FreeBitcoin Problem solved!

[NikeFit7777]

Good afternoon everyone! Yesterday I sent a deposit of 0.002794 BTC, but at the moment my wallet on FreeBitcoin site is empty. The transaction was successfully confirmed in the blockchain and the funds were credited to the account. However, the balance on the FreeBitcoin site remains zero.

I ask everyone who has faced a similar problem to unite and try to attract the attention of the FreeBitcoin administration. We need to take all possible measures to be heard and help solve this problem.

Technical support does not answer, there is no administration on the forum, then who to write to? I have a dilemma in my head ...

Proof that nothing has come into my account.

https://i.ibb.co/c3XBsnh/AD8250-B9-210-B-40-F8-ABCC-7534-E2-EC0632.png

https://i.ibb.co/0mwn8q6/DFDBC1-CC-1814-4389-8710-88-BBD414038-E.png

Proof that I am not the only one with this problem.

https://i.ibb.co/rskTdMd/image.png

Hash: c001777c7cd9103d97c71bb2cd037c49f635c7501cf083eafc769da0e1c70ee9

ADDRESS: 1CK11AVV2quuW9SnqnqRnM6YwHnZLzxY7P

Problem solved, no further complaints. My funds were credited to my account, after which I successfully withdrew them.

[Xal0lex]

Number of transaction confirmation.

https://i.ibb.co/4TPhrzs/image.png

This picture doesn't prove anything. It's just a picture of numbers. I too can find any hash on the internet and take a snapshot of the number of confirmations.

[NikeFit7777]

This picture doesn't prove anything. It's just a picture of numbers. I too can find any hash on the internet and take a snapshot of the number of confirmations.

1. Okay, I'll give you a screenshot that will make it clear.

https://i.ibb.co/80tH7WK/C44-E2-D33-8-D83-4-B27-B4-FC-85-E3-BE560-D48.png

2. I provide a screenshot of the entire page - 0 deposits.

https://i.ibb.co/b2MDtTr/02-DF479-B-0-F8-F-4532-B9-EB-6717-DAA350-E1.png

3. Go to their thread on this forum or on X - there are dozens of posts about users having 0 deposits, but the blockchain shows the funds.

[holydarkness]

Umm... I think it'll be helpful if you provide us the TXID? Granted one of your screenshot shows the details of transaction with 1 utxo confirmation, which I'll assume later become 219 as per your other screenshot,




But perhaps TXID will help us understand more context here?

[NikeFit7777]

Umm... I think it'll be helpful if you provide us the TXID?

I have edited my post with more details.

[holydarkness]

Umm... I think it'll be helpful if you provide us the TXID?

I have edited my post with more details.

Thank you for the added context.

I have to admit that it's been ages since I accessed my freebitco account [that I even have to reset my password since none of my usual works, LOL] and I am clueless about what to do with situation like this, but have you perhaps tried what this user do?

For a week until now, my deposit is not credited automatically.
I always fill out the contact form on FAQ menu to request a deposit check and the deposit will be credited after 24 hours.
This is very strange

I deliberately try to login [after ages] to see where that "complaint form" is. It should be on their "FAQ" section, scroll down a bit to "how can I contact you?" section

[NikeFit7777]

Umm... I think it'll be helpful if you provide us the TXID?

I have edited my post with more details.

Thank you for the added context.

I have to admit that it's been ages since I accessed my freebitco account [that I even have to reset my password since none of my usual works, LOL] and I am clueless about what to do with situation like this, but have you perhaps tried what this user do?

For a week until now, my deposit is not credited automatically.
I always fill out the contact form on FAQ menu to request a deposit check and the deposit will be credited after 24 hours.
This is very strange

I deliberately try to login [after ages] to see where that "complaint form" is. It should be on their "FAQ" section, scroll down a bit to "how can I contact you?" section

I write them several messages a day. I don't know if it makes sense, but for 2 days already my balance is 0.

[holydarkness]

Thank you for the added context.

I have to admit that it's been ages since I accessed my freebitco account [that I even have to reset my password since none of my usual works, LOL] and I am clueless about what to do with situation like this, but have you perhaps tried what this user do?

For a week until now, my deposit is not credited automatically.
I always fill out the contact form on FAQ menu to request a deposit check and the deposit will be credited after 24 hours.
This is very strange

I deliberately try to login [after ages] to see where that "complaint form" is. It should be on their "FAQ" section, scroll down a bit to "how can I contact you?" section

I write them several messages a day. I don't know if it makes sense, but for 2 days already my balance is 0.

IMO, it shouldn't be that long, especially as they require only 1 confirmation. Just to be sure we cover everything, did you include your TXID and informing them the numbers of confirmation and the length of the time that passed since the deposit without the account being credited in that form you submitted?

[NikeFit7777]

IMO, it shouldn't be that long, especially as they require only 1 confirmation. Just to be sure we cover everything, did you include your TXID and informing them the numbers of confirmation and the length of the time that passed since the deposit without the account being credited in that form you submitted?

Yes I'm pointing out everything I can, I've sent more than one message. No results....

[Text]

It's really unfortunate that their customer support is not being responsive. I just checked their X account now and you’re right, there are replies to posts from users with the same issue you're facing, but there isn’t even a single reply from the platform itself.

The last deposit I made to them was two years ago, but back then, it was still okay to make deposits. I still open the platform now to claim some sats, probably because I don't have any pending issues with them. It's just disappointing because my earnings have decreased since the WOFs were removed, which was one of the benefits of premium membership.

I remember I contacted their support at support@freebitco.in when I disabled the 2FA on my account because I lost my phone, and they were able to help me with my request.

[NikeFit7777]

It's really unfortunate that their customer support is not being responsive. I just checked their X account now and you’re right, there are replies to posts from users with the same issue you're facing, but there isn’t even a single reply from the platform itself.

The last deposit I made to them was two years ago, but back then, it was still okay to make deposits. I still open the platform now to claim some sats, probably because I don't have any pending issues with them. It's just disappointing because my earnings have decreased since the WOFs were removed, which was one of the benefits of premium membership.

I remember I contacted their support at support@freebitco.in when I disabled the 2FA on my account because I lost my phone, and they were able to help me with my request.

Thank you, just wrote. We will see how this situation ends.....I also write in the feedback form on their website, however, I have not received a single response.

[owlcatz]

Thank you, just wrote. We will see how this situation ends.....I also write in the feedback form on their website, however, I have not received a single response.

Well I hope you were at least nice. that always helps.

[NikeFit7777]

Well I hope you were at least nice. that always helps.

No matting or t.c. I always write everything competently without bad language. I've written to the form on their website, I've emailed them - so far no response. 

[crybtoner2]

similar thing for me

https://www.blockchain.com/explorer/addresses/btc/1DJjgb35RUo4h6dcjBv9z3ryDtMAePYZXx

transfered and directly withdrwal to other wallet but not to my wallet
and they closed my account i think i get login credits wrong error message. recovery emails are not sent

[NikeFit7777]

Hey, everybody. A few hours ago, I got the following message in the mail. And just 20 minutes ago, I received a deposit to the site itself.



I put funds for withdrawal - they came in 8 чacoв пpимepнo. The situation is solved, no more complaints.

[ESG]

   ___Yes,
      how cool to those who answered your emails,
     and only with one email
   or sent about five a day to answer all the tickets you opened?

>> I think that now you need to change the title of your accusation now to SOLVED,

      in addition,

    I'm glad that there was communication from support
             with the user, this is a rare thing.

[NikeFit7777]

   ___Yes,
      how cool to those who answered your emails,
     and only with one email
   or sent about five a day to answer all the tickets you opened?

>> I think that now you need to change the title of your accusation now to SOLVED,

      in addition,

    I'm glad that there was communication from support
             with the user, this is a rare thing.

They have responded to several of my appeals. I am glad that everything was resolved, I have no further claims against them personally. Thank you, have a good and productive day. Changed the title of the thread

[holydarkness]

They have responded to several of my appeals. I am glad that everything was resolved, I have no further claims against them personally. Thank you, have a good and productive day. Changed the title of the thread

If you can lock the thread as well, to keep it meaningless and spam posts and finalize this case, that will be very great. The button to lock a thread will be at the bottom left of the page [only you and mods has access to that two buttons]