DuelBits - Round-Id missing, Winnings not credited- [Solved]

[worldofcoins]

If you mean you expect and need some kind of compensation due to the situation, though... then, I'm afraid, normally casinos compensate with free spins and/or bonus under the basis of good will.

I believe these are the reasons i should be given compensation:

1. I found a bug during my betting of missing round ID and winnings not being credited.
2. My time's being wasted, there's no specified time given regarding when it is expected to be solved.
3. If I didn't paid attention to my lose after the round was over (even though I won) i couldn't even make the claim of being cheated.

These 3 reasons I believe, I should be compensated for, I don't feel any guilt asking for it, and these kinds of bugs people don't find that easily so company should also take into consideration.

Thank you for adding my thread on the list. 

[holydarkness]

If you mean you expect and need some kind of compensation due to the situation, though... then, I'm afraid, normally casinos compensate with free spins and/or bonus under the basis of good will.

I believe these are the reasons i should be given compensation:

1. I found a bug during my betting of missing round ID and winnings not being credited.
2. My time's being wasted, there's no specified time given regarding when it is expected to be solved.
3. If I didn't paid attention to my lose after the round was over (even though I won) i couldn't even make the claim of being cheated.

These 3 reasons I believe, I should be compensated for, I don't feel any guilt asking for it, and these kinds of bugs people don't find that easily so company should also take into consideration.

Thank you for adding my thread on the list. 

You're most certainly entitled to your belief and reasoning and you're free to ask them that. My top priority for now, though, is to get them to at least address your thread and the two other cases opened against them.

I'll write another email to them and see if I can get things moved and get them re-appear on the forum. When we get to that point, feel free to try and reason with them, they'll probably find it feasible.

[shasan]

I sent couple of messages to their support since a few days back but i hear only one thing “I will be contacted”

@holydarkness could you please list this thread into your accusation database thread against casinos.

I don’t want to sound like I am extorting them but I believe i should be compensated for my time, and witnessing this intentional/un-intentional bug.

Does it sound like I am trying to extort duelbits for it? I couldn’t even make this claim if I didn’t screenshot the bet and round history.

I know very well that the gambling site (duelbit) is very reputed and one of the best gambling sites. But I am very surprised how a gambling site like Duelbit can't solve the issue or can't provide any good explanation though it happened about a month ago. I think they should resolve the issue as soon as possible.

[worldofcoins]

I sent couple of messages to their support since a few days back but i hear only one thing “I will be contacted”

@holydarkness could you please list this thread into your accusation database thread against casinos.

I don’t want to sound like I am extorting them but I believe i should be compensated for my time, and witnessing this intentional/un-intentional bug.

Does it sound like I am trying to extort duelbits for it? I couldn’t even make this claim if I didn’t screenshot the bet and round history.

I know very well that the gambling site (duelbit) is very reputed and one of the best gambling sites. But I am very surprised how a gambling site like Duelbit can't solve the issue or can't provide any good explanation though it happened about a month ago. I think they should resolve the issue as soon as possible.

They replied, I was given compensation for reporting the bug, the compensation wasn’t over 100$, I was told it will not happen again, to that my reply was “I was compensated this small amount for a bug that could lose player a huge sum of money.”
Anyway the support staff tried to get amore compensation but it was 50% of the total amont I received at first, even after that it was under 200$.

Anyway there was no explanation as to what caused it but I expected more from a multi million dollar company to reward for a bug.

This accusation can be marked as solved for initial amount.

[holydarkness]

They replied, I was given compensation for reporting the bug, the compensation wasn’t over 100$, I was told it will not happen again, to that my reply was “I was compensated this small amount for a bug that could lose player a huge sum of money.”
Anyway the support staff tried to get amore compensation but it was 50% of the total amont I received at first, even after that it was under 200$.

Anyway there was no explanation as to what caused it but I expected more from a multi million dollar company to reward for a bug.

This accusation can be marked as solved for initial amount.

Hi, thank you for personally notifying me through PM about the development of the situation. Might be a small gesture for you, but I really appreciate that you go to such extent to keep me in the loop.

Noted about the situation of this case, I'll mark this one as resolved on my list. Do you mind to lock it?

[shasan]

They replied, I was given compensation for reporting the bug, the compensation wasn’t over 100$, I was told it will not happen again, to that my reply was “I was compensated this small amount for a bug that could lose player a huge sum of money.”
Anyway the support staff tried to get amore compensation but it was 50% of the total amont I received at first, even after that it was under 200$.

Anyway there was no explanation as to what caused it but I expected more from a multi million dollar company to reward for a bug.

This accusation can be marked as solved for initial amount.

It is great that the case was finally resolved and they proved themselves that they are not a scammer. I think there was a bug and that's why it has happened. However, to find such a bug they should award you more. But yet the amount is not too small. And I think they won't share the details for privacy. As the case is resolved and you get the compensation now it is time to lock the thread.

[worldofcoins]

They replied, I was given compensation for reporting the bug, the compensation wasn’t over 100$, I was told it will not happen again, to that my reply was “I was compensated this small amount for a bug that could lose player a huge sum of money.”
Anyway the support staff tried to get amore compensation but it was 50% of the total amont I received at first, even after that it was under 200$.

Anyway there was no explanation as to what caused it but I expected more from a multi million dollar company to reward for a bug.

This accusation can be marked as solved for initial amount.

Hi, thank you for personally notifying me through PM about the development of the situation. Might be a small gesture for you, but I really appreciate that you go to such extent to keep me in the loop.

You sent emails to the DuelBits regarding this thread, added this thread to your list, and kept a watch here. I believe you did a lot, so I had to.

Regarding closing this thread, I am open to DuelBits thinking about the bug and the compensation they gave me. I'd prefer to keep my options open if they believe the compensation should be more because of its severity. So, I'd prefer to keep this thread open for a while.
However, I have received the amount I lost during that buggy round, plus a bit more, so I have nothing against DuelBits for it, but I believe DuelBits should be more transparent with its users.

It is great that the case was finally resolved and they proved themselves that they are not a scammer. I think there was a bug and that's why it has happened. However, to find such a bug they should award you more.

I am glad I am not the only one who thinks that.