It seems CasinoGuru is not being very responsive either, only responding in the last few hours of their own timer to extend the timer by another week just to ask more questions (to which I answer right away but will have to wait a full week again). This will likely drag on until the case is no longer relevant.
I originally thought there was a fair way to settle disputes like this and that there would be something to keep these casinos in check, but I guess this is the reality of crypto casinos online. You can choose to play sure, but once you make a deposit, your funds are at the mercy of these casinos. Even though these casinos are supposedly multi million dollar businesses, your funds are instantly at risk the moment they leave your wallet, not from gambling but from the casinos themselves. If FTX can scam, so can these casinos. They can confiscate all of your funds at any time for any reason while just saying simply "you violated our TOS" with no further explanation, and there would be no way to dispute this no matter how hard you try. Whether you get your money back is heavily dependent on the casino's subjective and biased assessment of the situation and whether giving this money back outweighs the potential damage in reputation they would otherwise receive. There is no fairness.
So play at your own risk people. The only coins you have are those you have the keys to. Once they leave your wallet, the coins are no longer yours, and you are at the mercy of whoever takes custody of them, in this case shady online crypto casinos.
I can understand that having to wait for extended period is frustrating, but all hands are tied here. As they've explained on your thread to you,
If I may contribute a perspective, the surge of scam accusations and resolution attempts were not just happen on CG. Though the scam accusations board [where I usually roam] are relatively with their own steady flow and pace of scam accusations, I can see from several casinos ANN threads that I [accidentally, TBH] follow that there were also several complaints coming.
I guess, it is indeed normal during these festive time, as casinos are going frenzy with bonus and events and it [as always] attract abusers and technical issues.
I'll advise you to be a bit calm and I am sure CG strive to resolve every cases placed on their plate. They just need some extra time.
From my side, I've reached them three days ago and asked them to take a look. I am now waiting for their answer. I'll nudge them again if there still no answer by Monday.
