ROLLBIT MAINTENANCE SCAM.

[tetaeridanus]

Hello BTCTalk again after a while,

This is a dispute message to Rollbit and it's team's to not reconsider their action but to warn people of shady behavior and unresponsible childish behavior that rollbit has against it's big players.

This incident have happened today 25th of November Monday around UTC 13:00, mind you half hour before Monday markets open in USA.

I opened a position of 44.000 US dollars Long on Bitcoin with 70x Leverage. Minutes later Rollbit went offline with a message on screen, I was naked without any stop loss or control over my position on a Monday US open.

"Scheduled Maintenance, contact via xxxxxmail."

I contacted my friend via telegram he told me that he saw it as a pinned message in chat 10 minutes ago. I did not see any disclaimers nor I needed to. I was in the site to open a position and watch graphs and trade. Anyways the minute site went offline, BTC started dumping. My liq level was 96800, however it started dumping so hard; like a expected Monday volatility; my position was erasing and I couldn't do anything about it. I was not given any banner from the site when I was opening a trade or anything; sad that I did not attend the chat prior; which the live chat told me to. Is this site owned by 12 year olds? What type of professionalism is this?

Anyways site was completely out of reach so was my position for 20 minutes at the most volatile hour. Btc went down to 97200, which was almost my liquidation point when the site went back online. Shortly after my position was liquidated. 45.000 US dollars; with nothing I could do to stop or help my money. I was absolutely, single handedly restrained from any action on my behalf.

Before maintenance and after maintenance I lost 36000 USD. But because I wasn't liquidated they say they do not give reimbursements. If I had put a stop loss at 97200 they agree that they would have reimburse it. But it was nothing different I even lost more money.

Remind you that when the site became accessible again I was down by 36000 and was almost liquidated. This substantial loss occurred because I was locked out from taking any action to manage my exposure during a critical market hour and high leverage. It would be easily avoided by putting a banner on futures page; "maintenance will occur at da da da da". No they did not even know the maintenance before half an hour which is insane.

I believe Rollbit's policy is incorrect in this situation because of

1- The sudden maintenance happened right after I placed my bet in minutes which lost my control over my trade.
2- The maintenance almost timed with the most volatile hour in all markets in the world, which caused me a loss which I wouldn't have because I trade big and swings ; and always but always use manual cashout, if looked at my history you can understand that.
The lack of access denied me the opportunity to manage my risk which is a basic expectation when I engage in leverage trading with such high leverages.

I am seeking a fair resolution to this matter given that the loss occurred without my control and was directly linked to the maintenance. I believe I should be reimbursed for the damages reimbursed during this incident; just like other people who got liquidated(yes they did also one of my small position did) . I have messaged to support right after the maintenance about this but got nothing burger.
I would like the second bet to be reimbursed in the same conditions as the first one. They were opened at close times. The stop-loss or live shouldn't be a matter since lost trades like the 800 was reimbursed so did 10s of other users who got liquidated during this event.

It is in my full wishes that this matter will be solved between us; if not I will file charges about this matter.

Best.

Trades: 800 got reimbursed.
https://rollbit.com/trading/BTC?b=0bbe61ca-4340-4580-8420-e2d143784829
https://rollbit.com/trading/BTC?b=b621e661-a470-49f1-9232-4b7d4d91ab9b

https://ibb.co/ccQpqH1
https://ibb.co/NTNWP58

Edit= typo, I realized I wrote 87 instead of 97000 , all of the numbers are 90K as can be seen on monday 25 prices.
Edit= Changed topic because rollbit does not own responsibility on their own actions, and give zero shit about their big customers.

[holydarkness]

Let's see if I understand this correctly:

1. You use Rollbit trading feature
2. The scheduled maintenance was informed on their TG group [pinned]
3. There is no banner on their site informing the imminent maintenance
4. There were no notification sent to email, be it to you or to your friend, regarding the maintenance
5. And umm, I spent my entire brain-power overhauling my list of cases that uh, needed more concentration than what I assumed. So can you give the numbers in brief?

[tetaeridanus]

1- Yes.
2- No it wasn’t but only in chat and last minute a banner came under screen saying shortly.
3- Not that I’ve seen, since it was scheduled half an hour before the actual maintenance.
4- Correct
5- Lost 44000 + 800 USDT.

The site knows they are wrong since they reimbursed every trade that got liquidated and stop lossed during that20 minutes.

Just because I got liquidated moments later does not change te fact that I was in profit before the site closed and was actively trading and when the site went online was 300 usd away from liquidation and was -36000 usd. I want my compensation and deserve it just like other people.

[tetaeridanus]

Numbers;

Before maintenance: +2000 usd profit. BTC 98100.

After: -36000 BTC 97200 ( Liquidation 96800 )

Support says no reimbursement because liquidation occured after. Which does not change the fact that I had no contril over my trade while it went down and eventual liquidation. If I used stop loss or got liqqed they are saying they would’ve compansated. This is bullshit.

Edit= number typo.

[tetaeridanus]

Let's see if I understand this correctly:

1. You use Rollbit trading feature
2. The scheduled maintenance was informed on their TG group [pinned]
3. There is no banner on their site informing the imminent maintenance
4. There were no notification sent to email, be it to you or to your friend, regarding the maintenance
5. And umm, I spent my entire brain-power overhauling my list of cases that uh, needed more concentration than what I assumed. So can you give the numbers in brief?

I got no replies from rollbit but mailing legal@rollbit.com I am waiting for your reply; they have compansated everyone who got liquidated and stoplossed during the maintenance. I believe I am getting avoided because the amount is high and am given an answer “I cannot get reimbursement because the trade was still live.” Which is a joke, if I putted stop loss at the point mainentance was finished; I would have my 44K back; which was -36000 as a position and minutes later the maintenance got liquidated. Rollbit already knows the problem they have caused the traders since they reimbursed everyone, what why not my position with a fake reason “it was live”. I want that lost out money during the maintenance to be disputed. Which is 44000$. Do you know any legal or top level representatives from rollbit to show me proof and rules of reimbursement they made up today?

Edit= The reason for people’s reimbursements and compansations where because they had no control over their trade liquidating or stoplossing; well; I had no control over my trade as well; which got liquidated at 86900. The maintenance was over when btc was already 97100-97200ish and I was in 36 000 minus and almost liquidated. If I was able to control the position I would have closed it when it turned from profit to negative. I had zero control over my position to lose that much money. I would like to ask for my money back from Rollbit.com.

[holydarkness]

Let's see if I understand this correctly:

1. You use Rollbit trading feature
2. The scheduled maintenance was informed on their TG group [pinned]
3. There is no banner on their site informing the imminent maintenance
4. There were no notification sent to email, be it to you or to your friend, regarding the maintenance
5. And umm, I spent my entire brain-power overhauling my list of cases that uh, needed more concentration than what I assumed. So can you give the numbers in brief?

I got no replies from rollbit but mailing legal@rollbit.com I am waiting for your reply; they have compansated everyone who got liquidated and stoplossed during the maintenance. I believe I am getting avoided because the amount is high and am given an answer “I cannot get reimbursement because the trade was still live.” Which is a joke, if I putted stop loss at the point mainentance was finished; I would have my 44K back; which was -36000 as a position and minutes later the maintenance got liquidated. Rollbit already knows the problem they have caused the traders since they reimbursed everyone, what why not my position with a fake reason “it was live”. I want that lost out money during the maintenance to be disputed. Which is 44000$. Do you know any legal or top level representatives from rollbit to show me proof and rules of reimbursement they made up today?

Edit= The reason for people’s reimbursements and compansations where because they had no control over their trade liquidating or stoplossing; well; I had no control over my trade as well; which got liquidated at 86900. The maintenance was over when btc was already 97100-97200ish and I was in 36 000 minus and almost liquidated. If I was able to control the position I would have closed it when it turned from profit to negative. I had zero control over my position to lose that much money. I would like to ask for my money back from Rollbit.com.

To summarize, the amount disputed is USD 44,000, other users who experienced the same issue as you --placing their trade close to maintenance time and thus locked out from control of their fund during the maintenance-- have been reimbursed but you haven't, for a reason that is not explained to you. That three pieces of info are correct?

[tetaeridanus]

Let's see if I understand this correctly:

1. You use Rollbit trading feature
2. The scheduled maintenance was informed on their TG group [pinned]
3. There is no banner on their site informing the imminent maintenance
4. There were no notification sent to email, be it to you or to your friend, regarding the maintenance
5. And umm, I spent my entire brain-power overhauling my list of cases that uh, needed more concentration than what I assumed. So can you give the numbers in brief?

I got no replies from rollbit but mailing legal@rollbit.com I am waiting for your reply; they have compansated everyone who got liquidated and stoplossed during the maintenance. I believe I am getting avoided because the amount is high and am given an answer “I cannot get reimbursement because the trade was still live.” Which is a joke, if I putted stop loss at the point mainentance was finished; I would have my 44K back; which was -36000 as a position and minutes later the maintenance got liquidated. Rollbit already knows the problem they have caused the traders since they reimbursed everyone, what why not my position with a fake reason “it was live”. I want that lost out money during the maintenance to be disputed. Which is 44000$. Do you know any legal or top level representatives from rollbit to show me proof and rules of reimbursement they made up today?

Edit= The reason for people’s reimbursements and compansations where because they had no control over their trade liquidating or stoplossing; well; I had no control over my trade as well; which got liquidated at 86900. The maintenance was over when btc was already 97100-97200ish and I was in 36 000 minus and almost liquidated. If I was able to control the position I would have closed it when it turned from profit to negative. I had zero control over my position to lose that much money. I would like to ask for my money back from Rollbit.com.

To summarize, the amount disputed is USD 44,000, other users who experienced the same issue as you --placing their trade close to maintenance time and thus locked out from control of their fund during the maintenance-- have been reimbursed but you haven't, for a reason that is not explained to you. That three pieces of info are correct?

Hello, yes the amount disputed is 44,000. I had another trade that equaled 800 USD, and was liquidated during the maintenance event, rollbit voided that trade and reimbursed the total amount back. The reason they say this is because no liquidation or stop loss occured; which there is no written rule there is about. Lots of people got reimbursed yes; who got liquidated or their stop loss worked. I am asking roll bit ; what is the difference if I had a stop loss on the exact price when the maintenance finished which is 87200; almost my liquidation(my trade was showing +2000 before the site shut down, and -36000 and almost liquidation when the site went live) meaning I need this trade to be compansated just like many many people just like liquidation. I lost the money without the ability to control my cashout and stoploss(which I manually do, can be checked this is not my first trade.). I ask Razor or representative to review this case in an objective manner and compansate me my loss. I was buttnaked in the event of 13 UTC on a monday with 70x leverage without even knowing there was a maintenance(I don't need to go to chat in rollbit to see this, I NEVER use chat, I ONLY TRADE.).

Also, rollbit knows their wrong hence compansating people's money and also my other trade as I shown you in the screenshots. I don't think there needs to be even a discussion about that; hence they paid my 800 USD and many other people's trades which got LIQUIDATED.

I kindly ask that they review the case and accept my trade like a liquidated one during the event; they are trying to find loopholes believe me. I asked them to show me the rules of reimbursement I got a reply to write to legal dispute mail; which is also their man who will say nothing different. I will take this to legal authority if this does not get resolved. Believe me I will; 44000 USD is too much money for me to not pursue.

Best.

[holydarkness]

To summarize, the amount disputed is USD 44,000, other users who experienced the same issue as you --placing their trade close to maintenance time and thus locked out from control of their fund during the maintenance-- have been reimbursed but you haven't, for a reason that is not explained to you. That three pieces of info are correct?

Hello, yes the amount disputed is 44,000. I had another trade that equaled 800 USD, and was liquidated during the maintenance event, rollbit voided that trade and reimbursed the total amount back. The reason they say this is because no liquidation or stop loss occured; which there is no written rule there is about. Lots of people got reimbursed yes; who got liquidated or their stop loss worked. I am asking roll bit ; what is the difference if I had a stop loss on the exact price when the maintenance finished which is 87200; almost my liquidation(my trade was showing +2000 before the site shut down, and -36000 and almost liquidation when the site went live) meaning I need this trade to be compansated just like many many people just like liquidation. I lost the money without the ability to control my cashout and stoploss(which I manually do, can be checked this is not my first trade.). I ask Razor or representative to review this case in an objective manner and compansate me my loss. I was buttnaked in the event of 13 UTC on a monday with 70x leverage without even knowing there was a maintenance(I don't need to go to chat in rollbit to see this, I NEVER use chat, I ONLY TRADE.).

Also, rollbit knows their wrong hence compansating people's money and also my other trade as I shown you in the screenshots. I don't think there needs to be even a discussion about that; hence they paid my 800 USD and many other people's trades which got LIQUIDATED.

I kindly ask that they review the case and accept my trade like a liquidated one during the event; they are trying to find loopholes believe me. I asked them to show me the rules of reimbursement I got a reply to write to legal dispute mail; which is also their man who will say nothing different. I will take this to legal authority if this does not get resolved. Believe me I will; 44000 USD is too much money for me to not pursue.

Best.

Uhm, allow me to rephrase my words to get a better understanding: do other people who at the same situation as you, who placed stop-loss at certain value, and when the maintenance finally over, the price is still above their stop-loss, thus the stop-loss feature is yet to kick in, got reimbursed, while you're the only one who doesn't got reimbursed? Or it's just people with same situation as your USD 800 that got reimbursed while those with the similar situation as your 44,000 did not?

If that's too confusing, is it only those whose trade got completed [or "liquidated"] during the maintenance that got reimbursed while all other traders whose trade is still active [their stop-loss is yet to be reached and they are not forced to sell by those stop-loss during the maintenance] when maintenance is over, didn't?

[tetaeridanus]

To summarize, the amount disputed is USD 44,000, other users who experienced the same issue as you --placing their trade close to maintenance time and thus locked out from control of their fund during the maintenance-- have been reimbursed but you haven't, for a reason that is not explained to you. That three pieces of info are correct?

Hello, yes the amount disputed is 44,000. I had another trade that equaled 800 USD, and was liquidated during the maintenance event, rollbit voided that trade and reimbursed the total amount back. The reason they say this is because no liquidation or stop loss occured; which there is no written rule there is about. Lots of people got reimbursed yes; who got liquidated or their stop loss worked. I am asking roll bit ; what is the difference if I had a stop loss on the exact price when the maintenance finished which is 87200; almost my liquidation(my trade was showing +2000 before the site shut down, and -36000 and almost liquidation when the site went live) meaning I need this trade to be compansated just like many many people just like liquidation. I lost the money without the ability to control my cashout and stoploss(which I manually do, can be checked this is not my first trade.). I ask Razor or representative to review this case in an objective manner and compansate me my loss. I was buttnaked in the event of 13 UTC on a monday with 70x leverage without even knowing there was a maintenance(I don't need to go to chat in rollbit to see this, I NEVER use chat, I ONLY TRADE.).



Also, rollbit knows their wrong hence compansating people's money and also my other trade as I shown you in the screenshots. I don't think there needs to be even a discussion about that; hence they paid my 800 USD and many other people's trades which got LIQUIDATED.

I kindly ask that they review the case and accept my trade like a liquidated one during the event; they are trying to find loopholes believe me. I asked them to show me the rules of reimbursement I got a reply to write to legal dispute mail; which is also their man who will say nothing different. I will take this to legal authority if this does not get resolved. Believe me I will; 44000 USD is too much money for me to not pursue.

Best.

Uhm, allow me to rephrase my words to get a better understanding: do other people who at the same situation as you, who placed stop-loss at certain value, and when the maintenance finally over, the price is still above their stop-loss, thus the stop-loss feature is yet to kick in, got reimbursed, while you're the only one who doesn't got reimbursed? Or it's just people with same situation as your USD 800 that got reimbursed while those with the similar situation as your 44,000 did not?

If that's too confusing, is it only those whose trade got completed [or "liquidated"] during the maintenance that got reimbursed while all other traders whose trade is still active [their stop-loss is yet to be reached and they are not forced to sell by those stop-loss during the maintenance] when maintenance is over, didn't?

Yes you are correct, holydarkness; due to the affection amount and ratio; I would like my case to be revieved by the higher authority. Due to the amount I got effected by this maintenance and eventually liquidation. If I was not refreshing page every sec when in maintenance I would be liquidated as wellz Mind you I don’t know the reimbursement policy either, since I asked they told me in chat that everyone who has the same problem got result, but since mine was still “live” it wasn’t. I want an higher authority to look at this situation and act in the correct manner.

[holydarkness]

Uhm, allow me to rephrase my words to get a better understanding: do other people who at the same situation as you, who placed stop-loss at certain value, and when the maintenance finally over, the price is still above their stop-loss, thus the stop-loss feature is yet to kick in, got reimbursed, while you're the only one who doesn't got reimbursed? Or it's just people with same situation as your USD 800 that got reimbursed while those with the similar situation as your 44,000 did not?

If that's too confusing, is it only those whose trade got completed [or "liquidated"] during the maintenance that got reimbursed while all other traders whose trade is still active [their stop-loss is yet to be reached and they are not forced to sell by those stop-loss during the maintenance] when maintenance is over, didn't?

Yes you are correct, holydarkness; due to the affection amount and ratio; I would like my case to be revieved by the higher authority. Due to the amount I got effected by this maintenance and eventually liquidation. If I was not refreshing page every sec when in maintenance I would be liquidated as wellz Mind you I don’t know the reimbursement policy either, since I asked they told me in chat that everyone who has the same problem got result, but since mine was still “live” it wasn’t. I want an higher authority to look at this situation and act in the correct manner.

I think I will need a more definitive answer that can help me decide how to reach Rollbit. If I may ask another questions: you're not sure if other people with same situation as you [whose trade are not completed ["liquidated"] during maintenance are reimbursed and it's just you who don't get reimbursement?

And based from their explanation, the reason you did not get reimbursed was because your trade is still live, it's still active when maintenance over, you can cancel the trade and re-set it at a higher price [thus avoid loss]?

[tetaeridanus]

I think I will need a more definitive answer that can help me decide how to reach Rollbit. If I may ask another questions: you're not sure if other people with same situation as you [whose trade are not completed ["liquidated"] during maintenance are reimbursed and it's just you who don't get reimbursement?

I am not sure, yes. There is no reimbursement policy that is stated in writing.

Let me make it clear, and let's turn everything down to basic levels.

You and I both know that trades which has stop-losses and liquidations WERE reimbrused. I have also posted the support messages stating that.

Let's look at why would they reimburse these, because it was sites fault that the trader [/b]DOES NOT[/b] have ANY chance to quit their trade before they lose money eventually. The trader is exposed to the market effects of a monday US opening without the chance to control their positions while the market was offline. There was no banner about this when I opened a new trade or later on. I am on the trading site constantly, support said that it was pinned on site's chat, which is ridiculous. I have received no mail about this whatsoever and I don't even know if rollbit has a telegram or not. I don't care, since I am not obliged to do so.

I was exposed to monday USA market without a chance to quit my position which I ALWAYS do; I do big swing trades everyday on this platform. Do you think I am an 0 IQ IMBECILE to see a banner or anything and enter a trade in a site that [/b]there is a maintenance for God knows how long, 30 minutes before USA markets open on a monday.?[/b] Imbeciles aren't in crypto for 10 years and also can sustain trading for these years.


Let's look at what happened to me as well; I was exposed with zero chance to quit my MASSIVE position without a stop loss(hmm. interesting; why wouldn't I set it, isn't it?); which is what I always do and rollbit knows this. I was FORCED to watch the market dump the minute the site closes to 200 usd above my liquidation price WITHOUT A CHANCE to QUIT; and pray God that the site opens before I got liquidated. Which if I knew this policy, I wish I did. I repeat I was +2000 WHEN the site went offline and WAS -36000 when it went online. Is it so hard to understand that I am in no different position then these people. Okay let's say they closed my bet when the site went online; I still am owed by this site this 38000 Dollars just like they paid the other people that got liquidated and stop-lossed. Because this is what I LOST to this site during this bullshit maintenance.

And based from their explanation, the reason you did not get reimbursed was because your trade is still live, it's still active when maintenance over, you can cancel the trade and re-set it at a higher price [thus avoid loss]?

No I cannot do this; if the trade was closed the minute the maintanance was over my swing is 38000 dollars, as I mentioned above; if we take the opening of the site as the final timeline; I need to dispute 38000 USD. Much less, let's say I had a stop loss at exactly the price that the site went online; I would be down 38000 with ZERO chance of recovery because of dump action. Briefly, no I cannot avoid loss because I was already at 38000 dollars loss because of this maintenance; and I would need to inject 38000 USD more to this site to open the same value of the position. Is it more clear now holydarkness?

[God Of Thunder]

I am wondering how their trading system works. If I check the Bitcoin chart, I see that Bitcoin has not touched 87K in the last seven days. If their chart is different and the price fluctuates based on their on-site trading only, I am curious how it fluctuated when their website was offline. I am puzzled and wondering what the possible answer is. I am sorry, I am not a regular at Rollbit and have never used their trading system.

I also wonder if they offer something special based on your trading volume. Considering you are a trader who opens positions with thousands of dollars, why don't you use trading platforms or exchanges instead of a casino? The possible reason is they may give you some bonuses or what?

[tetaeridanus]

I am wondering how their trading system works. If I check the Bitcoin chart, I see that Bitcoin has not touched 87K in the last seven days. If their chart is different and the price fluctuates based on their on-site trading only, I am curious how it fluctuated when their website was offline. I am puzzled and wondering what the possible answer is. I am sorry, I am not a regular at Rollbit and have never used their trading system.

I also wonder if they offer something special based on your trading volume. Considering you are a trader who opens positions with thousands of dollars, why don't you use trading platforms or exchanges instead of a casino? The possible reason is they may give you some bonuses or what?

Hello! They give exactly ZERO bonus. I may have lost 250.000$ in 3 months to this site. I also will post another topic I have experienced in this site later on for traders to know. If I wrote 87, it is a typo it must be 97; sorry for the mind boggling. The Bitcoin continues trading, their site’s bitcoin price is said to be controlled by various formulas. These formulas somehow always hits your stop loss when BTC actually doesn’t. Anyways this is offtopic, BTC price moved as usual as a monday, while I was handcuffed because of Rollbit, which is insane.

[tetaeridanus]

I am wondering how their trading system works. If I check the Bitcoin chart, I see that Bitcoin has not touched 87K in the last seven days. If their chart is different and the price fluctuates based on their on-site trading only, I am curious how it fluctuated when their website was offline. I am puzzled and wondering what the possible answer is. I am sorry, I am not a regular at Rollbit and have never used their trading system.

I also wonder if they offer something special based on your trading volume. Considering you are a trader who opens positions with thousands of dollars, why don't you use trading platforms or exchanges instead of a casino? The possible reason is they may give you some bonuses or what?

I realized I made typos writing the price of bitcoin 87 instead of 97K. Thanks for pointing out.

[M1cha3lM]

I am wondering how their trading system works. If I check the Bitcoin chart, I see that Bitcoin has not touched 87K in the last seven days. If their chart is different and the price fluctuates based on their on-site trading only, I am curious how it fluctuated when their website was offline. I am puzzled and wondering what the possible answer is. I am sorry, I am not a regular at Rollbit and have never used their trading system.

I also wonder if they offer something special based on your trading volume. Considering you are a trader who opens positions with thousands of dollars, why don't you use trading platforms or exchanges instead of a casino? The possible reason is they may give you some bonuses or what?

Hey, regarding this query as to how Rollbit Crypto Futures pricing works, you can read the page here: https://rollbit.com/trading/price-formulation

[tetaeridanus]

I am wondering how their trading system works. If I check the Bitcoin chart, I see that Bitcoin has not touched 87K in the last seven days. If their chart is different and the price fluctuates based on their on-site trading only, I am curious how it fluctuated when their website was offline. I am puzzled and wondering what the possible answer is. I am sorry, I am not a regular at Rollbit and have never used their trading system.

I also wonder if they offer something special based on your trading volume. Considering you are a trader who opens positions with thousands of dollars, why don't you use trading platforms or exchanges instead of a casino? The possible reason is they may give you some bonuses or what?

Hey, regarding this query as to how Rollbit Crypto Futures pricing works, you can read the page here: https://rollbit.com/trading/price-formulation

There is nothing to read there, and the topic here is not how the pricing works. I think you already know my problem; you don’t answer anything about the topic but you really sent him this link? I made a typo 87000 instead of 97000 and that was the reason he asked this; however I edited back. You can see my trade on my original post.

[holydarkness]

[...] Is it more clear now holydarkness?

My apology, but unfortunately I am still not sure that I grasp the situation with clearer understanding. Perhaps me never use their trading feature contributes significantly in my difficulties to understand.

From a quick reading at their article for trading, If I may, with simpler term:

You placed an order [ask] at certain price on Monday prior to the maintenance, that's yet to be reached, thus the order is yet to be filled and/or you did not press the cash out button, but suppose you cash out at that point, you would be at +2,000. And then the maintenance happened, the price got dumped and you got locked out, you couldn't sell at any point, neither at that approx. +2,000 nor below it, and it further dumped.

Their maintenance only finished and you regain access to your order when BTC price is at approx. 96,900, and you sell at 96,876.85, which put you at a loss, thus prompt you to request for order cancellation [reimbursement]. However, they refuse to do it as the maintenance is over before the price reached your bust price [96,762.90].

Am I correct so far?

If I am, and with it I proceed, if I may inquire without looking at the graphic and price at that moment, the exit point, 96,876.85, was it initiated by you or by their system?

[tetaeridanus]

[...] Is it more clear now holydarkness?

My apology, but unfortunately I am still not sure that I grasp the situation with clearer understanding. Perhaps me never use their trading feature contributes significantly in my difficulties to understand.

Their maintenance only finished and you regain access to your order when BTC price is at approx. 96,900, and you sell at 96,876.85, which put you at a loss, thus prompt you to request for order cancellation [reimbursement]. However, they refuse to do it as the maintenance is over before the price reached your bust price [96,762.90].

Am I correct so far?

If I am, and with it I proceed, if I may inquire without looking at the graphic and price at that moment, the exit point, 96,876.85, was it initiated by you or by their system?

No need for apologies, thanks for trying to understand the whole situation unlike that Michael who works on rollbit comes here and advertises their trading. You are exactly correct. That was initiated by me manuall not them as I avoided liquidation. Bitcoin was freefalling and was EXACTLY 97200 with my screen showing -36000 when the maintenance was exactly over. When I was able to cashout this was the amount I got as you can see the bet link I have posted on the original post. You are correct whole together.

Tht exit point was initiated by me manually. I expect rollbit to reimburse like they reimbursed everyone who got liquidated and stoplossed during this event( which shows they know they are at fault)the amount I lost because of their sites malfunction, and this is the amount my bet showed which was -36000. They should get their shit together or else this is stealing in a monday USA trading session.

Thanks for your trying to understand holydarkness.

[God Of Thunder]

Hello! They give exactly ZERO bonus. I may have lost 250.000$ in 3 months to this site. I also will post another topic I have experienced in this site later on for traders to know. If I wrote 87, it is a typo it must be 97; sorry for the mind boggling. The Bitcoin continues trading, their site’s bitcoin price is said to be controlled by various formulas. These formulas somehow always hits your stop loss when BTC actually doesn’t. Anyways this is offtopic, BTC price moved as usual as a monday, while I was handcuffed because of Rollbit, which is insane.

That makes sense now. To be honest, I was totally confused reading this. You actually wrote 87K in the whole thread, not once, not twice, but every time you wrote 87K. So, I thought it was not a typo, but their price chart differs from the world. Poor LB!

If they give zero bonus, why are you using their platform? What makes them special than any other centralized exchange where you can easily trade? I thought the Rollbit account would rank up based on your trading volume, and you would receive some reward from them. But if that does not happen, I don't see any reason to trade on a casino.

[tetaeridanus]

Hello! They give exactly ZERO bonus. I may have lost 250.000$ in 3 months to this site. I also will post another topic I have experienced in this site later on for traders to know. If I wrote 87, it is a typo it must be 97; sorry for the mind boggling. The Bitcoin continues trading, their site’s bitcoin price is said to be controlled by various formulas. These formulas somehow always hits your stop loss when BTC actually doesn’t. Anyways this is offtopic, BTC price moved as usual as a monday, while I was handcuffed because of Rollbit, which is insane.

That makes sense now. To be honest, I was totally confused reading this. You actually wrote 87K in the whole thread, not once, not twice, but every time you wrote 87K. So, I thought it was not a typo, but their price chart differs from the world. Poor LB!

If they give zero bonus, why are you using their platform? What makes them special than any other centralized exchange where you can easily trade? I thought the Rollbit account would rank up based on your trading volume, and you would receive some reward from them. But if that does not happen, I don't see any reason to trade on a casino.

No; don't say that it's my fault. Sorry for the mind-boggling. Yes, that representative named Michael can answer your question on this one just like he advertised his site above. They are so proud of being best of the industry; that they give zero bonus to trading; and also say that there is no house edge but they get %20-25 and up to whatever you can imagine on every trade. Someone who trade like me on this site should be treated like a king but they always treated me like dog shit. I will talk about how their trading platform is best(s) in the industry but not here. This is about the theft they have done and not even answering this thread. I lost more than 250,000 usd on this account and they simply cannot reimbruse such an error where it never happens in any trading platform. Do you see Binance to go on maintenance? What do you think will happen? They will go bankrupt. I am full of this dog shit; I am going to the court very soon. My 44000 USD is stolen from me by rollbit.com and this is all the evidence you need. I ask for reimbursement policy but no answer; only answer is one who got stop lossed or liquidated were reimbursed. What the fuck is this? You fucked my trade up and you don't pay for it because it's huge! I am not going to stop chasing what I own. I own that money, not you rollbit.