago, I would be happy if someone can look into it.

[lovesmayfamilis]

The letter that support sent you does not say anything about you being banned. Rather, it looks like they cannot identify you correctly.
Have you completed all the steps that you were asked to do?

What browser are you using? Was there an update? Likewise, are your cookies and your connection OK?
The casino might think that you will have matches in your history with another account, and perhaps the casino suspects you of having multiple accounts.

I just don't understand why they can't send me an email or notification to make the thing clear, I just wasted almost 1 hour with panic to figured it out what happened until I decide to withdraw some funds.

Do you think you're the only one with questions that a casino should answer immediately?
Read all the topics in this section.

[taen0600]

The letter that support sent you does not say anything about you being banned. Rather, it looks like they cannot identify you correctly.
Have you completed all the steps that you were asked to do?

What browser are you using? Was there an update? Likewise, are your cookies and your connection OK?
The casino might think that you will have matches in your history with another account, and perhaps the casino suspects you of having multiple accounts.

I just don't understand why they can't send me an email or notification to make the thing clear, I just wasted almost 1 hour with panic to figured it out what happened until I decide to withdraw some funds.

Do you think you're the only one with questions that a casino should answer immediately?
Read all the topics in this section.

I did all the steps, nothing works to me. Waiting for the response now.

I think you don't get my point. I have never blamed them for responding too slowly or required them to reply me immediately

The problem here is I can't play, can't withdraw, and no message from Bitcasino.io.

If there was an error with the website, they should make an announcement to inform everyone.
If there is an issue with my account, they should send me an email to notify me.

Up until now, I still can't be sure where the problem is. Based on what I've seen from other posts, it's highly likely that the issue is with my account, because if it were a website problem, they should have posted an announcement after few hours.

[Finestream]

However when I tried to withdraw, I was prompted to contact support and the live chat support told me to reach them via email.

I’ve checked all the screenshots attached, but I couldn’t find any communication from support asking you to contact them via email. If you missed attaching that, please upload it as additional proof. All I saw were the transaction screenshots from October 18, 2024.

The communication is in screenshot Nr.3

Thanks, I can see it now, and I see you've tried to follow the instructions from the new reply, but it's still not working for you.

Based on the response, it might just be a browser issue or a temporary internet connection problem. I suggest giving it 24 hours and trying to log in again. Sometimes communication isn’t instant, but I believe bitcasino.io can fix that minor issue for you.

As per your last update, things don’t look great, but like I said, wait for 24 hours and keep us posted here!

[holydarkness]

Hi, to clarify, your issue here is when you requested for withdrawal, an error message appeared, saying "game unavailable"? Otherwise, all features and pages like games, betting history, help page, and whatever else working as usual?

If so, and I am not trying to downsizing your situation here, but it seems like a simple temporary error that'll fix itself, given you asked for withdrawal and the error said "game unavailable" not "account blocked" or "this feature has been temporary disabled" or something.

Please wait for a couple more hours, see if it resolves itself. This is Friday afternoon, forum time. If nothing changes by Sunday morning and/or someone from their officials or sister-company is yet to address the matter, let me know and I'll try to get in touch with someone.

[taen0600]

Hi, to clarify, your issue here is when you requested for withdrawal, an error message appeared, saying "game unavailable"? Otherwise, all features and pages like games, betting history, help page, and whatever else working as usual?

If so, and I am not trying to downsizing your situation here, but it seems like a simple temporary error that'll fix itself, given you asked for withdrawal and the error said "game unavailable" not "account blocked" or "this feature has been temporary disabled" or something.

Please wait for a couple more hours, see if it resolves itself. This is Friday afternoon, forum time. If nothing changes by Sunday morning and/or someone from their officials or sister-company is yet to address the matter, let me know and I'll try to get in touch with someone.

My issue was when I try to play Baccarat, the game become unavailable, after a while I decide to withdraw and it is not possible, the site told me to contact support

I waited here for more than 10 hours and my account is as before.

[holydarkness]

Hi, to clarify, your issue here is when you requested for withdrawal, an error message appeared, saying "game unavailable"? Otherwise, all features and pages like games, betting history, help page, and whatever else working as usual?

If so, and I am not trying to downsizing your situation here, but it seems like a simple temporary error that'll fix itself, given you asked for withdrawal and the error said "game unavailable" not "account blocked" or "this feature has been temporary disabled" or something.

Please wait for a couple more hours, see if it resolves itself. This is Friday afternoon, forum time. If nothing changes by Sunday morning and/or someone from their officials or sister-company is yet to address the matter, let me know and I'll try to get in touch with someone.

My issue was when I try to play Baccarat, the game become unavailable, after a while I decide to withdraw and it is not possible, the site told me to contact support

I waited here for more than 10 hours and my account is as before.

I see.

Do you mind to try another game, other than baccarat? Just to see whether other game is also unavailable for you or it's isolated to that game. Please don't place big bets, do the smallest possible bet, we just wanted to know whether other game is also unavailable or not, not draining your fund.

[taen0600]

Hi, to clarify, your issue here is when you requested for withdrawal, an error message appeared, saying "game unavailable"? Otherwise, all features and pages like games, betting history, help page, and whatever else working as usual?

If so, and I am not trying to downsizing your situation here, but it seems like a simple temporary error that'll fix itself, given you asked for withdrawal and the error said "game unavailable" not "account blocked" or "this feature has been temporary disabled" or something.

Please wait for a couple more hours, see if it resolves itself. This is Friday afternoon, forum time. If nothing changes by Sunday morning and/or someone from their officials or sister-company is yet to address the matter, let me know and I'll try to get in touch with someone.

My issue was when I try to play Baccarat, the game become unavailable, after a while I decide to withdraw and it is not possible, the site told me to contact support

I waited here for more than 10 hours and my account is as before.

I see.

Do you mind to try another game, other than baccarat? Just to see whether other game is also unavailable for you or it's isolated to that game. Please don't place big bets, do the smallest possible bet, we just wanted to know whether other game is also unavailable or not, not draining your fund.

Hello I tried blackjack and roulette, still the same error (Or Bets rejected by different game provider)