Rollbit doesn't want to pay

[gerasim88]

Six months later I received a message in my email from rollbit

Sir,
We have reviewed the account and can confirm that the actions taken to date have been carried out in line with our internal procedures and external reporting obligations for AML.
We must note that in circumstances where any AML concerns arise, and we subsequently fail to obtain a valid reason for the concerns raised, our licence conditions obligate us to notify the Curacao FIU, GoAML and any relevant local authorities.
To avoid this escalation, we require you to contact support, and honestly declare any potentially linked or associated accounts.
Once we have received this information, we may be able to resolve the issue, without the need for external escalation.
We would note that our legal inbox (legal@rollbit.com) can accept legal service if you wish to escalate this yourself via legal representation. Sincerely,
Rollbit Legal & Compliance Team

[Dyno8050]

This thread was pushed down by an AI spammer and is now bumped.

[gerasim88]

Sir,

We have already responded to your email on 13th June.

Within our response, we provided you the opportunity to contact support and
explain the reasoning why 3rd party flags had been raised on your account
due to association (and therefore AML concerns).

You have failed to utilise this opportunity to explain the situation to our
support team and we therefore have no alternative than to report the account
and flags in line with our licence obligations.
FIU / GoAML Curacao may then further forward the information to local LEA as
they see fit.

We would refer you to our Terms & Conditions, specifically Section 5, which
an unexplained 3rd party flag would satisfy.

We are prohibited from providing evidence to support a 3rd party flag to the
flagged account holder.

We now consider this the end of the matter and would note you are no longer
welcome at Rollbit.

Sincerely,
Rollbit Compliance Team

[gerasim88]

I waited 7 months to hear the same thing?
Casinos do whatever they want. Do you think that's okay?

[holydarkness]

I waited 7 months to hear the same thing?
Casinos do whatever they want. Do you think that's okay?

Remind me again what games were you playing at Rollbit? Casinos or sportsbetting? If they were casinos, you can raise to CG. There is a huge likelihood that they won't reply there, but the verdict made by CG can probably be used to mark this case as unresolved in my list [not to mention lower their score itself on CG].

[konstantin92]

Sir,

We have already responded to your email on 13th June.

Within our response, we provided you the opportunity to contact support and
explain the reasoning why 3rd party flags had been raised on your account
due to association (and therefore AML concerns).

You have failed to utilise this opportunity to explain the situation to our
support team and we therefore have no alternative than to report the account
and flags in line with our licence obligations.
FIU / GoAML Curacao may then further forward the information to local LEA as
they see fit.

We would refer you to our Terms & Conditions, specifically Section 5, which
an unexplained 3rd party flag would satisfy.

We are prohibited from providing evidence to support a 3rd party flag to the
flagged account holder.

We now consider this the end of the matter and would note you are no longer
welcome at Rollbit.

Sincerely,
Rollbit Compliance Team

What does this mean? Did they give an answer? I received the same letter today, although they initially accused me of having other accounts on this site, then they started saying that I was marked by a sports line supplier, now AML, all this looks like a brazen theft of money!

[gerasim88]

I waited 7 months to hear the same thing?
Casinos do whatever they want. Do you think that's okay?

Remind me again what games were you playing at Rollbit? Casinos or sportsbetting? If they were casinos, you can raise to CG. There is a huge likelihood that they won't reply there, but the verdict made by CG can probably be used to mark this case as unresolved in my list [not to mention lower their score itself on CG].

sweet bonanza and sport
they didn't respond to my complaint to casino.guru https://casinoguru-en.com/rollbit-casino-player-s-withdrawal-is-delayed-due