We really can't tell if you had multiple accounts on their platform or not. Maybe you should consider using third party mediator platforms like casinoguru. There, you will be able to get access to the evidence shared by any of rollbit's representatives.
They also have a good customer service team around the forum who tries to get issues resolved as fast as possible.
Supporting this reply. Better get some help at the mentioned site, here you can wait forever.
Their only "customer support" here is Razor though, and you can forget getting some detailed reply from this guy. Rollbit doesn't really answer here and when they do it's mostly a snappy reply like "you are guilty, deal with it" and after that nothing.
Also, what I am finding interesting, chat support when replying to this matter always says something like "list all your other accounts before we proceed". I have seen this several times over the months now, guess it's their standard reply. Seems like they want to make it easy for themselves. If the customer admits to whatever then it's case closed and you can say good bye to your money, even if you admit without being guilty, just to move forward. That's a popular tactic with the Japanese police actually, just admit to it (guilty or not) to make it easier for all parties involved.
