Fully KYC Level 3 Verified, Withdrawal Pending Since December 30th

[Hardcor3]

Hello everyone,

I'm posting here because I'm at a loss with this situation. My username is Hardcor3, and I’ve been trying to withdraw my winnings from SHUFFLE.COM since December 30th. The amount is significant, and despite being KYC Level 3 verified, my withdrawal has been pending for over a week now with no clear updates.

I’ve followed every verification step and provided all requested documents. The support team keeps giving generic responses, claiming they are "reviewing the request," but this delay feels excessive.

Has anyone else faced such an issue with SHUFFLE.COM What can be done to expedite the process? I want to believe this is just an internal delay, but the lack of transparency is deeply frustrating.

Any advice or similar experiences would be appreciated. Thanks in advance!

[Lancer17474]

Hello everyone,

I'm posting here because I'm at a loss with this situation. My username is Hardcor3, and I’ve been trying to withdraw my winnings from SHUFFLE.COM since December 30th. The amount is significant, and despite being KYC Level 3 verified, my withdrawal has been pending for over a week now with no clear updates.

I’ve followed every verification step and provided all requested documents. The support team keeps giving generic responses, claiming they are "reviewing the request," but this delay feels excessive.

Has anyone else faced such an issue with SHUFFLE.COM What can be done to expedite the process? I want to believe this is just an internal delay, but the lack of transparency is deeply frustrating.

Any advice or similar experiences would be appreciated. Thanks in advance!

I'm not surprised, they are known scammers

[John_Belton]

Yes I agree, don't play there. They will hold your funds and won't pay you if you win.

[Pmalek]

@Hardcor3
Have their been any updates on the withdrawal issue that you experienced?
You can try and get in touch with ndumm who is apparently the founder of Shuffle casino. He hasn't posted since November 2024 but he was last seen online yesterday, which means that he visits Bitcointalk. Try to send him a PM, refer him to this thread, and ask him if he can take a look at your case. Let us know if you can't contact him due to PM restrictions and someone will do it for you.

[Mahdirakib]

@Crypto Library, looks like you were in a hurry to leave negative feedback on OP and the other two users who have created scam accusation against Shuffle.com recently. It is indeed suspicious that all these accusations have been made within a few minutes gap, but you can address them as "defaming Casino by fake accusations" until you get the official statement from casino team. I can see that OP is Gold 1 VIP rank user at Shuffle (Hardcor3). Therefore, his accusations could be true.

Apart from what Pmalek has suggested above, you may also reach to Little Mouse. He is the campaign manager of Shuffle here, and also have a good contact with the owner of the casino. Was your level 3 KYC verification successful? Were you playing casino games or doing sports bets?

[Little Mouse]

Apart from what Pmalek has suggested above, you may also reach to Little Mouse. He is the campaign manager of Shuffle here, and also have a good contact with the owner of the casino.

Without some supporting documents, there's nothing to take a look and I can't ask the team to waste their time here. Better OP posts everything and then I'll ask the team to solve the issue.

[Botnake]

Apart from what Pmalek has suggested above, you may also reach to Little Mouse. He is the campaign manager of Shuffle here, and also have a good contact with the owner of the casino.

Without some supporting documents, there's nothing to take a look and I can't ask the team to waste their time here. Better OP posts everything and then I'll ask the team to solve the issue.

I agree with you. The way OP wrote their accusation was very well-done and quite convincing. But I don’t think Shuffle would bother replying to a thread lacking evidence, especially since the reporting format is already outlined in a sticky thread.

If OP have not read it yet, I’ll attach the link here for reference.( hope he can read and follow the format)
 
Scam Report Format (Use it to make scam reports properly)

[GxSTxV]

I have seen many campaigns from this casino in the forum including several organized contests which I personally have participated in. Currently, they even have an open signature campaign managed by @Little Mouse which reflects their active presence in the community. That said for your situation, it’s important to put more evidence, screenshots and transactions of your pending withdrawal request or conversations with their support team in you OP.

You need to make your case stronger and allow others to offer more informed advices. I believe their team or one of their representatives will address your concerns or provide clarification soon. Hopefully, it’s just a delay that will be resolved shortly.
Moreover, it’s a bit odd that some new accounts are suddenly supporting this case without enough proof.

[Don Pedro Dinero]

I'm not surprised, they are known scammers

It sounds more like you lost money on Shuffle because of your bad head or you broke the rules and got caught.

Yes I agree, don't play there. They will hold your funds and won't pay you if you win.

Another such. Are you alts?

Without some supporting documents, there's nothing to take a look and I can't ask the team to waste their time here. Better OP posts everything and then I'll ask the team to solve the issue.

I agree with you. <...>

That said for your situation, it’s important to put more evidence, screenshots and transactions of your pending withdrawal request or conversations with their support team in you OP.

You need to make your case stronger and allow others to offer more informed advices.

I agree with that too. The OP's case may be a legitimate case that for whatever reason his withdrawal has been delayed but we have so many accusations here that come to nothing, or even worse that it ends up being discovered that the user did something wrong, that if the OP wants to get something he will have to provide evidence.

[Crypto Library]

@Crypto Library, looks like you were in a hurry to leave negative feedback on OP and the other two users who have created scam accusation against Shuffle.com recently. It is indeed suspicious that all these accusations have been made within a few minutes gap, but you can address them as "defaming Casino by fake accusations" until you get the official statement from casino team. I can see that OP is Gold 1 VIP rank user at Shuffle (Hardcor3). Therefore, his accusations could be true.

Thank for mentioning me but even I gave them negative trust I am regularly checking these three thread for if they included any valid proof for their complaint and even they make post on others place they didn't even include any proof. And Do you believe that in these four days they didn't saw any of our post? And if they have seen, why hasn't any proof been added to any of their three topics yet?

And besides, you know very well from me that just because open an account on Bitcointalk with the username Hardcor3 doesn't mean that he is the real owner of the Hardcor3 account on shuffle?

Anyway, if they can actually provide any proof, then I will remove my negative feedback without any hesitation. 

[Perfectbaby]

Apart from what Pmalek has suggested above, you may also reach to Little Mouse. He is the campaign manager of Shuffle here, and also have a good contact with the owner of the casino.

Without some supporting documents, there's nothing to take a look and I can't ask the team to waste their time here. Better OP posts everything and then I'll ask the team to solve the issue.

You are right and i am not seeing anything that holds as evidence except i am getting the whole thing twisted.
There are proper ways of lodging complainant about casino scamming users or when they are having issues with the casinos. Most times they wouldn't come with evidence and would like the casino to solve their problems. Or has op created subsequent topic against this casino if i may ask?

[Botnake]

Another such. Are you alts?

No, we are not in agreement. I side with LM that accusations need supporting documents or evidence, while @John_Belton agrees with the OP's accusation. So clearly, we don’t see eye to eye on this matter.

[Pmalek]

The OP of this thread was last online yesterday after 1PM forum time. I posted at around 9AM at the same day. Considering that the person only wrote this one post and probably has no other interests for being on Bitcointalk, it's fair to assume that they read my comment and a few other ones that were made quickly afterwards. OP hasn't said anything. Whether or not they will provide any evidence or contact the casino's forum representative remains to be seen.

[Russlenat]

OP hasn't said anything. Whether or not they will provide any evidence or contact the casino's forum representative remains to be seen.

Which is weird, because if you’re someone who needs help and see members of the forum replying to your concern, you should be eager to provide the evidence being asked for as that would help your case to resolved. But that didn’t happen.

This makes me think it’s either already solved (which seems unlikely) or just an attempt to damage the casino’s reputation. We’ve seen plenty of newbies popping up with scam accusations against different casinos, which raises some red flags about their intentions.

[yahoo62278]

Hello everyone,

I'm posting here because I'm at a loss with this situation. My username is Hardcor3, and I’ve been trying to withdraw my winnings from SHUFFLE.COM since December 30th. The amount is significant, and despite being KYC Level 3 verified, my withdrawal has been pending for over a week now with no clear updates.

Assuming this line of the accusation were true, a user would not just make 1 post and disappear. They would be posting proof of deposits, screenshot of account balance, and other things adding some substance to their claim. In this case they made an accusation incorrectly and just disappeared.

I usually try to avoid these types of accusations as they are just a waste of our time and will not lead to anything being solved.

[holydarkness]

Ahh... I saw this thread on its early phase, and wanted to ask for proof prior to contacting someone on Shuffle, and this thread somehow drowned and pushed from my attention. I can see that LM is already here. OP, you're in a good hand.

Nonetheless, I'll still need those supporting evidence before I can add this to my list with "in progress" as its status.

[Hardcor3]

Hello guys , im not a lier or anything i just had some other stuff to do and forgott about this completely didn't know it would get such an attention so , here is the screenshots

2600 USDT withdrawal
https://i.ibb.co/xhF9gs1/IMG-0531.jpg

KYC level 3 completed
https://i.ibb.co/348FrkC/IMG-0530.jpg

Support conversation
https://i.ibb.co/j5MQvtH/IMG-0533.jpg

Transactions history
https://i.ibb.co/CsVVGys/IMG-0532.jpg

My withdrawal is on review from 30th December for no reason at all , cause i've done KYC 3 fully approved and still my withdrawal is on review.

Thank you all for helping me with this guys , hopefully i get my funds back !

[Mahdirakib]

Without some supporting documents, there's nothing to take a look and I can't ask the team to waste their time here. Better OP posts everything and then I'll ask the team to solve the issue.

OP had provided his username in the main post. You could have simply asked Shuffle team to verify whether there is indeed a pending withdrawal on this user account or not. By this, we would have been able to know the legitimacy of this accusation. Anyway, OP has already provided some evidence above. Will you take your time to reach the team to help out OP?

BTW, I guess it won't help to boost the investigation process. But we will be able to know the exact reason for the delay. Is it related to the KYC verification or betting activity?

[Little Mouse]

Is it related to the KYC verification or betting activity?

I have informed the team and there's some internal check on going on this user. That's what I have been informed.

[ndumm]

As mentioned to you by support, your account is under review for integrity by our provider. Unfortunately they've flagged abusive sports play, and they very rarely are wrong about that. Your withdrawal will be sent as soon as the review is complete.