Rollbit doesn't want to pay

[gerasim88]

I made deposit 500 USDT. And increased the balance to 1250 USDT. I wanted to withdraw money, but the withdrawal is prohibited. I passed verification to level 3 , but the withdrawal is still closed. I write to them in the chat every day. They answer the same thing: To proceed here, we'll need you to list the other accounts that you have on Rollbit.
I didn't create other accounts. I didn't use bonuses. I don't know how to prove that I never had other accounts? Help, please

My login gerasim88
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chat conversation
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[Russlenat]

I made deposit 500 USDT. And increased the balance to 1250 USDT. I wanted to withdraw money, but the withdrawal is prohibited. I passed verification to level 3 , but the withdrawal is still closed. I write to them in the chat every day. They answer the same thing: To proceed here, we'll need you to list the other accounts that you have on Rollbit.
I didn't create other accounts. I didn't use bonuses. I don't know how to prove that I never had other accounts? Help, please

My login gerasim88



chat conversation

Let me help you to show the pictures you posted as your evidence.

From what I see, you’re stuck with the requirement to list your other accounts, but you’ve firmly refused to comply.
On one hand, Rollbit claims you have other accounts, while on the other hand, you strongly assert that you don’t. I’m not sure how the community can resolve this kind of issue since both sides are holding firm to their claims.

[Cantsay]

Op have you ever used a VPN to access the site? Most times issues like this can arise when you use vpn especially free VPNs.

If you’re sure you don’t have any other account in rollbit then you should consider create a complaint at Casinoguru that way they’ll be able to provide proofs that you’re indeed multi-accounting in their site, right now I don’t see them coming to display such information in public for everyone to see here but they can over there since it won’t displayed.

[Charles-Tim]

On one hand, Rollbit claims you have other accounts, while on the other hand, you strongly assert that you don’t. I’m not sure how the community can resolve this kind of issue since both sides are holding firm to their claims.

Maybe Askgamblers or Casinoguru can be of help. But I do not really know about these sites.

Op have you ever used a VPN to access the site? Most times issues like this can arise when you use vpn especially free VPNs.

Issue like this arise when someone's IP are connected to other accounts. It might not be the use of VPN. If it is the use of VPN that Rollbit do such a thing, it is better you avoid the site.

[yahoo62278]

There is a small chance there is a misunderstanding on Rollbit's end, but odds are you have other accounts. They don't just flag accounts for the heck of it and they're definitely not going to try to rob you for a little over $1000 lol. Like I said, there's a small chance there is a misunderstanding, but IMO there is not and you have other accounts. In any case @holydarkness might be able to help you.

[memehunter]

Can you post your bet history so that we can have an idea whether you can gain any edge through multi-accounting (I am not saying you did)?
In my humble opinion, if there is no possibility of gaining any edge or circumventing betting limits, then the original poster must be paid in full, and after that, it is up to the casino in question to allow him to play further or not.

[freedomgo]

Can you post your bet history so that we can have an idea whether you can gain any edge through multi-accounting (I am not saying you did)?
In my humble opinion, if there is no possibility of gaining any edge or circumventing betting limits, then the original poster must be paid in full, and after that, it is up to the casino in question to allow him to play further or not.

There’s no need for that. The casino already claimed that the OP has other accounts and even asked them to provide a list, implying there’s more than one, since it’s called a list. Also, I don’t think Rollbit would reveal the accounts or IPs used, as that would likely violate privacy laws, and they could face penalties for doing so. That’s why having a mediator is crucial in this kind of situation.

[AHOYBRAUSE]

No matter if there are alternative accounts or not, I don't like the approach this chat support is taking with the customer.
Players are paying their salary and still these "agents" reply in such a disrespectful manner, it's actually sad.

They could say something like: "We know you have multiple accounts, our system detected that because of shared IP/device or whatever. There is no arguing around it." or something like that. But repeating the same phrase like 5 times while giving no proof or anything is just garbage behavior.
Why do players always have to accept the OPINION of the casino I wonder. If they have proof they should show it. They player always gets the wrong end of the stick because they can't prove their innocence. The casino has all the cards in their hand and we are basically at their mercy.

I'm not saying the OP is right or the casino is right of course. I just don't like the unfair approach to cases like this. You have proof? Then show it. You can't show it? Well there is no proof then and the player deserves the money.

[Botnake]

No matter if there are alternative accounts or not, I don't like the approach this chat support is taking with the customer.
Players are paying their salary and still these "agents" reply in such a disrespectful manner, it's actually sad.

I agree with your observation. A customer worrying about their money being stuck in a casino deserves a respectful and professional response, not the kind of dismissive reply you mentioned. It’s really disrespectful, and I think it would be great if casinos had a report button for unprofessional support staff. That way, gamblers could hold support representatives accountable.

After all, while support staff carry the company’s name, they’re still human and prone to mistakes. However, those mistakes can lead to serious frustration for gamblers, so having a system to address this would definitely help.

[mindrust]

No matter if there are alternative accounts or not, I don't like the approach this chat support is taking with the customer.
Players are paying their salary and still these "agents" reply in such a disrespectful manner, it's actually sad.

They could say something like: "We know you have multiple accounts, our system detected that because of shared IP/device or whatever. There is no arguing around it." or something like that. But repeating the same phrase like 5 times while giving no proof or anything is just garbage behavior.
Why do players always have to accept the OPINION of the casino I wonder. If they have proof they should show it. They player always gets the wrong end of the stick because they can't prove their innocence. The casino has all the cards in their hand and we are basically at their mercy.

I'm not saying the OP is right or the casino is right of course. I just don't like the unfair approach to cases like this. You have proof? Then show it. You can't show it? Well there is no proof then and the player deserves the money.

Players have to accept the casino’s opinion because their casino, their rules. If you don’t like it, you shouldn’t be playing. A player should consider that many lost whenever he makes a deposit. The sake goes for any centralized crypto exchange too.

Hence the quote:

“Don’t deposit more than you could afford to lose.”

Seriously though OP,

I think it is time to list your other accounts and don’t fucking say “This is my only account.”

[AHOYBRAUSE]

No matter if there are alternative accounts or not, I don't like the approach this chat support is taking with the customer.
Players are paying their salary and still these "agents" reply in such a disrespectful manner, it's actually sad.

They could say something like: "We know you have multiple accounts, our system detected that because of shared IP/device or whatever. There is no arguing around it." or something like that. But repeating the same phrase like 5 times while giving no proof or anything is just garbage behavior.
Why do players always have to accept the OPINION of the casino I wonder. If they have proof they should show it. They player always gets the wrong end of the stick because they can't prove their innocence. The casino has all the cards in their hand and we are basically at their mercy.

I'm not saying the OP is right or the casino is right of course. I just don't like the unfair approach to cases like this. You have proof? Then show it. You can't show it? Well there is no proof then and the player deserves the money.

Players have to accept the casino’s opinion because their casino, their rules. If you don’t like it, you shouldn’t be playing. A player should consider that many lost whenever he makes a deposit. The sake goes for any centralized crypto exchange too.

Hence the quote:

“Don’t deposit more than you could afford to lose.”

Seriously though OP,

I think it is time to list your other accounts and don’t fucking say “This is my only account.”

“Don’t deposit more than you could afford to lose.” has nothing to do with with a case like this, and you know that..
If I expect to lose (possibly get scammed) I'd rather donate this money to some good cause and not to a casino of all places.
When you play somewhere you expect a fair game and also a support that treats you like a human being. Sure, you accept the TOS when you play, yet that doesn't mean casinos can do whatever they want. It's not a big deal so explain the findings. Everybody knows multiple accounts can be detected when sharing IP, device or whatever. So if that's the case, the site in question can just say so and give the player the possibility to explain himself. That's just my opinion because I have been accused of multi accounting as well and I know how it feels when you are blamed unfairly. In the end I got my money and access to my account back (different site) but the way to get there was very stressful!

[Eternad]

Can you post your bet history so that we can have an idea whether you can gain any edge through multi-accounting (I am not saying you did)?
In my humble opinion, if there is no possibility of gaining any edge or circumventing betting limits, then the original poster must be paid in full, and after that, it is up to the casino in question to allow him to play further or not.

There’s no need for that. The casino already claimed that the OP has other accounts and even asked them to provide a list, implying there’s more than one, since it’s called a list. Also, I don’t think Rollbit would reveal the accounts or IPs used, as that would likely violate privacy laws, and they could face penalties for doing so. That’s why having a mediator is crucial in this kind of situation.

I think what he meant is if there’s no questionable bet that gives him advantage through multiple account such as arbitrage betting then there’s nothing wrong of having multiple account.

I’m not familiar with Rollbit ToS however multiple account shouldn’t be a big deal of there’s no abuse on his end or circumventions on any restrictions.

But we all know Rollbit will not flagged an account for multiple account if nothing is wrong. So it will really help if betting history will be available.

[freedomgo]

There’s no need for that. The casino already claimed that the OP has other accounts and even asked them to provide a list, implying there’s more than one, since it’s called a list. Also, I don’t think Rollbit would reveal the accounts or IPs used, as that would likely violate privacy laws, and they could face penalties for doing so. That’s why having a mediator is crucial in this kind of situation.

I think what he meant is if there’s no questionable bet that gives him advantage through multiple account such as arbitrage betting then there’s nothing wrong of having multiple account.

I’m not familiar with Rollbit ToS however multiple account shouldn’t be a big deal of there’s no abuse on his end or circumventions on any restrictions.

But we all know Rollbit will not flagged an account for multiple account if nothing is wrong. So it will really help if betting history will be available.

It’s tough to win an argument against a casino because they can always claim something that we, as outsiders, can’t verify. Maybe OP can try to prove their case, but even if all the bets are posted here and we’re convinced they weren’t cheating, the casino could still say that OP didn’t post everything. Then what? Which side would we believe?

And can we force the casino to present their evidence here? The answer is no, that would violate privacy rules. Unless this issue is brought to a proper venue where both parties are required to cooperate, it’s unlikely to be resolved. Both sides need to work together to reach a fair outcome.

[memehunter]

Can you post your bet history so that we can have an idea whether you can gain any edge through multi-accounting (I am not saying you did)?
In my humble opinion, if there is no possibility of gaining any edge or circumventing betting limits, then the original poster must be paid in full, and after that, it is up to the casino in question to allow him to play further or not.

There’s no need for that. The casino already claimed that the OP has other accounts and even asked them to provide a list, implying there’s more than one, since it’s called a list. Also, I don’t think Rollbit would reveal the accounts or IPs used, as that would likely violate privacy laws, and they could face penalties for doing so. That’s why having a mediator is crucial in this kind of situation.

First of all, we do not have to take the casino's word for it.
Second, having multiple accounts is not a deal breaker to many industry-leading casinos if this does not give any edge to players. Although that said casinos can refuse to entertain any action by the particular player if this comes after winning (after a cashout request) I have to say it is outright selective scamming.
To me, the casino has to pay him in full if no manipulation is found on the part of player and then they can ban him or do whatever they want.

I think what he meant is if there’s no questionable bet that gives him advantage through multiple account such as arbitrage betting then there’s nothing wrong of having multiple account.

I’m not familiar with Rollbit ToS however multiple account shouldn’t be a big deal of there’s no abuse on his end or circumventions on any restrictions.

But we all know Rollbit will not flagged an account for multiple account if nothing is wrong. So it will really help if betting history will be available.

Exactly.

even if all the bets are posted here and we’re convinced they weren’t cheating, the casino could still say that OP didn’t post everything. Then what? Which side would we believe?

I will take the player's side and give negative feedback to the casino in question. unless proper evidence is shown by the casino.

  

[bitbollo]

...
I will take the player's side and give negative feedback to the casino in question. unless proper evidence is shown by the casino.

Your negative will be meaningless. Create a flag and with proper information (if any) other users will support this.

I would just mention that any casino of these levels will not have any issue to pay this low amount of money.
I mean 7000$  it should not so terrible, so maybe there is something more on their side for accusing in such way the player.

Not to enter on issue of OP but it something crazy that most of these issues are always with newbies with only 1 posts on forum... able immediately to blame a website here and not reaching support by gambler associations of license issuer.

[Aanuoluwatofunmi]

Why is it that most of the reports made here were coming form newbie accounts, why cant the real account owner or users make the accusation themselves, rollbit has been on the forum for years and ever since i know this gambling platform, i don't think i have been once discouraged from the way of their operations, once we have some gamblers making reports in related manners, then its an indication for a common error which was made and they are taking that into consideration, thereby restricting the user form some functions from the use for their platform, this is what you may have to discussed together and you satisfy their demand.

[holydarkness]

Let me try to reach Razer, see if he can double check the findings and be sure of multi-accounting case, though I somewhat think I already know the answer. Anyway, crossing T's and dotting I's.


For the time being, addressing several statements here,

Op have you ever used a VPN to access the site? Most times issues like this can arise when you use vpn especially free VPNs.

If you’re sure you don’t have any other account in rollbit then you should consider create a complaint at Casinoguru that way they’ll be able to provide proofs that you’re indeed multi-accounting in their site, right now I don’t see them coming to display such information in public for everyone to see here but they can over there since it won’t displayed.

VPN usage, though it might contribute to a detection of multi-acc, in my experience, does not become the major factor that made casino deemed an account tied to other accounts. They have certain detections and algorithm [to make the detection easier] to be sure of this breach. As a public secret, the other factors are device fingerprints, betting pattern and preferences, and I happened to be privileged to oversee, witnessed and verified one multi-acc case, and I have to say that the factors are... beyond complex.

And that is from a relatively small casino [visitors and players and daily rollover wise]. I can only imagine the intertwining web that Rollbit use to determine such action.

Can you post your bet history so that we can have an idea whether you can gain any edge through multi-accounting (I am not saying you did)?
In my humble opinion, if there is no possibility of gaining any edge or circumventing betting limits, then the original poster must be paid in full, and after that, it is up to the casino in question to allow him to play further or not.

Uhh... sadly, there are other reason that would involve multi-acc other than gaining edge [exploiting bonus] or circumventing betting limit. I happened to have my eyes open to that "shade" of gambling world when someone misjudged my character and offered me a uhh... business.

I'm afraid I can't be more specific more than above in concern that I'll spark ideas to a reader with malicious intent. But... yeah, there are other situation that's profitable from having several accounts.

[...] So if that's the case, the site in question can just say so and give the player the possibility to explain himself. That's just my opinion because I have been accused of multi accounting as well and I know how it feels when you are blamed unfairly. In the end I got my money and access to my account back (different site) but the way to get there was very stressful!

Sorry that I choose this quote as my reply, the earlier one brushed what I wanted to discuss nicely too, but this [snipped] one seemed to be more on-point.

First of all, yes, I have to agree that Rollbit's reaction to multi-acc can be improved. But if I am not mistaken, the purpose of asking it [with assumption that they're very sure of multi-acc and the player did it] is to allow player to come clean, shows that they're willing to deal in good faith, and Rollbit will then see if there is something payable to the player [the amount withdrawn were lower than deposit, and the player is in overall loss].

Might be not the best approach and [I'll repeat] can be improved, but if I am not wrong, that is the purpose of the question.

There is a small chance there is a misunderstanding on Rollbit's end, but odds are you have other accounts. They don't just flag accounts for the heck of it and they're definitely not going to try to rob you for a little over $1000 lol. Like I said, there's a small chance there is a misunderstanding, but IMO there is not and you have other accounts. In any case @holydarkness might be able to help you.

I'll reach Razer and get him to take another look into it. Hopefully, this is just a small misunderstanding. But more likely than not,  their findings are on point and he'll just say they stand firm with their decision.

I'll see if Razer would be fine to get this escalated to CasinoGuru [Rollbit are not available on AG] where evidences can be shared freely.


OP, gerasim88, given your stat said that your favorite game is SweetBonanza, do I correctly assume that you barely do any sportsbetting? I ask because CG will not mediate sportsbetting related issues.

[yahoo62278]

Can you post your bet history so that we can have an idea whether you can gain any edge through multi-accounting (I am not saying you did)?
In my humble opinion, if there is no possibility of gaining any edge or circumventing betting limits, then the original poster must be paid in full, and after that, it is up to the casino in question to allow him to play further or not.

There’s no need for that. The casino already claimed that the OP has other accounts and even asked them to provide a list, implying there’s more than one, since it’s called a list. Also, I don’t think Rollbit would reveal the accounts or IPs used, as that would likely violate privacy laws, and they could face penalties for doing so. That’s why having a mediator is crucial in this kind of situation.

First of all, we do not have to take the casino's word for it.
Second, having multiple accounts is not a deal breaker to many industry-leading casinos if this does not give any edge to players. Although that said casinos can refuse to entertain any action by the particular player if this comes after winning (after a cashout request) I have to say it is outright selective scamming.
To me, the casino has to pay him in full if no manipulation is found on the part of player and then they can ban him or do whatever they want.

I think what he meant is if there’s no questionable bet that gives him advantage through multiple account such as arbitrage betting then there’s nothing wrong of having multiple account.

I’m not familiar with Rollbit ToS however multiple account shouldn’t be a big deal of there’s no abuse on his end or circumventions on any restrictions.

But we all know Rollbit will not flagged an account for multiple account if nothing is wrong. So it will really help if betting history will be available.

Exactly.

even if all the bets are posted here and we’re convinced they weren’t cheating, the casino could still say that OP didn’t post everything. Then what? Which side would we believe?

I will take the player's side and give negative feedback to the casino in question. unless proper evidence is shown by the casino.

  

You can paint them red til you are blue in the face and it will mean nothing as you are not a DT user and it won't stick out except to you. You don't have to agree with or like a casino's practices, but they do not share info openly. It's done through some sort of mediator. They will not post info here and make potential scammers smarter.

[Zwei]

Op have you ever used a VPN to access the site? Most times issues like this can arise when you use vpn especially free VPNs.

Issue like this arise when someone's IP are connected to other accounts. It might not be the use of VPN. If it is the use of VPN that Rollbit do such a thing, it is better you avoid the site.

having the same IP or using a VPN should not be the only reason a casino uses to accuse a user of multi accounting. i'm sure they look at other data, like where deposits/withdrawals are coming from and going, device fingerprint, etc...
if an accusation is merely based on having the same IP, it's pretty weak and unfair.

[Charles-Tim]

having the same IP or using a VPN should not be the only reason a casino uses to accuse a user of multi accounting. i'm sure they look at other data, like where deposits/withdrawals are coming from and going, device fingerprint, etc...
if an accusation is merely based on having the same IP, it's pretty weak and unfair.

If you have been reading the terms of service of gambling sites, you will noticed that they always state that the same IP should be for one household and not just a gambler. That is why it is not good for members of the same family or people leaving together to use the same router to be gambling on the same gambling sites.